The customer service is great and I love the new kiosks. Come here to study, to eat, and have meetings and have great food. The ambiance is nice and comfortable. You pay for everything up front and the best people bring you your food. Great place for college students who need a place to study. read more

Love love this restaurant always clean love the broccoli cheddar soup and all the breads the staff lunch time is very busy nice place to take your mother or a group of friends read more

I can't say anything good about this location. Ordered a CinnamonCrunch scn. The dough tasted like Bisquik,if there was any cinnamon in it I could not taste it . Also got a Cherry Brittany , it was soggy on the bottom . The next time I go there. I will check my order before I leave next time. read more

The staff working the window (handing out the food) were super friendly both times I've been. My food was delish and yes they're proud of their stuff but that Mac is soo yummy it's worth it! I would go back! read more

used to be a good location, now it's just terrible, got my order wrong 3 times in a row different days, and blatantly gave me a cold egg sandwich. I will not be returning, disrespectful and unprofessional. i ordered the same thing 3 to 5 days a week, so there's no way possible to get it wrong. Save your money go somewhere else because it may be fine a time or two depending on who's there but you'll get the same treatment. there's far more even going into how poorly my grain bowls were made 2 out of 3 hit and miss. getting it right once out of 3 times....just because they aren't rude doesn't mean you won't be treated like trash the way they carelessly throw your food together. read more

Amazing breakfast food which unfortunately is super carb loaded but aside from that it's my favorite pre work stop in the mornings.

This location is terrible, just sat in drive thru for over 30 minutes and not even at a peak time... to get home and not even have dressing in the salad ordered... This isn't the first time either, love Panera but I don't know what is wrong with this location, very unhappy would give 0 stars if possible! read more

Very lack luster bagel. If your going to charge 2.59 for a bagel and cream cheese I expect it to be more flavorful that what I can find in the freezer section of the grocery stores. read more

Great food, helpful and super friendly staff, & free wi-fi!

A very disappointing meal at the Mesquite Panera. Drove way out of the way because I was having a bread bowl craving. Only to be told "we're outta bread bowls"-- by a rude cashier person who simply stared at me expressionless ! Her next comment was "ya just wanna bowl of soup then"? Um, yeah looks like that's what I'm getting. To top it off, I wasn't offered any side--thought that was customary. Apple or nice hunk of good bread, right? So I wait to see what my plain bowl of soup will come with...again, I'm at Panera BAKERY so I'm thinking I'll get a nice price of bread...but no. I got a factory made, dry roll STILL COLD from the walk in. Absolutely disappointing. We will NOT be back. read more

There's a really nice Spanish/Italian gentleman who calls himself Scar really cheered me up after a long and stressful few days. Very pleasant, food was tasty, lots of drinks to choose from, free wifi and several privacy nooks. read more

Panera in Mesquite is the best!!! The service there is absolutely top noch. The management team is beautiful they work so hard to make your dining great. read more

I have always had a positive experience here. The food is always good, the menu changes with the seasons, and they have wonderful variety! Oh, and FREE WI-FI! read more

Always delicious. They have the kiosk so you can order, swipe your debit card, and get out without dealing with anyone at all. Pretty fantastic. Amazing caramel latte read more

I have been a customer of this business since it opened many years ago. For most of that time they have allowed an Organized Political Action Committee to meet there every Saturday Morning. This business has received many, many complaints about these people. First of all, it's unheard of to allow a group to meet and openly, and loudly discuss Politics without other hearing it. Second, there is not a time they meet that they do not TRASH TALK and INSULT the opposing Party. Panera's has allowed this group to Offend and Insult customers for years and they have been aware of it for just as long. There is no wonder this business has such a low rating. Do NOT go to this Restaurant on a Saturday Morning unless you are willing to be insulted by these Morons. This invites the potential for an argument that could easily lead to violence into this business. read more

I love the food ,they make it 100% fresh it has a lovely bakery and it has no problems with me. They have amazing service and the owner of Panera bread is helpful and the food is not to expensive. If you want a sandwich, I recommend the turkey breast sandwich. read more

Flies on the pastries before being served to customers. Posted a photo with no response. read more

Panera Bread - Flies cost extra. Took this photo while standing in line to order lunch. No cookie for me, thanks. - Sandwiches Near Me - Mesquite, Texas

Best place to go when you want expensive sammiches... I would complain about that if they were not so delicious...I mean it's a sammich....that's how I'm spelling it now. .lol. ..the green tea is good as long as you don't get ice. ..the ice melts and ruins it. .they should get Styrofoam cups...also the menu is too small for me too read so I usually just ask the cashier what's good and order that. read more

Cashier was not very knowledgeable. Order was wrong. Food was just ok but the price was HIGH.....THE GUY who brought our food out was VERY nice and super friendly....overall i give this visit a two star..too expensive for the quality... read more

Just go to olive garden. It will probably cost you less and you'll actually get what you ordered in a timely manor. It wasn't what it's all cracked up to be. read more

