I have been to this Panera quite a few times, and usually I am impressed, but today, not quite so much. It was not a bad experience, it was just not the best. I placed an online order and my email stated that my order should be ready around 6:35 PM. I arrived at the store around 6:29 PM and waited in the car until it was 6:35 PM. I walk into the store and do not see my order on the shelf. I notice on the screen that my order is the 4th in line to be prepared (when it already should have been ready at this time). I wait for about ten minutes and finally, someone calls the order (seemed like a manager) and told me that "he believes" everything is in the bag, and then repeated back the order that I had from the receipt. He seemed nice, but he made sure to double check the woman's order ahead of me when she put in her order, yet he did not do that with me. When I got the bag, I noticed that the soup's were laying on their side and I quickly fixed them for the car ride home. My Mom and Nana enjoyed their Napa Almond Chicken Salad sandwiches. The French Onion soup usually comes with croutons, but they unfortunately forgot to give them to us. However, we only asked for three bags of chips, and they gave us five, so I guess that's a plus. :) As for my sandwich, it was okay, I got the turkey, apple, and cheddar sandwich. Usually I like to get it on the asiago cheese focaccia, but it was not available, so I opted for the sour dough bread. It didn't taste bad, but because the bread is much smaller, the amount of chicken and cheese I got was SO minimal. I literally got maybe two or three pieces of chicken and ONE slice of cheese..... I don't know, it just seemed a bit skimpy compared to what I've gotten in the past.. All in all, I know they were super busy tonight, and the manager was super nice and accommodating. read more

I came here for lunch with my date and ordered the turkey cranberry flatbread and 1/2 Fuji Apple chicken salad. I thought both were amazing; however I did switch out the Fuji dressing for their vinegarette. We didn't have any problems with the service and our food was made promptly even though there was a lunch rush. Everyone is right about cell reception; it's awful. If you're planning on getting some work done, I'd find another place! Other than that, everything was good. read more

Just walked up to counter. Waited for service. Finally saw counter person texting on her phone. I said "hello" I said I would like to order something. She said well, I didn't see you. I'm AT THE FRONT COUNTER THE ONLY ONE. She then made me feel like she hated taking the order. And when I asked for the oatmeal they were out. So I just left. The last time I was here I wanted coffee. 2 of the coffees were empty. I asked for them to fill them. It took 30 min. No lie. Other customers were waiting too and we were all patient. But come on Panera. DO BETTER please. This was Mon Aug 2 at 8:30 am. read more

Food is good but bathroom has no toilet paper and is dirty. Second time in 2 weeks I've been to Panera. This one in Jenkintown and the one in Willow Grove. Food is always good, but staff is nothing special and not real helpful and stores could use someone who cares about the cleanliness of the store and teaching staff to have a better work ethic. read more

If people don't want to do the job right, leave! Ordered two sandwiches and yet they looked like my dog made it and missing many things that was supposed to be included. Ungrateful employees and not going back! read more

Alas, I just tried Panera for the first time about a year ago with my son and we LOVED it! Unfortunately every time we go back it gets worse and worse. Rotten salad the last 3 visits , blech! But seeing this sticker in the bathroom really grossed me out. Isn't Panera's whole schtick "made fresh"? Frozen friggin oatmeal? How hard (and cheap!) is it to make oatmeal?!?! I would never give my family 5 day old defrosted oatmeal! How gross is it that this is in a bathroom stall to boot! read more

Panera Bread - Sandwiches Near Me - Jenkintown, Pennsylvania

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I placed an online delivery order. The order arrived quickly and the driver was super nice. I'm used to Panera's grilled cheese sandwiches being phenomenal; however, the two half-sandwiches that I received seemed to have no cheese on them whatsoever. I called and spoke with the manager, Mike, and expressed to him my dissatisfaction with the sandwiches. He said he would send me out two whole sandwiches that were superb. I was most impressed, not by the quality of the food, but the customer service provided. Mike was accommodating and helpful, and expressed his apologies in a professional way. I will definitely be ordering from here again, despite the initial problem. Thank you for the great food and the even better customer service! read more

