Panera and their employees are always pleasant. I have never had a bad experience. My only complaint is the new chicken salad recipe. It is too creamy and does not have the same flavor. I do not feel like this new recipe was a good idea. Please consider bringing back the old recipe. read more

I ordered 15 croissant sandwiches and was told to pull up and wait on my order. I sat for 30 mins then decided to go in to use the restroom. As I was walking in I was told they didn't have any croissants left and was asked if I wanted to sub the bread. I asked were they not aware of the croissants shortage when I first ordered and was told they didn't realize until they just started making my order... 30mins later.. then had the audacity to get an attitude with me. SMH read more

They have one kiosk to self order. Workers could have stepped up but watched people wait. The Kiosk is not easy to navigate. Every screen has a pop up. Takes forever. What happened to customer service and paying an employee to take care of the customer? So sad where we are headed. Self checkout is a disaster. read more

People expect the world from fast food but it's literally just Panera. I liked the food but they always forget something in my order other than that I enjoy it read more

This location needs to do better quality control. This is disrespectful to give a customer a Caesar Salad with the romaine lettuce looking like this wilted beaten up mostly core mess. The lettuce was browning all over, half my salad gone and wasted. Clean y'all's act up. read more

Panera Bread - Sandwiches Near Me - Memphis, Tennessee

The prices at this sandwich shop are excessive, and the food quality is only average. The service was lacking; you have to walk up to serve yourself, and even cleaning the tables is self-service. read more

Upon my arrival there was no one at the counter to take my order so I attempted to use the tablet set up for self ordering. That did not work. Eventually an employee appeared and took my order. My bagel got stuck in the toaster and was only partially toasted. The floors are sticky and there is food and trash all around including in the space between the table and built in seat. No hooks for hanging a purse in the restroom and both TP holders are hanging from the wall by a thread. There is a lot of room for improvement in this location and frankly I'm surprised Panera allows this to be the case. read more

This location was my go-to lunch stop a couple years ago. It had gotten bad a couple years ago but my most recent experiences have been very good! Food and service was great. Keep it up! read more

Couldn't hardly bite through my bread. . Service good. Nice atmosphere, but bread always too hard for me.

Well .... I had never eaten at Panera Bread and after this experience. I can say without a doubt! I never will again. I got the Smoky Buffalo Chicken Melt Baguette. This was the most pathetic sandwich. I have ever received. If you like a bread sandwich then this is your place. I would be ashamed to call what they gave me a sandwich. Take a look at my photos. I had to pull what little chicken that was on it back half way to make a half of a sandwich. It was still pretty bad. I understand this is supposed to be a healthier choice but come on! I feel like I was ripped off. Stay Away! read more

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Food was tasty. Also, Jada gave me an excellent drive thru experience. She was super friendly and made sure I had everything I needed before pulling off with my meal. read more

Took my phone and had it in the back and wouldn't give it back. Food was really good though.

I must say that it had been a while since I visited Panera because my first experience wasn't as good. But, this time around they redeemed themselves. From the customer service to the fast service on to the taste of the food I enjoyed everything! I had the Pick 2 option. I had potato soup and a deli sandwich. They were both made well. The consistency of the soup was smooth and rich in flavor. The sandwich had a balanced amount of toppings and meat. Of course, they have a drive-thru and pickup options. Be sure to check them out! read more

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I ordered the Green Goddess Caprese melt. It would have been better if the arugula would have been fresh. About half of it on the sandwich was yellowed. So disappointed in them. This isn't the first time I have had subpar food from this location. I definitely won't be back and I can not recommend them to anyone. read more

I must say I love Panera Bread! We went to this location just a bit before closing. Now I've gone to places before closing and regretted ever eating food. BUT NOT THIS LOCATION OF P.B.! Not only was the food and drinks as delicious as normal but the staff was as accommodating as they would be as if they had just started their shift! read more

