wow just left and immediately felt the need to leave a wonderful review. the older gentleman who i assume to be a manager just proved that hospitality still exists in this generation. i waited the a normal amount of time that you would for a pick up order, nothing you'd be angry over, and yet he still went ahead and included a pastry in my order free of charge. it put a huge smile on my face and i will be happy to continue supporting this business! read more

Really bad service. recommend to order online so you don't have deal with the bad actitud at the front desk or the manager. Standing on line just to be watch like an intruder not even good day how can I help you. read more

I received a gift card for the holidays(one of the many perks of being a teacher ). I realized I will be eating here more often! Very friendly service, I asked a few questions/suggestions & the staff was very patient & helpful. Took a little longer than I expected for the food to be prepared but the sandwiches are made as they are ordered-which is great. Plenty of seating is available. They also offer a breakfast menu-which I never knew about. The French dipper sandwich is a MUST try...so delicious! read more

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We stopped at Panera to order quick lunch we can take home. As we were waiting we realized we forgot to order a drink. The manager quickly helped us, as we were ordering we noticed they had new refreshers with a little caffeine but I already ordered my strawberry basil lemonade. As she was making my lemonade she must have overhead us saying we should definitely try them next time. Well, she called us to the counter where they make the drinks and offered us a small taste of all three of the refreshers! And they were all equally amazing but my favorite was definitely the cherry lime refreshers! We don't live near this Panera but I will make the trip next time we want Panera. Not only was the food great but she went out of her way to accomandate us. This isn't your typical Panera. The food was perfect, they had everything we wanted, and the service was quick and made us feel like going to a five star fancy restaurant! Definitely make this your go to stop for breakfast, lunch or dinner! read more

How can this place get only 2 stars ?? Not only the food is terrific but the people working here are very sweet & helpful . It's very clean, loved my sandwich , was delicious, fresh and very cold as it should have been . The breads here are fab . Also alongside other establishments this place is on par with the pricing craziness. read more

Panera Bread - A terrific tuna sandwich on a hot day - Sandwiches Near Me - Newburgh, New York

The manager is the sweetest man ever. Not only did he give me half off of my muffy because my friend bought a meal but I picked up a pepper packet from the ground (that I dropped) and he came over to thank us and give us a free treat. Seriously it made my day. sweetest man ever. read more

Why a reluctant 2 stars? They do social distance, and wipe down the tables. Didn't notice gloves on the cashiers. I've eaten at Panera's, before the pandemic, and wasn't disappointed. Ordered the steak and cheddar sandwich and a Pepsi; nothing exotic. $11.98. It took close to 20 minutes to make and they weren't busy. What an unpleasant surprise when it finally was ready for pick up. It came with a piece of a baguette. Ripped from the middle of a bigger one. What no knives in the kitchen?! And just 2 small paper napkins. Well considering the size of the sandwich I guess that's more than enough? See the photos: it was more of a bread sandwich. 4 pathetic tiny slices of meat and about a 1/2 teaspoon or less of grilled onions! Live and learn. Won't be going there or even another Panera's if this is their "New Normal." read more

Panera Bread - Dining room - Sandwiches Near Me - Newburgh, New York

Went there this morning and really needed a caffeine fix just to pick me up. The energy I got when i walked in there was amazing. Tatiana was making my order and did with such grace. So happy and you can tell she loves her job. So professional. Seen a gentleman named Rafy that came along and asked if I was being helped and even filled my drink for me as he took his large catering order. They didn't let their busy day affect customer service. Outstanding job Rafy and Tatiana for making me feel like I wasn't just an annoying customer. You guys are the best. Continue being rockstars read more

Although their a bit pricey for salads and sandwiches I must say the food here is good. You can tell that the ingredients are fresh and not frozen, The chedder broccoli soup is always my go to favorite and their classic turkey sandwiches are delicious, also all the drinks are tasty and refreshing! The atmospher is always pleasent and so are all the employees. Kind of Reminds me of starbucks a chill, relaxed space but the obvious difference is that they serve food here. P.s ask to be a member so you can collect reward points. read more

Panera Bread - Classic turkey - Sandwiches Near Me - Newburgh, New York

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Food was good. Bathrooms need some attention. Specifically the girls bathroom ... toilets were gross.

