Our takeout order for five adults was placed ahead of time for a pickup at 10:20am. It was ready at 10:24am and the order was correct. So far so good. We ordered: * (2) Pick 2 Tuna Salad and Tomato Soup * (1) Hearty Fireside Chili * (1) Tomato Basil BLT * (1) Cranberry Walnut Chicken Salad Sandwich (on Ciabatta) I tasted the Tomato Basil BLT which was pretty good, I would order that again. My Hearty Fireside Chili was definitely not hearty, I thought it was thin and almost a soup. And if I can borrow some old ad verbiage, "where's the beef?" I could find little evidence of that in this thin attempt at chili. So, some good, some bad and a 3-star rating for this visit. I think my fellow Yelpers have this location pegged correctly at 2.7 stars. read more

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The only thing holding up two stars for this review update is that the food was good, though wholly uninspiring. The Tomato Basil BLT was alright, though I could have easily made a better sandwich at home. The service has gone downhill since my last review. As in, the front of the store is entirely fronted by kiosks, with nary a soul to be found. Another formerly great chain has been claimed to the guise of "digital transformation". Two of the three kiosks were out of order and only one pager charging stack was working. Is a anyone even paying attention today? I miss the fireplace that used to be here. It made the place feel warmer and more inviting, even if nobody really sat near it. Instead, it feels rearranged to stuff in the maximum number of patrons. It's unlikely I'll return to this location. read more

The quality of Panera has gone down significantly in the last 10 years. The only reason I go there is because of my twin daughters. The prices have skyrocketed as well. Hmm, quality of food goes down. Profits go up for the CEO's. I'd rather go to a local mom & pop place than go to a place that doesn't really give a damn about the customer. read more

Panera Bread - Roasted Turkey and Avocado BLT It was fine not worth $12.99 just for a full sandwich with chips. This place was so good back in the day. - Sandwiches Near Me - Millbury, Massachusetts

Got the Creamy Tomato Soup here, a decaf coffee, and a Lemon Drop Cookie. The soup and coffee were very good, soup consistent with what you'd get at other Panera locations. I've never actually had the coffee at a Panera before and I'm always afraid that coffee from machines will be lukewarm and bitter, but this was nice and hot, and quite smooth. The cookie was crispier/less soft than Lemon Drops I've had at other Paneras. Still a good cookie, just not the melty heaven I expected. Didn't interact much with the staff, but they had the food ready quickly, and the place was very clean despite being busy. Lots of seating. read more

Panera Bread - Lemon Drop Cookie - Sandwiches Near Me - Millbury, Massachusetts

In ours city is very Good and fresh coffee too and friendly clean and parking very nice maneger too

Panera bread is generally a very standard resteraunt. The food is very basic but I got everything as expected. I love their brocolli cheddar soup, I get it every time. I wish they gave me the whole sandwich :(. The sandwich was pretty good but for the price they could've gave me the whole sandwich. read more

Panera Bread - Roasted Turkey and Avocado BLT Broccoli Cheddar Soup Caesar Salad - Sandwiches Near Me - Millbury, Massachusetts

obviously the salads are pre-made, however my order seems to be DAYS old. I ordered a poppyseed salad to go and by the time I got to work (didn't check it before) the fruit disinagrated into moosh. it looks completely gross especially the strawberries which are the main point of this salad, chicken was chewy and wet. You would think if a salad costs as much as employees are getting payed by the hour it would be better quality read more

Panera Bread - chicken poppyseed salad - Sandwiches Near Me - Millbury, Massachusetts

this was the worst customer service i've ever received. the lady's behind the counter were arguing in another language, screaming, mocking customers, and being passive aggressive. i ordered a bread bowl and they didn't even hollow it out enough and i had maybe 3 spoonfuls of soup. the bread on the size was ripped rather than cut. read more

So I usually love to go to Panera bread but today I decided I would go there with my family and I wanted to order a soup bread bowl and they had no bread And I wanted bread as a side but then they also had no bread like how do you go to Panera bread and they have no bread smh read more

One visit you get a good portion and the next it's cheap! I ordered "enhanced" didn't come with the Parmesan cheese like before. read more

