This is the worst Chick Fil A I have ever been to. Unfortunately, its the closest one near my job. Nearly every time I come here there is an issue. They are so slow. No matter if I go through the drive though or pick up in store. I always use the app but it aways takes a really long time to get my food. Most recently I ordered on the app and went in to pick up my order. I ordered while in Walmart then slow walked across the long parking lot to get the food. When I get there the app says my food was ready but I had to wait. When the food came out I peeked in the bag and saw that 2 tortilla strips packages were not there so I asked for them. I should have checked throughly! I was also missing my salad dressing. So now I am eating this salad with french dressing from home instead of balsamic vinaigrette. I checked the receipt and yes I had ordered it. The staff couldn't be bothered to make sure the order was correct. At least if you are going to be slow, at least be accurate! read more

Food, customer service and wait are amazing. Food is prepared with love, customer service is superb and the drive through line keeps moving. I really love how they verify your order before you get to the window. If someone order is messed up it's because of their own self not staff. read more

Listen if you don't want to wait in the long line, order ahead on the app and run and get your food or do curbside.

I love the food from here, the service is good, I would recommend the 7 or 2 ( the 2 is spicy and not spicy) I didn't take pictures because it was that good and I was hungry 5 stars read more

Food is hot, service was fast, place is clean . I definitely will be back there. Employees were respectful and polite.

Never had a problem ordering food from here. Love their chicken deluxe sandwiches and waffle fries! Just remember to order your sauces when doing pick up as they can get very busy and it's hard to get in contact with them again. Other than that no issues. read more

This is by FAR THEE ABSOLUTE RUDEST encounter yet-that I've personally had at any chick-fil-a establishment and it's all thanks to the manager BLAKE!!! I ordered a 4 count chicken strip meal for my son and I..my son had a lemonade with and upcharge of $0.30 additional for the lemonade and that's normal, I had a seasonal key lime milkshake with and additional upcharge of $2.36 for a large milkshake which is also with in the normal upcharge pricing when you elect not to have the regular medium soda that comes with the meal. I tasted my milkshake and something about it did no taste right and I wanted to exchange my milkshake for the regular medium size coke that comes with the meal. The cashier Destiny was very polite smiled and made the coke for me and called over the manager BLAKE to do the price difference. Upon Blake coming over he already looked upset and he never once said anything to me he just gave me 2 quarters and one nickel and I said ...wait, I paid an additional $2.36 plus tax for the upcharge why are you only giving me back $0.55 and he said I already gave you back too much money as it as, and said here and put a nickel on the counter top and said here... I did not touch the nickel I just said you know what it doesn't matter and I just thanked The cashier Destiny for making the soda for me and she insisted on giving me the nickel that Blake placed on the counter. I was with my son eating and my son saw that I wasn't enjoying myself because Blake had made me upset at this point that I couldn't even enjoy my meal. I went back up to the counter to speak to Blake again...because I wasn't understanding his math of giving me $0.55 or the $0.60 and I explained to him that I should've gotten back the upcharge pricing that I paid additional for and Blake said the soda was $1.69 and you said the milkshake was $2.13 and I said no, the milkshake was an additional $2.36 but you shouldn't be doing math from the $1.69 price of the medium soda because that's what's originally included in the $8.09 for the meal and he said your right- but Look You can't just go to a business and return something because you don't like it and I said people return or exchange things all the time at different business, but right now i am here at this restaurant-at Chick Fil A---Blake said I can't come to your JOB and ask for a refund because I don't want or like something ..and I just looked at him and I was thinking that he doesn't even know my profession l-he is now looking at me and judging me... and assuming I'm in the restaurant business or Sales of some sort my saying to me that he can't come to my job to return something ...He was trying to embarrass at this point, and make me feel small. Blake had a scary-angry face on with wide eyes while he was talking to me and looking at my receipt as if he just wanted me to leave him alone...but I did NOT want to stoop to his level and disrespect him back in the manner that he was embarrassing me as others on-looked and nor did I want to make a scene because it seemed as if he thought I was going to make a scene. Blake ruined my meal, I should of returned my whole meal because at this point I didn't want anything this chic fil a had to offer. Blake tried to intimidate me and he even had the audacity to say the problem is that you didn't want it, you didn't like it that's not my problem, I shouldn't of gave you nothing back, I shouldn't of had even given you the exchange for the soda..and just walked away and i went back to my seat with my son. Never in my chick fil a loving life did I think I would have this kind of experience at a chick-fil -a ...especially not from a manager ...This experience today truly dampened my evening, I called their customer service hotline and spoke to a rep name Majestic and I am hoping to hear that my experience will be taken seriously so that at the very least the-Operator Duane can have a conversation with Blake about how he treated me today. You know when you work hard all week and you go into a restaurant especially a chic fil a --you expect to enjoy your outing because you can tell by how well polished all of the other employees are that chic fil a values their customers and I would put chic fil a as a magnet fast food chain ..one of my favorite fast food restaurants hands down...but today was huge disappointment...I would like to thank my cashier Destiny and the gentlemen that were working the dinning room area for being very polite to my son and I....and to Blake aside from you not giving me back the correct change and you giving me an angry face and acting as if You wish I would of just kept my mouth shut...sir I hope that your day gets better, if you are having a bad day please don't take it out on customers...and don't make assumptions about customers. Pardon th read more

