I ordered two chicken souvlaki bowls with extra chicken that came with onions, cucumbers, and brown rice. And of course with a side of dill sauce. Mind you I ordered two bowls. Tastes delicious!! The service was great. As soon as I walk in the Buffalo location an employee greets me and asks what they can do to help me. Always enjoy this location. The ambiance is well lit from the large windows allowing natural light and with little help form ceiling lights. Regardless it's easy to see and in a good location. Not too busy. Just get there a little early to get street parking. read more

Rachel's Mediterranean Grill - Chicken souvlaki bowl with extra chicken. - Mediterranean Near Me - Buffalo, New York

A mi me dieron carne semi quemada y un pelo en el plato no hice escándalo pq andaba con mi familia pero mi familia tampoco la paso bien. A mi mamá le dieron la orden mal y ella clarificó varias veces que no era esa pero la ignoro y siguió. La comida no es la mejor pero pues se puede comer, es la calidad y el trato a la gente que está malo. Descargue esta app solo pa poder escribir esto, mi primera reseña y es por que de veras no vale la pena venir. read more

The downtown location is a dumpster fire. Picked up an online order to bring back to the office to find that there was significantly less food than usual. My order was $18 after tip. Absolutely not worth it. With all of the choices to grab lunch downtown, I will no longer consider Rachel's an option. read more

Rachel's Mediterranean Grill - This is what you get for $18. - Mediterranean Near Me - Buffalo, New York

An evening event, catered by Rachel's. Don't know which location of Rachel's, but the event was in the city, so I'm assuming it was this one. Don't know what their house-made chips are made from, but they were fresh, crispy, not too salty, and the hummous that accompanied them was perfection. There was an assortment of wraps: schwarma, gyro, chicken, something else. I had both the schwarma and the gyro, both were stuffed full of ingredients, and good, but the gyro was my favorite. More meat in it than I've had some places as a main course! Hadn't had Rachel's food in many many years, and was concerned, given the reviews. Either they've improved, or this was an outlier, but i'll give them another try based on this experience. read more

Ordered delivery. Honestly this Rachel's location was the best one I've had so far. Original Rachels Rice Bowl - Chicken Souvlaki 10/10. Everything was so fresh tasting. The chicken was cooked perfectly. The pieces were huge, not really bite sized. But it was so juicy and flavorful with the rice and the Greek dressing. Tzatziki side with Pita 10/10. Not stale like the Niagara Falls boulevard locations was. It was actually soft and tasted good. Tzatziki was fresh. read more

Rachel's Mediterranean Grill - Original Rachels Rice Bowl - Chicken Souvlaki 10/10 (Rachel's rice, chicken, lettuce, tomato, cucumber, feta, Greek dressing) - Mediterranean Near Me - Buffalo, New York

I placed an order at 10:38 am for a delivery at 11:15 to 11:30 am. At 12:45 am the delivery had not been made. I called the store and spoke to manager who said the order was still there and did not know why it was delivered. She said she would check into it and call me. It is now 1:15 pm and I have not received a call back yet. read more

Rachel's Mediterranean Grill - Mediterranean Near Me - Buffalo, New York

For my first visit, I was satisfied. Was this the best Mediterranean I've ever had? No. Did it get the job done when I needed lunch on an out-of-town business trip? Yes. Prices are definitely steep for what you get; however, I really appreciated being able to see them grill chicken from where I was standing as I customized my bowl. In my mind, that means food is fresher and they don't have any shady preparation practices to hide. I also liked that I was allowed to add a little Rachel's Rice to my salad bowl so it wasn't void of carbs and felt better balanced. No complaints about the service, but visiting with a colleague and trying to talk during the lunch hour was challenging because the place was full and the dining area echoes so it was loud. Overall, this is place I could go back to in a pinch. read more

Rachel's Mediterranean Grill - Romaine Salad Bowl with Chicken Souvlaki - Mediterranean Near Me - Buffalo, New York

As you can see on the receipt, I ordered a gyro wrap with falafel, red onion, tomato, cucumber, olives and banana peppers. Instead, I received a pita wrap filled with dry falafel and NOTHING else. Not even dressing. I'd like my money back. read more

Rachel's Mediterranean Grill - Mediterranean Near Me - Buffalo, New York

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Anyone around WNY knows Rachel's is good and their just about on every side of town with 50 thousand locations and counting . I got my goodies to go as usual , I never eat in but this time I switched up my order and it slapped. I ordered hand cut fries had them cooked a bit longer for a crispy fry. That's my base after that I had them sprinkle some feta cheese over the fries hot out of the fryer topped with and followed by sautéed onions/peppers,tomatoes, olives/ cucumbers/ purple onion/green pepper/ chicken / hot peppers/ peperchini. And a lil bit mo feta on top of all that cause I'm a cheese lover, side of oil / dill sauce or whatever u like and call it a day . P.S the only problem I ever had with Rachel's are their portion sizes each location is different and I expect to get the same amount of food regardless of which one I go to other than that it's all love . read more

