I've heard people rave about these far too long to not have tried one in all these years. I'm not so enamoured of bread, though, so it wouldn't be my first place to try. However, friends went on about the soup and sandwiches and salad, so here I was. The exterior of the building has a cutesy, trendy 1990s look that certainly beckons to the Will & Grace and Friends crowd. Inside, it's very similar. I was quickly met by a rather perky woman behind the counter who seemed to lose her smile when I told her I'd never been at a Panera Bread. "Oh, no, I'll have to work at it!" She told me about the half meal/pick 2, where I could get a bowl of soup and half a sandwich or salad. That sounded fine, so I ordered the Ham and Swiss, even though she suggested the Turkey, and I got the broccoli cheese soup, which is usually good anywhere. "For 99 cents, you can get a baked goodie." so I did. In any case, with half a sandwich, soup, medium soda, and baked treat, I was up to $10.43 without breaking a sweat. Of course, because it's almost a self-serve joint, you don't have to tip but you have to go retrieve your food, unlike Hardee's across the street where they bring it to your table. So, I got my drink, sat down, and I was thinking about some great Italian Ham and Swiss Cheese and great bread, and someone called my name rather quickly. I went to the counter and I took my lovely melamine tray to my table. Kitty must be missing her milk bowl because surely that was the tiny bowl they used for my soup. The sandwich bread was a good size, for a half, but it had perhaps 2 slices of ham and one slice of cheese, with tomatoes, onion, and lettuce. At this time, I was ready to laugh because I'd been fooled. My adoptive mum used to bake bread every day and she'd put meat and cheese and tomato, onion, and lettuce on my sandwich if I'd eat it. She'd even make some Campbell's soup. She could have been making a fortune with a cold sandwich and hot soup! The soup was okay, but I can say that many places have better soup. I can't say that I can open a can of soup that's better but I can probably use an Archer Farm kit from Target and make better soup. I know that I can get a better sandwich from the Target deli. I'm still wondering why the extra lopped-off baguette roll was added, but apparently, it's an automatic thing. They should hold the extra bread and add some meat or cheese to the sandwich. The short roll was good and so was the brownie but exquisite? No. It's average food, served cheaply but not on paper or styrofoam, and priced for the atmosphere. read more

Panera Bread - Store front - Sandwiches Near Me - Indianapolis, Indiana

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What can I say? I love Panera and it always makes me sad when I do not get good service. I typically come to this location when I get off work or in the area on Saturdays. They are typically super quick super friendly and super clean. I recently started using the app to place quick pick up orders. They always get it right at this location. Apparently, I come here too often as the staff remembers me now. The coffee subscription service was such a great idea! read more

Panera Bread - Panera! - Sandwiches Near Me - Indianapolis, Indiana

This isn't necessarily pertaining to this specific Panera location but to the company as a whole; the food and drinks are majorly overpriced. I came here to get a large iced latte and it was $4 for this tiny thing. Save yourself some disappointment and go to Dunkin for a coffee three times the size for less money. read more

Panera Bread - Iced Madagascar Vanilla Latte - Sandwiches Near Me - Indianapolis, Indiana

Paid $37 and didn't get the sandwich I ordered. Didn't get home until 10 which is when they close so I hadn't had time to call and sort it out. read more

I always order on the app on my phone because I have the coffee membership and it's easier to customize my order. My order sat behind the counter for several minutes while I stood there and looked at it before anyone asked if I needed help. When we got our food, it was cold. To top things off, midway into our meal, we noticed a commotion in the back of the store. Turns out the toilets were overflowed and leaking into the carpet underneath tables. We quickly packed our stuff up to leave, but heard chatter that they were going to evacuate the store. read more

