Takes so long while waiting in line for "rapid pickup" and we have been here at a minimum of 30 minutes. Can't believe it. Still here lol

Staff are friendly, standard assortment of breakfast pastry and lunch items for a chain cafe/bakery. No real ambience (think Hampton inn lobby seating) so I presume reason to spend time seating is for work meetings/studying. Unfortunately internet runs as slow as (or slower) 1997 dial-up, so don't expect to get anything done if you need a wifi network. :/ read more

Very nice and friendly staff. Jennifer is very personable and treats customer like she's known them forever. This is my favorite Panera to stop by! read more

The food is good but they were out of kale so I had to change my salad. No biggie. Our food took Avery long time to come out and then it was not right. We had to leave before we could eat the fixed order. Service sucked. We will NEVER be back. read more

Must have extremely poor management because all or most of the other Panera Breads I have ever been to were so much nicer, from the staff to the food's quality. Must be some really bad management going on with this "local". I'd never go back there. It's even very unkempt. Old food could be seen on nearly every table, chairs, etc... Even the glass doors looked like they were covered in residual films of grease. Wow. Now that's pure laziness, and the management has failed in this area. read more

Horrible service. They got my daughter and my order wrong multiple times the same trip and then argues with me about it. Manager is very unprofessional. Place was not clean at all. read more

ZERO STARS‼Horrible customer service, Rudeness from cashiers and manager Greg. Ceiling was leaking and water dropped in my order and Greg refused to discount or even take accountability. Cashier admitted she didn't know what she was doing to a customer but had enough energy to display an ugly attitude when powder sugar was requested. They offered no apologies for long wait time, inconvenience, or nasty attitude. DO NOT VISIT this location. read more

i ordered a chicken ceaser salad , there wasn't 1 piece of chicken in it , & i got charged extra for something i didn't receive & my broccoli mac & cheese was very cold . read more

I love Panera and strongly recommend the Panera on Germantown Pkwy! I've got to say, though, I've given this location a shot several times since moving to Midtown and have never had good service! I'm always rushed, cashiers usually forget to ask for my Panera # and ask if I want a baguette or chips or here or To-go; and most of the time my food is served either room temperature or cold and not cooked all the way through. If you're wanting Panera, I say make the drive all the way out to Germantown Pkwy! My food is always delicious and the service is always amazing! Super sweet, friendly people, great management (never asked for them but have been greeted and spoiled by them just because they were a little busy before!), and consistent service :) read more

I went to Panera bread yesterday evening and I got the potato soup. I was so excited to eat my soup because I do love Panera. But, I was astonished when I dipped my spoon in the soup and found a ROACH! This was despicable and the servers did not even give me my food for free, nor did they apologize. This will be my last time at Panera bread. rip. read more

I am writing about the staff at the Poplar/I 240 store. This is the most caring staff of any of the Memphis stores. I saw an act of absolute kindness and generosity this morning. One of the female workers was on her break. She noticed a lady getting a cup of water and nothing else. After questioning the lady she discovered she had not eaten recently and suspected the lady was homeless. The lady was neat in appearance and bundled up against the cold. The Panera employee finished her break and bought out of her own pocket the lady's breakfast. No one saw this but me. What an act of kindness and generosity. I will return to this Panera because of this employee. Wow......please visit this location for kind,caring staff. They have always been quick to smile and serve their customers. read more

Get a second job to pay for your meal. This place is expensive for "fast food." I know that Panera isn't your typical fast food, I have no complaints on service or food taste. But seriously, a half sandwich, half salad and drink should not cost $13. read more

If I could give less than one star I would. Bad service, bad food, and definitely not at all what I expected from a Panera. For almost $20 id expect to at least have my to-go sandwich wrapped in more than a paper towel. Gross. Will not return. Sandwiches were falling apart and salad just looked pitiful. read more

Nasty food in a nasty old broke down Pizza Hut from back in the 70's. I've only enjoyed one part when I have had to meet friends at this location. That'd be the cashier/baker/coffee brewer/any and everything else she does there. SHE KNOWS WHAT SHE'S DOING, and I was taken back when I learned she was not one of the shift managers. Instead, the shift manager (on several occasions) spent her time laughing so loud me and my co-workers decided to ask the PERFECT associate for several take out boxes. I'm sorry, but I refuse to listen to some middle aged manager whooping it up with teenage kids. (And the "content" of their conversations made me want to phone corporate on her.). But, the sweet middle aged all-knowing associate calmed me down, and explained it wouldn't do a thing to change the situation, anyway. I BELIEVED HER, whole-heartedly. This associate's name is Jamie, and I'd like to give her a shout-out. I certainly hope she's up front the next time I am told to meet my co-workers at this mess of a place, because if she's not then I won't give them any of my future business. read more

Picked up 12 bagels and 2 TUBS of cream cheese. Got to work and the two "tubs" were single serving cream cheese! Also, the bagels were barely sliced. The slicer only cut a sliver off the bottom. Totally not cut in half! Very disappointed :-/ read more