Rachel's Mediterranean Grill - Romaine Salad Bowl/oil/dill sauce - Mediterranean Near Me - Buffalo, New York

Food here is fantastic, service is great, and the line moves quickly. This is a great place for either takeout or sit down. You can order online or at the counter where you choose your base (salad, rice, or wrap), protein, toppings, dressing. Staff members were polite and patient with two people in front of me. Tables seat 4-6 but can't be moved for groups. Also, it's very loud making it difficult to place an order. It would be easier if there were labels for the toppings and dressings on the glass. I ordered falafel on salad, and a side of pita. The falafel and salad were good. The pita was tough, cold, and tasted stale. read more

Friendly people good food. I've eaten there and had delivered great work by the tram. Can't wait to get back

I think my days of defending Rachel's have come to a close. Rachel's used to be a real gem in the Western New York area: good food, decent prices, and big portions. Now, it's anything but that! I decided to give them another shot tonight for dinner and I was pretty optimistic. I ordered a romaine salad bowl with chicken souvlaki, tomatoes, onions, banana peppers, and tzatziki. My order was ready on time and the service was good, but that's about as good as the experience got for me. The salad bowl was incredibly small, much smaller than I remember their salads being. They forgot my tomatoes, which isn't the end of the world, but it did suck considering I didn't get much on the salad to begin with. The meat was just okay, it was mostly just small shredded pieces, a lot of which were very dry. The tzatziki was good, though. This was a $12.85 salad, and the bowl wasn't even filled to the top. I remember when these bowls used to come with a slice of pita included, now that's a thing of the past. It's really disappointing, because Rachel's used to be a go-to for me. I know this often happens when businesses expand rapidly. I'm happy to see them grow as a company, but I'm sad they aren't what they used to be. read more

Rachel's Mediterranean Grill - Romaine Salad Bowl. $12.85. - Mediterranean Near Me - Buffalo, New York

I hate to sound like a basic bitch, but my meal here gave me life! Rachel's bowls are delicious, filling, and so cheap. $11 for a spring greens bowl, a protein, and unlimited toppings and sauces? Love it. I got veggies, gyro, and literally all the toppings, like pickles, banana peppers, bell peppers, tomatoes, cucumbers, Dill sauce, hot sauce, olives, feta cheese, and more. It was explosive in size and taste. All the ingredients were so fresh and so clean. Also, service was friendly, quick, and kind! There's a lot of seating, and it's pretty clean. I'd dine here regularly if I lived here! read more

Rachel's Mediterranean Grill - Mediterranean Near Me - Buffalo, New York

Incompetent service. We ordered 3 meals. The girl behind counter charged us for one, and 3 drinks. She told us it would be 10 minutes for chicken shawarma. We waited 20 minutes then went back up to the counter. The same girl acted like she'd never seen us before and even asked what we ordered. read more

This spot is very convenient for me while I can run over during my break for a quick bite during my lunch. I do wish they opened earlier than 11 as my break ends at 11:15. Very bad lunch break time I know so early but that is what was given to me and I can't change that. But when I get there at 11 they are ready to go and are very quick with preparing whatever I order. The food here is very fresh and has a great flavor. I have ordered a variety of items yeah and some of my favorites are the chicken and the gyro. Very clean as I always see a worker cleaning something today it was a guy washing the windows. The workers aways very sanitary as masks are worn, hair is fully pulled up nothing hanging down, wearing gloves and clean uniforms!! read more

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Don't order from this chain online. I swear that your order will end up at a restaurant other than the one that you preference-- it happened to us. I ordered online and clicked on the Williamsville location and my order was sent to Sheridan Drive. These wraps have a very short shelf life and by the time I picked up my order and returned home I ended up with a completely soggy mess. I can't even say whether or not the food is good , although my dog enjoyed some of the cold and soggy filafel that dropped on the kitchen floor as I took this disaster to the garbage. Thanks Rachel's read more