About to cancel the sip club, and just start going somewhere else for breakfast. Never seen a restaurant before that is as consistently dirty every morning at opening than this one. I just couldn't bring myself to want to sit down to order everything just felt so Little flying bugs have taken over the fountain machine area. I just want to So disappointing since the only other option south is just as bad, and smaller. Have to drive to one of the new fancy ones up north. So I'll just spend my money somewhere else. The odd thing. The manager is in here all the time. How is this place so dirty? Can he not see how dirty the dining area is? Does he not see the negative reviews for how dirty his restaurant is? Does he just not care? read more

i went to Panera on Saturday and enjoyed lunch with family. i got two everything seasoned bagels with cream cheese. it was delicious! they have plenty of food options for every meal of the day. i recommend getting their early if you want a bigger selection of bagels and pastries to choose from. the restaurant had plenty of seating area and was clean. they have a program where you pay a few bucks a month for unlimited drinks which i am planning to check out. the cashiers were friendly and got everything right. if you don't want to wait in line you can order at the kiosks at the entrance! read more

This review is for drive thru only. Good customer service and relatively consistent quality with food/beverages.

This location is awful when it comes to drive thru wait. If there's more than 2 cars in the drive thru line I don't even bother. Typically I'm in line for 10 minutes at least and as much as 45. 45 minutes in the drive thru. That's insane. People usually end up turning off their cars because you burn so much gas sitting there idling that long. I bought the unlimited sip club deal, which is great...but trying to get through there quickly to get coffee is not happening. read more

Panera use to be my go to for a quick, inexpensive lunch or bagel spot. Recently, I feel like the service has really diminished. I went during lunch on Labor Day and it was not busy. I hate to do the kiosks they have available because I think it is easier to order with the cashier. This visit I relented to using the kiosks because there was only one cashier who seemed to be struggling to place the order. There was one person in front of me and I saw plenty of staff waiting around so I was unsure why no one hopped on to help us waiting. I finally decided to go to the kiosks which was easy enough to use but it kept suggesting extra items such as cookies/drinks which I could have done without. They had pagers next to the kiosk and you enter your pager number so they can let you know when your food is done. It also took my name from my credit card and showed they would ring my pager or call out Staci. I went to get my drink and the space to get your fountain drink is small and in a sort of hallway. Panera also has new teas so a few people were test tasting each and rinsing out cup between each taste- this took up a lot of space and time. I took a seat and waited for my food- my fellow companion had arrived before me and already gotten her food. A few minutes passed and no page was received but I did hear my last name called out. I have a common last name and saw someone get up as well so figured it was not for me. Another few minutes pass by and I hear my last name again and see another person get up. At this point, I figure well I put my first name and my pager number- they will page me. A few minutes go by and I hear the staff very loudly yell out my last name and what I ordered. I go up and receive my food and no one at the counter was willing to talk to me about what occurred. My pager never went off and they never said Staci!! I was very confused and no one was willing to make eye contact let alone answer my question. The food was okay- most of the menu items have been removed recently- my favorite was the Sierra turkey. This visit I had the ham and Swiss. I typically order the half order as it is cheaper and Panera's prices keep rising. This Panera's parking lot is smaller than most and the drive up window makes it hard to get in and out of the lot easily. They also have outdoor seating. Indoor seating is plentiful. Drive thru is probably your best bet here. read more

Souffles are extra tasty carbolicious, cheese filled circle sized serving hits the spot. Not enough carbohydrates, so added a yummy Cherry Brittany Danish to round this breakfast out. Lots of options and nice to view in the case, service quick and helpful. Coffee is mellow and the temperature is perfect. read more

Don't use Panera for delivery the past 3 times they have not delivered to the correct location and not delivered the correct or incomplete order. I gave them two stars because they did send the rest of my delivery but it's a pattern of inaccuracy. I should have just had McDonald's. read more

After waiting 15 minutes (without any progression) in the drive thru line, I decided to try my luck inside. Only a few customers inside the building - and several crew members in the food prep area. Was told there was no wheat bread. Out of baguettes. Was told exact change or card. Folks we are not a totally cashless society. Some of us don't want to utilize a card for every transaction. ....what a disappointing experience. I think you have lost a customer. read more

