I made a mobile pick up order & while in the drive thru yesterday 7/22/26, there was a car taking awhile at the window. It wasn't a problem. I wasn't in a rush but when I finally got to the window, the man at the window apologized for the wait and also apologized that I had picked a bakery item that was sold out for the day. He was a mid aged man, I didn't get his name but he was super nice about it and gave me 3 free cookies & refunded the 1 had bought. His nice gesture made my day! Great Customer service is rare nowadays so I'll be happy to continue being a customer at this location even though I live 30 minutes away!! Wish I could've asked his name but if you're reading this... THANK YOU! read more

Insanely high prices for very mediocre food. Do not recommend at all. Avoid Panera at all costs. It's not what it used to be - the costs are high the quality is low. read more

I ordered a Tuna Salad sandwich at Panera, in Georgetown, TX, and it had a chard of glass that cut my lip and broke my tooth. I had a difficult time stopping the bleeding and had bloody napkins piled high on my tray I told the young kid "Manager on Duty" and showed him the glass shard and told him to save it to show her boss. She said it was dusgusting and threw the piece of glass in trash. I also told her to file an incident report and I needed to get to ER to stop the bleeding. She gave me her General Manager's cell number and I left a message. ER docs glued my lip together and documented broken tooth referring me to my dentist. I received a call later that day from the General Manager "Fernando" who yelled at me for calling him on his cell phone. I proceeded to explain to him the incident involving glass in my tuna sandwich. He submitted his report to Legal "Cody" and they refused to reimburse me the $1,100 to repair my broken tooth because their employee threw the glass shard in trash. I had photos of the glass shard, cut lip and broken tooth and Panera still would not reimburse me for the injury caused by their company. I did ask for any more compensation than for reimbursement to repair my broken tooth. At the time, I was working through a serious head injury and needed to work on healing. Their solution was to take the tuna off the menu and to pretend the incident did not happen. In other words, stick their heads in the sand and hope that I woukd forget incident. I am not and will not remove post until reimbursed $1,100 asap for broken tooth. Besides their restaurant is filthy , smells dirty and violates health standards. read more

I ordered a salad. Getting home opening the salad was horrible. It was not fresh. Had old pieces of lettuce covered by fresh ones. It looked old and tasted that way. I will never go there again. read more

I ordered a tomato basil blt, it had half a piece of bacon on it. And 1 tomatoe. The soup was fine but bye Panera. Employees suck.

Soup HALF full. This isn't the first time. They constantly are making mistakes. We ordered chicken noodle and got HALF filled broccoli cheddar soups... read more

Panera Bread - Sandwiches Near Me - Georgetown, Texas

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ordered tomato basil bacon sandwich through door dash. sandwich had absolutely NO bacon, and I took it apart to make sure. too expensive for such poor customer service. bye panera read more

No stars..... Ordered on line a hibiscus iced tea bc of Sip Club and 2 cookies. It took 15 minutes at the drive up window. Got the wrong drink which they refused to take back, and when we asked why it took so long the window server said they couldn't find the cookies...... what????? Got home and realized I got charged for the Sip Club iced tea which came up as free on my app but my credit card was charged. Wow....just Wow read more

Waste of money. Got the full southwest chicken salad and not sure they even gave me the full salad. It had two small strips of chicken and no avocado. I wish I could get my money back. read more

Food 5 stars Customer service 3.5 stars Ambiance 3 stars My food was delicious as always and I def enjoy the free Wi-Fi (finished a work assignment) and the fact it wasn't very loud...but the restaurant was not clean at all. I had to wipe our table off and there were used paper towels and chips on the floor at the table we sat at. Some of the other tables weren't as clean as the one I chose. Also when we were trying to get our drinks I'm assuming the 3 employees were either trying to fix the drink container or clean it...however, no one informed of if it was out of order, being cleaned or just speak and tell us it would be a minute. They just kept doing what they were doing and occasionally looked up at us. I typically get my food to go at this location and I honestly think that is what I will result to. read more

Panera Bread - Turkey chili - Sandwiches Near Me - Georgetown, Texas

Food was good. Delivery was on time and soup was still warm. But. No baguette for the soup. No SPOON for the soup. No napkins.