I will never go to Panera again. We stopped here for something to eat before the Keswick Theater. The food was awful. My soup tasted like it was frozen. The potatoes were mushy and the base was like toilet water. The bread they served was hard as a rock. They gave us a plastic knife and it almost broke trying to cut it ! This is the final time I will ever step in to a Panera! I wish I could give negative stars but it isn't an option! read more

This location is absolutely filthy I have been in many Locations and never have I seen a place so dirty and poorly run. I went over and inform the manager someone needs to come out and clean the floor and the tables and seats there was no place to sit that was clean. After 15 minutes still no one came out To clean up there were also other people in their commenting how filthy it was. read more

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Very good food...goood attitude people...enjoy the day...atmospher was very nice....see u soon again....keep good work..again thank s for the meal read more

Panera should be ashamed of themselves. Food is good but that's considering it's hard to mess up soup and sandwiches. Prices are outrageous. Twenty dollars for two cups of soup and two drinks at a place that could easily be considered fast food. Overpriced,glorified hospital food for rich yuppies. read more

I ordered a Mac n cheese and a turkey avocado BLT. The Mac n cheese was dry and the cheese seem crumbly. Don't even get me started on the turkey avocado BLT. Instead of turkey the employees put chicken in my TURKEY avocado BLT. And there was even avocado on it. I decided to get a bagels for the next morning and kitchen sink cookies too. They were sold out on almost every bakery item. The kitchen sink cookies were sold out so we picked out others after we payed. But the kitchen sink cookies were 5 dollars. 5 DOLLARS?? So the employee was so kind and let us have a few free cookies. (That's the only reason they have 3 stars. read more

I'm not speaking for everyone who works there but the 'manager' and the cashier were both super rude. I came in three times before they even could find my order. I'll say this was the first time this happened but the way they handled it was so extremely rude and I am so annoyed that I felt I had to write a review. The people making the food were very kind and helpful. It was the manager lady and the cashier who really pissed me off. 11/16/21 around 1 pm. read more

This is the most convenient Panera for me but if I could I would choose another location. The staff always seems put off and it does not put me in the mood to splurge on that .99 cent cookie! The seating area is pretty clean. But it is always hard to find a seat during their rush times. read more

This location is located in a shopping center. You walk in and there are little tablets/computers you can place your order from if you don't want to deal with a person. I had an issue with it reading my card but after the 5th time it worked. The food is good, the staff is nice and the place is very clean. I'd go back if in the area. The parking lot in that shopping center fills up quick so you may need to drive around looking for a few minutes. read more

Can you say just. plain. awful? My grandson picked Panera for his special day with his grandparents because, in the past, he loved their lemonade and mac and cheese. Well, the lemonade was fine. Everything else was barely edible. For starters, my margherita flatbread came with a slice of tomato on each piece. Really? I am almost 69 and a huge fan of pizza. Never have I seen sliced tomatoes take the place of sauce? or ???? The manager told me that the slice of tomato is what Panera does, and she replaced it with a cheese flatbread that, again, was awful. The mac and cheese was so rich that my grandson did not want to finish it and, again, most kids LOVE mac & cheese and want MORE but this was basically inedible. My husband's sandwich? Huge for sure but again no finesse, clumsily thrown together, and very disappointing. As he said, our meal at Subway was gourmet in relation to this HUGE disappointment. DO NOT WASTE YOUR MONEY. Miriam Silverman, Elkins Park read more

Recommend going elsewhere as of march 22 2019. Ordered a full salad received a half salad. Asked and showed the manager. He said they, like many other Penera locations have just implemented "portion measurement and control". Profits over customers. read more

This place has gone down hill, fast. Several college age people behind the counter have no customer services skills and rolls their eyes at customers when asking questions about order pickup. Employees on break sitting around on their phone with no mask. Temporary manager from another store is in over her head...terrible!!!!! read more

Seriously!!!! A sesame chicken bowl with no freakin sauce! The worst service ever and they have a million people there working. Like! Do better. 14 dollars wasted cause it WAS NOT EDIBLE! Shut this PLACE DOWN! Negative 5 stars!!!!!! read more