Girl at the front register was just trying to go on break and rushed our order, resulting in what I received not being what I ordered.

Haven't been to a PB in a long time. So, stopped in over the weekend and was totally shocked how much everything costs. First I got the half sandwich and soup $849 for half sandwich, 5.99 for soup WOW HOW SMALL the half sandwich, we ordered chicken, avocado which was so SMALL, the chicken kept falling out of sandwich. No fork went up pick up area nobody came over just preparing food, went to front counter ONE order taker, she said you can get folk at food pick up, I said nobody can over she reluctantly got folk and knife no using napkin just her hands. When we left I ask how much was a full sandwich it was $13.99 over paid for half sandwich. You should order full sandwich and cut in half with soup save money My order with with two sodas was $41.91 ARE YOU KIDDING ME !!!!!! WILL NEVER GO TO PB AGAIN!!!!! PLACE WAS NOT BUSY, WONDER WHY......HIGH PRICES THATS WHY!!!!! read more

Today we came in for lunch. While the location was busy we were helped almost immediately by a great cashier, Abby. When I couldn't decide she suggested the southwest sandwich and a salad. It was excellent. The restaurant was clean and the employee wiping the the few empty tables even offered to get us extra napkins. I would definitely recommend read more

Negative reviews come from people who can't find deals and overspend on sandwiches. Do the family feast or find some other deal if you're alone. Service was okay, sort of slow. Clean enough, I guess. Not terrible. read more

I like Panera. It's my go to place when I needed a spot to focus on school work and needed to grab a bite to eat. The cafe is roomy and clean. The times I have been here it was not too crowded. I was able to pick a spot far away and focus on my assignments. read more

This is likely the last time I am going to attempt this place. They have messed up my order every other visit, the food portions are undersized, and during this last visit the online order ahead took longer to fill then just walking in. We found out that there is no such thing as "rapid". read more

What happened to Panera? Between the lack of service and price, I don't want to go back The store also looked empty. I would have bought cookies and more bread but it was empty and nobody cared so....i just wanted to leave. read more

Panera is known for donating their day after bread and pastry! The reason they can afford to do that is because this small broccoli cheddar soup, which is approximately 8 ounces (1 cup) was 7+ dollars! This is absolutely ridiculous & unacceptable. I will not be patronizing Panera bread ever again. No wonder their Google/Yelp review score is a 1.7. #DoBetter #Panera #It'sTimeToTakeAStand read more

Panera Bread - My hand is small! - Sandwiches Near Me - Newburgh, New York

I love Panera, but this location seems to be falling apart. This is my $10 turkey sandwich I just grabbed from rapid pickup notice the lack of turkey on it.. they also were out of chips so I got no side.. I expect a lot more from Panera the other side of sandwich had one piece of turkey folded up. I order from Panera Fishkill consistently this same item And it's a huge difference in quality.. When I called to complain after 15+ rings someone Picked up And I was questioned on who I was when I asked for a manager. The manager was just like sorry I'll refund you.. I mean thanks for that, But what I really wanted was dinner! Update** no refund given. Called back manager will look into it, claims refund was given and it may be a problem on their end w the computer read more

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"Holy bagel Batman!" Really Yelp? A 2-star rating? I'm still trying to figure out why this Panera Bread gets no love. The only negative is the lack of staff making wait times so long that there have been times I visited and seen customers walk off clearly indicating the wait at Starbucks in the same parking lot is likely less. So the lack of staff especially on weekends is probably a lot of customer frustration at this location. Otherwise, I really like Panera and their products. The bagels are the bomb outside of those amazing NYC bagels I normally get. I often times on weekends sit down and use my computer while eating breakfast sipping my morning java. Want to avoid the lines? Order ahead even via their mobile website (you don't even have to install an app). read more