Had a very bad experience here Wednesday evening 5:29pm Ordered a chicken bacon rancher sandwich Got home and unwrapped the sandwich and it was the worst looking sandwich I've gotten from Panera Looked like whoever made it just threw stuff all over the bread and half of it wasn't inside But the topper was there was no bacon on it Come on people you have to do better than this read more

I don't think the staff at this location can read OR maybe they just don't care !!! A few weeks ago I ordered Mrs. Texas' favorite sandwich from here, Napa Almond Chicken Salad Sandwich with NO mixed greens. It came loaded with mixed greens .. Yesterday Mrs. Texas and I meet my youngest daughter and granddaughter here for lunch. Mrs. Texas ordered her favorite sandwich, Napa Almond Chicken Salad Sandwich with NO mixed greens, you guessed it, it came loaded with mixed greens. I ordered the Toasted Steak and White Cheddar Sandwich with EXTRA pickled onions, and EXTRA spicy pickle chips. As you can see from my photo, there were no EXTRA pickled onions and no EXTRA spicy pickle chips. It comes with the pickled onions, but the spicy pickle chips were an add on, so I had no spicy pickle chips at all !!! Mrs. Texas double checked the receipt and it's all on there !!! So they either don't care OR they can't read !!! I wish a manager would respond and tell me which one it is !!! That's all I've got to say about that !!! The turkey chili was barely warm and my sandwich was a disappointment because it wasn't correct. read more

Panera Bread - Turkey chili and Toasted steak and white cheddar sandwich - Alright at Best - Sandwiches Near Me - Georgetown, Texas

There was a big piece of wood in my son's Turkey sandwich that he almost choked on. It looks almost like mulch(?) How it got there and how no one noticed as they out the sandwich together seems impossible. How could you not see this thing?? Luckily he didn't choke on it and I found it before he could bite into it. Ridiculous. And who gives an entire apple in a kid's meal and doesn't slice it up?? Will never come here again. I should've looked at reviews before I even tried it. read more

Panera Bread - Huge piece of wood in my son's Turkey sandwich kid meal. - Sandwiches Near Me - Georgetown, Texas

Almost $14 dollars and was so hungry still after I ate (I got water). Plus the "chicken bacon rancher" was a very sad sandwich and didn't even really have anything in it? I ordered it as is. I was just sad that I was still hungry had to share for anyone who is like me and wants to be full after eating out. read more

Panera Bread - Such a tiny meal! Felt like a kids meal - Sandwiches Near Me - Georgetown, Texas

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I went through the drive-through today and ordered a salad, stayed in line forever and when I got to the window, they handed me a salad that I did not order. I asked for a refund because I did not want to spend another 20 or 30 minutes in the drive-through line, but a woman said she would make the salad immediately which she did, but she did not put in a baguette which I had ordered and which comes with the salad. Every time I go through the drive-through here in Georgetown,, I swear never to do it again and this time I will not ever go through the Panera drive-through again here in Georgetown. The manager Fernando, is apologetic, but that does not make up for very poor service. read more

Ordered a sandwich, chips and a cookie, BUT they gave a piece of bread rather than chips! Think about it - why would I want a piece of bread instead of chips when I have a sandwich on bread! Dumb! read more

Stopped by as soon as they opened this morning for my favorite breakfast sandwich- egg and cheese on ciabatta. The staff was so friendly! Food was delicious and overall I was impressed with this location. Even at 6:30am I got service with a smile! read more