Chick-fil-A - Receipt - Chicken Shop Near Me - Philadelphia, Pennsylvania

On 2 different occasions (because I gave them a second chance) they had prepared my orders incorrectly. 1st time: I requested milk with my coffee. Received my order with cream - in which I am unable to have because it makes me nauseous it's why I requested milk! Then my bowl of food had no utensils or napkins, was I supposed to eat my food in the bowl with the coffee stirrer that was included along with the creams I didn't ask for? 2nd chance: there was a staff taking order with her iPad. I carefully asked if you guys had milk because I cannot drink cream, she said yes. I said ok. Proceeded to the next station where another staff gave me my receipt. What did it say?! Coffee w/ sugar ‍. Proceeded to the pickup window, got my order, checked the bag, what was in it?! JUST SUGAR! Luckily I checked before leaving trusting that my order was correct! I told the staff what I ordered and that your co-worker reassured me that I will get what I asked for. This was when I found out from them that they DON'T HAVE MILK! This isn't a problem for me if I was told at first instead of just misleading me. I am a customer! Do you not want business?! Just do your job! Don't mislead a customer especially when you're in the food industry! Often times having a meal is what everyone look forward to the most after a bad day and to have their order incorrectly not once but twice, it isn't a pleasant experience unless of course, you don't care about the voice of your paying customers. read more

There's was a bug in my salad and I didn't realize it until I was halfway done. I'm giving two stars because I think the hot foods may be okay and less likely to be infested. I do feel sick after eating read more

Food was bomb , service was friendly I do recommend going inside to place your order especially if you're short on time

I went to get Gift Cards for my son's birthday, and they gave me all Christmas Cards, they say it's winer theme but I disagree. They won't refund them, they won't transfer them, and they said if I wanted new ones. I should just buy more. They were no help at all. read more

You always know what you're getting so there were no disappointments but I'm here to write a review about the customer service I got today in the drive through. The man that was at the stand killed a lantern bug for me that was in my window side so I could put my window and get my food. Thank you so much! Lol read more

I don't know what else to say. I continue to Grubhub Chicfila at the Tower Roosevelt Blvd location and they continue to forget straws, sauces, salad dressings and toppings. My family and I used to make a game of it, "It's time to play everyone's favorite game, WHAT DID THEY FORGET THIS TIME!!" But it's not funny anymore. It's actually concerning. What are they doing in the restaurant that they consistently forget straws and condiments?! I shall wonder no longer. Toooo many mistakes. I'm taking my business elsewhere read more

The devil is in the details. The Chick-fil-A deserves an outstanding review. I ordered the market salad And my cheese was in a little container on the side. I am slightly lactose intolerant so I appreciate this very much. My chocolate chip cookie was warm without me having to ask. read more

Absolutely terrible. Very unorganized. They have drive through customers parking behind their building and in the pep boys next door parking lot because they don't have your order ready when you get to the window. The wait was about 20 mins for our food then our order was missing items. I had to get out my car and go up to the window then the workers gave me attitude. And the manager was right there and said nothing. It is not their pleasure to serve their guest. They are very rude and by far the worst location I've been too. read more

ordered curbside pick up at the morning few days ago while there's already somewhat long line. I can get my food pretty good. Their mocha is very good but very high in sugar... read more

This Chick-fil-a is so great! They helped me out so much i was in a rush to find something to take to a work potluck and they were so kind! They got me a platter ready in like 15 minutes! They are great!!!! read more

