Food was delicious at this new location. Lots of tables and always clean. The manager is very friendly, he gave us free pastries. All around great location, super fast and attentive service. read more

Either you need to get rid of the drive-through or you need to teach your staff how to drive-through works. I have done a pre-order gave my name and literally sat there while the person in front of me in the drive-through. It took 20 minutes to get them served. Then when I got to the window, he didn't know who I was. If someone's gonna have to wait for an order, they should have them pull up and let the other people get through and leave. read more

I ordered my food with my family and I asked if we could sit down and they proceeded to say yes, and two minutes after I got my food, the manager walked up to me and said you have five minutes to get out. This is not acceptable. read more

Panera Bread - This photo shows the food that I left after we were told that we had five minutes to eat and get out - Salad Near Me - Lorton, Virginia

Food is freshly made, to include the bread. Staff is fun and friendly!! Such a great restaurant! We love coming here read more

Panera Bread - Menu - Salad Near Me - Lorton, Virginia

Today was a Panera day, due to finding a gift card at the house. Started the morning with vanilla latte, agave lemonade and cinnamon roll. When your first sips are warm but end up finishing it cold, makes for a very busy day. Roll was good but nuked too long. The frosting was melted to the bottom of the container. Stopped after work for the puck 2: Mediterranean bowl with chicken (comes w/sour cream, hummus, tomatoes, olives, cucumbers, rice, ) and the autumn squash soup w/ baguette. Both were tasty and hit the spot. I really enjoy this place, sometimes a little pricey for things. Had 20% off beverages this morning and free soup. Spent $24 of my $25 GC today. Not too bad for 2 meals. read more

Panera Bread - Vanilla Cinnamon Roll - Salad Near Me - Lorton, Virginia

I stopped in here a couple of times within the last week first because it had a drive-thru and second because I have eaten at a Panera before and the food was good. This was no different on the food, but the service was amazing! Friendly and polite workers. For a minute I thought I was at Chic-fil-a!! So, I stopped here on 7-18-2025 and 7-20-2025. First visit I got a chicken Caesar salad. My second visit I got a Southwest chicken ranch salad. The salads came with French bread. Talk about fresh ingredients; these salads had it. Great size portions. Plenty of meat in both salads. I now have a new place to go for a healthy option! read more

Amna, a substitute cashier, was gracious and professional. The Lorton Panera has well trained, friendly employees who serve very fresh food and keep the restaurant clean, even when it is busy. Amna provided exceptional customer service. read more

Extremely lackluster location. I usually love Panera, but this one let me down. Extremely low quality ingredients and broken machines for ordering. Not a good experience. read more

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Clean restroom. Clean restaurant. Nice and pleasant staff. Timely service. I had a bowl of chili, chips, and a cookie. I can recommend this location, although I wish Panera would make a little effort to add flavor to their meals. Maybe add a higher quality chip with flavor, and the chili needs something. Cookie is bland. But it was a satisfying meal for about $21 for two people. read more

Food quality was poor, but the staff behavior was worse. Employees repeatedly stared at me whenever I looked up, creating an extremely uncomfortable and rude atmosphere. Completely unprofessional experience. read more

Tried the potato soup, it was mid. The french onion soup is still #1 in my heart. Overall chill panera I like to study here and employees are very friendly. read more

Panera Bread - Rustic Baked Potato Soup - Salad Near Me - Lorton, Virginia

Good blueberry lavender lemonade. Ordered Diet Coke. Employee did not inform on lack of Coca-Cola products. Instead delivered Pepsi product. Forgot spoon for mac & cheese. read more

I hardly ever leave a 5 star review but I've been here several times and this is the ONLY Panera bread that makes my cappuccino correctly each time...and the staff are ALWAYS providing excellent service and happy. I've been to A LOT of panera traveling and where I've lived over the years and this is hands down the best. I promise read more

I would say this location has pluses and minuses Pluses New store, generally clean and spacious, ample parking, drive thru, If you use mobile ordering or the kiosks it definitely is faster Minuses The drive thru sometimes takes awhile, the idea of the sips club seems to elude the workers. For the three months I tried it out, it was bumpy at best. The staff isn't particularly friendly. read more

I have never been told I had to wait because "I am doing something right now." I thought customers ALWAYS come first but apparently at this Panera this is not the case. read more

The good: the woman who took our order was lovely and the food was on par with other Paneras. The bad: Bathrooms were disgusting. Trash overflowing and you don't want me to describe the scene in the stalls. The ugly: As we ate, we watched a girl with a container of wipes go up to the trash bin area where you dump your garbage and plates. She used a wipe to clean around the trash. She used the same wipe to push the trash down into the bins since they were all full. Then she proceeded to go over to the drinks and use the SAME wipe to clean around the drinks. Why???? She had plenty more and if she didn't even that would be a problem. This is a red flag for the health department and made us all worry about our meals and entire experience. read more