Not sure if this is happening at all Paneras but Panera in Georgetown seems to be on the decline. Tables and booth seats seems to be broken or extremely worn. The staff is playing music from their phones and no music throughout the store. No staff up front so your basically forced to order from the kiosk. About 25% of the items seem to be unavailable. We ordered 2 chicken bowls and a grill cheese which ended up being $38. For this price I would have expected to be able to eat with real utensils and plates, but only plastic spoons/knives were available because they are out of forks. The baguette that came with the meal seemed to have been sitting for some time as it was hard, but based on everything else I didn't expect anything less. Haven't been to Panera in a few years but definitely do not feel inclined to ever go back to one after this experience. Friday 4/7 read more

I went through their drive thru and ordered a chipotle chicken avocado melt sandwich and a cup of broccoli cheddar soup. It's quite expensive since it's $10 for half a sandwich, a cup of soup and either a side of an apple, a slice of French baguette, or chips. They didn't hand me or offer me my receipt which I would have appreciated and accepted. Their bread is cold and thrown in the to-go bag without any separate packaging, I forgot we had the options of an apple, chips or bread because they didn't ask which one we wanted, they just automatically give me bread, I would have much more preferred the chips. I absolutely loved the broccoli cheddar soup and the sandwich was good but nothing to write home about. read more

Panera Bread - chipotle chicken avocado melt sandwich, bread,and a cup of broccoli cheddar soup - Sandwiches Near Me - Georgetown, Texas

This review is mainly directed towards the service. I don't know what it is with this location but they can not seem to get a "to go" order correct, or at least not my orders. I have ordered 2 separate catering orders and both times they been incorrect They aren't large orders either so you would think they would be accurate. The first time this happened, the order was so grossly wrong, I was issued a full refund. There was nothing correct about my first order. So, I kept it simple today...18 bagels all sliced and toasted. East, right? Apparently not. At least they were sliced this time but not toasted. For the life of me, I can't figure out why the staff here can't follow a simple request. They weren't even busy when I stopped by. So I'm officially done with Panera. Einstein Bagels just came to town and maybe they know how to toast a bagel. read more

There is a reason for such low reviews. Horrible customer service. Horrible products. Even the drinks are awful.

Terrible experience. Drive thru for soup. Took 30 minutes to get order with only 2 cars in line. Soup was cold. Find another spot.

Don't order from Panera a lot but when I have the food has been fresh and good. My go to is the chicken noodle soup and the Mac and cheese. Can't go wrong. read more

Ordered two bowls of soup. Got back to work had one bowl. Waiting 30 min in line to get half my order. Will never be back.... Super disappointed. read more

Why r yall being stingy with the avocado man. I just wanted more than 5% of an avocado on my sandwich. Avocados are like gold now. Nobody gives you any. All we ask for in the future is at least a little more than that. read more

Panera Bread - Where's the avocado? - Sandwiches Near Me - Georgetown, Texas

Update July 7 2023 The drive thru was open on July 5! It was quick and fully staffed. The staff was friendly. The food was excellent--hot and fresh. Love the baguettes!!! read more

Pretty good! Food is a little bland and basic but to me I think its pretty good! Perfect place to go to if you are an anti-social person, They have little machines to use and can pick up your food to bring to your table from a bar, super easy! Workers are pretty nice. But.. Sometimes the workers don't always clean the tables because they are short staffed so sometimes you will get stuck at a dirty table. Besides that this place is pretty good. read more

I am extremely disappointed to find that despite several news articles promoting a Veterans Day specials see some links below: https://fox8.com/news/veterans-day-2023-deals-and-freebies/ https://www.postandcourier.com/journal-scene/community-news/panera-bread-to-offer-free-bagel-coffee-on-veterans-day/article_e8997c50-7b63-11ee-ab97-3f2811ce92bb.html The advertise special wasn't honored. I took my husband and family to Panera to take advantage of the special and honor his service and unfortunately we were just disappointed. The associate and The manager at the Georgetown Texas on university location both stated they had not heard of such thing and disputed the news articles. They refused to honor anything for veterans. What a disappointment and disgrace to those who fought for our country. Definitely changed my opinion of Panera. read more