Panera Bread - I asked for no onions. I also received a .50 cent portion of meat for a $15 meal! - Sandwiches Near Me - Millbury, Massachusetts

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I have enjoyed the friendly confines of Panera, Millbury for years. Particularly, it has been very rewarding to meet many very nice folks who have been employed there. Each of them had consistently and genuinely extended themselves to create a welcoming atmosphere. Their kindness and helpfulness to me and so many other customers was inspiring. Each of them is no longer employed here. Their absence coincided with management changes. I was crestfallen. Have spoken with others who feel similarly. The circumstances of their departures were appropriately not shared when I inquired about whether or not they had departed or been separated from employment. I truly miss them. Come on, Panera...don't become Pan-error. read more

Excellent service good food and dining the staff are greeting you with a smile I'll definitely be returning

Ordering from Panera couldn't be easier. I've ordered several times using the app at various times of the day, both weekdays and weekends, lunchtime, and later in the day. Every time I've ordered the order accuracy was spot on, the food was ready on time, and tasted great. Parking can be somewhat of a pain though it isn't terrible. read more

What has happened to this place? I've been going here for decades. Literally. And it has just tumbled so far downhill that I can't even decide if the Frontega chicken is worth the hassle anymore. I love it. I love a lot of their food. But the service is AWFUL. ABSOLUTELY AWFUL. We left recently with a relatively large order and my Frontega had chicken on 1/2 the sandwich only (and it was wrapped tightly, it didn't "toss" around). They are always missing stuff even though they "check" it off on the receipt. My last visit I was ignored entirely while my bagels sat on the counter in front of the toasting oven. I just got 2 bagels. Toasted. THAT WAS ALL. And someone pulled them out of the oven and dumped it on the counter and left them there. When I inquired about them? OMG, you thought I had asked someone to hand me their first born child. I stood there staring at them for probably 5 minutes and was the only one at the counter waiting. Anywho... I could go on and on, but the service is absolutely horrible and I hate saying that because not everyone there is terrible. But man, it's just bad. When you pay $18 for a sandwich, chips and beverage... seems I should visit a restaurant that cares instead. SO I will. read more

Very disappointed in this business. My family ordered over $150 worth of food, and once it was brought home half of it was missing. When we called to ask if it could be delivered or at the BARE minimum refunded for what we didn't receive, we were told that we had to show up in person with a photo ID to get a refund......really? It's Christmas Eve, and to expect people to leave their family to correct a mistake YOU made and to not make it right is not right. Never going to this Panera again, and will gladly pass along the poor customer service. read more

My mom and I went here for lunch today before we did our shopping. We ordered and paid for our food at 1:48, almost ten minutes after we got there. We sat and waited for about 15 minutes and started noticing that people who came in after us were getting their food before us. All we ordered was a small mac and cheese and a sandwich but we didn't get our food until 2:13. It took 25 minutes to make a sandwich and put mac and cheese into a bowl. read more

This location cannot handle holidays or being busy. Online orders are given lowest priority, so as a delivery driver, I HATE getting orders from this store as well. read more

I love Panera but honestly at this location I had a horrible experience. I get they were busy but first they messed up my order, I wanted it toasted but I didn't get it and I could tell they were super annoyed about it. They also said I had to pay for a new one even though they messed it up. So I just left. It also reeks so trash place. read more

Overall good quality. The app has a lot of good deals too.that make their prices more reasonable

I brought my grandson in for a quick bite this morning and had a little sticker shock when an egg and meat sandwich, an iced coffee and a kids Mac and cheese came to $18. Maybe that's the usual and I just don't come here often enough but it was a little surprising. Then I had to wait 12 minutes for our meal to be ready, even though it's an early Sunday and not very crowded. Worse, I had to wait the entire time for my iced coffee because it comes out with the meal, unlike every other coffee or tea drink it seems. And it wasn't even ready when the food was and I had to get the attention of the girls behind the counter and ask for one Other little irritating things too this morning, there were no long coffee stirrers, the half and half and the skim milk containers were both empty; there was no knife available to cut my sandwich or my grandson's apple. My last visits to Panera have been to bring bagels or sourdough bread home, both of which are always good. I think I'll have to stick with that read more

Panera Bread - Egg sandwich, kids Mac and cheese and an egg fed coffee - Sandwiches Near Me - Millbury, Massachusetts

This was such a miserable horrible experience I had to wait forever for my food, my smoothie came with no whip cream my meal didn't come fully they forgot my side of chips, I do not recommend coming on a Monday afternoon. They laughed in my face when I asked for my whip cream and my chips and when I complained. read more

Panera Bread - The chips are not there - Sandwiches Near Me - Millbury, Massachusetts

Out of bread, tiny portions, hair in my food, false coupons, expensive. Good bathroom though.