Went thru the drive thru. Friendly staff. hot food. Horrible exit of drive through be careful looked like many had hit the curbs required very wide then tight turn to get out. A minor hiccup with them trying to get my sip club in system took a few tries. read more

Exemplary Customer Service by Francis I am writing to enthusiastically recommend one of your employee by the name of Francis. I have successfully led small/large businesses and trained hundreds of employees over past three decades. It is a rarity these days to experience such a consistent and demonstrated exceptional customer service skills and outstanding professionalism in all communications, especially one-on-one or small group settings. Francis iexcuberrbt attitude makes you feel at home and makes the day a bit brighter !!! Sincerely, William Douglas Regular Panera Customer/Sip Club+/US Veteran read more

Waited 35 min for food, sandwiches not grilled, service was subpar. Stopped in for a quick bite but it was anything but quick, and grilled cheese was cold read more

This location is new and shiny. It has a drive thru which is very convenient. Its close to the highway and Amazon Fresh. Plenty of parking. Quick service. This location doesn't have a fireplace but its still clean and cozy. The quality of food is great. Just feel like the portion size is a little smaller than normal. However, enough to fill your tummy without feeling stuffed. read more

This place is horrible, we asked if we could have a Asiago Cheese bagel. There was a full batch in the front next to the cashier. The cashier who was very nice tried to let us have it. But the manager ( Lizzie) came out said that all the bagels they had were for the next day. (I though their food was supposed to be fresh?) however she was super rude about it. What policy does not allow you to sell freshly made bagels . Why have them in the front where everyone can see them , if you can not sell them . This is not the only issue I had at this place . Twice we have placed order on the drive through and it always wrong . Poor management . Will not recommend and will not be coming back . read more

Panera Bread - a rack of baked goods - Salad Near Me - Lorton, Virginia

Cashiers here are very rude to their customers. That's all . They are just beyond rude. This business started out great . Don't know how this happens. One of the employees actually came out and yelled at the customers that it was nine o clock. No we are closing so please wrap up. We appreciate your business. I also watched as they refused to give an elderly woman a larger glass for water. They tried to charge her for the larger cup and when she questioned why her bill was so high got snippity with the elderly women. No have a good day or how may I help you any longer at this Panera location. read more

I know the store has a lot of bad reviews but I do want to say a new team just took it over! And would love for you to stop by and see the difference with the speed of service and the friendliness with the associates!!!! read more

They keep running out of bread bowls. My kid like to get the chicken noodle bread bowl like 2 times a week. When "Bread" is in your name, you should never run out of "bread". It's been about 10 times. I'm going to keep updating this review each time they are out. read more

The managers here are some of the nicest people one could encounter in the fast food industry. I'm a constant customer and return most days to get coffee because I joined the Sip Club and everytime I come in, the managers are always welcoming. The food is typical Panera food but the service and kindness make it a step above. read more

The cashier was friendly. The person that put my salad together threw my bread in the bag as if it were trash. I was so disgusted by that I trashed the bread. What I paid for that salad and scones is ridiculous, $23. And the place wasn't clean. I love Panera Bread and live very close to this place. It's worth he drive to Woodbridge for better service. read more

We're fairly new to the area and have been going to Panera for years but this location is a let down. Once I went there ordered a cup of Joe to go, they forgot the order I said it's fine and I had to get back they assured me it would only take 2 minutes ... I waited over 38 minutes. During that time I tried to explain I had guests and had to return home and rather just cancel and they said I wasn't able since it was on its way out. Another time I went to grab coffee and I ordered a light roast and was handed a room temperature dry dark and stale coffee. They seem pretty busy and not run properly. Also their customer service needs improving. read more

Worst Paneras ever you will wait FOREVER in the drive thru to make an order and to get your food it takes 30 minutes in the hot sun.

I don't like giving bad reviews but was disappointed with my experience. Stopped in around 4:30 on July 4th and got a pastry round and a couple scones. The scones were good but the pastry was not as fresh as I expected. I called to talk to someone at the store and expressed my dissatisfaction. I was told they didn't understand how that could happen because they were made yesterday. I didn't expect the condescending attitude and didn't appreciate it at all. read more

Waited in the drive thru for 30 minutes then at the window for 4 and still no one came to the window. Will never go tot this location again! Now ai am late and hungry! There were only 5-5 cats ahead of me read more

Horrible place small area my friend ordered a pizza and it came with I teaspoon of Sauce then they sent it back and she got 1 cup of sauce don't go here service is terrible read more