Why does the panera app have soup available at 10am for pickup but when I show up at 1015 to pick it up I'm told i have to wait til 11 for soup? Also, I was told side baguette wasn't available. At 1030 in the morning you didn't have bread. read more

We have been going to Panera for several years now. It's a great place for a chain. The food is always very fresh. However, we always wanted the option of a drive-thru, or at least a Panera close to our home in Midtown. Lo and behold, both wishes were granted and I am not disappointed. The drive-thru is quick; the employees are friendly! No more excuses for greasy fast food... unless of course it's to visit the NEW FIVE GUYS right down the street, can I get an amen?! read more

Panera Bread - Terrible picture, too excited too care! - Sandwiches Near Me - Memphis, Tennessee

Awe, would somebody just hit me in the head with a big giant hammer, already? I don't have the 1st clue why I kid myself into thinking that "this time it'll be better"... I adore Panera as a rule. The Ridgeway location as well as the one out by Wolfchase is EXCELLENT too while this midtown Union Avenue location continually goes downhill. Why? The last time I went in around 3 or 3:30 it was empty. I asked "where everyone WAS?" I was told (by some female manager) that due to poor SALES the GM ordered labor cuts across the board. Now, if I'm wrong just say so, but she was just one of at least THREE managers who were there at the time. (They scoffed when it came time for me to place my order, the coffee was so old a truck driver wouldn't drink it, the tables were covered with grease and salad dressing, and there wasn't anyone on the food making line to MAKE MY ORDER!!) The lady's words were confusing because there were piles of dirty dishes so they must be making some food, plus there were at least 15 parties sitting at various tables. What's the CEO's name of this Panera? I'd LOVE to know!! I even took several pictures because I'm so frustrated with this Panera location. Maybe the good ol HEALTH DEPARTMENT needs to pay them a surprise visit! Until this so-called GENERAL MANAGER stops hoarding all the stores funds for his or he BONUSES, & begins learning what PROFESSIONALISM actually means, I'm planning on being a ghost. read more

Didn't really enjoy this location. Items were wrong, food was like warm, staff wasn't too friendly. I still like Panera Bread just not this location. read more

Panera is a great place to go if you're not quite sure what you're in the mood for because of their selection of foods. They've got sandwiches, soup, salads, a bakery, smoothies, ets.... Their chicken cobb salad is a winner! read more

Didn't go in, but the drive-thru was super speedy! Got a half panini, soup and caramel freeze and everything tasted like, well, Panera food. The employee who took care of me was very friendly as well. read more

great addition to the midtown spread of meals. not too different than all the other paneras. they did add a turkey bacon avacado that was really delicious - very well seasoned, moist turkey, very solid sandwich! drive through is nice as well! read more

The food was good. I had a half Fuji Apple Chicken Salad, half Sierra Turkey sandwich and a Lemonade. The size of the sandwich was ridiculous. I could have made a bigger sandwich at home with regular bread. The total amount paid for a sprinkle of salad and piece of a sandwich with a drink was a little over $13.00. No. Never again. read more

Excellent service. Soups and sandwiches are great! You guys should put lemonade in the drinks section! I will be back

Panera Rewards = how they make up for all the cookies they don't give you in the drive thru. I wait just long enough to forget how bad it is, and then I go back to get burned again. It's gotten to the point where I can't even call to complain anymore because it's my fault that I keep going back. Forgotten cookies, chai lattes that are just milk, plastic mac & cheese, it's always something. Only go to this location if you have time to eat inside so you can correct them if you need to. *Worst Panera Location Award* Also, if you're consistently running out of bananas, order more... read more

Slowest service I have ever experienced at a Panera. I have never been to this location with more than 4 cars in the drive thru, yet it always takes 20+ minutes to get the order. read more

Good sandwiches drive thru experience was so so asked for Coke got Pepsi no big E. After opening bag received someone else's random sandwich along with ours very tasty thanks. Chowder soup was good though on the watery side. All in all good first trip. read more

Count your bagels before you leave! Had to go to Memphis today from Hernando, MS. Ordered baker's dozen (13) of bagels.... when I got home, I realized I only received 11 (6 in one bag, 5 in the other). When I called (and was put on hold twice before I got the manager 10 minutes later, he said I had to come back to the store (45 minutes each way) for a refund. I won't be going back.... read more

Just got home from a 9hr road trip and decided to stop by and get a salad with a cookie for dinner. Get home unpacked the car and get ready to eat (finally) and the cookie is missing. No big deal, I'll just call and ask them to refund the amount. I called twice and the first time it rang for about 2m.. called back again and someone picked up the phone and hung it up. Pretty irritating and disappointing. The level of service at this location continues to disappoint. read more

Food is almost always good and prepared well, which is what makes me go back. I certainly don't go back for the often indifferent service staff provides. Other than a sweet and hard working older woman who is often playing the role of hostess and keeping the place clean, the majority of young staff act as if you're an inconvenience when ordering. The drive through woman just gave me my cash back in a wad. So, eat there, enjoy the many great options that panera has nationally placed on menus but don't expect overly helpful or nice people helping you. read more

Love the drive-through! Panera serves up your food fast and fresh!