I placed an order for a tomato mozzarella flatbread at the drive thru. When getting my food I noticed I was given a Chicken sandwich. When I went back into the restaurant to get my correct order, the VERY rude manager told me they don't have tomato mozzarella anymore and haven't for a long time. When I ordered at the drive thru I was not told this was no longer an item on the menu. I let him know they still show on the menu when you google Panera. He looked at me and said "no it does not, you're lying." As you can see below I was in fact NOT lying. I would not recommend this location to anyone who values good customer service. read more

Panera Bread - Tomato mozzarella flatbread still on the menu - Sandwiches Near Me - Indianapolis, Indiana

This review has to do with the people who work here. Specifically, the manager. The food is fine. I placed a delivery order at 745 pm. I didn't know this before hand, but they stop delivery at 8 even though they close at 10. I also mistakenly placed the order for the next day. Realizing this 15 mins after I placed it, I called to cancel the order. They didn't pick up the first couple times. I eventually got through to one of the line workers who said she needed to get her manager in order to cancel. I WAS ON HOLD FOR 20 MINUTES. It was 815 pm on a Sunday. After being on hold for 10 mins, I decided to go in person to see if I could expedite the process. The manager finally answered after I was on hold for 20 minutes. She immediately had an attitude and was rude. When I explained the situation, I acknowledged I made the mistake and asked if I could pick up the order instead or, if not, I would cancel the order. She cut me off and said she would "print out the order so it wouldn't be made tomorrow." When I clarified whether or not we would be able to pick up the order, she said "sure." When I double checked, she cut me off and said "I already said yes. Just get here and it'll be ready." Very unprofessional. When I got to the restaurant, she evaded questions about whether or not the order would be comped. They were also out of a lot of the ingredients to make the order. Overall, very unprofessional, rude and has no idea how to properly manage anything. I've been to multiple Panera's and this one by far had the worst customer service. 10/10 would NOT recommend. I left confused about whether or not I was paying for the meal and how much. read more

Stopped by their drive thru for a quick morning bite yesterday. Menu at the drive thru is fully visible and large enough to see without squinting. My heart goes to the asiago bagel with a side of Panera's honey walnut cream cheese. Bagel must be toasted to get the full asiago taste. Everything was great and hot! My only peeve with Panera's is the price of their cream cheese. It's only a few cents less than a actual bagel. A bagel is $1.39 and cream cheese is $1.30. It is what it is...I guess they offer butter for free but you need cream cheese for the full effect. I also picked up a candy cookie for my birthday treat! These cookies are great! A giant sugar cookie with little milk chocolate candies everywhere or somewhere everywhere since it looked like half the cookie missed the candy piece assembly line. The drive thru line moved a little slow but it appeared the lady in front of my had a large order as they shoveled out her bags thru the drive thru window. I'd recommend using their app. You can order and pick up usually within 10 minutes of ordering plus you get FREE stuff, like birthday treats! read more

Panera Bread - Freshly toasted! Asiago bagel with honey walnut cheese cheese - Sandwiches Near Me - Indianapolis, Indiana

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If I could give a 0 star i would this customer service SUCKED 2 bowels of soup took 30 mins with barely anyone in line. Get your workers.

Always get my favorite tomato soup :) I dont stray from that! I've even bought it in their larger containers... that's how good that stuff is . Enough said. read more

Panera Bread - Chicken, gouda, egg, avacado, peppadew pepper and chipotle mayo - Sandwiches Near Me - Indianapolis, Indiana

Never again. I have been burned a countless number of times and have returned an even more embarrassing amount. I continue to get plagued with poor delivery timing, order inaccuracy's, food quality inconsistency, portion inconsistency, etc. Tonight was the last straw when I received a sad looking chicken sandwich lacking the garlic aioli, and flavor in general, and a chip bag that continues to shrink. At most places you get what you pay for, but at Panera, I'm tired of paying a premium for disappointment. read more

Panera Bread - Sad spicy chicken sandwich without the aioli, and missing flavor. - Sandwiches Near Me - Indianapolis, Indiana

