Hello. I'm 9/12 /2026 I placed an order online. There was not an option to select a Cali club so I Ordered and club sub. In the notes I requested that the sandwich be made a a Cali club. I paid $12.20 . The goal was to save time and pick up lunch before heading to work. When I went In the store the order was not ready. The customers in line had their food prepared faster than an order placed ahead of time online. I waited 10-15 min. The lady finally started making my sandwich and handed me the order. I left . When I opened the sandwich there was no avocado and the sandwich was made so sloppy, it looked disgusting. I went back to let the young lady know. She said she didn't put avocado because it's extra. I said I order a Cali club . She said you ordered a #8. I told her online there is no option to select a Cali club so I ordered the club sub and made a request for the Cali club. She said the avocado would be an extra $3.25. I asked if the Cali club was $15. She looked up the price and said no it $13.20. I told her I already paid $12.20. I asked why she wouldn't just charge me the difference? If I paid $12.20 for the #8, that I requested to be made as a Cali club,why wouldn't she charge the difference for the sandwich I had requested.
What's worse is that she didn't even say anything when I was waiting for the sandwich to be made. It's not like I came in and the sandwich was ready, which a reasonable person would have notified the customer anyway. I came in and literally waited while they reprinted the ticket helped their other customers and then began preparing my sandwich . I was right in front of her why not say something then. Or say something at all. She basically said idgaf I'm not even giving you option , you'll get what I give you.
She could have simply said miss you requested the Cali club it's $1 more than what you paid would you like to pay the difference otherwise I'm not able to add avocado. I asked for a refund and let the let the manager know what happened. I asked him to please let his team know it's okay to communicate with the customers. If they're not going to banter at least be cordial and polite. Poor customer service ,poor food quality, and they weren't even willing to correct the problem or address at all.
Any other jersey Mikes would have had the common courtesy and professionalism to correct the issue. These guys didn't make the slightest effort. It's unfortunate, because Jersey Mike's brand is all about being a sub above, but that slogan only works when you have people working there that are able and willing to conduct themselves at a higher standard. Otherwise it's just another crappy service fast food chain.They don't even banter.
Maybe they weren't trained properly. I wonder how the franchise owner feels knowing this store should be producing far more than it is. There should be a line out the door, but that would mean employees would actually have to work and not sit around getting paid for doing the least possible. SMH read more