Restaurant is dirty. No one to greet you and take your order. Food was cold and portion size has decreased. Not worth the price. I use to love Panera. Not sure what has happened. read more

Do NOT order online delivery. The first time I ordered from their website for delivery half of my soup was spilled all over everything in the bag. Gave them the benefit of the doubt since delivery is through door dash. Just ordered delivery through their website again and they didn't put one of the soups I ordered in the bag. I called the store and was told they don't do refunds over the phone but next time I come in I could get a refund or a replacement and they couldn't deliver the missing soup because their deliveries go through door dash. The whole point of having it delivered is because it's out of my way and on the complete opposite side of town. So now Needless to say, will no longer be ordering food from Panera in Georgetown read more

This location SUCKS. I fell in love with the Madagascar vanilla cream cold brew, and I'm not sure why but after ordering it for the first time, they never get it right. It's always super bitter, even when I pay for extra vanilla cream sweetener, it's still bitter, order it the same way at the parmer and 35 location and no issues. I always have to go inside and get a bigger cup, add half and half, and the cane sugar in the lobby. I wrote corporate about a month ago about this constant issue they have with this drink, but no response and no changes. If it wasn't so expensive, I wouldn't care, if I didn't have to pay extra to make it as sweet as it already should be, then I wouldn't complain but here we are...Hope they can get it together. Seems like this location has a lot of issues. Maybe poor training, not sure...it's sad at this point. read more

The food is good, but the service wasn't the best. In the evenings it's a bunch of teenagers who are not welcoming at all and are very rude.

mac n cheese was cold like it came out of the fridge. service was pretty good, just disappointed with the quality control of the food. wont be going back until they get it in gear, if they ever do read more

Bad, bad, bad, bad, and more bad! I place my order for a takeout sandwich, chips and muffins. I didn't know that I should have taken EVERYTHING out of the bag to check it before I went home. Got home and the steak and arugula sandwich was missing the steak! What?? Who the hell would order a steak sandwich, hold the steak?? Common sense should have made someone question the correctness of the order. And the bagel was not toasted as requested. So basically, what I had for dinner from Panera was an arugula sandwich on a cold, rubbery bagel for the price of a steak sandwich. With it was the smallest bag of chips I've ever seen served with a sandwich. Next, for dessert I ordered 2 muffins. Both were the wrong kind - ordered pumpkin and got some weird strudel thing. Apple and got cranberry. Both muffins were hard and stale tasting. So I paid $17 for this crappy, badly made, low quality, small portions, over-priced, WRONG order. I am going back for a refund and won't be back to this location. What has happened to Panera? There is nothing good about this location, this chain, this customer service, or it's food. Last week, I dropped by Panera BREAD at around 4PM to get a loaf of bread for dinner. I was shocked to see not one-single-loaf-of-bread on their shelves. Not one. No loafs. No rolls. No nothing that you could call bread. They need to change their name to "Panera Maybe Bread. Maybe Not." read more

Panera Bread - I love it! At the top is the motto "Accuracy Matters." Even though the only thing they got right on this order was the bag of chips. - Sandwiches Near Me - Georgetown, Texas

This place owes me $3.50. I ordered at the table. The flustered young person came to deliver my salad and told me I could choose another item as the one I ordered was currently out. I said no bother, just give me my $ back. Not mad, just didn't want a substitute. She said she would get a manager. No problem. She also failed to bring my drink which she promptly forgot entirely. After finishing my salad I thought I would just go myself. The confused manager couldn't comprehend getting $ back and Insisted I wanted substitutions. She asked that I talk to the other manager. The line for the other manager was out the door as she was managing the orders coming in. After 5 min wait, I left. Any chance I get my $3.50back? read more

My first visit to a Panera Bread. I purposely chose this location because it looked as if they were practicing safe distancing and wearing masks. Half way though taking my order, the cashier dropped her mask to below her chin. I thought this odd but at least she wasn't handling my food. Right? I go to the pick up area, and the man was also wearing his mask around his neck. I left, tried to call the manager but was put on hold for an unreasonable length of time. I called their corporate office, held for an hour and ultimately got fed up and gave up. I will not try another location, they are not taking public safely seriously. read more