The packaging of my chips were very dirty. Like something had spilled on it some time ago. However the food was so fresh and yummy. There's always a huge line in drive thru but it goes by surprisingly fast. read more

I am never disappointed at chick fila. This location was no different. Excellent service with a smile! Food was fresh and delicious. A step above all other fast food establishments. Keep up the great work! read more

I ordered from this location my first ever order from any location ever! (Door Dash) I got my order fast, but it was all wrong and the food was ice cold?? My order was $42.00 when I let the store know they messed up (it wasn't door dash) the gave me $1.52 refund!! This is a total insult, as you can tell this will be my First and last visit to a Chic-Fil -A store. read more

90% of the time they get your order wrong. Order large they give medium, order grilled chicken you get fried. I'm honestly surprised they have 4 stars on yelp. They're a joke. read more

This location is always busy! Going in seems a lot quicker than the drive-thru. The employees and they run like a well-oiled machine especially on Saturdays. Only once was my order incomplete and it was fixed right away! Love the salads! read more

This my first time at this Chick-fil-A. It's pretty clean and chills. Better then going all the way downtown to the other one.

For some reason the employees at this location have the attitude of a McDonald's worker. I've always known chic fil a employees to be welcoming and nice but I have yet to experience this at this specific location. Also my food is never really hot. I think I will travel to a farther location to get the service that I deserve. read more

The service is horrible got my order wrong. I spoke to a manager and she really not manageable material very disrespectful. I was mistreated because I'm African American. I am so shock at Chick-fil-A but... read more

Nice to see quality of product and top notch customer service to the forefront. Stopped for breakfast and was very satisfied (again). From the friendly greeting from Harriet at the counter to the manager walking through the dining area making sure everyone was having a pleasant experience. read more

Terrible service, 3 times in a row at this location. Never had issues prior to this and mistakes do happen, however it's the stank a** attitude of the workers in the a.m. On this final incident, my order was incorrect 3 times! LOL idk if they're trying to be smart or if the comprehension level is that low! I'll eat at my regular location going forward. read more

I stopped today to pick up 2 kid meals for my kids after school. The way the girl greeted us was whack. You could barely hear her but I put my order in and drove forward..? At the window, she told me the total. I asked her for sauce, she handed me my card and receipt-had her back turned to the window the time I waited for our food. She handed me the food and said "here you go" no..have a good day, nothing. Service is extremely well known at this franchise. So it's kind of surprising to find someone coming off like they don't like their position there?! I don't know what's going on here, the employees are like hit or miss. read more

This particular store on Roosevelt Blvd has the absolute worse service of any I have ever gone visited. We waited 50 minutes in a drive through where I could see 4 employees sitting in the booths on phones and eating. They always have tremendously slow service and have made mistakes on our orders. I will drive an extra 30 minutes or choose a different food option instead of eating here. read more

I love eating here always fast with my food and always treats you well. The staff is always helpful and great set of people.

This is a very well run establishment. Was highly impressed with the food, service, cleanliness and courtesy of the employees. Well played chic fil a. Cheers !!! read more

Came here for the first time and it's a very clean restaurant. I was a typical newbie and forgot my drink at the counter, but the person who brought us our food was kind enough to get it. The rest of the staff are very friendly and everyone is neatly dressed. I'll be coming back again. read more

This is THE WORST chick-fil-A I've EVER been to. When they first opened up, I was very excited because I usually travel a good distance to get Chick-fil-A. This one is closer to where I live. I'd rather drive the distance than to ever come back to this one (Northeast Tower). There are a few staff in there that are nice, but most of them are young kids that are just rude and careless. The food is almost never fresh! It's like they have old orders laying around and just give them to whoever orders the same thing. I called the manager to complain and he completely disregarded what I said. Let's just say, I won't ever be back there again. (& that's a shame because Chick-fil-A is known for their amazing service). read more

If I was able to give 1 star I would. Today I went to Chick-fil-A, I ordered a 12 piece nugget. The manager messed up my order and gave me a #1 Deluxe meal. Now I didn't order that, imagine if I was allergic to Cheese, Lettuce, and Tomatoes. read more

Busy busy busy. But clean well staffed and managed well. After watching the manager defuse an irate unreasonable LOUD angry woman, he politely delivered our food and spent time in the dining room at different tables. read more

Stopped in on my travels South. Excellent service, fast and accurate. The food was hot and the folks were friendly and polite. This place is clean and appears to be fairly new. The owner /operator was very involved and made sure everything went smoothly. Great meal! read more