It's not the worst location but I do think they're critically understaffed. I feel bad for the workers because it feels like it's consistently overrun. Everyone is wicked nice despite that though. The food is fine read more

This may be true of Paneras in general, but we mostly go to the Hadley store. The food is not bad. The bread is about as good as an old school mom and pop bakery, nothing special, but not bad. I tend to order salads. The Feta they put in their food is not authentic at all but an American interpretation of Feta, made with cows milk. Mercifully they don't put much in, so it passes. The seating is comfortable and ambiance is nice. They have gone to the self-serve tablet ordering system, which means you do the work of the person who used to take the orders and then would give you cups to get drinks, find a seat and wait for your order. Now the tablet finishes the order with the prompt for you to go get your self-service drinks, but there are no cups. So that is impossible. When you ask behind the barrier about cups, the answer is; "They will come out with your order." no deviation possible. A big downgrade in the experience of ordering and getting ready to eat.... I may change the three stars I'm starting with to two.... I think I am going to start carrying my own coffee canister in my car, as that is usually my drink of choice and I see the writing on the wall for a lot of places like this.... read more

We got a curbside pickup order. A sandwich, one salad, a you pick two sandwich and salad, an iced papaya tea and some bakery items. Our sandwiches and salads were excellent and the drink was delicious as always, service was fast and the person that brought us our order was very pleasant and kind. Our only big complaint is that unfortunately our bakery items were extremely dry and old tasting like they'd been sitting out for a long time. Not the end of the world but definitely a bummer since we ordered almost $26 worth of cranberry orange cake (it's our favorite if you couldn't tell haha) and the chocolate chip muffie wasn't any prize either it was super dry. We'll definitely be back to this Panera location, just maybe skip out on the bakery items or buy your bakery items first thing in the morning to avoid this issue. read more

Valery took our order. Valery seems nice, but was hard to communicate with due to her KN95 and inability to make eye contact with inability to clearly talk. After 25 minutes she went table to table asking what folks had ordered. She determined our order never got rung in. After going back up & waiting another 10 minutes to order again successfully, Dave the manager basically yelled at us saying he had 20 to go orders ahead of us and too bad. They do not care period. We patiently waited over 50 minutes from initial order to getting food. The food was incorrect with the wrong name in a to-go bag for our in house lunch. Not even one once of acknowledgment that they messed up or any attempt at making it right. I typically buy a ton of panera GC for my mom at xmas. Never again will I be bothered to go there. They obviously are not bothered and don't care. read more

I highly recommend the Plainville location. Everyone there is so right on top of everything and they really know what I like to drink and they're very helpful right now. I'm actually in a cast so I can't actually go in and see them as often as I would like, but if I take and say, please have it pre-poured when I go through the app they'll put it all together, so the hubby can walk right in pick it up and leave, my favorite person in the morning is Kathleen. She's right on top of it. All always happy smiling and a good attitude positive upbeat. The managers, especially Lisa and Kristen and Hayden really do their job well and everyone that's on their teams are always right on top of everything. I really enjoy my time I spend there. read more

This place sucks. Terrible staff, terrible sandwich, and cost $33 for two sandwiches and two medium sodas. The guy overcharged me for the drinks- rang us up for special turbo lemonade thing when we ordered regular drinks. When I asked about it, the guy said they just charge everyone the turbo iced tea price (4.09) as standard operating procedure since it's at the fountain with everything else, meaning they overcharge everyone who orders a soda but doesn't get a turbo iced tea. Cool. My sandwich was 90% bread that was just thick toasted wonderbread, 8% barbecue sauce, which turned the wonderbread into a thick paste, and 2% chicken. Awful. Never go there. read more

I like Panera and this location is pretty solid. My turkey BLTA was not particularly generously filled, but it still scratched the itch I guess. I think I will go with a salad next time. The place itself was very clean and the staff were very friendly. read more

Panera Bread - Chicken noodle soup and turkey BLTA - Sandwiches Near Me - Hadley, Massachusetts

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I ordered a steak sandwich and a teriyaki chicken bowl over door dash since me and my girlfriend have to be quarantined due to covid contact tracing. Not only was the door dash driver very late but the food was horrendous. The sandwich which was supposed to come with a ciabatta roll, onions and cheese topped with horseradish was actually a few small pieces of steak on floppy white bread from a grocery store with a disgusting amount of horse radish, One onion, and cheese on the one corner where there was no other ingredients. I broke out the scale and it weighed as much as a McDonalds cheese burger but costs 12 hard earned, much needed dollars. The teriyaki chicken was half the amount of food you get from chipotle bowls but costs 2-3 dollars more plus tax. I called panera afterwards to get my money back for the sandwich and to my surprise they said they would take the whole order off my cardI was psyched. If its free its good to me. But I just checked my bank account and they charged me for full price of the meal. Never giving my money and would highly recommend staying away from this location. Ps if you want panera just lookup any recipe and make it yourself because even the least experienced cook can make better food for less read more

Panera Bread - Yucky - Sandwiches Near Me - Hadley, Massachusetts

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The food is pretty good! I love the smoothies and soups from there. I lost a Louis Vuitton wallet a couple days ago without noticing. I received an email from them asking me to go pick it up cuz they saw my school ID in the wallet!!!!!!!! It is so nice of them to reach out. read more