This location is the BEST! The food is always fresh and delicious. The manager is extremely nice. The employees are courteous and very knowledgeable of the menu. I've never had a problem. Other business should model their customer service criteria after this location of Panera Bread. It makes me want to keep coming back and bring my friends & family. read more

1st time here for breakfast. Spinach and bacon soufflé not great. Iced coffee was horrible. I have been here for lunch before and the salads and panino are great. read more

Went to Panera last night to grab a quick bite and ordered the chicken salad in the drive through. After a several minute wait, they told me they were out and asked me to order something else. They offered a free drink and I declined because places run out of food. It isn't the employee at the drive thru fault. It took quite a while to get the food. The manager came out with a refund, a cookie, and a cinnamon roll. They went beyond on their customer service that night and considering the day I was having a nice touch. I like the midtown location. It is a nice spot to get some lighter fare in the midtown area. After last night I am a regular customer for sure. Just wanted to give a shout out before I forgot about it. read more

This must be some sort of cosmic punishment for getting drive-thru fast food -- I'm usually not the fast food type. But I was too tired to cook today and on a time crunch with work. I ordered a Steak & Blue Cheese Salad. I asked for gluten-free. They said no problem. I asked which soups don't have wheat -- they said the Broccoli-Cheddar was a good bet. Instead of the normal side of bread, I chose apples instead. Drove around, and the cashier notices they gave me bread instead of apples. She switches the sides for me. She also re-reads the nutrition info for Broccoli-Cheddar soup and it does indeed have wheat ingredients -- so I choose the gluten-free Autumn Squash soup instead. Once I'm home & famished & breaking into the box, I notice the 'steak' in my Steak Salad is a raw, red, bloody mess -- not the cooked beef strips you see in the menu. They also were nice enough to put breaded onion ring crispies all over the 'gluten-free' salad.. Anyway, I know I can't depend on this restaurant to get my order correct so I'm not sure if I'll be returning to this location. The Poplar/240 location is much, much better. read more

Panera Bread - Bloody mess - Sandwiches Near Me - Memphis, Tennessee

This location is horrible! Worst customer service ever and they make mistakes with my order in the drive thru just about every time. The last time I went there, no one said anything or greeted me when I pulled up to the drive thru. I waited for a while and I finally asked if they're taking orders. The girl who sounded like she had an attitude said that she's just waiting on me. No "Hi" or anything and just waiting on me to just start ordering? Of course, when I pulled up to pay, they missed half of my order. My lentil quinoa bowl was half empty and I was not given any plastic utensils to eat with. There is a problem every time I go to this Panera Bread location so I am looking for other quick but "healthier" fast food options in the area. read more

I have never had a problem with service at any Panera around the country but the past few times I've been to this Panera they have substituted the bread you get with soup and on your sandwich without asking. They forgot to make a drink even though I asked a few times and then when they did make t they put it in the drive thru window when I ordered inside and gave me a bagel that had a while so big in the middle it was about 1/3 the side of a normal bagel. Half the time the cashier girls stand around ignoring customers or acting annoyed that you asked for something. read more

I went here today for a bagel pack, coffee, and orange juice. I was told that the coffee was a catering menu item but they would be happy to accommodate me. This was not true. It took them 40 minutes for my order and when i finally asked about it 35 minutes after I had ordered, they hadn't even filled my coffee carton or sliced by bagels. I asked for a manager who was unapologetic and tried to tell me they hadn't charged me for an item (that they had) as compensation for my horrible service. Won't be going back. read more

the drive-thru is a nice option. too bad it is ridiculously slow. i enjoy the variety of food, but often disappointed when the restaurant runs out of spinach and artichoke souflees. read more

Oh, I could hardly believe I was actually in an actual Panera at this Union Ave. location. My cashier was extremely helpful due to a few differences in menu items, and she was smiling and upbeat!! Imagine that! Wow! But--After placing my order it was all downhill from there. Nothing stocked at the drink stations, dirty tables, soup, crumbs and dirty dishes littered the entire restaurant. I'd ordered my food to be eaten there inside, and I really just wanted to find one clean spot to sit. So, I turned to someone who claimed to be "management"... THIS ghetto fab oldie did absolutely NOTHING!! Wait... I take that back, she turned to the woman who'd previously rang my order and snapped at her; like the GROWN WOMAN was this managers personal slave. So, I guess if you ever visit Memphis's Union Ave. Panera you should simply ask the petite blonde ringing you up to literally "walk you through the Panera like she really has the time to do that for everyone". I give the food I received a TWO STAR rating. It wasn't made correctly, but I was a bit hesitant to complain, as I worried they'd call upon that cashier to re-make what a food preparer should be responsible for. So, why don't they have any staff members that seem to possess a properly working BRAIN?? It was like a Gangster Disciple gathering in that ratchet Panera! (except for the attractive helpful cashier I mean). Regardless, I won't be re-visiting this eatery, and THAT says volumes right there! read more