The food is consistent and delicious. Service is amazing but sometimes slow for drive through, they do not have a dedicated mobile order lane. The restaurant interior is clean and well taken care of. read more

Even with 2 lanes, service is still slow. Pleasant but slow lol. There also needs to be a location in the city even though delivery is available because when you want those fries, they don't travel very well unfortunately. I highly recommend the kale salad and mac and cheese, also the frosted lemonade. So good. read more

Chick-fil-A - Fast Food Near Me - Cheektowaga, New York

We were in the area shopping. Since we don't have a chick-fil-A near us we stopped in for a bite to eat. We both ordered the spicy chicken sandwich meals. The girl at the counter who took our order was better than most counter service employees at other establishments. She was polite, courteous, helpful, and friendly. The dining area was clean, however the bathrooms were disgusting. Our food was just ok. I debated between the sandwich and tenders. Ultimately, I ended up choosing the sandwich which I later regretted. The bottom role was practically tore into two pieces. The sandwich was put together very sloppy. I'm not sure if I'll visit this location again, but if I do I'd order the tenders and probably get my order to go. We've dined in at other locations outside of the Buffalo area including the one at the rest stop on the 90 and this one was the first bad experience we've had. read more

No clue why people even come to this location. Always insanely busy and slow. I've had numerous mistakes with orders. And to top it off at 9pm they won't let you come inside to pick up mobile orders so you have to wait in an insane drive thru line... happened just last night and while I'm standing outside of a locked door 2 other people walk up with mistakes from their drive thru order... who wants to deal with that! I'll pass on this location. read more

They close @10pm why were the doors closed @9pm?? Insane...went down to the Chipotle and they close @11pm and they was wrapping sup food like they was about to close! Insane...obviously the workers set the hours! read more

This was a horrible experience. I have order from chick fila numerous times. I've only had issues twice. This is the third time and this food was not good at all. The spicy chicken tastes old. I tried to eat it and ended up spitting out each bite. The quality of the chicken is not good. The biscuit is hard around the edges but soft everywhere else and falling apart. I also got a chicken egg and cheese on N english muffin. That had a layer of goo inside the chicken. I couldn't eat that. I've never gotten breakfast items before. I truly don't think I want to again. read more

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See here's the thing, I went to this Chick Fil A a couple days ago, everything was fine...except for the service. I waited 30 minutes just to get a small order. The people around me with DoorDash orders and other mobile services got their food immediately and these orders weren't even tiny. The food was eventually out but there needs to be more people helping out with the orders. read more

I never really liked anything about Chick-fil-a except their fries. But the chicken sandwich looked good so I tried it and wanted extra pickles. This is what I was given. LOL It was actually hilarious. Their system for lines during Covid was amazing for ordering but I'm not sure if it's still like that in the drive thru. Wait times weren't terrible but pickle delivery sure was!!! read more

Chick-fil-A - Fast Food Near Me - Cheektowaga, New York

I'll start off by saying, this is the first time I've had a not great experience here. From the time I pulled into the parking lot, to the time I got my food took about 35 minutes. Not the fastest fast food. I ordered the classic chicken sandwich meal with fries and an Arnold Palmer. Then my wife got the Cobb salad with chicken. The food was good. Standard chick-fil-a quality and tasted good. However, I had to park over in the lot and they brought the food out to me. That might be why they forgot all of the sauces in the order. Overall, not the best experience here. Will maybe go to the Losson/Transit location when I go next time. read more

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This is a great location! I had to order for a basketball team so it was a large order. The manager and staff were very helpful and got the order really quick!! Great service!!!! read more

This review is for the Cheektowaga, NY and Blasdell, NY locations. If it isnt one thing it's another. Multiple times of forgetting the sauce because they are so busy typing they dont hear a word you say. I had to drive back all around because they forgot my peach milkshake. When I get there there wasn't even a slight apology for the delay it caused me and now moms waffle fries are freezing and needed to be tossed. When I mentioned that an apology would be nice the employee couldn't get why I was annoyed. Clueless. They never have any menus so you have to guess what you want. Not everyone feels like going on their phone. This last employee taking my order couldnt even be bothered to say hello. When I said is everything all right - you look miserable. She, with disdain, said it's my allergies. First world problem my dear. There's no garbages in the line so when I asked the employee if she could throw a previous drink out for me she said I cant touch that. So now Im struggling not to have the drinks spill in my car. Both locations were good for about 1 week and have just gone downhill. The chicken used to be tender - now it's tough. If you dont eat the waffle fries in the car they are freezing and tasteless. The employees - I'd say 95% of them- have no personality. Just drive on by ...aint nothing special here. read more