Stopped here for a quick bite. I was in the mood for something Greek or Mediterranean so i figured this would do; however, as it turns out, it was not even close. Please do not misunderstand, my food was okay. I was just perhaps expecting too much from a fast food place and I should not have. 1) Place was clean and welcoming. 2) Person taking my ordered seem to be just there to earn a check and not very exited about the job. Not very talkative, friendly and or attentive. It feels like they are saying with their non attentiveness: "tell me what you want and get the H out of my face"....lol...funny stuff. 3) Ordered the Gyro salad. It was good. It is basically like subway, they will add whatever you want to the salad. My salad was good. I just feel it is not worth the $9.75 I spent. It seems more like it should be worth between $5-$6..tops $7 and maybe $8 if it came with a drink. Overall, I will not be returning to this location if I have the choice of going somewhere else. Again, my salad was good tasting, I just don't feel the amount you get is worth the price you pay; however, I recommend you give them a try and judge for yourself. read more

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Terrible customer service.. when I walked in the girl at the register was arguing with another customer meanwhile I stand being completely ignored waiting to be helped. When I finally get helped I ask for a falafel bowl. The girl looks at me and said "we only have 2 falafel left. Considering they still had two more hours left of being open I asked "well are you making more? " with the rudest look I get a "that'll be ten minutes" and she walked away read more

I went to Rachel's while in town for a wedding. I love Mediterranean food and just wanted something quick. I had the chicken shawarma salad. I had a lot of the different toppings, they had a lot of options too and you were not limited to the amount. It was not the best quality but was still good. read more

Rachel's Mediterranean Grill - Chicken shawarma salad - Mediterranean Near Me - Buffalo, New York

Fresh, fresh, fresh!! Stopped in around noon today to check out this healthy lunch stop. It was very crowded with a line that wrapped around the restaurant, but the line went really fast so we ended up only waiting 5-10 min. I got the falafel bowl, which was delicious and very filling. Falafel wasn't too salty and was seasoned well. I would get it again. The portions were very good. The dill sauce was so good. Get the fries! They're delicious!! Overall, the place was very clean, had lots of seating, and although loud and chaotic during lunch rush, the wait was reasonable and food super fresh. Would highly recommend! read more

Rachel's Mediterranean Grill - Greek dressing was superb! - Mediterranean Near Me - Buffalo, New York

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I heard so much about how awesome the Greek fries were but they were just smothered with sauce. And my gyro wrap was not even wrapped in a pita!! And the gyro meat was like a steak-um. Just terrible. I can't believe I tried it at all. read more

I enjoy Rachel's, and they use quality ingredients BUT whenever I order a salad for delivery they forget the dressing EVERY time. Not sure how this can be remedied, but a salad without dressing sure is sad. read more

my favorite place to stop! cant beat the quick service and the food is delicious & healthy!!

It took me a few years to finally try Rachel's but now that I have, I can't go back! Their food is always so fresh and doesn't leave me feeling drained. It's fast and refreshing! I've never had to wait a terribly long time in stores as the staff is always well equipped to handle it when it gets busy. From the pita wraps to the rice bowls, you're bound to love what you order! read more

I love Rachel's! The food is always fresh and delicious. I also love the reward system and have never had a bad experience!!! 10/10 :)

Pains me to say I think this place has lost its touch, especially with online orders, in person you have more opportunity to correct them. Last couple of times my order has not been correct. I had been craving them for some time and finally pulled the trigger today. Now I wish I hadn't. I was all set to say they gave me standard chicken not chicken shawarma but I found 2 whole potatoes buried in the bottom of my bowl, yup two whole French fries woo hoo. However they did forget half my toppings and gave me only 1 of 2 sauces. This really crushed the dreams I hate painted of this bowl. Now I'm just left with the aftermath that always comes from eating Rachel's. I won't say that I'll never go back but I'm definitely giving them a breather. I should note this was also at an off time of day around 3:30 so no rush hour excuses. I do recommend their signature rice, I do not recommend the shredded American style cheese they gave me instead of feta read more

Rachel's Mediterranean Grill - Chicken Shawarma bowl - lacking the shawarma factor - Mediterranean Near Me - Buffalo, New York

Very filling, fresh and healthy feeling. And customizable to your dietary preferences and needs. the sauces help to hydrate the food. Wish they explained what was what a bit more clearly especially for a first timer. Will come try again! read more

Rachel's Mediterranean Grill - Mediterranean Near Me - Buffalo, New York

I cannot believe how amazing this place is!!! I come here so often that I believe the staff has seen me at my best and my worst. Haha. There's really nothing you can order that is bad here. It is all perfect. But I usually always get the same thing with slight variations depending on my mood. I would suggest getting a "rachels rice" bowel. It's basically Lebanese rice. I get it with Chicken Slovaki with Sauteed onions with olives, tomato, cucumber, cheeses and greek dressing. Depending on my mood will get hummus or tahini sauce on it. I've had the Chicken sharma too and it was also really good. The staff is very friendly, the store is clean and, of course, they will see me very soon (probably tomorrow) lol read more