Decided to order because of "free delivery" coupon. Except there was a $4+ extra fee instead. Try to be open if you're going say free delivery. Plus, 6 of the 8 soups weren't available as of 6pm. That's a little early to be completely out of most of your soups I think. Then the GPS of the driver took her all over Collierville (but that's not Panera's fault). What we got was good food and still fairly warm. I just wish we could have ordered what we originally wanted and really got free delivery. read more

This salad was certainly not made when ordered. The lettuce was limp and the croutons soggy, fully saturated with the dressing. It tastes like it was removed from the refrigerator after a weekend stay. Not an experience I'm in a rush to repeat. read more

I ordered the new grilled southwest salad to be delivered via Uber Eats. Got food quickly but when I opened salad there was no grilled chicken. It was mostly lettuce and cherry tomatoes. Found one sliver of an avocado and maybe a teaspoon of corn. Hardly no tortilla strips to be found. So do not know if things are pre portion or not. Pathetic salad. Manager only refunded the chicken cost. The other part of order for others to eat was Ok read more

I must say that I love Panera Bread restaurants. Especially the one in my town (Wichita Falls, TX). So here we go... I arrived at this place in Memphis around 8:15 pm with my elderly mom, wife, and my four minor kids. We used the interactive kiosk option, and to our surprise, after 20 minutes, the food was ready (I thought it was too long when nobody was in line and all four customers there were already with their orders). We didn't ask for anything besides soup, salad, and cheese and bread sandwiches (4). But that's ok. Then it was time to get the food, and I realized that my wife was having difficulties understanding why they were giving us the order to go if we had ordered to dine in... I left the kids with my mom and went over the counter to find out that they refused to give us plates to dine in, saying that they closed at 9 pm and it was already 8:30 pm. They told us that all our bowls of soups were inside and all the ordered food was inside the paper bag they gave us. We didn't like that, but we took it. They said:" You guys can eat here if you want." So we started serving the food to our family when we realized we didn't have anything on where we could put the baguettes. Then at this moment, I was already at my limit. Without raising my voice, I went to the counter and spoke to the girl who had denied service to us in front of her manager, who was on the phone. I asked for at least four plates so we could serve the food. She (the girl with green hair who denied giving us the plates before) went over and grabbed the plates and through them over my hands (I was quick enough to catch them before falling on the floor. And after we started unpacking the food, we realized that one of the soups was missing. We had to go back and ask the manager to bring the missing item. To make a long story short, it was a nightmare. And I question myself... Why didn't they provide me with a receipt for my order? Why didn't they put a sign on the kiosk or the wall somewhere saying that the orders after 8:30 had to be to go? In a tourist place like Memphis, how can you conceive the idea of treating a customer like that? What can I say about the ambiance? It was ok. At least it was clean on the side I was seated. read more

Great food. Fast service dine in or drive thru, many lite and healthy options. Great atmosphere Just across from WMC TV station. read more

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Most definitely won't be eating here ever again the general manger Greg was very rude I got the Smokey chipotle sandwich and the was barely any meat on the sandwich and no sauce read more

Be prepared to experience quite possibly the slowest and most incompetent Panera in the country, which was the case pre-COVID as well. It doesn't matter if you hit the drive-thru, inside, curbside, or whatever, it's always terrible. Also, whatever recipe they're using at this location for the coffee is straight up urine ... please visit other locations and correct this. read more

1 star IS TOO MUCH FOR YOU. Horrible service and staff, most incompetent staff I have dealt with in all of Memphis so far. Was reluctant to tell me that she was even ready to take my order, she just stood there like a statue staring into space, had an attitude. Took my order wrong, made me repeat myself multiple times and waited a while in a, not so busy, dining area, yet took forever. The 2 incompetent females at the front cashiers were way too busy talking smack, and gossiping, about someone apparently, to comprehend common English or understand customers. Never going back there. The portions were extremely small for some reason and I ended up paying to fix my order extra$3 for chicken and got crumbs of chicken in my salad. Pathetically run business. read more