The food and quality of, is alway consistent no matter which location l. The variable is the service and cleanliness of the venue. The Millbury Shops gets it right. High Volume. Quick service. Quick turnaround. Gargantuan parking lot. Nice folks out here in the country. Well done Panera. read more

This Panera bread location is awful. I ordered their pick 2. I did a 4 cheese grill cheese but it was such a disappointment!! There was hardly any cheese the top piece of bread was just placed on top like a cheese sandwich and not a grilled cheese. $4.79 for half a grilled cheese is just a rip off when this is what you receive. read more

Panera Bread - This is not a grilled cheese!! - Sandwiches Near Me - Millbury, Massachusetts

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Only two stars because portion size was ridiculously small for the cost. My daughter had a small veggie mac and cheese for about $6. The bowl was only 1/4 full and she was still starving after eating her 3 mouthfuls. I had a bowl of broccoli and cheddar soup. The same thing. About 1/4 full. The food was good - but portion size severely lacking. Won't be going back soon due to this. read more

It was. Wonderful young service person Lexi introduced me to the new self serve self-pay register. You're able to take him go off and actually was a gift card or credit card you actually look up there and Order what you want , take a pager and then they will notify you when your order is ready. It was much easier I thought it would be but it was much nicer to have helped for the first time. I will definitely try this again when it comes to other Panera Breads. Since waiting in line is just not my thing read more

I love Panera, or I did. Now I like it but I am not happy. Today I am in Millbury and stop here. Need to get a cool drink and work for 20 minutes or so. Right off no cashiers, but I hear workers. Someone should tell them about inside voice and not slamming pots and pans. If I wanted to eat in a loud kitchen I could go home. The only option sans a cashier is kiosk. The world is run by machines. I had a pastry reward so why not? Finally a cashier came up and rang out a customer, came around when I was looking for the ctedit card slot (small and hidden on top) and was short and impatient showing me where it was. Next task was looking for a clean table. Small drink marks on most tables and the carpet needs a good vac. The pager goes off, there is no more table service, and I go to get my scone and tea. No one at rhe counter. No tray for mine. I wait till another order is placed in the window and am asked, "What are you looking for?" I tell her and she asked if I used the kiosk. I say I did and she sighs and said that I needed to go grab a cup from under something and that the girl at the front shoyld have gotten my scone. She disappears, cimes back and hands me a cup and tells me to wait.then hands me my scone. No words. What has happened to customer service? The dining Room would have been clean if they had table service. What happened in the words thank you? Why is Panera self service? My kitchen is looking better and better. Male manager hear neefs to be on it and walk the floor once in a while. read more

I will agree with others that this particular Panera needs some work. It seemed dirty ... There were straw wrappers and crumpled napkins all over the floor. The tables seemed unwiped. They ran out of bread an hour and a half before closing and told us that we could only get chips with our meals, despite several loaves of bread that sat right behind the counter in the racks. The staff there were mostly teenagers and I didn't see a manager present ... The staff loudly talked in a group behind the counter about not suitable for work topics. I understand that they are kids and this is what kids do ... But I don't come to a restaurant to hear loud conversations about hookups and jackle-like laughing. The furniture seems kind of worn ... Lots of chips in the tables, carpet is worn and the walls are stained. There was no toilet paper in the bathroom. The food was decent but if the dirty floor was any indication of what the kitchen looked like ... Oh boy. Panera food is always pretty decent and there are a lot of choices. It is pretty much 'faux-health food' full of calories and masquerading as salads and such but tasty. I'd not go back to this Panera again ... And that seems to be a shared sentiment because this is one of the least busy ones I've been in. read more

