I try not to go to this location if I have an option. I tried curbside pickup once and had to call in to the store to ask for my order even though I said I arrived via the app. The next time I tried in store pick up and sat waiting for 15 minutes for the food to be ready. Today I picked up in store and they gave me the wrong item. Unfortunately, I don't think I'll be back. read more

Picking up curbside before work and they said that there is backorder on curbside, gonna be late for work. Out of a lot of stuff. How can they be sold out! read more

I have always enjoyed Panera Bread as a place to eat. Recently I enjoyed the Baja Grain Bowl. It was very tasty and I want to try the other grain bowl offerings. read more

Went for take-out. The cooks/food preparers were wearing their masks BELOW their noses. Gee whiz!

You know. For what they do... this location is one of the best. Okay okay... its hard to mess up food as simple as Paneras, but I've seen it happen many times, but never here. Their service is quick and they always have food i order on their app correct and ready to go on time. For a quick lunch, near the office... it's mot unique, but it is consistent. read more

I have had some issues with this location. I have had rapid orders that took 5-10 minutes longer than the projected timeframe. But my biggest issue was my last visit. I ordered a loaf of asagio bread as a rapid order. When my order came up it had a note to speak with a manager on it. I speak with the manager and he says that the bread I ordered was out and he can only make a swap for something else, he can't credit my account for the bread they sold out of. I literally had to call the customer service line to have a credit issued. The woman who helped me was surprised as well. The customer service rep gave me a credit of $10.00 which was more than my whole bill. I was happy with my customer service number experience, but big fail for the manager on duty that day. read more

I work in the area and order often. 99% of the time they are over 30 minutes late with my order and it arrives cold on top of being delivered past my confirmed time. I understand they are busy, 5-10 min deviation could be overlooked but that's not the case. Today, considering the past disappointments; I order extremely early, around 11. I wanted to make sure I would receive my meal by 12:30! I get confirmation that it will be delivered by 11:55. Great! Still, they are late. No courtesy call. They have my number in every order. So.. it's now 12:35 and still not here, no text saying it's on the way, and no one will answer the phone. I've been calling since noon. Unacceptable. Horrible management. They are understaffed, and the poor drivers get the grief from the unsatisfied customers. Properly staff to accommodate demand. I would leave -5*'s if I could. I'm not the only one at my company that is consistently experiencing issues with this location. I've called and complained so many times and they have given me free meals but have not addressed the root issue. I've never left a Yelp review on a company before but am so upset, I'm hoping this review will actually make a difference. Cheers. read more

The woman that was standing there while we were waiting for our food must of been a server my daughter had a cup of juice that I had ordered for her mind you she's 4 years old she went and accidently spilt it because the cup broke she proceeded to go get a mop and scowled at my daughter and then when I asked Can my daughter get another cup she said have a nice day in a very rude tone. Not impressed. Made my daughter cry... Really she's almost four and has cf... No need for that! read more

Excellent Panera location. Much fancier furnishings than most and the staff were particularly chatty and friendly. Fast service and yummy food. Win win win. read more

If you have any experience with Panera, this one is a nice example. No problems with the service or the food, and it's easy to get the nutritional information. I have had a few issues trying to get the wifi to work. One time I left something behind there, and they kept it safe until I returned an hour later. So praise for them on that rare but valued service. read more

It's Panera. They're the same everywhere. They've spent millions on figuring out what we want, so they've basically figured it out. It's pretty good, pretty cheap... You know, I wish some local would come up with something better but what can I say? I'm not going to force-feed myself crap just because I won't support some corp. What can ya do? It's good stuff... read more

I was here Sunday morning (today). Manager seemed like she was overwhelmed and in process not taking good care of the customers. I asked for 2 coffees and sandwiches. She gives me to go cups for coffee. I said I wanted mugs. She says, "well, you did not ask for them". Then throws the perfectly fine to go cups in garbage in front of me with an attitude. She half listened and gave wrong bakery item, threw that one in garbage too. It was not eve in front of the counter yet. She could have put it back. They ran out of almost all the soufflés. Overall I like Panera bread but will not return to this location. read more

This is a general review for Panera. I really think they've gone down hill over the last couple years since they've started making changes. You used to be able to make your own sandwich.....gone. They started with the broth bowls and I got one that was SO good.....gone, the only one they have now is a mexican/fiesta type. The amount of meat on the sandwiches has gotten to the point that it's hard to even see it there's so little of it. I've had their catering and the amount of meat on those is even less....one slice of meat and a slice of cheese. WHEN PEOPLE SAY THEY'RE GOING TO PANERA FOR LUNCH NOW I SAY NO THANK YOU. I USED TO LIKE IT, NOT ANYMORE. $ VALUE FOR WHAT YOU GET IS IN THE TOILET. read more