Update: I feel as if I need to update my review. It looks like new staff since covid hit and now I've gone there 3 times and order has been perfectly correct and way better quality and way more friendly staff!! This is a great improvement!! Keep it up!!! Old: Every single time I try giving them another chance, it ends up poorly so I have learned my lesson. Way too expensive for a grilled cheese where the cheese is still cold and unmelted (it was or a Caesar salad that was just lettuce with a teaspoon of dressing that they give in the container. read more

The dining area was dirty. The broccoli cheese soup was out and so was the macaroni and cheese any it was 6:30pm. Service was slow and there was only about five other families of 4 or less people. I would not recommend this location. read more

It's unfortunate that I love their food because the service is always poor. I often do rapid pick up after ordering online and my husband picks up the order. He doesn't check the order and it is 98% of the time missing something or prepared incorrectly. I really wish they get it together! read more

Today we placed an order for the Family feast flatbread order with two salads to be picked up curbside. When my husband arrived, he followed the procedures for curbside pick up. When no one brought the order out, he went in and was pointed toward a bag. Unbeknown to him, there supposedly were two parts, but he only saw the bag. When I saw there were no pizzas, I called Panera right away. Since the drive to Panera is a half hour each way, I asked if they'd just take the pizzas off our order and discount our receipt for what we didn't receive. Their answer was basically tough luck because they said it was my husband's fault since he didn't take them. My frustration is that had the order been brought to the car as ordered, there would not have been an issue. He was merely the driver; he had no clue what he was picking up. He saw a bag and brought it home. So, we paid $26+ and got two salads; neither of which were what I'd expect from a Panera. We will not be returning. read more

Oh No! Panera has changed their fabulous scones. Spoiler alert: the new ones are awful! I used to stop here a few times a month to pick up scones for the weekend. Panera's scones were so fab there were even copycat recipes on Pinterest. Imagine my surprise last week when I opened my bag of cinnamon and orange scones to find imposters in their place. And not good imposters either. The new ones are tiny and round. There is a glaze squiggle on top that is totally hard and falls off in your lap the moment you touch the scone. Flavor can't even come close to the old recipe. So sad. I was devastated. Bye bye Panera. Just printed out the orange scone copycat recipe from the good old days. read more

Third time at this location and they have consistently been out of ingredients used for multiple menu items and given poor service every single time. The service is unpleasant in the sense that if you have to interrupt the employees personal conversations to ask for something they had forgotten even in the order pick up window you're met with a blank stare or rude remark regarding when the best time to request your item would be. It's not the best feeling giving your money for compromised food & negative service. In a smaller, not so busy area I would expect stocked menu items and a little bit better service as someone who frequents this chain in MUCH busier areas of Austin with no issue. read more

S L O W......we are at 47 minutes since our order and still no food. The table help is nice and apologetic. The manager said they are short staffed, but that was after we ordered. The bill was over $50 for two adults and a 12 year old. Not much value here. They can do better. read more

Got a last minute catering lunch request from an office nearby and their catering coordinator, Gordon Draper, came through big time... in record time! Huge shouts to him and their team, very friendly as well. read more

I'll start by saying that I have enjoyed eating at every Panera that I've gone to in the past, therefore it was quite a surprise to stop at this one today and experience what I did. I ordered a choose two deal with a panini (cheese and spinach) and French onion soup with an Apple on the side. What was brought to me was a melted cheese sandwich on white bread with grill marks on one side, and warmish soup. No side. My sandwich was remade at my request and the second time I was provided with warm flatbread with cheese and spinach. Still not what I ordered. Folks, Panera is a great chain. I've had great experiences. Avoid this particular restaurant, as it is an awful example of that name. They can't even cook a grilled cheese. read more

I wouldn't recommend this location. This is the second time they've messed up my order. I ordered a caprese on country rustic without the purée and tomatoes..... I received a sandwich with nothing but sliced tomatoes, and mozzarella...... I have no issue at any other location but this one messes up every time I order them. I ordered it online both times and both times it's been wrong....... I love Panera, but this location definitely isn't my favorite. I paid $11 for a grilled cheese with two tomato slices on it basically. read more

Disappointing. We thought Panera would be something special and the prices, pictures and descriptions made it seem so. But the food itself was only so so. The black bean soup was thick but lacked flavor. The Fuji chicken salad looked delicious but was poorly dressed. We wanted this to be good but it missed the mark. read more

