Okay , I never review chain restaurants . But this has to be the worst Panara ever. I hope there is a manager or owner reading this because you should know how your staff is. Every time I come in here , the place is filthy. The tables all need to be bussed and the staff is usually chatting away to themselves. Today there was a large line of five people with one cashier a dark haired younger women. Then while I was there the shift supervisor started to take orders. The girl cashier started to take a younger guys order but they weren't talking orders they started talking about his job where he lives , etc. and I mean for a good three to four minutes. The shift supervisor ignored the cashier and the guy while U.S. Customers were getting madder by the second. Hey , it's fine you too lovebirds want to flirt but I got my dogs waiting in the car. Order you food and slip her your number later. So the guy behind me looked at the shift supervisor s name ( jimmy)., he called out his name to get his attention and gave him the cut sign to get this girl to stop talking. So jimmy the shift supervisor kind of nudged her and she did stop talking about personal stuff but you know what ? The two started talking about what she liked better on the menu ... Lol. And I was two people behind . Jimmy took my order the guy behind me the woman in front of me. When I filled my drinks got my order and left , she was still talking to that same guy! With a new line behind and no jimmy in sight. Please , I am a legitimate secret shopper. How maddening is this for a customer. Extremely !!! To the cashier and the guy. Please get a room on your time. To the manager owner .. Please get someone to manage your place. I only come here in the afternoons. I won't be back again .. read more

Why advertise a special when one continually runs out of bagels.this has happened more than once...and order bagels night before and still can't get the order together.Will take my business where it is appreciated. .bye bye panera bread read more

We came in on Saturday ordered and went home got home and our order was wrong called to let them know we are coming back and the manager that was working was amazing he went above and beyond to make us happy for having to drive back there we didn't even have to ask and he took care of us I will always come back there and that was the best customer service we have ever received read more

I have been to this Panera twice and both times I have been seriously dissapointed. The first time I came in I asked for three sides off cream cheese and was only given two and they weren't even the right flavor, although I was still charged. I went in again yesterday trying to give them another shot. First they sliced all of the bagels in my bagel pack although I asked for them unsliced, then they told me they were out of bagels because they had sliced it for me and there was nothing they could do and even after all that I was given the wrong bagels. Lastly I went home to eat my Turkey Bacon Bravo and it had no Turkey!!! Very dissapointed because I love the food and the chain but this location is a huge dissapointment. read more

I had breakfast last weekend 01/31) at this Panera and the staff were absolutely professional and courteous. Everyone was pleasant and helpful. I ordered from the tablet/self order area and it was set up perfectly. I was able to place my order, grab a cup, have a seat, and my food was brought to be quickly! Now, this location is a tad chillier than other Paneras I have visited so I always bring a sweater. All in all, this Panera definitely earns five stars. read more

it's always good to eat here, better than your fast food joints for the same costs. their salads are always fresh. enjoyed my lunch here. proximity is always a factor. read more

Their online ordering for quick on the go is awesome. You first have to create profile which is what takes the longest but after that so simple to order and pay. When i arrived they have a place to pick up to go orders. My salad was ready. Saves so much time. When dining in salads are tossed. Not to go which is good so it wont her old but i kinda do feel they taste better pre tossed. read more

I love Panera Bread me and my girlfriend come here every Friday for the clam chowder but today we were treated so bad. We odered Clam Chowder in the bread bowl as always and when the order came out, it was in a regular bowl (no problem) we told our server there was a mistake and showed her the receipt that showed we ordered the bread bowls. Her responce was so rude with a half cracked smile all she said very stern was "HOLD ON" turned and walked away. When she came back she had replaced it with the bread bowl only half full and very slopy when poured (soup all over the bowl). She the proceeded to drop the tray about 3" off our table so that it made a smack sound when it landed. When we ask her why there was so little soup in the bowl she told us "that's just the way it come's." This was a terrible experience I would not recommend this Panera to anyone because of how rude the service is. Just go somewhere else the appreciates your business. read more

I"m sorry to only give this Panera 2 stars, but every single time I come here they are either out of hot water, honey, coffee, or the half and half. This is nonsense since I come at all differrent times so it's not to be blamed for the rush that just occurred when this wasn't the case. My friend went to fill her tea cup this morning and they were out of hot water again and she waited forever. We were there at 9:30 and the souffles were all gone. The staff is very polite and helpful, but something is wrong there when you go to fill your coffee mug and you can't get coffee or you get the coffee but both milk pitchers are empty and then you have to find someone to help you. This has been the case ever since they opened there. I hope they read this and this changes things because the environment is friendly and appealing and clean. read more

Spent the entire day studying here and the staff is super friendly and attentive. I first order a salad which was very good it was brought out right away. About four hours later I ordered another salad I messed up on my order and they gladly get what I wanted and were super nice about it despite the error clearly being my own fault. Really good customer service!!!! read more

