Yummy! Definitely better than Subway's! I've had Firehouse Subs many times over the years, but this was my first visit to this location. I didn't live close to a Firehouse Subs at my last address so I had never bothered signing up for an account (& all my friends + coworkers often ordered for me at work lol). Now that I'm down the street from a Firehouse Subs, I signed up for an account and ordered online for pickup at this location, which came with a discount for first-time customers ($10 off, if I recall correctly). Understandably, my order was not ready by the time that I arrived, since I placed the order 5 mins before arrival. I didn't mind the wait since the restaurant was fairly clean and I was able to use their public restroom. The employee working on my order was nice enough to inform me that they were working on it, so I wouldn't be left guessing where I am in the queue, since a couple customers entered after me, probably waiting for their takeout orders as well. It took some time until my order was ready (probably just another 10 or so minutes) but waiting isn't a problem for me, as long as my order is made correctly. I didn't eat my sub immediately after I arrived home but by the time I opened it up a few hours later, I was very pleased to find that the bread was not soggy, my order was accurate since all my customization preferences were followed, and everything tasted delicious! I will definitely be returning when I am craving a sub :) read more

Firehouse Subs - Customized Large Pastrami White Bread Sub - Fast Food Near Me - Lacey, Washington

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I have passed this place several times before but never ate here. I decided to try it out because my favorite place was out of my favorite sandwich. I got the Italian which is buy one, get one free. Thought I scored a deal! The sandwich. Ohhh, the sandwich. Soggy, messy, dry meat, all at the same time. The Italian sauce is so sweet I thought they got the wrong dressing on the sandwich. I added olives. I found all six of them. The sandwich was just a disaster. I also ordered chips. None were found. While I get that restaurants expect the drivers to pick the chips up, if I ordered and walked in on my own, I would think staff would say "Chips are on your side, just pick out the ones you need" My husband pre-warned me before the order arrived (unfortunately the order was already made on the app and it was too late to cancel) but I had hope it wasn't so bad because it came straight to us and the place had been in business for quite a while. All in all, thanks but no thanks. read more

I remembered when I was working on a show for A&E and one of the cast members insisted I drive them over to Firehouse Subs for a sandwich. Sis and I have been trying out different sub sandwiches and she wanted to try one that was new to her, so we came here. She is in love with the Italian combo with vinaigrette and puts it at the top right next to Meconi's. Me, I'm not crazy about it. I got a tuna which I felt was a little too sweet (I had asked for extra mayo and some relish and I guess the server thought I meant extra relish too, so that's my mistake). The place is crazy clean. Even the restroom is meticulously clean. I'm wondering though if it's clean because there was barely anyone there, and they have a gigantic dining area so it felt empty. The workers were close to closing so they were tidying up, but they were nice about it. I'll definitely try this again, but at a busier time to see if the ambiance improves with a crowd. read more

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The food I just ordered from here was AWFUL. I am not one to leave reviews honestly, but I am so taken aback by the level of quality of the food I just received. I ordered the new French dip, the bread was sopping wet and disintegrating, the meat was disgusting and the au ju was just as gross. I quiet literally could not even take one bite of this and threw the entire thing away. I will never return here to spend my hard earned money. I don't even eat fast food, and I'd eat McDonalds over this. read more

Delicious sandwich! Love the freestyle coke machine with their signature limeade. Nice place for a lunch. read more

Firehouse Subs - a hot dog and a pickle - Fast Food Near Me - Lacey, Washington

I have celiac, and they offered gluten free bread and also packaged condiments separately to do their best to reduce any cross contamination. Very happy they offer this, because many sandwhich places do not! read more

I'm giving them a 2 star and that's being Generous I went in there store yesterday to order a Italian sub sandwich.When I got to counter she said I had to order on line I was so mad why I couldn't order a sandwich so I walked out read more

Their subs are the best I've had! Delicious! I had their Italian Sub and full of flavor.