TL;DR: Average Food and atmosphere, lacking in customer service I work nearby and occasionally patronize this Panera, most often for breakfast. Today I stopped in for lunch. Food: The food is good. It is on par with Panera's usual output. There was nothing subpar or exceptional about it. I'm not going to go on at length about the taste/quality. If you've had Panera, you know what their food tastes like regardless of location. I chose the 'pick two' option and had a sierra turkey sandwich and french onion soup. Atmosphere: Again, average Panera. The dining area was picked up and clean, and even the floors were pretty clean given this is Wisconsin in the winter. Panera in general has a comfy atmosphere, and this location is no exception. Service: Here's where I deduct a star. The worker who took my order was very lacking in customer service. When I placed my order, she said to me 'French Baguette?'. Since I'm not a regular, I assumed she meant what type of bread I wanted for my sandwich (the menu states focaccia). When I said I'd like my sandwich on the focaccia, she seemed impatient and replied with 'yeah yeah, french baguette for a side?'. After providing my card for payment, there was no further interaction. no 'here's your receipt' or 'thank you'. In fact, before she even handed me my receipt she was asking the next customer if she could help them. (There was only 1 more customer in line, so not like there was a large line to attend to). What was really concerning is that her nametag said 'Associate Trainer'. Yikes! The next issue with service occurred at the pick up counter. I had been handed a buzzer that would be enacted when my order was ready. I stood waiting near the pick up line for my order. While standing there, I was audience to a very interesting conversation by the food preppers behind the counter about how dirty the towels they were using are. Yikes!!! (It's a good think I know what goes on in most kitchens, or this would have turned my stomach. Still, this conversation shouldn't happen in earshot of customers!) A paper bag was placed in the window and my buzzer went off. There was no indication of what was in the bag or whose order it was. Yes, I could have assumed it was mine, but how should I know if there isn't another person waiting for a to go order? I had to ask what the order was. Now, when I've stopped in a time or two for breakfast, the order contents are 'called out' so you know what the order is. But that didn't happen here. Overall, the food is what I expected from previous experience. The service was, however, lacking from my previous experiences. read more

Nothing negative about Panera. Great food and service. Just no free cookie....like the ones in the southwest!

I ordered food for Delivery at around 10AM so it could be delivered at 1230-1245 because I have to go to lunch by 1pm. . Not only were they 30 min late, I didn't even get a courtesy call about the tardiness. I know you may be understaffed or busy, but for being in customer service for over 20 yrs I would have called them to let them know I was running late. Or gave them a discount or something for being late. If I would have got a call it would have been better. I have to take lunch at a certain time and I had to eat quickly. I also tried calling several times and it was busy each time. I probably will not be ordering from here again. This would have been 1 star but the food was good. read more

Will never go to the junction Panera bread again. Used the delivery for the first time on Tuesday. A few of us ordered online to have food delivered to our workplace. Ordered on line and said it would be here between 40-50 mins which was perfect as it was in between clients. Well it was over an hour late. Took almost 2 hours for our food to finally be delivered. We tried calling but of course no one answered as they said if busy time they won't answer to call back, so why give us a number to call about our order if you aren't going to answer. When the food finally got there nothing was said or acknowledged about it being over an hour late. Very very disappointed with the service and not even saying sorry or acknowledging they were so late. The food of course was cold by the time we were finally able to eat it as lunch time was over already. Will not be going here again! read more

The food is pretty good but kind of high priced. I ordered a cup of soup and a drink. The cashier reminded me that I had a $1 off you pick 2 so I said okay I'll just get that instead. I asked for soup, chips and a sandwich. I was given soup, sandwich and bread. At first I was like oh okay no big deal it's just a little mistake but then I checked my receipt and realized she didn't take my $1 off which is the whole reason I got the you pick 2 in the first place. Kind of irritating. read more

Probably the worst Panera I've ever had. I came in around closing time to get some dinner and ordered chicken noodle soup and Mac and cheese. The girl there told me there was no chicken noodle soup which was fine so I got broccoli cheddar. When I received my meal the broccoli cheddar was a larger portion because I believe she felt bad. The customer service was pretty great however the food was the opposite. The broccoli cheddar was okay but what really got me upset was the Mac and cheese. It was probably microwaved because the bowl was hot yet the cheese was cold and the noodles were a chewy crunchy texture. I am very displeased with this Panera and won't be coming back. read more

Staying at a local hotel and ordered delivery from this location. My order came super quick and completely accurate. I tried the steak and cheddar panini for the first time and it was so good! Loved the pickled onions and the beef had a nice touch of black pepper to it. It's the 1st time I've ordered delivery from Panera and I was not disappointed! read more

I've often eaten with co-workers here, but recently Panera has started to pipe in music that makes conversation and work difficult. In spite of asking them twice to turn the music down, it was still too loud to comfortably hear each other. read more

Food is not bad but the portions suck! I even went up to ask to fill the bowl more and the dude said that's three scoops and we use these bowls for salads as well. Okay that is nice you used 1/3 cup scoops and made one cup in a bowl it is still not enough. Inflation is caused by these businesses I swear because I just paid $13 for an $8 dollar meal. read more

On April 28the myself and a few co-works ordered a delivery order for the first time, needlessly to say it is the last, the order came 1 hour late without a call and it was cold, I contacted the managers 4 times, each time they said they were sending a full cost of order coupon, to this day we still have not received one (today's date 5-24-17) we are never going to order from there again, we are telling everyone in our6office building not to ordereither read more

We had breakfast & coffee at this location this morning (3 little kids & 2 adults)-amazing customer service and wonderful experience! Thanks Castia (sp?) for the Easter egg cookies! read more

The cashier, who is an associate trainer, asked for my order, but then started talking to another customer about a social event, ignoring my order. If you aren't ready to take my order, fine, but don't ask me what I want and then ignore me. It is bad enough that you have this type of employee, but worse that you are using this style to train others. read more

The employee preparing food this Friday night was amazing. Helped me bring out my three plates of food to my table. I have been to Panera many times and this was the first time an employee went above and beyond. Great customer service!!!!!! I hope the employers at this Panera location appreciate having this hardworking and thoughtful employee like that!!! read more

I really enjoy all their food. I just wish they had the strawberry salad all year long not just in the summer!!!