Food was good but the dining area looked like there had just been a food fight there. The floor was littered with trash and food. The tables were cleared as people left, but they were never wiped down. Couldn't understand why the bus person would take all the plates and not finish the job. It was really slow so that was not a problem. I wonder what the kitchen looked like.?! I won't be going back there. read more

Needed something the morning of a birthday and the staff was friendly and helpful in helping me get an assortment of baked goods; it was a great experience. read more

my husband and I was in there for dinner a couple of nights ago, and we were overwhelmed by the woman that was in the dinning room helping us. Her amazing customer service and willingness to help was comforting to know that there are still good people out there. Her name was Sandra read more

The manager, I believe his name was Cabot, made today, which happens to be Mother's Day, an amazing day. Although they made a mistake in our order he completely went out of way to make things right. I had ordered a breakfast sandwich & my parents 2 soufflés when they brought out my sandwich they had forgotten the soufflés & Cabot was extremely kind & professional, he brought out one soufflé & he refunded us our money, which my dad used to buy extra soufflé & Cabot had brought out 3 fresh out the oven. read more

First time ever at any Panera -- our visit was average overall. Food was good but overpriced. Perhaps they were a bit understaffed as service was slow & we had to clean off our own table before sitting down. Second visit a few days later was about the same with one exception that put a damper on our experience. Ordered a Frontega Chicken Panini sandwich without tomatoes & onions (mild allergies). When waitress brought all our food to the 3 of us she confirmed "no tomatoes, no onions". One bite & I could tell it was loaded with both. My niece & I tried removing all the tomatoes & especially the onions that we could. 8 hours later I could still taste the onion. If we hadn't been in a bit of a hurry & they weren't so busy, I would've asked for replacement sandwich. But since a panini is toasted & we had already waited some amount of time, I ate what I could, after removing what we could. The experience left a bad taste in my mouth. Literally. If we are going to pay an average of $12 pp for lunch, it should be served as ordered. If I go back, I will always have to open my sandwich & look for things that should not be there. read more

Only reason why I'm leaving this review is because of Jay. Once we received our food from him his hospitality was off the charts. Amazing and kind gentlemen he was that made this experience even better. Thank you Jay! read more

Awesome service I absolutely love Panera Bread all the employees are very friendly and very helpful. Gio is one of my favorite employees at Panera bread. read more

Food is great and bread is baked daily! Customer service is great as well!! I have never been treated so wonderfully especially from employee "Tabby" who made my day the last time I visited! We need more customer service like her! Thanks panera and Tabby!! read more

Extremely disappointed in my experience with Panera today. I asked a staff member where the high chairs were and she answered in a very rude tone " uhh, there back there". Cindy preceded to extremely rude for the remainder of our visit. She literally made me feel that my 9 month old son and I were disrupting her day. Panera is supposed to be a family friendly restaurant. We will not be back to this location. read more

The place was very messy, every other table had dirty dishes. Most tables were dirty as well as the chairs, very disapointing

Great food. I always order the chicken ceasar. The place is smaller than other paneras, but it is still good. Staff is ssooo friendly.

I love Panera bread there food is amazing, especially there soups! And there service is wonderful! I love going there and having lunch here it's a very relaxing environment, if you haven't tried Panera bread come try this one! There workers here are so polite and very respectful. Never get tired of coming. It's the best soup place in town! I suggest you guys try the broccoli cheddar soup! It's one of the best! I just love places who actually know how to treat a customer and make them feel very welcomed. Keep it up the good work Panera bread! You guys are awesome!!! read more

This place is great! The food is fresh and the staff is extremely attentive. I highly recommend.

Panera has to be the best place to go on a cold night so you can warm up. Amazing soups there. Fast customer service. And amazing food. Reccomend this place to the fullest. read more

I would give the food a one-star. It was served sloppy and the flavor was not as good as other Panera stores. The girl at the front counter that took our order was very slow. But the bus service and the customer service at the table was a five star. I would not come back to this one because it had below-average tasting food. read more

I just had lunch here with my 2 daughters & my lil one, this is the first time we visit a Panera location & will probably be our last!! Horrible services, we are latinos & never felt so many eyes on us before like questioning... why you here! Felt so uncomfortable... didn't want to wait on our food to come, just want to get up & go! read more

The iced tea starting having a weird flavor to it , like the equipment wasn't being cleaned right. I complained to corporate about it and didn't hear anything. So I tried it again about a week later and had to throw out my tea again. I complained to corporate again and still never heard anything. I even waited a couple of weeks this time and it still was bad. The other Paneras were just fine, it was just the Moreno Valley location. After wasting money I have never been back and now am not going to any Paneras as corporate doesn't seem to care about quality control or if you've had a problem. read more