They are reducing the size of Mediterranean veggie sandwich which half of half ! Price of combo with with soup has gone up ! How must a slice of bread cost may be few cents ? Not happy lowered my score to three. Ten veggie soup made my day as it is outstanding with my Tabasco sauce addition read more

Panera Bread - Southwest chile without Chicken salad with corn soup and my Tabasco sauce pack - Sandwiches Near Me - Newburgh, New York

Not typically one to post bad reviews but had two gross experiences in one visit. First, my friend ordered Mac & cheese & a sandwich, halfway through the meal he found a hair under the sandwich. Not terrible, but still not ok. I then ate almost my whole sandwich before taking only two bites of my salad & finding a dead bug. Had I not been paying attention I definitely would have ate it. Who knows what was in my sandwich that I didn't see. I didn't complain or ask for a refund bc I'm not a Karen but I did however leave the nasty findings on the table for staff to see. If you decide to eat here, at least check your food before you eat. read more

Panera Bread - Protein in my salad bc I asked for No chicken - Sandwiches Near Me - Newburgh, New York

Came here for lunch and I always go with the "Pick Two" option. I got the Bbq Mac and Cheese and Chicken Chipotle sandwich. Everything was fresh and warm. Service is good and fast but it can be pricey. I sometimes spend 30$ for two people. read more

Panera Bread - Sandwiches Near Me - Newburgh, New York

Very overpriced!! Tiny half sandwich and ice tea $14 plus. The woman who took my order must have called me doll 10 times during the course of our brief exchange. A woman of a certain age does NOT appreciate being patronized by a 20 something. It's very inappropriate. read more

I have always enjoyed Panera Bread in Newburgh, NY. A friendly staff and good food. The restaurant has always been clean and welcoming. The specials, that you get for being a preferred customers, also make me come back. With the all the craziness that is going on with Covid19, Panera has stepped it up bu offering curb side service. They make it so easy. Order on line, pay and park. They come to you. Thank you Panera Bread of Newburgh, NY read more

Excellent location, warm, inviting, comfortable, friendly environment, with okay food. I will come back because the environment was worth it! There are very few places where you can sit , relax, chat, meet friends and or do work. (Not counting just staying at home)lol. So the hostess delivered food quickly and even made seating suggestions! The food was okay. It was not bad food. It was fresh, but overall just okay. I had broccoli cheddar soup, but it was just okay. I had coffee and it was watery, but then again, I do like Starbucks coffee. ( so everything is water in comparison) I ordered my son chipotle chicken Avocado melt and he liked it. It was all expensive though. On a cold winter day, I'm sipping coffee near a warm fire place and looking on the internet! This place works for me! read more

Panera Bread - Broccoli cheddar soup and roll. It was okay. - Sandwiches Near Me - Newburgh, New York

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I do not expect michelin star quality when i visit a panera, but i do expect at least the bare minimum effort put into their food! Ordered a bec breakfast sandwich which was very sloppily put together, with two pathetically small pieces of bacon. It was sad to look at but tasted ok. The girls at the front counter were super nice though! read more

Anytime I am out to Rt 300 near 17K, I want to stop at Panera Bread ....not just for their bread or fresh sticky buns but also their salads. I seldom 'eat in' (it can really get crowded at lunch time and sometimes there is a short wait for a table). Instead I do take out. The food is fresh and they have far more salad fixings that I have at home. And their sticky buns are like none other in the region. They remind me of the buns sold at Horn and Hardart in NYC when I was a child. read more

No one goes to a chain restaurant expects the greatest dining experience of their life. You go to a chain restaurant because you expect uniformity in the food you'll get. This establishment is the weak link in the Panera bread chain! read more