Best place ever!!! Love the bagels the smoothies the soba bowls!!! Everyone is so friendly and now that they added a drive thru, it's so easy to stop by and get something quick! read more

I use to like Panera but today's experience changed that. When ordering the lady was impatient. Then we had to ask about our order because others who came after us got theirs and we still didn't get ours. Then when they brought it they forgot part of it and my husband had to ask for it. We only ordered coffees and bagels. Why did it take so long? Not planning on returning. read more

I usually love Panera's food, but I will NEVER go back to this location. We went through the drive through and were told to wait to place our order. After 5 minutes of silence we asked if they were ready, and they were incredibly rude. After waiting for 5 more minutes, we finally ordered, but they got it wrong 3 times, so they had to keep canceling and redoing it. We were not only over charged (somehow paid $33 for 2 meals), but they made us wait for 20 minutes at the window. When they finally gave us our food, they forgot one drink, one soup, and gave us no baguettes. We thought they fixed this, but when we got home, we still had no baguettes, and my Turkey & Avocado BLT had no avocado and was on stale bread. Easily the worst restaurant experience I've had. read more

My inital interest in Panera Bread in all honesty was the Free Wi-fi. However, after working on your laptop in Panera for a few hours, one tends to get hungry :). So, I tried some items on their menu, and I have been hooked on Panera ever since ( great marketing idea Panera ! Give'em Free Wi-fi, and they will never leave! LOL!). Anyway, I LOVE LOVE LOVE..did I mention LOVE, their Lemonade and Green Tea. I always throw extra lemons in there to give it that extra "tang". If you haven't tried it out, you have no idea what you are missing. I actually mix my drink up as half lemonade and half green tea topped with fresh lemons, and it is good! The best part is that if you are having a long extended work day, you get free re-fills on coffee and drinks, which is a great thing. The Sandwhiches, soups and pastries are great as well. The Cheese Broccoli Soup is one of my favorites, and the fudge cookie. Yum! read more

Food yuck, not like other Panera Bread?! Service even worse! When I called manager to voice my concern all she said was "well sorry, anything else?" read more

Yes,I loved Paneras also until I found a roach in my spicy thai chicken salad. Manager did refund my money, however, he blamed the roach on his produce distributor. read more

The food here is not bad and the pastries and breads are outstanding. I rate it well above Jason's Deli, but below Cafe Express overall. The biggest complaint I have with all Paneras is that they do a miserable job of keepng the tables clean and I usually have to corral an employee to clean one off. I even wrote the home office about this and got a $10 gift card. read more

This was the most horrible service I have EVER had at a Panera Bread. I am a long time customer of another location. Due to a job relocation, this is the only one near me. I walked in and asked where I could pay for and pick up my order. They told me to go to the food window. In the other location I usually go to, every thing is clearly marked and there is no confusion. The whole staff, including managers, trainers ect looked at my like I was completely stupid.No one was friendly at all, no one said hello or offered to help me. I was obviously annoyed at this point and told someone that I'm upset that everyone was being so rude to me. 2 managers, and numerous staff members just stood there staring at me with no apologies. I called my order in at 11am, was told it could be ready in 5 mins. I said that is ok, I'll be there in 15.. I got there at 11:15, stood there until 11:20 until I got fed up, and my order still wasn't ready until 11:25.. It was a simple salad. This location needs to get it together. I will NEVER go back there and I will share this as well.. I was in the food service industry for 10 years.. Not cool! read more

I tried placing an order the website did not let me and I called 6 times and they wouldn't answer and when they finally did the lady told me that they would be closing at 8 pm even though their hours are until 10 pm I really wanted a soup since I got my wisdom tooth taken out. read more

I LOVE Panera Bread! I had to pick up an order at Town East Mall this morning, noticed there was a Panera Bread on the access road across LBJ, so perfect! It was about 9:10 am. No parking in front, parked in back, walked through drizzle. Many, many kiosks for impersonal ordering. Great if there is a rush. I prefer face to face. Old school. Guess I'd best get over it! Anyway, I walked to the register, staff working on to go orders (all the locations do this) so there was a lot of jumble near register. Finally, a staff member (young woman) was forced to look up from filling a large sack. I asked politely if they took orders at the counter. She said yes and turned her back to work on the sacks. Not a be with you soon or anything. I stood there for probably 2 minutes, no one looked my way. I could've ordered electronically, but after that didn't want to....just no good vibes. Just understand that this is probably not a place for relaxing w a cup of coffee and a toasted bagel. It has a very busy drive through and obviously lots of catering. Still will go to Panera, just not that one. I was forced to go to Denny's..no bagels. :( read more