Admittedly, we went during the lunch rush, but we got no sauces, no salt on fries. Just disappointed for the money. We were at the drive thru, they sent someone out with our order, but left before we could check the bag, and didn't want to waste time going in. So... we ate dry chicken stripe, and a sandwich with no condiments. read more

My husband is obsessed with Chick Fil A so we stop at one everytime we are on the road. This location (like all of them now that I think of it, lol) always has such a huge line! It is crazy! I agree the food is good, but I feel like they should need a location with a bigger lot as I am sure the Hampton customers and staff get annoyed cars are always in their way. We avoid the line by ordering on the app, but from what I hear they are efficient with their services of the car lines. They really are a good fast food option in my opinion, the chicken is juicy, the rolls are soft, the fries appear fresh cut, and I love how friendly the service is! I don't know what it is but Chick-Fil-A and Aldi always seem to higher the nicest, friendliest people, and this location is no exception. Everytime we come in everyone is helpful and kind. I definitely recommend the app. Like most fast food companies you earn points for each $ spent and can redeem on food, but what I haven't seen at others are these courtesy rewards, different from and in addition to the typical points. On our last visit, the manager of this location gifted us one of these courtesy rewards which was a free chicken sandwich redeemable at any location! Can't help but love that! We will always stop at this location when traveling through the area, and recommend you do as well, just prepare for a long drive through line, or better yet skip it with the app and maybe earn some additional perks! read more

I was expecting a good experience at Chick-fil-A, which I normally get, but that wasn't the case tonight. I ordered a Five piece nuggets, four piece, chicken strips and mac & cheese. On the ride home, I open the five piece nuggets and ate them. They were pretty dried out and a little bit on the hard side not very fresh. When I got home, I had the strips which were the same as the nuggets also very small pieces. The mac & cheese was good. I have no complaints with Mac& cheese. I didn't finish the strip I threw two of them out. It has been a while since I had Chick-fil-A and I think it will be a while again before I go back. read more

Got the order wrong, replaced my chicken strips with a salad that I never asked for. Needs some new employees taking orders.

The food was delicious! As always the salad was crispy the chicken was spicy & yummy. We ate inside & it was warm & toasty. Great vibes read more

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CHICKEN JOCKEY!!!!!!! Bro y'all gotta get out here and get a spicy chicken sandwich it is so fire!!!!!!!!!

So I this is my second time here as it's a little far from my house but great experience both times. I will also share a tip for faster drive thru service... My first time here, they were fairly new AND it was Black Friday. Needless to say it was mobbed! You would expect workers to be in a frenzy and not super nice and personable but they were unbelievably calm and kind when I dined inside and I didn't wait long at all. Even the lady working the dining room was nice and helpful (I think I needed extra napkins or something). Today was my second day and I went through the drive thru. It was still very busy but moved relatively fast. I had played their mobile game and won free nuggets and placed my order thru the Mobile app. Here is my tip: definitely order thru the mobile app! There are 3 lines (although it will start on the road in one lane because they're so busy). The left and middle lane are where you order in line. The far right lane is for mobile orders and it was dead. So once I got off the street and into the normal lanes, I was able to bypass everyone in the other lanes! You will scan a QR code on a sign in the drive thru that confirms you're there and pull right up. It's great. Service was fast and friendly again! Love their nuggets, waffle fries, and dip both in their chic-fil-a sauce! read more

The food is amazing! However, this location always has a very long wait time. I've even tried ordering ahead, but once you get there you still have to wait in line with people who are ordering there. Honestly, that's the main reason I don't eat here much. I hate waiting for food, especially fast food! Their chicken sandwich is perfectly breaded and cooked, you can tell it's fresh! I'm also a fan of their mac & cheese. It's the perfect amount of cheesy and baked. Their lemonade is really good too, despite being full of pulp. read more

The fries were super soggy and disappointing. When I got our drinks, the cherry coke was spilling out of the cup and made a huge mess in the truck...The chicken sandwich was sooo good though. read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Cheektowaga, New York