Love Panera and I love that I have one here in my town. Service is great and if you have the rewards card, even better. We go so much they know us by name which is always nice! read more

Just went here for the first time to try it with my wife and the food was so fresh plus the coffee was very good. Nice change of pace from heavier food. Had a breakfast sandwich with turkey spinach with egg whites and was really please. She had a bakery treat with her coffee and she love it also. We will return to try other meals like the salad, sandwiches and the clam chowder sounds good too. Good customer service. read more

my complaint is they need to stop perpetuating the homeless people who come there begging for food. When they givevthem free food(when i work to pay for mine) it just makes them come back even more, the harrassment by the homeless is getting so bad you cant even get in the door with out feeling un safe or nervous i have been going to panera for about ten years i think i need to look else where for a place to sit and have coffee and feel at ease read more

If I could give "-0" stars I would. I have been to this Panera a few times and always receive mediocre to bad customer service. But my love for the broccoli cheddar soup would always bring me back. However, after the way I was humiliated and treated this morning, not even Jesus himself could convince me to go back to this location. It all began a few months ago when I went to this location and waited 30 to 45 minutes for bagels only to be told that they ran out the manager wrote my name down in a book and give me a free Bagel pack the next time I came back to compensate. Well this morning I decided to redeem my free Bagel pack so I waited in line for 25 to 30 minutes because they were extremely busy and there was only one cashier. When I finally got to the front of the line the a shift supervisor by the name of JIMMY JIMENEZ came out and said he did not see my name on the list or the Bangles and proceeded 2 make it seem as though I was lying about the free Bagels. I was so upset I couldn't believe she had the nerve to treat me this way. He was very rude and did not take the correct steps that a manager would normally take to dissolve the situation. He made me feel as though I was just a bum off the street trying to get something for free. I was so angry by then that I ordered the bagels paid for them and then left them sitting right on the counter to prove a point that I was not what he was making me out to feel like. I have never been so insulted in my entire life and he just stood there with a smug look on his face like he could care less about how he made me feel as a customer. This was the worst supervisor I have ever encountered in my life thus far . I asked for his name and his manager's name and walked out stating that I would be calling corporate office. As soon as I got in my car I was on the phone with someone from corporate letting them know what happened they seem to be very helpful and understanding and apologetic and I can only hope and pray that they really do reach out to the general manager of this store and get them some extra training on customer service and managerial skills because especially they just lost me as a customer at this store for life but I will say that corporate was very helpful and they even offered to send me a gift card which I will NOT be using at the Moreno Valley location. read more

Despite their food being exactly what I'm craving on some days, this location is horribly inconsistent, not to mention, if you ever "Customize" your order you can be almost sure it'll be made wrong. We live a few miles from the Day Street location and on most days we would rather order takeout through the Panera app than dine in. It's safe to say we've learned our lesson, and we know now to check our order before we step foot out the door. Our first lesson learned was that "light" sauce to some of the staff meant a pump or two, whereas to other staff it meant three or four. We now only ask for sauce on the side as sometimes the sandwiches would be dripping and messy, causing a lot of frustration for something you paid for and expected it not to be. As close as we are to this Panera location, I think I'm going to save my money (and sanity) and drive to another location that won't have me second guessing if my food turned out right that day. read more

My wife and I thought we would try a Sunday lunch. The ambience is nice. I let them the server know this was our first time. They didn't take any special reaction. I asked what was good and they said depends. I asked what was healthy alternative. They didn't really seem to know and I could sense they wanted me to hurry up and order (not a lot of people waiting in line). At first I thought I would try a 2 for special. I learned that if I ordered that way it would be a charge for soup and the sandwich (wasn't a combination deal like I understood 2 for menu to mean). My wife said her salad was OK but not as fresh as the lettuce we get from Sprouts store.Overall 2 cold chi latte a 1/2 sandwich for me and salad for my wife (with apples) was well over $20. Portions seemed like a snack. My bread was more burnt then toasted. Food was OK but the morsels of food definitely not worth the price. What a disappointment, will not go here again. read more

Love Panera, but will never visit this location again. I have been to this location twice and both times they messed up my order, which was straight from the menu (no specialty stuff at all). After waiting about 20 minutes to order the first time, the cashier had an entire conversation with my son about chocolate chip cookies. Of course, when we got home, the cookie we ordered was not in the bag. The next visit, I ordered 3 sandwiches. It looked like it was all there. But, of course, when I got home only 2 sandwiches were in the bag. After calling and ordering my sandwich again, I drove 20 minutes back to the location to get a free sandwich (which was nice). But, when I got there, I received a cold shoulder from the manager who just kept staring at me while I waited at the counter. Thank goodness for overly polite and apologetic sandwich makers. However, I should have at least got a sorry from the manager or a free cookie for my time, a night away from my family, and the gas money for the 40 minute round trip. I will only visit the Plaza location from here on out. read more