After I saw previous bad reviews, I thought for sure management would have fixed those problems, boy was I wrong. We had 2 orders for pick up, the 1st one was wrong my wife sent it back and got it back wrong. After the 3rd time it was still wrong. She ordered NO tomato (which she is allergic to) and they put it on anyways. My salad was suppose to have NO tomato instead it had EXTRA tomato, and had a minuscule amount of dressing. Do not think we will be going back. read more

Fail fail fail fail fail. I always forget why I hate coming to this location. And hen I remember. Every time without fail, the absolute worst customer service on earth. read more

First timers at this location. Very friendly staff! Excellent food! Turkey, Avocado, BLT was the best! and they threw in a bag of kettle chips as well that were great! Enjoyed our salads as well. The bread they served with the salads was "to die for"! Trying to diet, but couldn't refuse these carbs! read more

Unlike Temple doing me dirty with not cooking my chicken all the way... Thank you so much! :)

Decent place with fresh food, you just have to take triple check your order before you drive off because they do tend to forget things

Worst food for eating "fresh" in georgetown. ... this was over 8$ worth of chewy chicken, rubbery tortellini and dry alfredo sauce ...ordered to go....absolutely COLD...this photo was taken BEFORE it was tasted just after removing the lid. read more

Panera Bread - Worst food for eating "fresh" in georgetown. - Sandwiches Near Me - Georgetown, Texas

I have been to this Panera three times in the past 2 weeks to get soup bread bowls. They have told me all three times they are out. I have gone at lunch and at dinner. They also have their drive through blocked off on a rainy day so I think I'm done trying at this Panera. Their staff and service is also terrible. read more

Full disclosure-this is just not my favorite type of food so even if it were done well I wouldn't care for it. I only go because my wife likes the Caprese sandwich. My issue is with the service, which is consistently bad. Poorly trained, indifferent and slow. read more

It's fun to go there for breakfast with my daughter, I always get the healthiest thing on their menu, which is the egg avocado sandwich. It's a very nice place to have a conversation! read more

I had a small catering order (10 boxed lunches) for the Georgetown, TX location this past Wednesday. Upon pick up, Gordon greeted me with all boxes neatly packed and bagged, along with the beverages and fruit cups. A bag of ice was also included along with a large bowl and serving spoon for the ice. Every detail was careful thought of. Gordon was incredibly helpful and courteous. A co-worker from Chicago who helped me with the pick up said, "Wow, this is good ol' southern hospitality!" The food was high quality, fresh and delicious! We could smell the fresh baked bread in the car on our way to the meeting! The custom ordered sandwiches were exactly as we ordered, not one ingredient was missing or inadvertently added. Everyone was pleasantly surprised at how great it all was. I know this sounds as if it's just a restaurant doing its job correctly, but it's rare for a restaurant to exceed on every level of service these days. I live in Austin but would happily order from this location again if in the area and would highly recommend this location for any catering job! read more

Panera has great food, no doubt. However this particular location needs some help in several areas - customer service being the first. I have been on several occasions, different days/times. There is ALWAYS a problem of some sort, yes some are minor but after awhile and considering the prices, it simply isn't acceptable. And yes, I have been to other Panera locations. The inside is clean and usually neat. Unfortunately they are out of things frequently - a particular soda, the variety of breads are typically not available as they are in other locations. Many of the staff are not properly trained in working with the public - I would blame it on youth but that is unfair because there are plenty of great staff in other places that are young. I could go on but basically I would say the management needs to step in and address some key areas before losing more customers. read more

Today I used the kiosk because I've have found that the staff can be unpleasant. I prefer this method now and it's a shame that computers have to take over. My experience today was pleasant overall. read more

Every time I order bagles they're not fully toasted. And it's the most annoying thing that they won't put the butter on it for you (or prepare your coffee). Going through the drive through getting breakfast with kids is impossible if you have to individually put cold butter on slightly warm bagles. It's happened multiple times and I'm not going back because this is just terrible customer service. Einstein does it right. I'm giving two stars bc the fontega chicken sandwich is delicious. read more