This was my first time to any Chick-Fil-A and I will say I was slightly skeptical to come here but ended up being pleasantly surprised. The place was pretty crowded on a Monday night at 8pm! A gentleman took our order as soon as we came in on an iPad. It was a little tough to read the menu from as far back as the line went but I went with the original deluxe with fries. We got to the register and paid and sat down. Afterwords someone brought the food right to our table! I also enjoyed that I got to pick from about ten different sauces of all kinds. I was pleasantly surprised with my sandwich, it wasn't insanely oily or deep-fried which I liked. The waffle fries could've been a bit warmer. Next time I want to try any of the grilled chicken options. I rated Chik-Fil-A based on the fact that they are a fast food restaurant and gave it 4 stars as compared to other fast food restaurants. Pleasant service, clean tables, decor relating to Buffalo, and a variety of options with a good taste. read more

Chick-fil-A - Fast Food Near Me - Cheektowaga, New York

Best cfa around! Best service and blows the other 2 cfa's in buffalo out of the water! Would recommend this place to anyone looking for great service and staff. Everything was fresh and warm read more

What a cluster fu...nk! This place gets too busy to handle. Packed lobby, a line around, huge line inside, and long waits on orders. I stayed at a hotel next door and walked over. Huge mistake, this place was packed, loud, and hot. They were out of things on the condiment bar so the manager came over, picked things up off the the floor, pushed the garbage down with his hands, and then started restocking things without washing his hands or getting gloves...gross. Then he went and started refilling straws and working behind the counter touching everything. That really grossed me out, I didn't want that guy touching my food and he didn't. Everyone was polite and the food was good. read more

Chick-fil-A - Fast Food Near Me - Cheektowaga, New York

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Ordered ahead on the app to pick up in drive-thru. They've asked us three times the name on our order. It finally came and my husband got a spicy chicken sandwich when he ordered a deluxe. The grounds are beautiful and the drive thru process efficient as far as getting cars through. read more

Can't believe I'm reviewing a fast food chain-but today laying in my bed in this terrible cold my tummy is craving their spicy chicken sandwich which is literally da bomb. I'm so happy buffalo has welcomed this amazing franchise to their city and can't wait for them to open up a few in Toronto. So a few weekends ago I happened to be in Buffalo and my daughter leaving all the fancy restaurants which her mama picked for her opted to dine here.I was a bit torn since I wanted something fancier and I have had their food so many times while living in Minneapolis, I gave in-got there during the lunch hours-lines were ridiculously long but we were able to find a spot-lines moved fairly fast and food was out in no time.Well-done team and the manager!! I took a bite of my sandwich and omgeeeeee I had totally forgotten how freaking good it was, better than any sandwich I had tasted in a while.The spicy chicken sandwich is huge and so filling.I think dining here was the best decision-love how they have their condiments bar with fancy packaged mayo and ketchup and honey mustard and much more. !! The kids meal with the chicken bites is so fresh and delicious too.And the shake was perfect. Next time I'm in Buffalo meet me here.LOL. read more

Chick-fil-A - Fast Food Near Me - Cheektowaga, New York

this location absolutely sucks, every single time my man & i come here our order gets messed up, it's either my order or his order an it happens every single time!!!! make sure you always check the bag before driving away or just save your money. always a waste of time @ this location. smh read more

The lady who took my order was unfriendly, gave me the wrong order after repeating multiple times. Overall did not enjoy my food.

So much yum! Love the lemonade, great friendly service, and quality chicken that is offered. I'm picky with my chicken, and I never worry that it won't be done right. I was so excited to have it (the first one in the Buffalo area), that I didn't take any pictures of the delic Will be back many, many times and will be sure to grab pics!! read more

Chick-fil-A - Chicken Deluxe - Fast Food Near Me - Cheektowaga, New York

I had the chicken soup which was excellent except for the salt. I could barely eat it. They need to knock off the salt. I won't order it again. read more