I was in Panera Bread last week to take my grandparents out to lunch. I ate the Fuji apple chicken salad. OH MY GOD! I loved it. I am a huge fan of composed salads and this did not let me down. My grand mother had the Mediterranean sandwich and my grand father had a cup of french onion soup and a half a tuna sandwich. Both of them cleaned their plates. Which was a surprise to me because they are very hard to please when it comes to food. They both keep kosher (as much as possible when eating out) and both have set diets. And also my grandfather is just a pain in the butt most of them time with how he likes to eat. I would have rated them better but the girl who took care of us seemed annoyed when my grandparents asked questions about the food to make sure that things were seasoned to where they could eat it. I understand it was lunch time and it was busy but seriously the girl knew what she signed up for when taking that job. If you can not handle a customer service position then don't work it. She got the order right which was good but her "really I have to do this" attitude had to go. The wifi did not really work. And my cellphone reception was terrible. I get some anxiety when my son is in school and I do not have cell service. Definitely something they would look into. I think the next time I go there it will be for a to go order. read more

The wifi in Panera is just horrendous. I believe it may be due to the amount of people logged into it, but it is just so abysmal. If you are coming here to eat, then that is fine. The coffee is decent, and the food is delicious. However, if you need a place to use your laptop, do not come here!! I am barely on 2 bars on my cell phone. This location is a death trap for cellphone signal. Stay clear!! read more

Jesse the manager "cancelled" all out going delivery orders without the courtesy of calling us. Then, after waiting for an hour we called the store to confirm that our order was not yet made but could be ready in 10 minutes and that it would be "comped" for the trouble we agreed to come pick it up. When we then showed up and waited an additional 15 minutes the order was still not made. When I asked to speak to a manager Jesse had the kindness to say that he was embarrassed but that was all that was said no apology no offering of making it immediately just dismissive. And now 2 hours later we still have no dinner. read more

Seriously disappointed again and again. I really want to keep giving chances hoping it gets better but the food is so overpriced and the quantity and quality just sink lower every time. Ordering delivery or quick pick up gets you less than half the amount when you eat in. It's too bad because you don't want to drive back to get what you paid for. This photo is the pick 2- seasonal greens salad (supposed to be kale and greens; clearly they gave me cheap bagged iceberg junk) and barely filled chicken and wild rice soup. Even the dressing container was barely filled. Would it really break their bank to fill up these measly containers as small as they are?? I paid extra to add chicken to this pathetic salad and it still was lacking a lot. So disappointed, Panera. I used to love eating here! read more

Panera Bread - "Seasonal Greens" salad - Sandwiches Near Me - Jenkintown, Pennsylvania

I had the worst experience at the Panera Bread on the Fairway in Jenkintown, PA this afternoon. I ordered a half salad and bottle of water. After 40 minutes, and still no lunch, I asked the manager to refund my money. He did do that for me, but the restaurant is sooooo disorganized and slow in filling orders. Someone behind the counter making the lunches must have apologized to different customers at least 25 times. I will NEVER go back there again. read more

Pretty neat place! Soufflés Are delicious and so are the pastries. Came in for the soup and ended up with a soufflé. Overall clean and large place with friendly folks! Will see me back here soon! read more

We went to Panera and ordered the strawberry salad and the chicken was frozen and the strawberries too! When we complained they said they were out of fruit and gave us more chicken. When we went to eat the new chicken it was frozen too! The place was crowded because there was only one person behind the register. I could not eat my lunch snd will not return read more

Staff was friendly but it is a little crazy in here. there were almost no cups in the dispensers near the kiosks. The ones that were there were stuffed in there with the plastic still on the sleeve making it impossible to get out. Food took over 25 minutes to come out. read more

Didn't feel like cooking or being tempted to have a drink, so we decided to go to Panera. Got "you pick two". I had the French Onion Soup, Spicy Thai Salad with Chicken and French Baguette (they were out of the sprouted grain but I do really like the baguette). I ordered my salad with dressing on side and it had dressing on it. They did give me a new salad , no questions asked. I have always had a great experience at this location, even at peak hours. read more

Decided to stop here for lunch and regret doing so. While the food was ok the staff lacks skills for customer service examples lack of acknowledging or helping patrons understand ordering process. No one to bus tables that are available to eat at during Covid. We sat at a table that was not available due to COVID but 5 tables around us had people who were finished eating and either were working on laptops or just chatting, manager came to our table and explained that the table was made not to sit at because of COVID but our dine in request never mentioned that they were full and our food came out on trays not in bags to take out. Manager never stopped and asked other patrons that were not eating but working on laptops whether they were finished or not. All in all poor business to keep patrons not producing money for the business but to ask patrons that had just arrived to do take out or reprimand them for sitting to eat at the only spot available. Maybe corporate will care but the staff certainly doesn't. read more

