Prices are through the roof. Yes, they're high everywhere, but this is Panera. My favorite salad (Asian chicken) is a goner from the menu, which is terribly disappointing. Iced tea is real (not mixed from powder) so it's more than acceptable. The chicken noodle soup is what it is (coming from a huge plastic package) but at least it's served hot and has plenty of noodles. Companion's pastry was light and fresh. Counter people were friendly and worked at an acceptable pace. Ambience? It's Panera. read more

I have been to plenty of Panera's over the years. My experiences have been mixed. The food quality can bre very spotty. This particular trip was pretty decent. I normally don't get food togo, but we had a "situation" so that's what we did this time. Got gretted by a friendly staff person who did a good job with taking the order. There are also kiosks near the entrance if you want to avoid the lines/people. Order the Frontega Chicken Sandwich, Strawberry Caprese Salad, and the Corn Chowder. I was impressed with the speed that I got the food. And I checked it before I left, and it was all there. Even the utensils. When we ate the food a little while later. The Frontega Chicken Sandwich was excellent. The Corn Chowder was a little on the thin side, but the flavor was good. Overall a decent togo meal. read more

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I frequent this location for Sip Club beverages - mostly I use the drive through but sometimes I can pop in to use my reusable cup. Every experience has been great! I've never had to wait long and the staff have always been polite and ask if I need anything else such as napkins on the way out. I see that other people have complained about the cleanliness or service here but I've never had any of these issues and I've been going almost daily for two months (really want to get my money's worth!) Recommend! read more

For the most part this is still a great Panera, however the soup has gone down a bit. Overall the food was good. The bakery items were ok but over priced. The sandwiches were still nice. I love their drink selections. A nice place to stop for a fresh afternoon read more

we had lunch today and we were so disappointed in the food. we ordered a chicken barbecue sandwich which had so much chicken fat in it. the blueberry bagel was hard, dry and old. the potato soup was lukewarm and not very tasty. so unlike the food in the past. portions are smaller and prices are higher. don't think we will return. read more

Always consistent deliciousness!! Soups are wonderful, sandwiches very good. Always use drive-thru and orders are perfect.

Food was great! A place was a mess and there was hardly anybody there! Staff was pleasant, but I walked up and the girl that was running the line at like just before five today, wipe her nose on the back of her hand, and then she saw that I saw her and she didn't wash her hands not impressed with that! Dishes were stacked up quite high nothing been swept or vacuumed. Just really disappointed for Panera.! read more

My pick up order was ready at 130 and now I have to sit in the drive thru for 15 minutes and then eat the cold food because you don't have people pull into parking spots to keep your drive thru moving??? Overpriced, food was cold, won't be back. Avoid at all costs. Or if you order ahead, pick it up inside read more

I ordered food through the drive thru and the lady Ashely threw the bag and when I was going to ask for napkins she closed it half way before I asked. I went in and asked one of the employees and gave me a napkin! Good food and great employees except Ashley. read more

Love the unlimited sip club! So easy to use with the kiosk and everything out and ready for self service and relaxing atmosphere to enjoy your beverage and food in peace! read more

Panera Bread - Soup Near Me - New Berlin, Wisconsin

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Today was the second time that once I got home my order was wrong. The first time I got the wrong soup. This time I was missing baguettes and no croutons for the French onion soup. The service has really gone down hill. read more

Minimum wait time is 20 minutes. More likely 30. Nobody is ever here and the wait times are crazy. And the drinks were half full.

Always out of food and employees are so mean. Don't recommend going to this location Always out of food and employees are so mean. Don't recommend going to this location read more

Ordered for a 615p -630p delivery. Received a text at 6:06p that food was out food delivery. At 634p still was not delivered. Spoke with on duty manager, who said they could 1) cancel my order or 2) send a 2nd order. A refund with delivery of cold food wasn't an option I requested that a new order be sent. Original order was delivered barely warm. Daughter was told to call if it wasn't hot. It was "warm". Considering I said that I wanted the order redelivered, regardless I am COMPLETELY UNIMPRESSED. I order from Panera at least once per week. I will no longer give them my business. read more