I know people tend to get down on chains (and maybe there's justification for that, I don't know), but I've had exceptionally pleasant experiences at this Panera and wanted to take a moment to say why. Consistently, the place is super-clean, very comfortable, and clearly the employees want to get it right and make patrons happy. I mostly come for breakfast, so I can't speak widely to the rest of the menu, but I enjoy the food, feel like I get value for my buck, and the rewards program is a good one too (sending me freebies here and there). I'm always impressed with the service--this time I was so impressed with Thalia's graciousness, helpfulness, and warmth that I had to write a review pronto, while in the restaurant, with my coffee at my elbow and my half-gnawed, cream-cheesed bagel at ten o'clock. (And I've also been helped by Ruth on prior occasions and have been similarly and consistently impressed with her, so a big shout-out to her, too! She's always so friendly and patient and upbeat, even at 6am!) This time I was wondering about an ingredient in an item I might get for my husband who has some allergies, and even though I told Thalia not to worry about it (b/c I thought I'd grab something else...for my impervious-to-allergy-self instead, hah), she took it upon herself to get the nutrition info from the Big Binder, and when I thanked her she said that's what she was there for and she was happy to help--and she really was. That kind of customer service isn't the norm anymore, I think, so I just really appreciate that attention and patience. (BTW, the allergen-transparency is something I appreciate about chains--it's often easier to locate allergen info in chain restaurants.) They keep the coffee really hot and fresh here, it's a great place to relax and linger with a book or a friend (or a book that's a friend), and it's bright and pleasant. And ultimately, what impresses me most of all is the quality of the interpersonally-skilled, genuinely warm staff--thanks for your hard work and attentiveness! read more

Absolutely the WORST Panera in TX. The staff is RUDE, young and dumb. Waited in drive thru for 10 minutes for a breakfast sandwich. The employees are dumb as rocks and no wonder the reviews are so horrible. They need to close this location. read more

I love this Panera! They are always so quick to have your food ready. Whether your dining in or taking out, you're never in for to long of a wait. If it worries you to think your food is coming out to quickly, don't! The food is always great! Plus you can see them making it fresh in the back. The kiosk they have installed are an amazing time saver. If I pop in for a quick coffee or tea, it's easy to order, grab my cup and go. On that note, the coffee is always fresh. They do a great job at keeping the brews constantly full so you always have options! Great location! If you're in Georgetown, to stop in! read more

Don't waste your time and money, this place is really bad. Placed a online order and got home with my supposed tasty meal,WRONG. The pick 2 soup and salad. Salad so small it didn't even come to the half way mark on the small container and soup that had been watered down to a unrecognizable sludge. I called to complain the "manager" offered to remake the order. WELL I am already home so shame on me for their mistake. I demanded a refund and the "MANAGER" said she would do that and she ask me to hold. TWICE we became mysteriously disconnected. Finally she called me back and we got the refund done. MY HUMBLE OPINION, this place needs some ADULT supervision and SERIOUS work on their quality control. Do yourself a favor and just keep driving past this highly incompetent establishment. Sorry I couldn't give it minus stars. The truth HURTS. read more

My soup spilled out into the bag and the "large" Mac and cheese was not full. When I pay $8.49 for noodles, i would at least expect a full container. read more

Panera Bread - Sandwiches Near Me - Georgetown, Texas

I've been craving Panera's Mac and Cheese since I had my wisdom teeth removed and this was the closest location to me (still about 20 mins away). Went inside and was the only customer and ordered my food. Waited a for a while until I finally asked about my order and they just apologized and said they forgot... granted I was THE ONLY customer in the store... what a joke. read more

Terrible Service on the Drive thru. The iced Coffee was completely gross, I asked for a Dr. Pepper & it tasted like carbonated water, I guess the syrup was out, told the drive thru girl and she was very rude about it. We asked for a sweet tea in exchange but she gave us an unsweet tea. My sandwich had random fruit in it ( i don't think it was supposed to be there) DO NOT RECOMMEND, first time there and it was one of the worst experiences ever. read more

I've been to this store multiple times (thinking I had just gone in on a bad day) mornings afternoons, it doesn't matter, it's always out of bread and most bagels. I finally asked the person behind the counter when they stop baking because I was in at 10 this morning and they only had one loaf of bread left. She said that they stop baking at 5 a.m. and don't bake periodically throughout the day even though they always run out of product early. WTF??? Who is running this joint? Also, the loaf of bread that I bought this morning was stale. I usually love Panera but this particular one doesn't get that they are a bread store. I gave them 4 chances and they are consistently bad bad bad. I will not patronize this Panera again. They might want to consider new management. read more