I can't remember his name, but the man working tonight with tattoos and a mustache was SO nice. I called thinking my order was messed up, he said he would fix it and bring it out to me, I called back again realizing my order wasn't messed up (just missing the baguette) and he still ran it out to me. 10/10 customer service and the food is great as always! He was so sweet. read more

If you enjoy high prices, small portions and half a sandwich worth of ingredients stretched into two, this is the place for you. Always a disappointment and I dont know why we subject ourselves to this every few weeks. From the grill (steamed?) cheese sandwich (pictured) that isnt grilled at all, to the $9 scoop of macaroni and cheese in the giant bowl that they pawn off as a 'large' to the steak sandwich with barely enough steak to fill half a sandwich, this place is sure to leave you wanting more. The folks making the food clearly do not care, and have been given clear instructions to save costs at every opportunity. Sad :( read more

Panera Bread - "Grilled" (steamed) cheese sandwich - Sandwiches Near Me - Lacey, Washington

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Ordered a whole grilled cheese sandwich through their app, a pretty decent sized sheet of paper was in the middle of the sandwich. Ordered a bear claw, and was given a cookie instead without any explanation. read more

Panera Bread - My grilled cheese sandwich - Sandwiches Near Me - Lacey, Washington

The smoothie machine was down and the lady said they ran out of all lemonade products. I asked what else they had to drink and listed off sodas and coffee products. I read their signage closer and ordered an orange juice which they did have. They were also out of the cheese in my breakfast wrap so they subsituted a cheaper kind, no discount offered. The lady in front of me who had already ordered a smoothie to go kept asking for a refund, but had to wait 15 minutes for the manager to get off the phone. That was the only person capable of offering a refund. read more

Staff at this location were very nice. Social distancing is put into place here. Food was delicious!

I'm pretty sure they don't season their food here. I got one of their breakfast wraps and that thing tasted nasty it tasted like it just only had salt in it. And it was supposed to be chipotle read more

Good food and good value. This is a favorite take out place for me. I enjoy the sandwiches, soup, bread offerings, snd assortment of drinks.

This is probably the worse Panera I've ever been too and I've been to a lot. Today's experience....I watched a elderly lady waiting by the registers for about 8 mins while 3 employees were on the the other side in front of her chatting. She finally spoke up and asked "do any of these registers work". Then it took about 15 mins just for myself to get a sliced bagel. Once again while I waited I watched employees chatting and playing around. Keep in mind there was maybe 8-10 people there. Management isn't great since they are doing the same thing the employees are. Disappointing read more

I enjoy the menu at Panera and find it to be quick and more healthier than most. I always hope to get good food - pleasant service in a clean establishment. A couple of issues during this visit to Panera. First I tried to order online with rapid order which this particular location offers - when I tried to complete my order I received 7 message saying not available at this time. This time lasted over an hour. My friend Jen decided to call in the order letting them know we needed it ready at a certain time (working lunch). Went in anticipating Picking up food - didn't happen had to replace order which didn't arrive as ordered No apology was given Not even from the manage that we advised of the situation Maybe next time read more

We used to love this Panera location. The last 2 times have been unpleasant. This morning we were "greeted" by a sullen expression and the person looked as if we were an imposition as she walked to the cash register. She refused to look up from the cash register as we tried to order. When I spoke, I spoke loudly and enunciated clearly. I know that masks make it difficult. She, however, did not speak clearly or even look at me until I repeatedly told her I could not understand her. In desperation, my husband went and stood right next to the counter and told her to speak up. It took three times of him repeating this until she would speak loudly enough to understand. I have seldom received such poor customer service. The receipt says our cashier was Karolina. read more

Dirty tables and floors bathrooms in need of service unfriendly staff. Had to clean our own table, food was good that's why they got a 3 star and not a 1 read more

Disappointing as usual. Came in with the family 1 1/2 hours bore they closed and after waiting for the 6 employees to watch us wait as we he 7th employee slowly helped the only other customer we were informed hey we're out of almost everything. They were out of 2 soups, all bread but one choice, Mac & cheese, all deserts and even lemonade. We left and went next door to Panda. They had everything available. Not sure why Panera even bothers staying open until 9:00pm if they are out of neatly EVERYTHING. Won't be back! read more

Friendly cashier, but a sandwich was totally overpriced, no condiments, tasted like cardboard, a drink for $20. Never will I go there again! Only giving two stars because of the friendly cashier otherwise it would get zero stars read more