I ordered half a sandwich of chicken salad that costs over $7.00. There was probably 2 tablespoons of chicken salad on it. Very skimpy. My husband's steak sandwich was also meager and it was over $9.00. Never again. read more

I ate at Panera in Jenkintown yesterday and I will never go back. I ordered the strawberry chicken salad. I should have sent it back. The lettuce was old blackish and spoiled. The chicken was mushy and tasteless. I picked at the strawberries and blueberries and pecans. There was no butter for the bread. I asked if perhaps this location was closing but was told no. Maybe they should! read more

The worst Panera in the area. Keep trying it and things get worse and not better. Don't know how to slice or toast a bagel. This Saturday morning at 10:30 am they had NO Bagels at all. Drive to Willow Grove. 100 times better for food and service. ! read more

I was just in today with a to go order. Janelle was FANTASTIC!! Out of all of the people that were preparing food she stood out like a diamond. She was constant, organized motion. She was directing everyone. She is definite manager material!! She did all of this while being so very friendly and gracious!! read more

Will not order another item from Panera. Ordered a garden salad, I should of learned my lesson from a few months ago but had a gift card. Even with a gift card I will never go there again, throwing out the care even with a balance on it. Called to complain about the 1/2 rotten garden salad. The manager actually said to me that they are too busy to check the food they are sending out. REALLY!! He didn't say I'm sorry let me check and replaced your salad. I was getting mad and started to curse a bit, then he stated speaking loud and I just say well yelp here come. He should not be a manager or needs training on how to keep customers when he gets a complaint. How fresh they say they are, well then why did I get a 1/2 ROTTEN salad. Panera "made fresh" is a joke at the Jenkintown location. Should have a better manager. 06/15/18 @ 1:10 p.m. read more

I love this Panera and will go out of my way to go here instead of the willow grove location. They have the self checkout option and if you do encounter the staff I have found them to be very helpful. I've also ordered catering from here and the order has been right 100% of the time which is great since it's often a bit of a complicated order. read more

It's a Panera, you know what you're getting! Most people don't review chains since the experience is similar, but there are a lot of reviews shedding a negative light on the service that I did not experience. I've been here a half dozen times and have had standard service from everyone. Meaning, prompt ordering, prompt food preparation, appropriate greetings and order taking etc., and they even picked up my trays for me. I'm not sure what people are expecting. Lunch is BUSY, you should have your order ready! At the end of the day, if you like Panera, this location will feel similar to your experience at many other places! read more

The description says a warm and friendly environment. This one is far from that. Customer service leaves a lot to desired. Just bad attitude from the person who takes your order all the way to the person who slams your order onto the counter while screaming your name. Food prep area is sloppy but not as sloppy as sandwich assembly. Find a nicer panera. read more

I typically enjoy salads, sandwiches and soups from Panera. I've eaten in many locations in the city and in other US cities. Unfortunately this is THE worst location I've frequented due to the quality of the salads (lettuce is droopy), the portion sizes when you take out (they get real light with your caesar salad and the chicken when u take out!), pride in craftsmanship (your paninis are slapped together & not hot enough). If you live in the area you would do better visiting the location in Plymouth Meeting. read more

I had one of the worst experiences in this Jenkintown, Pennsylvania Panera that I ever had in any other Panera that I've gone to. The cashier basically ridiculed my order then proceeded to talk loudly with the person preparing my order about myself and my companion in a negative light. I am a regular customer here along with my friends and family and will have to rethink going here in the future. Panera should really be screening their employees here much more carefully. read more

I ordered a sandwich, half salad, and half soup. They stuffed it all in this bag that was obviously too small. I quickly checked everything to ensure that it was all and noticed I didn't have chips. I told the lady behind the counter and she kept swearing that they were in the bottom of the bag- which they weren't. Also, I paid for extra apple chips in my salad and received a smaller than normal portion. read more