Rachel's Mediterranean Grill - Mediterranean Near Me - Buffalo, New York

Came here for lunch while at a training. Upon entering the smell of delicious chicken filled my nose. I ordered a bowl with chicken souvlaki. I loved the fresh ingredients but they ran out lettuce and it was only 12:15... I also asked for a little dill sauce and the worker put on so much sauce it was hard to eat. If you eat here just ask for the sauce on the side and definitely try the greek fries!! read more

Rachel's Mediterranean Grill - Mediterranean Near Me - Buffalo, New York

I was in town visiting family and stopped here to eat & i am so happy i did. I ordered a greek chicken salad with pita bread and it was SO GOOD. I wish we had a Rachel's in Atlanta !!!! The customer service exceeded my expectations. The employees were very helpful seeing as tho i was a first timer. There is street parking with meters so be prepared to pay for parking. The food pricing here is low cost. I would def reccommend eating here !! Absolutely LOVED it here. read more

So after leaving the Walden ave location, I found my way to the Elmwood location. Oh my goodness, the service was a bit better. The issue I had here was this though, I didn't understand a word they was saying. I also didn't like how I ask for a gyro, and they look at me like they didn't know what ingredients made a gyro. I know this is a create your own, but if you have on your menu, gyros or soulvaki salads. Shouldn't you know what makes these items? Oh well, the food was good. I would come back but not anytime soon read more

Rachel's Mediterranean Grill - Gyro - Mediterranean Near Me - Buffalo, New York

I know this is a chain, but I was pretty impressed. Decent value for what you get, and I like how the menu is customizable to what you're looking for. Start with your base, add your toppings, order ahead and pick-up with ease. Note that you will have to still go in at this location, but you can make a wide swoop around the inside of the store to the check-out counter and avoid having to interact with too many people. I got the salad bowl with chicken and garlic sauce. You can add extras on top of your meal. Alternatively the side dish of hummus is easily 1.5-2 cups of hummus. I would say check before you leave if you're doing takeout, as even though I ordered the side hummus they didn't have anything in the bag to dip in it when I got home, and I believe they are supposed to. Three bowls, side of hummus, and Greek fries + tip for under $52. read more

This is a great place to grab lunch if you are in a hurry. It is within walking distance to my job and you can order ahead and go pick it up to avoid the line. The price is right for all the food you get. You can pick and choose what you want on your salad, rice bowl, or wrap. Very customizable for your preference. The ingredients are fresh and tasty. I was impressed with my rice bowl and it was piled with flavorful toppings. I will be back for more on a lunch break in the future. read more

Big let down from what I've heard about Rachel's. When I got to the front of the line, the guy behind the counter just stared blankly at me until I told him what I wanted. Being my first time there I had no idea what the difference was between the 3 rices, I asked and he shrugged. Ended up getting chicken schwarma wrap. The menu said the Greek pita was fresh baked but it came out of a bag you can buy at the store. The menu recommended getting the garlic sauce with the schwarma. That garlic sauce was literally blended garlic with nothing else and it completely took over the wrap. Maybe I'll try Rachel's at a different location, but I won't be back to this one because the service was really bad and the menu items were not what I was given. The wrap was also small for the price and I'm still hungry after eating what tasted like 30 gloves of fresh garlic.. hope I don't have any important meetings this afternoon. read more

I placed a catering order for my family, which I picked up at the McKinley location. At the counter I asked if I could get a side of grilled peppers and onions. I figured I would have to pay a few bucks but...$13.50!! I actually said out loud "Wow"! The girl said nothing. I paid for it and left and all the way home I'm kicking myself for paying that. You could purchase several peppers and a bag of onions for less than $13 and they charged almost the price of an entire rice or salad bowl!! I'm still questioning if the girl overcharged me by accident? For what I spent on the catering you would think they would give it to me and thank me for my order! read more