Been to Erie a few times, now we have it here! Had to try it and so glad we did. Forgot what I was missing. We came at dinner time on a Saturday during Christmas shopping so we were expecting a crowd. The drive thru line was long so we parked to eat inside. We waited about 5 minutes to get inside the building. And about 30 minutes to get to the counter. I didnt think that was bad at all. Most tables were taken but there was only 2 of us so we had a small table. We did order a couple sandwiches for my son who was working and they had bags at the counter so we grabbed one for leftovers. this was a great idea. We only waited maybe 5 minutes for our food. Oh and I forgot fresh flowers on the table. And it was table service. Now to the food. Chicken was so juicy, plump and delicious. I actually forgot how good this food was. Sandwich comes with a couple pickles. No need for sauce, it was that good. We also ordered chicken nuggets. Pieces of chicken not processed mushed chicken that you get at the other places. We asked for the chikfila sauce for dipping. So good tasty with a little something and not spicy. Employees were so friendly and attentive. And I am sure they were exhausted and tired but they had that unwavering spirit as expected. Come try and enjoy the experience. I will over and over. read more

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So I finally had the opportunity to try this place. After all the hype, and the long lines. I can now give my review, regarding this place. Since the pandemic, the option to eat inside is no longer available to you. So of course it's only drive thru. The lines are insane and they have always been. The sandwich is ok, and the toppings were fresh. I really enjoyed the soft bun. As for the taste of the sandwich, I will say it was ok. I have had better chicken sandwiches, at other locations. Would I eat here again, probably not. I just don't feel this sandwich, was worth the long lines. read more

Chick-fil-A - ows a box of chicken - Fast Food Near Me - Cheektowaga, New York

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Food is always good I never had a problem with it. It's always tasty and fresh. The ambiance is pretty nice, never been inside always did the drive through. The service is very structured and nice and patient. read more

This is the slowest Chick Fil A location I've ever seen. I've driven the east coast from Daytona Beach, FL to Buffalo, NY and I can't believe how incompetent this location is. The manager doesn't know how to handle small volume let alone when it's busy. The need new leadership in the worst kind of way. read more

What bad things can I say about Chick-fil-A!! First of all their service is always amazing and they're very friendly!! The food is always so tasty!! This is probably the only fast food restaurant that I dine in at and it's because of the service and how clean it always is!! By the way they stop serving breakfast after 10:30 which is a bummer but it's ok. They also have an indoor kid play area which is great!! I'm a huge fan! read more

By far the worst Chick-Fil-A that I've ever been to. I've been in line for over 45 minutes. I ordered 2 chicken sandwiches and when I got to the window, they just handed me my receipt and told me to pull up to spot 1 and I'm still waiting. Finally went inside to get my money back and they just hand me my bag of food very rude-like and I told them forget it I just want my money back. Horribly managed. Will never go back. read more

ordered a spicy chicken sandwich meal and kids meal and added a 12 peice chicken nuggets asked for xtra sauce along with sauce for the kids meal missing a fry that i paid for and didn't get any chick-fila-sauce no utensils that was asked for and overall rude customer service. read more

I love chic-fil-a Spicy Deluxe sandwich and the waffle fries are the best. I stopped by just to get a frosted lemonade! Its so delicious! If you never had one you should totally try it! Only thing I don't like is how busy it is whenever I do stop by. read more

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Came in for a mobile order with simply just a chicken sandwich, fries and a drink. Line wasn't too long but still waited 10-15 mins to get to the window. Then we get to the window and the people at the window were rather rude in the way they told us we have to pull into a drive thru spot. Waited there for 10-15 minutes and got cold food. This chick fil a is awful compared to the one 10 minutes away. read more

I was so excited about the new opening of Chick-Fil-A around Galleria. It took me a while to visit since it was always packed and the lines are always so long. The lines are still long, but not as long as it uses to be when they first opened. I ordered for mobile pick up with some friends. My friends received their order in less than 10 minutes of ordering. On the other hand, it took me a little over 20 minutes to receive my order and they forgot the fries. Their employee Cheyenne (I think, an individual with glasses, brown/dirty blond hair in a bun) was very attentive as soon as I asked her for assistance with my order. She was taking care of packages of sauce when I asked her about my order. She showed urgency checking for my order on the order screens and was very kind and welcoming. As for their food, I had the spicy chicken sandwich and an ice cream cone. Both were delicious and their honey roasted bbq sauce was delicious. I also found the new Heinz ketchup sauce contain very convenient as they are dippable. read more

Lots of chicken choices, nuggets, strips,club,salads and wraps.The shakes are very good, thick and tasty.They have vanilla, strawberry, chocolate & the cookies & cream which I tried, also for the holidays they offer a peppermint chip. read more

Chick-fil-A - Chick-fil-A, Cookies & Cream Shake - Fast Food Near Me - Cheektowaga, New York

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