Why do you offer curbside pickup when you don't bring it out. After waiting at least 10 minutes I went inside. It was sitting in the pickup section. I don't mind coming in but it's nice to let your customers know not to bother with curbside. Saves time and frustration that way. read more

Typically I am a huge Panera fan but this location was having a rough night. The food order went well. We got our food quickly. The food was good. I ordered a half sandwich/half salad. My husband had half sandwich/half soup. My only criticism is the cleanliness of the restaurant. When we went to sit down our table was dirty and there was food/trash on the ground. There was a worker that skipped over the trash several times. read more

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Devin helped me and he was so nice! The man new exactly what he was doing. He served me with a smile and that handsome feller need a raise for real! read more

So I'm a fan of this place. I really am. They've updated their menu and brought back a lot of old favorites. It's becoming more cafe style with the adding of pastas. Just not your average soup/sandwich/salad place. The food I have no issues with. It's a great variety of options and always a good go to when I can't really think of what I want for lunch. The service is extremely lacking at this Panera from where it used to be. The staff isn't super friendly and is often rather rude with the exception of one or two employees. Most recently this week I was in here and the ice in the machine was stuck and two employees stood there while people were banging on the machine and trying to unclog the ice. Neither offered to help. One was a manager and she didn't say a word...she just stood there wide eyed. The ice machine kept running and once it was unclogged it flew out of the machine and all over the place....minor avalanche out of the ice machine and the manager walks away. Leaving ice on the floor and just a mess that could have been prevented. The ice machine actually smelled like it was on fire. I'm not a fan of the apathy and lack of customer service I have experienced here several times over last few visits. Makes me question returning. read more

Disappointed that a delivery order did not arrive sealed. The bags for each order were not rolled down and open to the air. The large bag was bit sealed. This seems less than optimal when orders are being delivered. read more

One Panera is much like the others. We have eaten all over the place and this Panera is one of the better ones. The breadbowl soups are great, filling but somehow its never a filled bowl of soup so its more bread than a soup highlight (not back for breadies like my family) but I would like the soup to at least saturate into the bread bowl. Panera makes tasty sandwiches too and of course their tantalizing desserts create the inevitable cry of we need a dessert too. Adding a 99c bakery item is phenomenal marketing plan for sugar hungry kids !!! read more

ALERT - 5 stars from me. :) I hadn't had Panera in a while and was happy when my wife suggested I run out and get some breakfast from Panera. I wandered in about 8.30 am and was surprised to find only one person in line. The gals behind the counter were pleasant and made small talk with me while we figured out what all I wanted. While I could have went for a breakfast sandwich or something else.. their bagels are too good to pass up. I walked out with a couple asiago and cinnamon crunch bagels. For $5 or whatever it was, breakfast doesn't get a whole lot better (unless its homemade biscuits and gravy!) The location is ok.. not the best for some people, but its convenient for me. The location was clean and well kept and staffed with friendly workers. Overall a good experience and good food. read more

This is the worst Panera. They do something wrong on almost every order. You will wait forever for them to bring your curbside order, and then they will throw it at you and run off bef you can check it to see what they have messed up. read more

This place is a joke! I ordered the steak and white cheddar sandwich and got little to no meat. A far cry from their advertised sandwich. Where's the Beef Panera!! read more

Panera Bread - Here is the picture Panera advertises - Sandwiches Near Me - Indianapolis, Indiana

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You know you love Panera when you used to work there for 2 years and you still love going there to eat!!! I have been to this location a few times and I have never had any problems. They always have what i want! And this time, they brought the Asian Sesame Chicken Salad back! Thank the Lord!!! It's my favorite!!!! This location has a drive thru which is so helpful when you are a hurry!!! read more

Panera Bread - Lg Green Tea with Asian Sesame Chicken Salad Broccoli Cheddar Soup - Sandwiches Near Me - Indianapolis, Indiana

Dirty, dusty, trash on the floor, floors sticky, water in hot water dispenser was lukewarm. The dirtiest Panera Bread I've ever been in.