This was my first time at Rachel's in maybe a year, and the first time going to this particular location. I am writing this during the pandemic where everything is shut down and you can only order take-out or delivery. I ordered a chicken souvlaki through Door Dash and planned to pick it up. I ordered my meal before 5PM with an expected pick-up time of 5:20/5:30. After I parked my car, I unexpectedly saw a line out the door around the corner, which means business is good but not convenient for customers who are there to simply pick up and go home. I tried to call while I was outside and after a couple of attempts, I got hold of someone - he did not say my order was ready and actually said "we'll get it ready for you" despite Door Dash saying my order is ready, which is never appropriate. I walked inside and saw that there were a handful of people who had ordered ahead of time of Rachel's website and none of their orders were ready either. They were clearly understaffed and overwhelmed. The employee taking care of my order was clearly overworked and frustrated. The employees had order slips everywhere and could not keep up with the demand. Also, a big pet peeve of mine with regards to some of the employees making the food: if you are going to wear a surgical mask, which I feel should be saved for medical professionals such as myself so we have enough in the hospitals, YOU NEED TO COVER YOUR MOUTH AND NOSE, NOT JUST YOUR MOUTH! The mask is worthless at that point. Good grief. Long story short, an employee just prepared another order for me rather than searching for my receipt from Door Dash. The souvlaki wrap ended up being okay but they did not have the spinach wrap that I had wanted - I chose wheat instead. The fries were on the softer, mushier side and not cooked enough. The wrap itself was at least good but overpriced. I do not plan on returning to this Rachel's location until after the pandemic because they need to overhaul their ordering process. read more

I love Rachel's for a workday lunch spot. It's one of the only places around downtown where I know I can get consistent, fresh, healthy food (feature down the street may do healthy, but they don't really do flavor the way Rachel's does). Rachel's continues to deliver pretty good food during the pandemic, with rare exceptions. All of that being said: I am starting to get frustrated with being asked what I want on my bowl in a crowded line, while stickers on the floor are asking me to keep 6 feet from others. Do I cram against the person in front of me to get my garlic sauce, or do I wait and listen to the sticker and ignore the visible annoyance of the person behind the line? We're all adjusting. I'm fine with waiting a little longer for my food so we can do it in a safe way. But if I am just going to be hustled down the line and asked to get close to the person in front of me, maybe take off the stickers and remove the illusion of safety. read more

Rachel's Mediterranean Grill - Much more of an idea than a practice at this point. - Mediterranean Near Me - Buffalo, New York

Rachel's, Rachel's, Rachel's. I hate how much I love this place. My experiences here always have something wrong with them but I love the food so much that I still go at least once a week. From bad customer service to leaky ceilings, there is never a smooth visit to Rachel's Mediterranean. Oddly enough, the leaky ceiling problem was not only at the Elmwood location dripping all over my salad but also dripping on my forehead at the McKinley location! Such a weird issue for fairly new places. The Elmwood location is CRAZY at lunchtime. They have a ton of workers to keep up with the line that wraps around the whole place. Props to you guys for keeping that HUGE line always moving quickly. The fast pace all the workers are at kind of clashes with the service side of the experience. If you have any questions or specialties on your order you'll likely get an eye roll if you come at this time. They push you threw the line so quick it it feels like they're just trying to get rid of you to keep that line moving which is understandable but comes off rude. Often times, getting dressing on the side seems uncommon to these workers which I don't really know how. every time I get a salad to go I ask for dressing on the side and every time I get a weird pause from them like that was bizaar to ask lol. Every. Time. The McKinley location is being redisgned thank goodness. I never want to eat-in here unless I sit outside. Frankly, it's a mess. Was very happy to see the paper last time I went that it is being modified! All in all I may hate Rachel's. But that food. That amazing food. That amazing food that has vegan options. Could eat it every day. read more

Rachel's Mediterranean Grill - Mediterranean Near Me - Buffalo, New York

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I love Mediterranean cuisine, especially greek. There are a couple of great restaurants in Buffalo, but sometimes you don't have the patience or the time to wait. If you are just like me please note that we have Rachel's. This establishment is more like a Mediterranean inspire fast food (try to imagine a Mediterranean chipotle). You can get a bowl, pita wrap, salad or pita chip bowl and then add the protein, veggies and condiments of your preference. I usually go for the pita wrap or the bowl. I'll get the chicken and all the veggies. Top that with feta cheese and tzatziki sauce = heaven! Why four stars?! I feel that the seasoning is not consistent between visits and if you go during lunch time on a weekday be ready for a long line. The have gotten better since they moved, yet if hurrying to get back to work you should order ahead or go somewhere else. read more

Rachel's Mediterranean Grill - Mediterranean Near Me - Buffalo, New York

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Rachel's has become my gluten-free go-to when the weather isn't too bad and I didn't have time to bring a lunch to work. Although this locations gets INSANELY busy mid-day, the staff whips through the long line quite efficiently. Unlike Chipotle, I don't feel cheated on the chicken and I don't think I've ever had a disappointing bowl. Rachel's costs a little bit more, but their prices are still reasonable. read more