Panera！My favorite place！！！！！We got turkey soup and salads and pizzas！！It's ok..！！It's good read more

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If you can avoid going to this Panera, please do!!! I had a really bad experience today when picking up an order I had placed online. First, I got there 15mins after The pick up time they said because I know it usually takes longer than that, well this wasn't the exception. I waited for 20 more mins aprox. Then, since my order wasn't in the pick up shelves, I kindly asked about it and the person, who also happened to be the manager, was extremely rude. I pointed it out, and she immediately switched to 100% condescending and started talking to me in a mocking tone. At this point I just wanted a refund, which is when I found out she was the manager. I didn't trust this woman to make my food but I Just wanted to get out of there asap, so I did. NEVER coming back. Also, Panera executives/owners, please don't hire rude people as managers. Ps. The bread was moldy!!! read more

Usually love going to this place but this morning my iced cold coffee had a bug in it. read more

Panera Bread - Iced coffee with a side of bug - Sandwiches Near Me - Memphis, Tennessee

Like all Paneras, I like my options, always found them flavorful and with good nutrition information. I particularly like this location cause their drive through has a screen showing what you ordered. No struggling to understand voices through speakers. You will know you get what you ordered. Why don't all drive through have them? read more

I quite literally made a Yelp account just to warn people how bad this Panera Bread location is. For one, I came in on a Thursday afternoon and waited over 45 minutes for my food to be ready. I get that they may have been short staffed but that long of a wait time is ridiculous. Also, there are literal COCKROACHES running around the place. I saw two in the middle of the restaurant. We all know where there is one cockroach you can see, there are hundreds that you can't. Despite waiting so long for my food (and paying an arm and a leg for it), I got so nauseous after seeing the roaches I had to throw it all away and leave. I will be getting in touch with a manager and the health department this week because that environment is not sanitary for safe food preparation or consumption. On a positive note, there was a beaming ray of sunshine managing the front counter named Theresa. All other Panera's I've been to have multiple people up front but even at peak hours this location only staffed ONE person. Despite having to do so much, this young lady stayed super positive and was kind, attentive, and patient with each and every person in the long line of people waiting. Witnessing her being so sweet and cheerful with every customer, including myself, almost made the long wait manageable. Kudos to her! I highly recommend she quit though and go to Chick-fil-A (which is where I'll be going to lunch from now on). DO NOT GO TO THIS PANERA LOCATION!! read more

Today, I had the WORST visit to Panera on Union Ave. I usually don't have any issues with this location. I placed my order through the Panera app and selected CURBSIDE as I usually do. I placed my order at 12:58pm. I received an email at 1:02pm stating that my Panera order was ready and to click "I'm here" when I arrived. I arrive at the restaurant at 1:10 and clicked "I'm here". I waited for 10 minutes and watched as people started getting out of their cars to go inside. I still remained in my vehicle. Even though I saw an employee come out, I waited another 20 minutes. After waiting 30 minutes, I went inside and to ask someone about my curbside order. The employee walked over to Rapid Pick-Up and my bag was there. When I asked the employee why was my order there when the receipt clearly stated CURBSIDE, she just shrugged her shoulder and said, "I don't know." Since I had already waited 30+ minutes I just picked up my order and left. I will be also reaching out to the manager and share this feedback too. read more

Panera Bread - Sandwiches Near Me - Memphis, Tennessee

This location provided very good and safe service the morning of Tuesday 7-21-20 around 9am. read more

Panera Bread - Coffee - Sandwiches Near Me - Memphis, Tennessee

Great customer service at this location! I really appreciate it through the speaker she is very pleasant and once I completed the order she recommended various selections to help me complete it then I was on my way up again very pleasant I am at the timer for cashing out my order, offered a gift card that I had it was easy to redeem the gift card that I had and I gave my rewards loyalty number that I have so I was able to utilize that during this visit I am I checked out order everything was correct the food was yummy was fresh my sandwich looked amazing and they did a great job!!! The entire team and keep up the great work!! read more