The subs are amazing but the customer service is lacking. We called ahead of time to take our food home since it was a late night. We ordered two sandwiches, macaroni and chicken dumpling soup. Our daughter is picky so we thought she might enjoy the dumpling soup. When we got into the car we were excited for her to try it so we opened it and it was just liquidy broth and one dumpling. I took it back inside and the lady said "it's just because it is the end of the night". They did get us more from the back and it was thick and full of dumplings and veggies. We are thankful they fixed it and thankful we checked before we got all the way home with a cup size (we ordered bowl) of broth. read more

Firehouse subs is amazing but the only thing I would change is that they don't have enough variety of subs like other sub shops. The service is always amazing and fast when I go in. They have tables to sit at in case you don't want to take your food with you. read more

Delicious food excellent service. Owner is an amazing woman and very personable. Food never disappoints. Love this place clean and happy environment. read more

Firehouse Subs - Hook & ladder - Fast Food Near Me - Lacey, Washington

I sat in the lobby waiting to order for over 10 minutes with absolutely no acknowledgment that I even existed by the staff. It took another set of people to come in and ask me if I'd been helped yet and for me to respond that "I hadn't even been acknowledged," for the staff to look up and say it will be a few minutes. So I waited for another five minutes, with again no acknowledgement that I was there to order. There was three staff members working. I ended up leaving and taking my business elsewhere. So unprofessional. read more

Friendly employees and spotless restaurant. My sandwich was delicious and filled with ingredients that poured over the bread. Which is the best kind of sandwich, not just mostly bread. My mac-n-cheese was cold, but that's ok because it tasted great as well. read more

Firehouse Subs - Turkey Bacon Ranch was so good! - Fast Food Near Me - Lacey, Washington

Pretty great sandwiches! The problem I have is that they are kinda expensive, and they put the in these little card board containers that always seem to open in the bag. I'd much prefure it, if they wrapped them like most other sub shops... Don't fix what is t broken. Anyway, definitely worth it as long as I am willing to spend a little extra for a sammy read more

Left me on hold for well over 5 minutes. I hung up and hoped that their phone would reset, but it didn't. The call won't go through nor will it ring. (Which means I'd still be on hold, it would be 30 minutes now.) read more

This place is horrible! I've never been here before today. My wife raved about it. I ordered at 7:28pm for a pick up at 7:50pm. I went in at 7:40pm and they said they were making them. At 8:10 I got restless as I had to go back to work. I don't have time to wait endlessly for food. If you tell me 7:50 pm be somewhere in the ballpark. When I finally had to leave for an important appointment I asked for my money back. They said, "it's only going to be 4 minutes". I said, "4 minutes"? He said, "no 10". I said, "I just want a refund". He said, " We can't do that. You have to do it online as you ordered online". There is no where on the app to ask for refund. What a horrible experience. I.want my money back! They never even started the subs. Let's go! I called the corporate office and you can't leave a message. I called the store to talk to manager and guess what? Yup, they don't answer the phone. What type if establishment can't handle small issues same day? There are 4 people working and they are running in circles. read more

I don't even want to give you a single star!! This was the worst experience I have ever had... The employees today told us we can't sit inside and eat when it was only 8:10PM 6/10/23 (you guys close at 9PM) we insisted on sitting inside because it was only 8:10PM the girl helping us rolled her eyes and kept walking away as we were speaking with her. We also asked for recommendations on what they like and was told by the employees/manager all the subs are crap and to go somewhere else. We drove 45 mins to come check this place out and what a disappointment!! I will be relaying this message to all our friends and family of how terrible the service was. The way we were treated was disgusting; the employees were acting like we were a nuisance. I really hope this message get received by someone higher up then the manager/GM at the Lacey location. THIS IS DISGUSTING!! So upsetting!! read more

Good food and customer service. Sandwiches and salads are freshly made. Great place to grab a quick bite.

First time in Firehouse on this beautiful sunny day. We were greeted right away when we walked in. You walk up to order then have a seat. I tried their turkey bacon ranch as a small, and I wish I got a medium it was so good! There was plenty of meat and my sandwich came with a fresh crunchy pickle. It came out timely and everyone was working so hard. The restaurant has plenty of seating, and it was clean! There were a few families that came from a fastpitch game and they put together a few tables to enjoy their meals together, so sweet! Overall great first impression, it was a nice environment! Will be back! read more

Firehouse Subs - Small turkey, bacon, ranch. Delicious! - Fast Food Near Me - Lacey, Washington

Don't waste your time or gas, every time I try to eat here they are closed because of "staffing shortages"

I was on my way back to the freeway from getting gas and I had to stop and get food. I haven't been to a Firehouse Subs since I lived in SC. So when I saw this place I stopped. They were super nice. And the food was delicious. read more