This one of the better Panera breads. We enjoy the staff and the food. The BBQ chicken salad is great. The off menu BLT is great as well. The wifi is fast and dependable. Plenty of plugs and tables read more

Panera Bread - Sandwiches Near Me - Millbury, Massachusetts

Ordered "rapid" pickup ahead and it said it would be ready at 4:07. I didn't even get to the Panera until 4:15 and it is now 4:25 and still no order. This is my second time having this problem at this location only so figured I'd write a review while I sit here waiting for my order and waste away the time I thought I was saving by ordering ahead. Not impressed and not happy. #badmanagement read more

I feel like this is hottest Panera on earth. They never seem to have their AC on. Some of the employees take their job way to seriously monitoring who is actually using the little water cups for water and not filling it up with soda or iced tea. read more

Do not order the tuna sandwich. I ordered it with focaccia pepper bread. Tons of bread, no tuna. Spread very thin. I actually took the top piece of bread off and ate it like that. This is my 1st complaint about Panera and I've been going for several years. read more

I have been a regular customer at Panera Bread in Millbury for several years. The staff are like a family to me. Amanda who greets you and takes your order is so friendly and welcoming and Stephanie who prepares my breakfast is also great. They go the extra mile. The manager Sam always is making sure everything is going smoothly, as are Patty, Scott and Zach. It is also very cozy there. I love to just relax, have breakfast while reading a good book by the fireplace and chatting with some of the regulars. The steel cut oatmeal is one of my favorites, so good. I highly recommend Panera Bread in Millbury. Joanne N. read more

Jordyn was really showing how much she hated her job here. I felt like I was bothering her during my entire ordering experience, and if that was my experience I'm sure I'm not the only one. read more

Came here with my two year old. Ordered a pb&j. It was $9 with her drink and they make you make it yourself!! Ended up spending $18 for minuscule portion sizes and DIY. Lol, can go down the road like some other reviewers say and get a lunch triple the size for the same price read more

Crap. I've got a little tired of the poor service and lack of reliability of their staff. This morning I went to the Milbury location, because shrewsbury location on five different occasions has messed up my order. I place my order running late to work driving extra 15 minutes out of my way to this location, when I got there I paid and left eager to and and head to work only to find my order was all messed up (again). It had mayonnaise all over it, it was not toasted, there was no cheese...as a result I had to go back in return my order and head to a 12 hour day with nothing in my stomach. I understand people make mistakes, but my experience with Panera bread has been consistently inconsistent with what they offer and their service. Avoid this place and buy small with a small local diner or something. I don't have any recommendations for a local eatery because I usually don't eat out but it's worth looking into to not have to go here. read more

Went here for a late lunch after a stop at the Feng Asian Bistro for a bunch of drinks. First, you should eat before you drink. Second, you should eat before you drink. That being said, I went with my boyfriend and another friend, and it was good. Ordered a Tomato and Mozzerrella Panini, and it was fast and delicious. Can't beat the Panera Bread chips they offer you. I don't know why, but you can't beat them! :) Good lunch place in a plaza full of good food choices. read more

This particular Panera needs some work. Last couple times I've gone here it was real messy; floors, countertops, seats. I can't help cleaning it up while waiting for my order sometimes. My last to-go order was wrong (no avocado on an avocado sandwich). The girl taking orders kept saying she hates her job today and seemed quite frazzled. Another time the other cashier would be complaining there's not enough help, she was alone taking orders with a line out the door. Which isn't uncommon for this location. Loving the pastries, though. New management might be in order for optimal reviews! read more

Panera Bread - Roasted Turkey Panini SUX at this Panera! - Sandwiches Near Me - Millbury, Massachusetts

Made to quick. The hospitality in the front was fantastic. But the meal looked like it was just thrown together.

Not going to lie, food is very below average. I typically order the Mac and cheese in the bread bowl and usually somebody else I am with will order various types of meals throughout the menu. Service is quick, nothing spectacular. Food is almost distasteful. Mac and cheese was watered down, bread tasted wet and old, and all the other foods on the menu were overpriced and basic. Not my typical dine in experience but it's definitely not the worst. read more