My mother-in-law went to lunch at this Panera yesterday. After she got home, she realized she had lost a ring that was a family heirloom. I called Panera and asked if anyone had turned it in and I was told by the staff they had it. The staff member Kayla was so kind and receptive when I called. It is so nice to know. There are honest and caring people still left in this world thank you so much. You made my mother-in-law so very happy to get her family heirloom back.!!! read more

Serve what you sell. For the price this should have several slices of avocado. Also when addressed in person fix the issue. read more

Panera Bread - Garden Avo & Egg White Sandwich has one slice of avocado. When I asked about it the guy said "yeah" that's a quarter avocado. - Sandwiches Near Me - Hagerstown, Maryland

I have never had a problem with this Panera. I love the drive though. The service was speedy and friendly. The inside is usually clean and well lit. The food was delicious and freshly made! read more

Panera Bread - Green Goddess Chicken Cobb Salad - Sandwiches Near Me - Hagerstown, Maryland

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This is one of the most ridiculously laid out restaurants I've ever been to. I was left waiting for my food for 15-20 minutes, just to be told the food was left out to get cold on the other side of the building at the bakery instead of the location where myself and multiple other customers were waiting for our food. I shouldn't have to scurry to multiple different places to put together my meal. It ruined our breakfast and I'd very much like to not come back. read more

Clean, fast, fresh bread, good customer service. We stopped here in 2025 the day before Thanksgiving. The restaurant was clean, our order came quickly and the bread was freshly baked. The guy cleaning up the dining room even offered to take my tray away which was super nice and brought my experience from four stars up to five! read more

Panera- did you change your bakers? The bread was dry and bland, the cherry danish was very dry and crumbly, and the super delicious bear claw has been replaced by a mediocre "almond pastry." I'm so disappointed. Also, the melted cheese on the chicken Romano bagel had a weird electric griddle flavor. Otherwise, the restaurant is clean, the service is good, and the staff are very friendly. I hope they can get some of the food items back on track. This has always been one of my favorite places. read more

Even though it is a little expensive I would say it's worth all fresh food this time I was through the drive-thru and it was fast and a smile read more

Very pricey but also very delicious. Deserves the 3. Staff was fine. I don't expect much out of high school kids . Only real downside is the price like previously stated read more

Super friendly people and a nice clean place. I had a sandwich that was made wrong and they remade it immediately, then brought it to me with a fresh cookie lol. Just a fantastic experience and delicious food read more

Worst Panera location I've ever dealt with. Not sure how it's ran during the daytime. But during late evening hours it's a crew of teenagers who show no respect to customers. But after speaking with Mgr. Les I see why the children had the nonchalant attitude and lack of respect they had towards customers. If an adult needs to go through training again regarding serving customers with food allergies and treats the customer as if they are wrong for bringing awareness to an issue, of course the minors will follow in suit. Push back on remaking an item that instructed not to have cheese and somehow they forgot the protein. The other salad had two missing ingredients (none of which were additions or substitutes) and every side item in the 3 person order was incorrect. 20 mins to only correct the food allergy order but that was because the teenagers were too busy hiding in the drive thru area trying to avoid another customer who was almost in tears who was trying to verify if pork was used as an ingredient (religious beliefs) . Guess Manager Les was too busy outback to actually perform his duty of managing his crew. read more

They put bacon on my mac and cheese. Never heard of them doing that, I've gotten this multiple times before. What if I had an allergic reaction, or was vegetarian. RANCID!! read more

Panera Bread - Mac and cheese - Sandwiches Near Me - Hagerstown, Maryland

Had a fabulous lunch at Panera Hagerstown md with a good friend ....the best salad i have had in a long time ....Asian sesame chicken salad ....love the bread too .... read more

Panera Bread - Always a good place to go with a good friend - Sandwiches Near Me - Hagerstown, Maryland

Worst Panera experience I've ever had. They changed up the bread on the sandwiches I ordered without asking and didnt include any utensils even though I added them to my order. It was a pretty big order so it was annoying that they didnt include any utensils at all- not even napkins. I also had chips included in my order and they threw in UTZ brand chips. I didnt know Panera even carried other brands of chips aside from their own. There was also some baguette that was included as a part of the order with no butter. read more

Panera Bread - Not Panera Brand Chips - Sandwiches Near Me - Hagerstown, Maryland

As a restaurant worker myself it takes a lot for me to say anything, but my experience was less than ideal. I watched employees in an open kitchen setting verbally complain about their job, and couldn't wait to go home. Also, if soup and sandwiches are ordered together, the soup is the last thing to be put up in a food window considering "it dies" the fastest. I watched my soup sit in the window for 5 plus minutes while I waited on a sandwich. Food was horrible to be honest, will not return. read more

This is the third strike no more order completely wrong will not be ordering again ordered broccoli cheddar soup looks like I have a cup of pasta sauce. read more

The current cashier with the long braids is a young lady but quite rude with a toddler's attention span and not paying attention. I asked to warm up the baguette and she suggested the microwave. We all know what happens to bread there; ignorant suggestion. The grilled cheese was not on the miche bread as usual. Instead it was on regular thin wonder bread. Staff was to busy enjoying chit-chat instead of excellent service. Please get a friendlier face with a better attitude for the cashier. Her negligence affects the rest of the crew. She also did not give us our fountain drink that was paid for; again not paying attention. read more

Panera Bread - The crust of regular slice bread; not miche. - Sandwiches Near Me - Hagerstown, Maryland

Always friendly and great food! Great for breakfast or lunch. My kids love their Mac and cheese.