Firehouse Subs - Turkey Bacon Ranch Sub - Fast Food Near Me - Lacey, Washington

This place has messed up our order so badly. Gave us two entirely wrong sandwiches and nothing was added or taken off like we asked. 0/10 would not recommend read more

Food was good but the owner could use some customer service classes. When we went there they were overwhelmed with the shortness of staff. I understand. It's kind of a recurring theme everywhere. The manager's response was just rude and abrupt. We were fine with having to wait but after the way she made us feel, it felt more like they didn't even want our business. If it's so overwhelming then close up shop for the day. Don't leave the business open and then make the customers feel like they're the burden. read more

Cashier Reggie had a stank attitude. I said hi he replied " what " lmaoo. then when we were waiting for our order sat scores the resteraunt staring at us and whispering to coworkers. poor customer service read more

Food was terrific. Sandwiches are very good-sized with quality ingredients. These guys were hopping as the game was just letting out, it was dinner time and we're still in COVID take-out-only times, but they worked well together. I had a small issue with my order and filled out the survey and was responded to personally by the owner. Extremely impressive to see a place this busy take time out to read reviews and continually try and improve. Definitely would come back and recommend for a good sub sandwich. read more

Came in hungry w my boyfriend. we stood there about 5 minutes. no hello, no welcome. waited for service and nothing. 2 other families came in and were immediately welcomed warmly and they started the first order. we looked were visibly upset. I thought it was because we were black. but later saw this is just a bad service location. no food. read more

I like the subs there but the service was bad, I won't go back because of that, seems poorly managed. ordered my sub, 20 minutes goes by then 30, people waiting, some getting subs and leaving, some are waiting a little while, meanwhile I am waiting, then I was the only one in the store, I thought let's see how long this goes, pretty close to an hour, employees look at me a few times then lowered there heads like oh man I might have to pay attention to someone and work if I acknowledge him, well over an hour went by I finally asked hey what's going on with my sub, of course what sub they said, I told them and then it was another 10 minutes, I don't think I will be returning. read more

This is the best place to get a sub! It beats all other sub shops! I used to eat at Subway, when I started eating here, I have never gone back! This is the Best! read more

We love this place and their food, however I had a disappointing experience tonight. I ordered online and picked up. When I got home none of the sandwiches were right. I had asked for certain items to be added such as lettuce and tomatos - nothing. No one got pickles and the kids meal was missing its side option. I ordered online because I was running late and didn't have tIme to come in and wait. We were looking forward and to great sandwiches and are left disappointed tonight. read more

I really like this place! It's my second time coming here. They have a variety of things that you can't find at another sub place. Like for instance here you can make any sub a meal and add soup,salad, Mac and cheese or a few other options besides just chips. The turkey,bacon and ranch sub was delicious. The staff are friendly and willing to answer questions. If you haven't tried this place before I highly recommend giving them a try! read more

Firehouse Subs - Small Turkey Bacon Ranch Sub! - Fast Food Near Me - Lacey, Washington

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Have been to a few locations in AZ and WA. This location was our first in Lacey. The sandwiches are good. Not bad for a chain location. Wish they had some other sides besides bags of chips. Prices are reasonable. Okay place for having a quick lunch. read more

Ok, first time ordering via cell phone. First time picking up. First time trying it. So ya, alotta first and I must say, loved it. It was so good. And I'm a sandwich snob. This is in my top 3. Soooo goooood! Thanks for the great, fast, sandwich. Yuuum read more

Years ago I ate at a FHS in Florida and it was a flawless meal. I have been waiting years for them to come to the area and finally stopped in today to relive that experience. Unfortunately, there were out of chili, so I had to rely on the sandwich alone. I'm sure I had something close to a club before, but this time I had turkey alone. I recall much more meat on the previous sub, but maybe that is because it wasn't a single meat sub. I also like my subs cold and not toasted and forgot that they served subs hot by default, so I found myself with a style of sub I would never order. If I make it back, I would try a signature style sub, ensure it's not toasted and arrive earlier enough to put some chili on the side. All in all, it was a great deal, for $8, I got a medium sub, large soda and bag of chips and despite the sandwich falling far short of my memories, it still bested Subway, but was not bold or cold enough to best Jersey Mikes. read more

