Order and pay online, folks. The counter service at this location is phenomenally bad. Consistently terrible every time I go in. I've read and agree with the other reviews here about the stopping mid-order to talk to other people, etc. Not once have I been told good morning, how can I help you, nothing. When I went in for bagels for the office one day, the guy at the counter acted like I was seriously ruining his morning by asking for a dozen bagels. I kid you not, I saw his eyes roll when I needed a second to tell him the different flavors I wanted. (LOL) But frequently there will be a line of people waiting to order, and no cashiers at the counter - at any time of day - I've seen it occur both morning and afternoon. Assumingly they are delivering meals to tables or something - but there will be a worker at the espresso machine just to the right of the counter who will stand there making coffee, just looking at the line, and not offering one word to the folks waiting to order. No "sorry for the wait, folks, someone will be right with you!" Nada. And multiple people in the back will look right at the line too and not say a word. But when a cashier DOES come back to the counter, they barely crack a smile and will never tell you "sorry for your wait" or "how can I help you?". Today I watched a customer ahead of me walk up to the register where a worker was standing typing on the register, just to be told "Nope, sorry, i can't help you, I'm just here using the terminal." Now, I understand sometimes this will happen, but this chick didn't even lift her head to meet the eyes of the customer while she spoke to her. And she was the ONLY employee at the registers at the time. RUDE. You're standing there at a register, looking like you are there to help customers, the least you can do is tell people you're doing something off-book and someone will be with us soon, right? So the customer moved over as another employee walks up to another register and she then waits while this cashier spends a good 2 minutes tying her apron on and fiddling with the back, then another minute to flip her hair over to the side and arrange her bangs so she could put on her cap and be cute. Seriously?? All this during midday lunch hour with a line of people waiting. At the counter. Not in the back, like a normal restaurant would require. Once she was done getting herself arranged, she just stood there with a half smile on her face and NO WORDS SPOKEN, staring at the lady who was waiting to order. The lady finally got frustrated and asked if it was OK for her to order now, to which this dimwit said, "yes, that's what I'm waiting for." WTF???? I felt like I'd gone down the rabbit hole. If you don't want to work in foodservice, then find something else - because you WILL have to deal with actual customers, Panera. This said, the staff at the back pick up counter are very nice, and always say thank you and wish you a nice day.
I think this location really needs to consider doing a swap on who works with the customers and who stays in the back!! read more