Panera Bread - French onion soup - Sandwiches Near Me - Hadley, Massachusetts

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It might take you a while to find a decent table without any crumbs or grime on it from the previous customer. this is been a repeated issue. Plus the staff is extremely slow when taking your order but they don't even see you're there. read more

Prices are way too high. I 100% understand the current inflation market but what you get from Panera is well below average in quality and quantity. The new chicken sandwich is a joke. It's $30-36 a pound chicken based on what they give you and charge. read more

This is my first time at this Panera Bread. This place is pretty big and there's plenty of seating. I have tried Panera Bread in Chicago and in Boston. I always have been a fan of their bagels. This time I didn't buy any bagels. I ordered the Broccoli Cheddar soup in a bread bowl. It comes with a side and I chose potato chips. The soup was very good and I recommend it. read more

Panera Bread - Broccoli Cheddar in a bread bowl - Sandwiches Near Me - Hadley, Massachusetts

the food is great but I had some problems. I ordered my food and payed for it but when I opened the bag 2 of my items were missing. a smoothie and a cookie. I paid for it and all and I was very dissapmounted. read more

Very disappointed! The day we got married as I was getting ready with my bridesmaids we ordered Panera and three orders wrong not only did I who was the bride did not eat at all but the bridesmaids didn't either! Never again! read more

Do not give this restaurant your business. I took my family there and ordered two breakfast sandwiches and a bagel. After 20 minutes the food came out but the eggs on the breakfast sandwiches were runny and undercooked. I asked if they could please redo the eggs and they refused because it was two minutes past 10:30 the breakfast end time. I was not happy because no way we're going to eat these sandwiches with runny eggs. I raised my voice and the manager threatened to call the police on me of course I got my refund and left that restaurant never to return. I suggest no one give this restaurant their business. read more

This Panera is the WORST I have ever been to! My tuna sandwich was soupy and soggy, the kids pb&j came as 2 pieces of bread that I had to make myself w a small container of peanut butter and jelly but the peanut butter was ROCK SOLID with a thick layer of oil that spilled all over our table. The bathroom was filthy and the drink station was as well. Overpriced and dirty. Yuck. read more

Tried to order a meal for five adults and was told they were too busy. I'll never give my business to such a disorganized organization. Joe Dougherty read more

Yummm. I love panera best salads amd soups looking for a cute place to chill and eat go hear. It was a little expensive tho. Dont come here if your looking for a cheap place to eat. read more

Another bad experience on the 9. Ordered a bowl of soup and a turkey panini to go. After about 9 (no lie) people that ordered after me got their food I went up to check on it and was told they made our sandwich wrong and that it'd be up in just a min. We get home to find they gave us a cold ham sandwich and the "bowl" of soup was about half filled- literally 2 inches of space left in the bowl. The process took over 20 mins to get this lame excuse of a $14 lunch, too. After calling the manager I was told they'd only be able to mail out a gift certificate to make up for it and that they'd "try to mail it out tomorrow." After reading the consumer complaints online about how this is is a common promise to disgruntled customers, it seems they rarely ever make it to the consumer. 2 stars just because I'm hopeful the refund actually makes it to my house, I'll update to 3 stars if I receive it. What a horrible experience!!!! read more

I don't care about this chain, or the menu for the most part, but the bacon, egg, and cheeses on their bread makes my morning everytime. Bread is always good, the cheese actually has some flavor, and the eggs are cooked well. The better choice for the breakfast sandwich. I'd choose them over, McDonald's Dunkin Donuts, or Burger King breakfast anyday. read more

Panera Bread - Sandwiches Near Me - Hadley, Massachusetts

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I have generally thought panera to be a good place for a quick bite. However, the order my office got the other day was disappointing especially since I worked there in highschool. There was live bug in one of my friend's sandwiches. In addition there was a hair in my other friend's turkey sandwich. To top it off, there was a long hair in my boss' salad. There were about 10 orders and it was ridiculous that there were so many issues. (my sandwich based on inspection was ok) They need to start wearing hair nets or something because that service is unacceptable. read more

I came here today with my friends after lacrosse. The food was great but we were very disappointed to find a small black bug inside of the bread. It made me lose my appetite. Other than that I love it here, but it is kind of chaotic and unorganized, not enough pagers for everyone so you have to guess if the food is yours. Also the kiosk is very confusing. read more

Always fresh, nice casual atmosphere. Iced Green Tea is great. Great place for good food, quick. read more

Panera Bread - Window view. - Sandwiches Near Me - Hadley, Massachusetts

Overall I love Panera and this partcular shop - but I would say to them: Be more careful in selecting salad greens: eliminate large, tough stalks from kale, and sort through and remove wilted or rotten lettuce. Same with the apples - sort out the ones that have "gone by" in terms of ripeness and have brown mushy spots. Check your fruitcups for RIPE fruit. I just bought one in which none of the melon pieces were ripe, at all; they were hard and not even juicy. I ended up picking out the grapes and throwing the rest out, it was either not ripe, or as with the pineapple pieces, they were past their day. read more