Getting worse over the years. Specialty sandwiches not so special any more. Can't even get a fried egg any longer. Drive. Thru wait is getting to become ridiculous, but that would be OK if the food quality was consistent. Restaurants like this are too heavily concerned with the customers waiting on delivery than the ones in front of them. It's rude. Sip club is getting tired. Same old. read more

This was the worst Panera I have ever been in. Staff wasn't very friendly. All the tables were dirty. Everyone had to clean their own table and chairs. Floor needed cleaning. The soda machine squirted soda all over the counter. I'll definitely be looking more closely at the next Panera before I order. read more

Do not waste your time with this location, especially the drive thru. Got stuck sitting in the drive thru for 32 minutes today for 2 toasted bagels with cream cheese because the woman in the car in front of me ordered $119 worth of food and instead of parking the woman and bringing her food out to her and getting your drive thru moving like any good manager would, nah, they let you sit there for half the day. I've encountered numerous time issues with this location but this one was so outrageous I finally decided to leave a review. read more

Had ordered online to pick up in drive thru. Tell the screen I'm there and they have my order back there. Wait in line for 15 min, pull up to the window and wait another five. They then come to the window and give me my order. I then look down after driving for about five minutes and it's not my order. I go back inside to get the right order and it takes about ten minutes to be able to talk to someone. They ended up giving my order to someone else and had to remake it. I clarified I wanted silverware as well, I get home and there is no silverware in the bag. Will not be returning. read more

I don't know what's going on with Panera. They have a new menu, they retired a bunch of their menu items. ( flat bread pizzas no more!) Panera has been always known as a fresh and healthy option. The new "enhanced" but old menu favorites seem like they're enhanced with salt. Everything tasted salty and not good. We had the chicken chipotle sandwich and the chicken frontega sandwich- both were overly salty. The corn chowder salty too. It's going to be a while before I go back. read more

So you only have three types of bagels at 10am, only one type of coffee out over one hour, and forgoing a plate and napkins for just putting a bagel in my hand? When your store is not busy? On Father's Day? This store was so problematic at one time, but seemed to really get its act together during COVID. Now? Back to their normal: lacking product and customer service. read more

Very skimpy I got 2 pieces of steak on each half of my sandwich . Panera is overrated. The employees are nice. But the company is very cheap . I got 2 little pieces of steak on 10.90 sandwich . This place is a joke . The bread was hard as a rock also . Had to add A1 sauce to make sandwich edible read more

Panera Bread - 2 pieces of little steak on 10.90 sandwich - Soup Near Me - New Berlin, Wisconsin

Horrible service. Waited in the drive thru for 40 minutes today. Not planning on going again anytime soon. Smoothie had ice chunks in it as well- which should've been better for waiting for the amount of time I did. Worker at the window didn't apologize either. read more

20 minutes to get a sliced bagel with cream cheese and a smoothie that they made wrong. People who ordered after me got their craft sandwiches before me. So infuriating.... read more

Waited 20 minutes in the drive through at 3:00 in the afternoon for a piece of bread that was hard as a rock, a sandwich covered in horse radish when I asked for it plain, and a tiny cup of fruit consisting of 3 pieces of cantaloupe, a small chunk of honeydew and four grapes. My total was $15. I was upcharged $2.00 for the pathetic cup of fruit, and the sandwiches are ridiculously priced. Panera, as per usual, was subpar quality for sky-high prices. I've heard from friends that used to work there that most of their food, like the soups and Mac and cheese, are frozen in bags and all that they do to prepare it is popping it in the microwave. Yep, you heard me right. Go to tropical smoothie next door- its cheaper, healthier, and overall better. read more

Review for The New Berlin location only: French Onion Soup - no cheese, no croutons. If you have food allergies, be cautious. I never had problem at any other location except this one. They must have scraped out the mishap??? Or cross-contamination? read more

Received mac and cheese that was cold and watery. When i brought it back up to the counter i was told they couldn't take food back and that i could go warm it up myself. I understand not taking food back but maybe a new somewhat warm dish would've been nice, or even an apology. read more