Antwone was super helpful with a last minute catering order for pick up within two hours. This meant the world to our family considering the circumstances it was needed for. He went above and beyond. Thank you again for your kindness. And as always, we love this Panera location and their sandwiches. read more

After receiving the lemonade shown in the picture, I simply asked if this was the proper cup since it looked smaller than what I was used to. The lady said that's the cup it is always served in and that other Panera Breads were making the mistake. After getting home, I looked up the menu online which stated that their frozen lemonade is served in a 16oz cup for $3.49. I am definitely not one to complain or to post a complaint, but I definitely feel that I was ripped off and the window lady did not represent the Panera Bread franchise appropriately - in that it was an honest and simple mistake that could have been fixed and blaming others was not the appropriate way to handle it. Needless to say, I definitely won't be getting this drink again at this franchise. read more

Panera Bread - My frozen lemonade was served in a 12oz cup for $3.49 versus a 16oz cup that the website states they serve it in. - Sandwiches Near Me - Newburgh, New York

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The line was out the door Took a while for some idiot to open a second register Finally Food took a tad long to arrive at table My salad was a bowl full of lettuce with very little chicken, almonds, etc in it So a big bowl of lettuce The sandwich was outstanding and the bread fresh, but i wanted mayo but didn't want to Wait again for that When done I was gonna buy a pastry but the line was ling again Panera bread is no bargain The owner/manager need MORE staff Learn to properly staff busy times, this isn't my first time dealing with these issues, but its my LAST I'm done with Panera read more

Found this piece of plastic in my bowl of Mac and cheese when i got home. Very disappointed that this was in my food. I love Panera but really? read more

Panera Bread - Found this piece of plastic in my Mac and cheese. Very disappointed - Sandwiches Near Me - Newburgh, New York

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Manager was beyond unprofessional and rude.. approached my wife telling her why she sent her food back instead of asking if she sent her food back. The service was bad took over 20 mins because they messed up the order 2times read more

I had an unbelievable wacky crisis. My car locked on me with the keys in the engine, running. This is never supposed to happen in a Nissan Rogue, but that's for another review! Julie, the general manager came to my aid. I had come in for mobile order so my whole life, including my phone, was in that running car. Julie calmly helped me phone home, then suggested I call AAA, which was able to unlock the car. Julie also provided water, sanity and kindness during this crazy incident. Panera has a great manager in Julie and I do not know what I would have done without her help. Right before her busy lunch hour too! Thank you to Julie and to Panera Bread for hiring such supportive staff!!!! Forever grateful!!! read more

This location is a disappointment. I travel allot for business and always go to Panera for predictable quality and this one near my home is the worst. Not very clean, never clean tables, bathrooms a wreck, and food is disappointing sub par. Even after a recent management change it has not gotten any better. Avoid it. read more

This place is pretty crammed and the service could improve. When I began ordering I could barely hear the girl, I don't wanna be best friends but at least look at me when we're speaking. I went over to the baked goods to point out what I wanted and I think she wanted me to shout out like 10-12 items to her...how unprofessional. It was so embarrassing her manager had to step in and help me and her manager had to finish the order because she forgot to add our drinks. Super unpleasant and unfriendly service. read more

Worse than ever will never return again no chicken on sandwich no spoon for soup and had to wait

When I hear about Panera bread,I was expecting a true experience, like all the other reviews and people have told me. I thought to go with something basic, so I could see how they care about their customers. I went with a grilled cheese. The grilled cheese was slightly less than average. If I could think of a basic taste for grilled cheese, this would be it. I expected better. Smh. The workers are good though. read more

20+ min wait time for food, and this Panera they give you a number and bring it to your table rather than calling your name. People would get their food faster if it was by name because they had one guy bringing everyone their food. Steak and white cheddar panini was ice cold, cheese not melted, barely any steak. On the brightside, I've never had a bad bowl of their broccoli & cheddar soup. read more