I love going to Panera for lunch and recently, after being persuaded by their ad campaign, decided to give their breakfast a try. They have the best "fast food" breakfast sandwiches of anywhere I've been. I highly recommend the grilled ciabata sandwich with egg, Applewood bacon and cheese. If you're used to getting breakfast sandwiches at other places, you're in for a pleasant surprise- the eggs actually look and taste like real eggs! Also, the ciabata bread is much better than a greasy biscuit or croissant - your hands won't be all disgusting after you get done eating. I'm sure they are still really high in calories, but the Panera breakfast sandwiches don't make you feel as guilty! I tried the spinach & artichoke souffle for the first time yesterday. It was good -- a sweet & flaky pastry on the outside with eggs, cheese, spinach and artichoke inside. But, I would go for the breakfast sandwich over the souffle -- it is more filling and just generally tastes better to me. I usually go to the Panera in Fishers on 96th Street, but this weekend went to the one on Southport Road and found that the Fishers location is much faster with getting your order ready. Either way, try the breakfast sandwiches! read more

This location consistently gets my order wrong, they forget my dessert when I order take out, service is slow and today they didn't have bread bowls but they still let the two people in front of me order them. I ordered the power chicken hummus, I was extremely disappointed since there was almost no hummus in it. Worst Panera location ever!! read more

Panera Bread - Where's the hummus in this Power Chicken Hummus Bowl?! - Sandwiches Near Me - Indianapolis, Indiana

Great food. Soups are always good. Why don't they serve oyster crackers? Most people grew up putting crackers in their soup! I still like eating here. read more

Worst catering experience ever. Ashlee has a terrible attitude. Got my order wrong for my event. Didn't apologize. Made it seem like my fault. Is this chick serious? Is she mentally stable??? She also smelled like cigarette so bad it left an odor in the room after she left. I will not order from this location again after this experience. Wow. read more

The food here is always top knotch and the staff is super nice. Great atmosphere for a job e dinner. read more

Panera Bread - Sandwiches Near Me - Indianapolis, Indiana

I could drink their green tea w lite ice everyday and almost do!! Their new soup with cage free eggs, lentil and kale is out of this world! MUST HAVE I have had mistakes in my order but their service goes above and beyond to make it right. As much as I eat there, No, fast food is perfect. This is a place I can take my whole family and they always find something the LOVE. read more

This is my secret chain restaurant addiction. I can rationalize this problem by letting you all know I don't get any of the delicious looking baked goods or bagels that are seductively displayed behind the drool glass guard. We go here when we are poor and/or really want a huge salad. During the winter I do require some broccoli cheese soup in a bread bowl on occasion. After a long day of shopping at the thrifts, sometimes I just need a no thinking meal. Voila! Panera! I really want to give it 3 1/2 stars. I can't give them the full 4 b/c there are some better places more deserving of 4 stars. I hang my head in slight embarrassment, kick at the ground with the toe of my shoe, and mumble, "I like Panera." read more

Panera Bread - Blue cheese & steak salad - Sandwiches Near Me - Indianapolis, Indiana

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Place was clean and service was available. I ordered the chai tea latte, it was good. I love what they're doing here. It's a good place to have a meeting and talk with a relaxing drink. read more

Panera used to have great pastas, but ever since they changed their menu, it's never been the same...I usually order online to pick-up and there's always a problem with the order. And of course, I don't realize until I get home. The staff is friendly and the location is always clean. I'm just not a fan anymore. read more

I love Panera Bread's food. Its my comfort food and my entire family shares the love of Panera Bread.HOWEVER, I was so excited when Panera started delivering and was completely let down. Twice when ordering delivery they charged my card twice, I thought I would just start using cash and they do not accept cash deliveries. The last time I ordered delivery they charged my card once, but never showed up with my delivery. Today while working I was really craving Panera, however online it wouldn't recognize the address , although I have had delivery here before. Then I called 7 times and wasn't able to get through to anyone. I love Panera's food. HATE their service read more