I'd like to say something good. The staff were friendly. That's it on good. What I got was a mostly mayonnaise sandwich on a dried out ciabatta bread. Where was the chicken??! That was in the sandwich name, chicken. Mostly mayonnaise with 3 small chunks of avocado and 2, 2" red strips. ?? It was awful. 7+ for a mayonnaise sandwich. Did you run out of bread? This is why the place was 60% empty. I went in hesitantly. No more. read more

One of the best Panera experience by far, my server Jennifer was fast and accurate this morning for breakfast. The other ladies who helped in for her were just as good, nice teamwork! The food was as it should always be, no under baked bread or croissants, I will come back for more! read more

Panera Bread - A way to go! - Sandwiches Near Me - Hagerstown, Maryland

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Came to this location for lunch and ordered a Turkey Avocado BLT (the only sandwich I ever get because I love avocado) was disappointed when I bit into it and realized that not only was the avocado not ripe, but was also partially unpeeled. My brother went back to the pick up counter and asked if he could just get some new slices of avocado that was actually ripe to which the girl replied "oh. We don't have more avocado." I just think that if the quality of the food isn't acceptable, you shouldn't serve it and should at least be a little apologetic if you do. read more

Panera Bread - Partially unpeeled, unripe avocado. - Sandwiches Near Me - Hagerstown, Maryland

The soup tasted weird. I have learned about Panera through my daughter's friend, who works for Panera, that the food is GMO free, cage free, fresh and etc. However, the soup tasted weird. I said it already. It tasted like a soup prepared with fake cheese and old broccoli. The salad, on the other hand, was good; the lettuce leaves were crunchy, the dressing was rich but never paling, and the combination of veggies with the chicken was extremely fresh to my palate. The place was clean, as well as the bathroom. When I enter a bathroom that has a sign reminding the employees to wash their hands before going back to the kitchen, and I find the soap mixed with water, I never come back. This was not the case; the soap was thick and not dissolved. read more

Panera Bread - Sandwiches Near Me - Hagerstown, Maryland

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Non-buzzer location. Fair amount of parking in the shared lot, plenty of seating inside. Tomatoes weren't omitted from friend's salad as requested. Bread was good despite minimally thick crust. Bacon wasn't very crisp, nor was the apple. read more

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Here is an example of the raw chicken we were served tonight. I brought it to the attention of the management and was told it was pulled chicken and always looks like that. She assured me that it was cooked but offered to bring another bowl of chicken out to replace it. read more

Panera Bread - Looks raw to me..and it was cold on a bowl of mac-n-cheese - Sandwiches Near Me - Hagerstown, Maryland

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Had to go to Petsmart around lunchtime so I decided to check the place out. Very busy, yet the food was delivered quickly. The cashier needs to slow down whilst talking, she spewed her words out quicker than a auctioneer. Got the meditarian sandwich with the words smallest bag of chips. Not worth the money to be frank, could alo do with seasoning. The patio offers a stunning view of Garland Groh Boulevard with I81 in the middle distance. A place where artists must gather for inspiration. Free decent wifi which is good if you need to get work done, but I disagree with a previous reviewer who sees it as a great place to escape the local culture. Better places to eat & relax in the area. It's just another chain... read more

I love coming to Panera for their new "soups", or bowls as they call them. Not too many calories, and delicious. Great service here, solid wifi, plugs for laptops, great place for small groups to meet. Decent parking. read more

I got soup the other week and it was half empty and then decided to give them another chance and went back and got a grilled cheese and this is what I got. It's sad that they can't make a grill cheese while being dead without burning it read more

Panera Bread - Sandwiches Near Me - Hagerstown, Maryland

I stop by this place frequently for lunch. The food is good. They have a good variety. I wish they could keep autumn squash soup on the menu all year. read more

Around 1900 I called to place an order, person who answered the phone stated I should call back in 5 minutes because they are to busy to take a phone order. I replied that it's only one panini sandwich and a bag of chips. Person insisted that I call back in 5 minutes because they are to busy to take an order. I ended up ordering through the app, but was disappointed on their lack of customer service skills. I'm placing an order not trying to hold a conversation read more

I absolutely adore this place! The broccoli soup is always good along with the bread. Drinks r never watery, environment is always clean, and staff is super friendly! My boyfriend has gotten an eyelash in his soup once, but other than that, it's been great! read more