My family and I usually enjoy Panera but we had a lunch time experience today at the Panera in Mesquite that made us vow to never eat there again. 1. First of all, the person taking our order got our order wrong and when the food came out he said that he gave us what he just assumed we wanted. Please do not assume, if you have questions about what I ordered please ask so that it is right. 2. Lunch for two adults and 2 kids should not be $37.50! We didn't get dessert, just normal lunch but due to the fact that the cashier messed up our order and the kids meals, although fairly pricey, do not come with a drink, that is how much we paid for a terrible lunch time experience at this location. 3. Where is the dressing?! My salad had very little dressing so I was pretty much eating dry lettuce. You may say, "you could have just asked for more", but if that is your approach please continue reading. 4. I asked for chips instead of bread and my plate came out with bread instead of chips. Of course, I asked for chips instead and received them so no big deal right? Please keep reading. 5. My sandwich was made incorrectly. It did not have any peppers on it which it is supposed to come with standard. To add to it, when I went to the window and asked if I could please get the peppers that were supposed to be on my sandwich the lady working in the kitchen acted "put out" that she had to get me the peppers that should have been on my sandwich to begin with. My point, I should not have to ask for dressing, chips, peppers, etc. twice in order to receive them. Mistakes happen but there was a break down at every step of the process in this situation. 6. There was a hair in my salad and the people preparing the food did not have on hair nets. 7. One employee that was supposed to be carrying food to people's table kept ducking around a corner in the store and texting on his phone every few minutes. 8. I saw the same employee that was texting pick his nose on several occasions and then use the same fingers he was picking his nose with to carry people's food to their table. Ok, so #8 should really be #1 if I was ranking in order of severity but unfortunately I listed them in chronological order. Anyways, I am not someone who usually writes reviews. In fact, I have never in my life written a review, good or bad. In this case however, there were so many unpleasant experiences that I thought everyone would like to know before they invest a ridiculous amount of money on a dining experience that could end up like ours. I hope this review was helpful. Gavin read more

Excellent food, service, and atmosphere. We eat here once a week and for over a year they have had the same employees and wonderful service, and very healthy food choices. The Fuji Apple Chicken Salad is wonderful. read more

I love Panera Bread! But this is the last time EVER at this restaurant. I've eaten here nearly weekly for 5 years... And most every Sunday for lunch. Today the app didn't work. In recent visits, the service was slow, the restaurant unclean, the coffee and supplies were unreplenished or refreshed (coffee out or old, no sugar, etc.). But today, there were 6 vacant tables available. ALL WERE UNCLEAN!!! I watched as I and other customers had to clean their own tables in order to eat. Unacceptable. We will not come back and will let others know so that management will respond. read more

Great food, but VERY unsanitary place to eat. I took pictures of the bread rack last week. An employee keeps her purse on the bread cooling rack with the bread. Purses are very very dirty, we put them in shopping carts, on floors, and in filthy bathrooms. Gross, gross, gross. Would like to post the pictures so management could do something. read more

Great place for a great meal. This Panera Bread is a staple for weekend lunch with my mom. All the people that work there are so polite and very accommodating. I have never been disappointed with the food they prepare, it is always fresh and delicious. read more

Beware. Cashier's will nickel and dime you for every item you order. They will up-sale for every little item they can. The management is rude and obnoxious if you have any issue. This is the nearest Panera Bread to my home so I don't have a lot of choices if I want to sit and enjoy a coffee and pastry. But I come here occasionally hoping the service changes - hasn't in the 5-6 years I have been coming here. If you there out of something they aren't gracious to offer something in place or rain check even a free pastry for them not having all the ingredients available but there quick to add up each and every item even though there missing ingredients. My advice order small drinks and take advantage of the refills drinks are priced outrageously. Also, there internet is spotty slow at best. Sorry to be a Debbie-downer but they really need to improve over all restaurant patrons deserve some respect. read more

Dirty and not maintained, 'nuff said. Doesn't come close to what their standard is or at least used to be.

Called in order for 6 sandwich lunches to take sailing on Saturday, prepaid everything. Got there and took 10 minutes to find my order the wait staff were clueless. Sandwiches were made on plain wheat bread I could get at Walmart and very basic taste along with hardly any condiments, will never go back. read more

Went to this location on Sat. 7/28/18 for a small lunch meeting, it was a DISASTER! I go to the counter to order drinks for the group and to get a gift card for the couple that I was meeting with as a Thank you. The cashier took about 6-8 minutes to get the customers order in front of me. I thought that was slow but okay maybe she's new. Finally, my turn, the cashier rang up my order and I paid with my debit card which was approved and she hands me the cups for drinks. After the transaction she then tells me that the gift card did not go through to be activated. What?? She asked a fellow that just came in for his shift and he also didn't know how to help. I asked for a manager, who put her hand up at me and said hold on! I need to call on Jesus to deal with the fellow that just came in for his shift. Then she proceeds to tell me that my transaction didn't go through, so frustrating, when on my side it says approved. By this time I'm at the counter about 7 or 8 minutes longer while my meeting should be underway. I will deal with my bank on it today but this location is poorly managed, the cashier and the manager were unapologetic, customer service skills are NON existent. I will not return to this location. read more

I love love love Panera. I love the avocado bacon sandwich. It's the best. And their baked goods are amazing. I love how you can get any item from their bakery for $0.99 when you purchase a combo. It's such a great deal and amazing food. Will recommend for sure! read more