About time that Firehouse is in the South Sound! So happy to have another good choice of sandwich shops to chose from, Love the quality of the meats and breads here, and the service is always good! Firehouse Subs is far above better then Subway! This location is also easy to get in and out of, and never had bad service here, or a bad sandwich! read more

Firehouse Subs - Fast Food Near Me - Lacey, Washington

This place never fully recovered from the covid restrictions. I've been frequenting this location for years and at some point the quality just started plummeting. When they don't mess up our order (which at one point was about 3 out of every 4 visits), they are giving off a terrible attitude. They also recently stopped giving a military or first responder discount which is what it is, I just found that ironic considering the organization . read more

Left this location an hour ago, got home and realized my Philly cheesesteak had no provolone on it. The workers weren't very friendly and 2 sandwiches took 15 minutes to make. Go to jersey mikes down the way, you'll enjoy it more! read more

Not very friendly. Asked for italian dressing on my sub, didnt get it. There wasnt any mustard on my sandwich, and their ham has this weird, overly sweet taste to it. Had to go to the counter to get mayo. I'll stick to jersey mike's. read more

As always, good food and good, friendly service. The problem on this visit was the ice machine was broken so the fountain was room temperature on a warm day. There was a large sign and bottled drinks but it seems like providing ice through other means would've been an easy fix. read more

Took my boyfriend here for the first time since I've been raving about how good the subs are for a while. I asked for a sub, half with Mayo and olives and half without. The sandwich came out after 20 minutes with half of a side with Mayo, other half with olives. The brunette working kicked us out of the lobby when we sat down at seven even though they didn't close until 7:30. Overall, bad customer service. Would go to any other firehouse before this one. read more

Short review: So here is the short ratings: Style: 3/5 (points missing for not seeing food being made) Clean looking : 5/5 Order system: 5/5 Staff kindness: 2/5 ( not one smile or real greeting) Wait time : average:3/5 Price: 2/5 Ability to listen to orders: 2.5/5 Meat in sandwich: 1/5 Bread: 2.5/5 Freshness: 3/5 (veggies seemed good pickles bad) Local support : 5/5 Total: 2.5/5 Long review read on. Everyone raves about fire house subs. So when my wife and I got gift card we were kind of excited . We decided to go tonight. The place looks great and clean on first impression. Plenty of staff and there was four other people in front of us. Large selection of hot sauce number by level of heat. A wall separating the public from the staff. Personally this is a down side as I can't see my food being made. They show lots of support to our local fire departments and lots of bragging about how much is donated. They even had a card you could sign for first responders ( it looked like to those who were working on Christmas, but it was past Christmas) Let me start out by saying ima picky eater however my wife is not. We both however love our subs. This is the last sub shop we haven't tried in Lacey Olympia area. No one really greeted us as we tired to figure out what we wanted. They were all busy so it seemed. My confusion comes later. Prices weren't the best but her we had $25.00 gift card and we already got drinks at a gas station. (on average for a combo two medium subs your over that price) I decided on the steak sandwich no sauce with LIGHT onions and no peppers ( remember I'm picky). My wife choose the turkey bacon ranch no tomato's and onions. We had the boy ring us up. And sat and waited. We waiting for about 5 minutes until they called out name. We ordered to go and came home. We opened our food. I opened my sandwich and to my shock there was more onions then meat and light peppers. Basically I paid 8.00 for onions some cheese and like two tablespoons of meat per half sandwich. Lucky for me they were big enough to pick off however as that being 70% of my sandwich I was left with one full bite of steak and bread. As the cheese went with the onions. Now, I'm used to people screwing up my order as I'm picky. This is really what slammed it home for me, was the pickle they give us tasted like it was sitting all day. ( wife's was the same) My wife sandwich. It was made correctly she opened her sandwich to find that her turkey was barley on there and the bacon was basically all fat. Her sandwich was mostly lettuce ( roughly 70%). After two bites her meat was gone per side she tossed the rest. Both of us ate what we could and 30 minutes later we are still hungry. Final thoughts: they need more meat in their sandwich. No ones wants more veggie then meat. Certainly no one wants more onions then meat. Hot sauce is cool but that is about the only thing they bring more then over sub shops but most sub shops don't hide behind a big wall. This cuts your staff from greeting your customers and brings more things open in general. I support that ability to support the local fire departments. I'd rather just give them money my self then risk the integrity of my meal. read more