4-28-19 @ 1010am Chick at the register was SUPER sweet. I've only eaten at Panera bread twice and she glossed over the menu with me and told me her faves plus best sellers of each category. The perfect amount of information provided. I wish I wouldve gotten her name, but I got lost in her eyes and in her warm charm...hence her upselling me on a spinach artichoke pot pie thing with NO PROBLEMS....she could have sold me a polished turd for a million dollars...she was probably about 5'4, 110-120 lbs. Olive skin. Minor tattoo writing. And I think darkish hair in a pony maybe a little longer than shoulder length....Panera should take pride in this employee for her willingness to work with a GENUINE smile on her face, and GENUINE good will towards others....and she can upsell with that smile ;) I think I'm in love...... :) read more

Ok, they got rid of my favorite sandwich which was the Italian Combo and replaced it with some thing called The Italian which is not the same sandwich is all. The new sandwich is terrible and more expensive to boot. Bad move Panera...bad move. :( read more

Although Panera is a chain restaurant they are good. Their fresh baked bread and pastries are always fresh and taste wonderful. If you order bread or bagels they can slice them for you, just let them know. They have a nice menu of sandwiches, soups and salads. All made to order while you wait. Although they don't offer table service they have staff walking around to assist with any questions or just to clear your dishes for you. Definitely worth the stop. read more

The Panera in Hagerstown is constantly running out of the baked goods (bagels, breads, etc) they are supposed to have for sale. They apparently do not bake throughout the day so if you go at 3:00 in the afternoon you're lucky if anything is left, which kills me because they are open to what, 7 or 8 at night? They want to push their overpriced sandwiches and what have you. If this is a franchise than the owner should realize this is a lousy way to run his restaurant. read more

I don't recommend this establishment if your African American. They are very micro aggressive and don't greet African American customers like they do others. they also lack diversity in their establishment as at least 90% of their employees are white. Which tells me they either choose not to hire minority employees or their clear micro aggressive behavior towards minorities prevent them from applying. They don't enforce mask regulations when it comes to Caucasian people as I have personally witnessed some of them come into this particular establishment without mask on and no one says a word. . I would also suggest that you check your bank statement when getting food from this establishment because they have a tendency to double charge your card. read more

Awesome location, food is prepared right, and you can usually find a clean table even though this restaurant routinely breaks sales records for the company per the manager. You often see people hanging out beyond their snack/meal because of the jazz music filled ambience and the free wi-fi. There is also a nice sized outdoor patio, although you will have to contend with people walking through as they enter and exit the restaurant since it is situated on the main sidewalk area in front of the restaurant. In the summertime don't miss their strawberry yogurt smoothies and their raspberry mango iced blenders. read more

I really enjoy every bit of the food at Panera, it's fresh, innovative sandwiches, salads and soups are always delicious and priced right. The Bakery items ROCK. Pastries, Brownies & Blondie's, Cookies, Cakes ~ LOVE the Chocolate pastry and shortbread. This place is perfect for picking up items for the office, either breakfast or bakery items. The staff are always friendly and even when they are packed their smiling and the food still comes out fast! YEAH for outside tables and FREE wifi! GREAT webs site for everything you need! Except coupons, where are the coupons EVERYONE loves especially in this economic time? One last thing and the ONLY thing that drives me CRAZY! I drink water, lots and lots of water and they give me a TEENY TINY plastic shot glass size cup for me to refill a million times through my meal, which is why I don't go there as often as I would like. Which I almost removed one more star but the bakery makes up for the TEENY TINY cup. :( UPDATE: They still use ITTTY BITTY water cups. :( read more

You pick two: Tomato-Mozzarella Panini, Macaroni and Cheese, or any soup. Perfect lunch on a cold day. (Then a cookie for dessert...shortbread is the best.) read more

Panera Bread - Sandwiches Near Me - Hagerstown, Maryland

This is about the biggest Panera Bread I've ever been to. I mean, the seating area is just huge. The service is extra friendly, the space is kept clean (especially the restrooms). A great place to stop mid-roadtrip if you're passing through. read more

I enjoy Panera and it was nice to find one right off 81 South on our way back home to North Carolina. It sure beat getting yet another fast food burger. It's conveniently located a little ways off the exit kind of in front of a mall. The parking lot was easy to get in and out of, and even though we arrived at noon for the lunch rush the service was still quick. I stuck with my broccoli soup which was as good as ever. I did try something new and went for the turkey and avocado blt. I was not a huge fan of the sandwich as the sourdough bread it comes on is very crumbly, so my sandwich kept falling apart. I was also a little sad that it wasn't served hot, so not only was the bread not toasted or turkey hot, but I also had to deal with cold, chewy, tough bacon, which was very lame. The avocado slices were fresh and added a nice creaminess to the sandwich. Overall this particular location was pretty good, and since we got there around lunch time coming from New York I'm sure we will remember this location for our next return trip. I'll just make sure I avoid that nasty blt in the future. read more

I love going to Panera with my team- I roll in with 25 people and we sit and dine in under and hour. I try to make things as easy as possible, splitting the order and paying at three different registers to we keep it movin' sister. The only thing I'll always find strange- is that the food that is ordered last comes out first so the kids who order at the beginning...are always left standing. No biggie (especially since I always order last!!) but strange. Cheers to Panera for making post win dinners the bees knees. read more