Panera Bread - Soup Near Me - New Berlin, Wisconsin

Ordered two breakfast sandwiches this morning, brought them home and of course one of the sandwiches was wrong. I'm not sure why I even try ... this place ALWAYS gets something wrong. I wanted the regular bacon, egg and cheese brioche. I got bacon and egg with two butt ends of a brioche. No cheese. They can't even say this is because of Covid, they've been getting orders wrong for years. It's my own fault ... every once in awhile I break down and think, maybe they've changed out their kitchen staff?? But no. My husband called and talked to a manager who said he'd send out a gift card. That's nice, but what he should really do is fire whoever manages the kitchen. read more

Got laughed at by the service staff because I wanted a receipt? I don't get how that's funny?! Jarrod, I hope you get fired, that's trash customer service and I will not be coming back to this Panera because of YOU. read more

Made a quick stop at this Panera and we were really impressed. There was a manager expediting and helping with all the To-Go orders, in restaurant, and delivery. The caprese salad with strawberries was delicious as well as the summer corn chowder. read more

Panera Bread - Corn chowder and strawberry caprese salad - Soup Near Me - New Berlin, Wisconsin

Outstanding service! I was late to my rapid pickup and the manager came out right away and told me he was making me a fresh sandwich. I will be coming back! Thank you. read more

I've ordered Panera twice in the last month both of which were horrible experiences. I ordered 6 bagels, 3 cinnamon crunch, 2 plain, and 1 chocolate for a total of half a dozen of bagels. When I get home and looked in the bag I had 1 cinnamon crunch bagel, 3 Asiago bagels, and 1 chocolate chip bagel, which is only 5 bagels in total. So I was missing a bagel and was given the wrong types of bagels. Yesterday I went again and ordered a cinnamon crunch bagel and once again I was given an Asiago bagel. Cinnamon crunch and Asiago sound nothing a like. One time is somewhat okay, but twice just ruins my experience at Panera. read more

Absolutely terrible, terrible service, terrible food. Ordered a ham and Swiss on an Asiago cheese bagel with chips, a grilled cheese with tomato soup with chips and two drinks. Was charged for the drinks and told I didn't pay for drinks, got my ham and cheese on bread, the grilled cheese was cold and looked like it was microwaved, and got two baguettes instead of chips. Called the manager 3 times when I got home and no answer. read more

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I really like Panera, but this location is just awful. Having gone to it for a while now, I always want to think they're just having a bad day, etc, but really it's becoming a constant. Drive thru line is slow and painful, inside always seems dirty, and the final straw was at our visit a few weeks ago. We went in and ordered to go, and our food was thrown together so sloppily, it was unappealing and gross. My husband has completely sworn it off for messing up his orders, and unfortunately, I think I have, too. read more

There is a real quality control issue at this location. Numerous times I have used the drive thru - got home and found they didn't include the salad dressing for one and the chicken on another. It's really sad this location makes so many mistakes. read more

This Panera branch is my absolute favorite! The manager April is at the top of my awesome list. There wasn't much noodles in my chicken noodle soup and she brought out an extra bowl for little old me. How generous!! Thank you so much!! Your company will definitely continue to have my attention and appetite for more. read more

This Panera Bread is very good. It is large and the food is amazing. It is usually very busy though. There are a few Panera Breads in my area and this one is my absolute favorite. The service is a slow no matter how many people are there. I would recommend this place to all though. read more

My food was thrown together like garbage and was late from the rapid pick up. I am extremely unhappy with Panera. read more

Panera Bread - Poor quality from Panera... extremely disappointed. - Soup Near Me - New Berlin, Wisconsin

I missed the memo of paying $19 for half a soup sandwich and salad. The food is mediocre to be paying that much. I will never being going back to panera. read more

I sat for 20 minutes for a coffee at 7pm on a Thursday evening while they had i counted 5 employees working and swearing at work, beyond unprofessional and do not recommend this Panera to anyone read more

Horrible service!!! Ordered rapid pickup at noon today. Got there at 12:15. Apparently the Panera app was not communicating with the store so none of the rapid pickup orders were showing up for the workers to make. I sat there for 30 mins along with 20 other people. I only knew the app wasn't communicating because I overheard this from one of the workers. The manager walked by about a dozen times and never said anything to those of us waiting! The sweet little lady running food offered free cookies and scones for our wait. They continued to churn out orders for those people ordering in but said NOTHING to the rapid pickup people. I FINALLY got my order at 12:45 and they made it wrong! Omg, never again will I go to this Panera. read more