We use this place pretty regularly for our catering needs and have been really pleased by their friendliness and the correctness of our orders on a consistent basis. The atmosphere is a traditional Panera with plenty of seating, warm colors as decoration, and a large counter where you order your food and come to pick it up. The service has always been incredibly friendly every time we call and stop by to pick up the items. Our bagels are always packaged correctly and awaiting us when we arrive. It's a nice touch that whoever checks us out always follows us to the car to help us carry out our order and holds a nice friendly conversation with us the whole time. I've also ordered my favorite chicken apple salad from here as well, which is gluten free. It was delicious as always. This location also informed me that Panera now has cookies as well! So...I 'had' to get a gf chocolate cookie just to test it..just to be sure its good. It was super nom. I'm usually a fan of Panera and this location is no exception. Quality products and quality service. read more

There tomatoe soup and grilled cheese is to die for. My favorite lunch stop

Love this Panera! I use online ordering because it's usually very busy. They always have my food ready when I arrive and I've never had an issue. Even when I did dine in and had to wait a while due to the amount of orders the manager gave me a free pastry for the wait. It was super nice! I love the chicken fontega panini which comes toasted. The combo of shredded chicken with melted fresh mozzarella and chipotle mayo is too good to pass up. I also highly recommend the everything bagels and sprouted bagels. I go super early for those because they sell out fast. The staff is always very patient and kind. I like that they're very tentative even in the dinning room and bathrooms are clean. read more

Great place for blueberry muffin after dinner Very relaxing place great customers clean and best of all the fireplace read more

Panera Bread - Sandwiches Near Me - Lacey, Washington

Went to store today to buy French bread. The woman behind the counter who had long blonde hair and was in her 50s. Did not acknowledge me as I stood there a couple of minutes. I finally said can I ask you a question? She said just a minute and continued to take inventory. Finally I said I just want to ask a question, do you have French bread not sourdough. She said no and I left This worker did not and wasn't interrupted by a customer. Is it true there is no French bread? Puzzled read more

Found a big hair in my food which was disgusting! Terrible experience!! The workers don't wear hair nets which is probably why I found a hair in my food... will not be eating here ever again. read more

Panera Bread - A long piece of hair right under my index finger.... - Sandwiches Near Me - Lacey, Washington

Sad meal. Don't waste your time or money. McDonald's level quality with Michelin level pricing.

Ordered a family meal in store. The service at this store was amazing. The Manager personally asked if we wanted the bread cut up in pieces. I expected the bread to be cut up in small portions like what comes with the meal. What came was individually sliced pieces of bread. The kindness and customer service at this location was beyond what I can expect. Additionally, this occurs every time I have visited this store. Store location: 1320 Marvin Rd NE Unit E Lacey, WA 98516 United States read more

This location brings down the reputation of the company. Standing in line this morning took a lot longer than it should- I don't know what conversations they were having with the customers in front of me but they must have been riveting. It was finally my turn to order, but the woman working at my station didn't acknowledge me for several minutes and then decided her station was closed. A different employee decided to help me which I thought was considerate, but instead of taking my order kept making excuses for the wait- cut me off three times as I was trying to order my breakfast sandwich; had to repeat my order twice and remind her a third time that I also needed a drink. Maybe focus on customer service more and gabbing less. read more

Have always liked going here, but today, with a gift card, we went to pick up some lunch. First of all, prices have gone up significantly in the last six months. Shocked when a "pick 2" special was almost $15 for a half sandwich (mostly bread) and bowl of soup. Soup was great - Safeway makes a better sandwich! Half a sandwich is almost $8! Thanks to the new minimum wage laws in WA, restaurants have jacked their prices up. Staff not helpful, rude to customers and just act like "look I have to be here so just order quickly." Man who brought out our order was kind along with the senior who was working the cash register. Dont think we will be returning any time soon. For the value of the food, way overpriced. read more

I placed an order for delivery. The food arrived exactly on time but was cold and one item was missing. I called the store to see if the issue was with Panera or the driver and Athena refunded my order without any issues after apologizing. 10/10 customer service. read more

My mom and I used to frequent this place. We loved the fresh options and how careful they are with food allergies. However, the last 5-6 times we found they were out of bagel and bread choices. Today, they had only a few options and the sprouted grain and whole wheat bagels looked like I could knock someone out if I was inclined to toss it at them. Update: However, customer service is amazing! I purchased some pumpkin bagels to take home and they ended up being the rock hard variety. I spoke with the manager on the phone and a few days later I received a $20 gift certificate. I was impressed with their customer service on that occasion, too! read more

Day off, so excited and happy to get food here, was starving for it, the cashier was nice and helpful but when the food was called i got up didn't know where to place my table maker and the manager just stuck his hand out without looking at me, next I took my food to the table, here he comes with the wrong drink, i try to explain that it's wrong and he bends down gets in my face looks me square in the eye and states, what I perceive as anger 'I'm trying to figure out what drink you ordered.' I have severe social anxiety, you don't do that to people let alone a customer. Who was clearly excited to be there. The cashier called my actual drink and I got up and got it went back to my table and started crying, it upset me that bad. The way he looked me down. I'm sitting in my car crying still, I didn't touch my food i was happy to eat, my husband suggest we just leave. So we get up, the cashier is so nice again but she has to get the manager which is the same guy. He comes over, 'I don't know what I did to upset you' then proceeds to not know how to refund or what we got. So I went to stand outside. I've never had that happen before. read more