I ordered Panera the other day through Doordash. I got the You Pick Two with a greek salad and small mac and cheese, I also ordered a bagel to receive a discount through Doordash. The food was delicious, still warm, and exactly how I ordered it. It was prepared and ready to be picked up within 10 minutes and I received it in a timely fashion. My only complaint is that Panera does not have their own delivery service. The food I wanted was under $12 dollars, but I had to spend $22 total in fees and extra add ons via doordash. It would be great if there was a more affordable way to have it delivered, especially given the current circumstances. read more

Do not order catering from this location. I order catering from them once or twice a month for two years and they were consistently late, missing food items, bringing incorrect orders, missing plates, cups, napkins and utensils... The final straw: they did not make or deliver my last catering order. I placed my order online a week in advance. I got an email confirmation. I called three times the day of the event and was assured that the food was on its way. Halfway into my event they finally admitted to the website "messing up" the order and suggested that I call in the order next time, and sounded like they thought they were doing me a favor by canceling the order and not charging me for food that wasn't delivered or even prepared... Something's up with this location. They are either understaffed, mismanaged, poorly trained, disorganized or some combination of all of it. They do lots of deliveries to the university and I know for a fact that I am not the first person to not have my order delivered on time or at all. read more

I waited a day to review because I had a bad experience. I ordered the turkey bacon avocado sandwich, but switched the bread type. 3 bites in, I realized it was deli turkey, not the oven roasted,(cheap and salty), no avocado, and other things I didn't order. My first sign should have been when the employee gave it to me saying "turkey sandwich?" Not the exact name of the thing I ordered. I took it back to the counter, spilling my chips along the way ( I picked them up ,of course) and told the workers I wanted to return it because it was not what I ordered, and no I didn't want anything else. (Since the ingredients were not good)I asked for a refund. The nice manger kindly refunded my money. $11. Which brings me to my next issue...why was a slice of half frozen tomato, a third of a piece of cheese, cheap salty turkey, and cold bacon that had clearly been sitting around or defrosted $11? My dining companion got a "half size"- which is served on a whole bagel(??) For half the price. This place brands itself as made with care, but it's more like" defrosted quickly"there is no point going to a restaurant where I have to defrost or microwave my meal then dump my dishes is gross buss pans. If it were less expensive, I would be okay with it. The people who work there are cool. They're doing what they're supposed to. Panera sandwiches are not for me. I went to Chipotle instead. read more

Food was good. Went for breakfast. Had the cinnamon roll. All of their baked goods were behind a sneeze guard so you can pick what you want. All of it was visually appealing. Restaurant and bathroom were clean. Overall a very good experience. read more

So it's just a bit pricy for basic soup/sandwich/salad fare, but the fresh bread is so worth it. My favorite sandwich is the mediterranean veggie. Try the orange scones!!!! So delicious, and unlike other scones I've tried, not at all dry! Moist, perfect, amazing. read more

The food isn't bad but this store is sort of a mad house and you can ready yourself to wait in line for a while. That said, for me it's not worth it if I have to wait. The food is average and it's anything but cheap. Besides, if you;re with a few people, you may not find a spot to sit once you've paid and have your food. read more

I love panera bread- being a member with the app means you can quickly order and pick up- beat the line! Also they often give you a free pastry or bagel (sometimes for an entire month!) read more

Significantly better black coffee (at least the light roast I had) than the overpriced places in Northampton at half the cost.

For some reason, Panera Bread in Hadley has decided to use machines to primarily take orders, and orders can't be altered if you want to personalize them. I had a horrible experience today, ordering a peanut butter and jelly sandwich and receiving 2 slices of bread and I had to make the sandwich myself. I went up again and ordered a cup of soup and asked for a piece of bread and the workers were very unwilling and unhappy. I used to come here all the time and loved the food, but this new system is so impersonal and annoying. Never coming to this Panera again. read more

The bread is great! Their soup is good as well. The people sitting on their Mac books typing away at their screen plays or what ever they are doing. I feel like I am going to trip over a cord every time I go there. read more

I will say that the place is consistent with the quality of food....thats what i like about Panera s.

The sandwich that Panera makes that is simply bread, cheese, and tomatoes is awesome. Get that! This Panera is really clean so you should eat here. read more

Quick with service lunch time is always packed out i stopped comming for lunch because it cuts to much into my time

Arrived on a Friday night. Ordered at 6:20. By 6:40 we still didn't have our you pick two of soup and a sandwich and a cappuccino. We demanded a refund and we're not refunded the entire bill. Demanded a full refund and they gave us two free desserts. The cheese thing was stale. Would not recommend this location. read more

Solid place. Can't really go wrong with any Panera Bread. Love the soups. Broccoli cheddar and clam chowder are great. Nice people, a little more pricey then the usual sandwich place but always good. read more

This particular location is absolute garbage. My sandwich and salad were both measly. In addition, maybe it's because I've never ordered an Asiago Steak before, but it was literally roast beef, lettuce, tomato, and onion haphazardly thrown into a tiny baguette. Disappointed- find another Panera if you want quality. read more