There's never anybody at the front when I get in there thankfully I always do rapid pick up. Today they took a while which is fine I don't care as long as my food is hot and right. Although I ordered the chicken avocado sandwich to my demise when I get home there's no avocado in it and it was like pulling teeth trying to get someone's attention to get my cups so I can get my tea. Other locations are much better. read more

Panera Bread - Chicken " avocado" sandwich - Sandwiches Near Me - Memphis, Tennessee

First and foremost the Manager is T.E.R.R.I.B.L.E he just vapes an sits in the back of the restaurant vaping & he sounds like a high school girl,the entire restaurant can hear him whining an complaining...Thank God I went too college because he isn't proper manage material....THE FOOD is delicious I mean it would be better without the roaches back the drink station. I always let them know it's a few but they never seem too care. ...But you can't blame the team when their manager is piss poor leader. . . The Quality of the Food is overshadowed by the messiness an Midtown Deserves better ...Sign an everyday Midtown Customer read more

Third time, last time. I've been to Panera 3 times lately and every time the service has been substandard, as though I am bothering the person taking the order. Twice I have ordered a breakfast sandwich only to get home and find out that there was less than half a piece of bacon on the entire sandwich, and yet no one minded charging $5 for a sandwich that used to be almost twice the size with twice the bacon. This used to be a very good restaurant. No more. read more

My mom got a quarter of a sandwich with hardly anything inside for $10, and it came with the tiniest bag of chips. I got a flatbread pizza which was arguably the worst pizza I've ever eaten. The sauce tasted weird, and the cheese was thick and chewy. Won't be eating here again even though it used to be one of my favorites :/ read more

I really wanted Panera do I drove 20 minutes... Got a u pick 2 (Mac n cheese & Napa chicken salad sandwich) Large chicken and wild rice soup Mango Smoothie Papaya tea $28 The sandwich was crap-I know they use a scoop so all the "salad" was only in the middle and it had 1 grape and just chicken in sauce. the smootie had a sour yogurt taste and the tea was bland. I put 2 packets of Splenda In it to make it a little better. The soup and Mac n cheese were ok. Luckily the fresh baguette was really good like it normally is. I changed my number so they couldn't find my rewards and they didn't bother to sign me up for a new one or ask if I wanted to. I wonder if they still do the pastry for .99 cents extra? Overall it wasn't satisfying or worth the money. The staff were pleasant but just unwilling to walk me through anything or offer info or ask questions. read more

Wowww this location and the manager are a complete joke. I waited a whole hour (I'm not exaggerating). The manager couldn't care less, and started complaining after I asked for a discount so I ended up paying for $20 worth of food that I can't eat because I missed my lunch. Really trying to give panara a bad name! read more

I have visited this location several times with the hope that the first couple of visits were mistakes. However, it is a consistent experience that the employees do not know how their toaster works. It's remarkable that a (chain) bakery doesn't know how to toast bagels/etc. there is no need to speak about the quality of the product, because it is standard chain fare. However, the challenges consistently faced by the staff lead to a poor customer experience. read more

Check your bag when you order pick up, otherwise you will end up making a second trip. Some of Memphis' finest work here. Bless their hearts. read more

The menu is same as other Panera outlets BUT it also have a drive thru. That's a huge +++ The seating area is large in area but little compact as compared to other outlets where seating area is spread out. One might argue that it is not congested, but its cozy. They also have a free wifi and decent size parking area. They do have a very big staff at work, which makes the service so fast and efficient. The manager was so friendly, that in 45 mins, he made 2 rounds to ask almost everyone whether they are doing fine. That was impressive for a branched chain like Panera. In summary, a good place and a new spot for hang outs for people staying in downtown/midtown. We definitely needed such healthy and quality place in this area. Overall, my first experience here was impressive. read more

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