We like the broccoli cheddar soup and bread bowl, their sandwiches are good, and the cookies are great. The staff is always friendly and helpful. read more

Love Panera. I usually order the frontera chicken because it's extremely flavorful!! During the morning, I get breakfast like a sausage, egg and cheese on everything bagel. I really love how hot and fresh the food tastes. Another thing I like about Panera is that they are very welcoming to service animals. I bring my dog Huck on occasion and the Panera staff love him. This is definitely one of my favorite sandwich shops! read more

I come here often on my lunch and i am never disappointed. Its always clean, thr staff is friendly and i am absolutly inloce with their chipotle turkey avacodo melt. Im obsessed with it. I also often get their salads, so far my favorites are the spicy thai, and greek. My favorite soup is the french onion. I get free refills all day, so im never thirsty. Keep up the great work! read more

Once again disappointed.... Husband ordered Chicken Noodle Soup and he got 3 noodles total in his soup for both bowls he ordered to go. I got the pepperoni flatbread to go and way too much cheese plus they covered the pepperoni with all the cheese so it could not crisp up. So disheartening! Will try to find a different location to go to for now on. It's just sad because so close to our house. read more

Food is delicious when they get my order correct! This location gets my order correct, via their app, about 10% of the time. When they get it wrong, it's usually not (even remotely) on time or that it includes or lacks things in my order. Yesterday I requested no side, and they included chips. I tried to return them, and they said they couldn't accept them and I'd have to throw them out. They insisted I throw out perfectly good food because they couldn't get their order correct?! Who does that?! read more

We love the Panera food but the last several times we have ordered take out, there has been something missing. One time it was the sandwich in the pick two, one time the chicken in the chicken salad. Tonight, we did not get the chips or the baguette. We like to frequent local restaurants but won't be doing this anytime soon! I recommend that you check your order before leaving! read more

Good was normal Panera which is pretty good. Always send fresh. Kids love the Mac and cheese it's not cheap Kraft. The cashier / greeter was the only thing I can find here that was a disappointment. She seemed like she didn't want to be there and was bothered that we asked for a box for leftovers when we were done. read more

Toasted Steak & White Cheddar I love horseradish and spicy things. The amount of horseradish on this sandwich is burning my nose this is the worst sandwich I've ever received from Panera. I usually love this sandwich but it's almost uneatable read more

Terrible management. The employee and the manger harassed me about my mask which was on my face and covering my mouth completely. I asked for a refund and the manager shorted me money. Disgusting place I don't recommend. Take your mask and shove it. read more

The wife placed an order online for pick up. After we arrived home from picking up our order, we noticed her sandwich was missing. A little back story, shes 14 weeks pregnant and her cravings are my priority. I called panera bread and Monique answered the phone, she said to stop by because they were going to redo her order. Once i went to pick it up, i was greeted by a nice cashier and she helped me out. Monique stepped to the front and had a conversation with me regarding my situation. She was so nice and offered me a cookie for my wife. Once i got home my wife opened her order and she also had chips lol Thank you monique and all of the staff. Monique if you are reading this, i just want to say that your great customer service does not go unnoticed. read more

I had the best experience with the staff at this location. The food is just regular Panera food, if you've ever been to Panera it's the same as everywhere else. But we were helped by the nicest cashier who was so patient in explaining all the different salad dressings and toppings choices. She even asked us while she was on her break if we liked what we ended up picking. Clean location, not too busy or loud and overall good option for fast/healthier options in the area. Really happy with the service! read more

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I am obsessed with the pick 2, they have so many delicious fresh options ranging from sandwiches, paninis, soups, to salads. I had the iced green tea today and it was so delicious! Also, you can add a pastry to your meal for $0.99. The restaurant is clean and service is fast and friendly. read more

Panera Bread - Sandwiches Near Me - Lacey, Washington

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I have vowed three times to never come back to this location. Maybe the fourth one will stick. 6 dollars for some chicken broth with three pieces of chicken 12 noodles and three carrots. The Greek salad and Italian sandwich were horrible. Both my sandwich and my wife's sandwich were put together like they were thrown together. The meat one clump,half the bread was dressed, lettuce on one side of the sandwich etc.This location seems always understaffed and the quality of food does not match other Panera Breads across Washington. read more

Absolutely poor customer service. And a worse piece of shit website for oredering food. No one will even answer the phone at the restaurant so you can make a change that they fucked up online. This is an ongoing problem and not my first time having to deal with issues on their website and also with their managers. read more