I love Panera and have spent A LOT of money there over the years, but I regret to say this is the worst experience I've had at one. My bagel was only toasted around the edges, and our frozen cold brews were awful. First, there was chocolate all over everything: our cups, our utensils, the bag. And both cold brews had big chucks of caramel and chocolate in them, like they hadn't been mixed or something, which made them sickening sweet. May seem trivial to some, but I expect much better quality for the cost. And I very rarely leave reviews of places but thought your location should know that your food prep definitely needs some work. It won't stop me from going back to Panera, but I definitely wouldn't return to this location. read more

Just took a couple bites of my sandwich and realized that there is still paper stuck to the cheese. I won't be going here again. read more

Panera Bread - Sandwiches Near Me - Georgetown, Texas

The drive thru is ALWAYS closed. Joined the sip club because it was affordable and convenient. However, I hate that the drive thru is always closed. I don't want to take my baby in and out of her car seat just to get a coffee. For that reason, I canceled my subscription and won't be going back. read more

Really really confused about an order I picked up from drive thru. After taking a few bites from my grilled cheese, I realized there were sour crunchy bits, so I opened it and saw there were what I believe are pickle flavored potato chips?! I looked online everywhere I could trying to figure out if this was a thing, but I've ordered the grilled cheese multiple times and have never had this. There's was absolutely nothing to online about pickle flavored potato chips in Panera grilled cheeses so I'm just confused and grossed out! I tried calling twice to ask and was hung up on once, and put on a long hold the second time. I have food allergies and wanted to make sure I knew what I was eating. I'm wondering if I got an employees meal, or an online orders meal on accident. But it's just gross! read more

Panera Bread - Sandwiches Near Me - Georgetown, Texas

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I'd give no stars for this update if I could... They never refunded my money, even though I went into the store. The manager on duty said she would call me within 24 hours. Never did. Corporate never responded to my email. read more

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If I could give it no stars I would. My husband and I ordered a smoke house BBQ Chicken Sandwich and I can tell you it looked nothing like be the picture when we got home!!! We also got 2 cups of soup 1 Squash soup and 1 Chicken noodle was so salty he couldn't eat it. Panera used to be good, but not any longer! Won't be going back there again!!!!! $20.32 is ridiculous for what we received read more

Got my Baja bowl to go. Had the squash soup. Panera never disappoints! Always fresh and yummy. Super professional staff.

Food was good. Came out of kitchen quickly. Cesar salad and half sandwich. Tasty. Here at 2:15 pm Labor Day. 1/10th of tables were full. I had to search through entire dining room before I found a clean table. I don't do well with self service ordering kiosk stations, but when I asked clerk if she could take my order, she said they were not allowed. I doubt there was a manager on duty, but if so, they should be fired. My second bad experience with a Panera. read more

I used to be a big fan of Panera, but today I no longer am. I ordered a Greek salad with chicken, specifically because I wanted some protein in my salad. The largest piece of chicken was about 1-inch square, and thinly sliced. All the remaining chicken was in little "chips" about .25 inch in size. So disappointing. The salad was also offered without chicken, and I would have done as well to have ordered that. At least the vegetables were fresh. I won't be back. read more

This USED to be my favorite carry out lunch food for groups that met at my house. However, the service today ruined my party because the order was not filled correctly. They left out a 1/2 Ranch Cobb Salad from a Pick 2. They left out a full bowl of Autumn Squash Soup. There were 4 Tomato Basil BLT sandwiches that did not have any basil on them(they threw in a few pieces of spring salad greens instead) and the bacon was cold, tough and too thick to bite into comfortably. The baguette breads were thrown into the bottom of the soup and sandwich bag and were not in any separate bag or container. The soups and sandwiches were piled on top of the loose bread. To add insult to injury, when I called the phone number on their local listing their phone number does not work! My party has just finished up and I will be driving up to Panera to get a refund for the missing items from my order. They gladly collected my $70.95( including a 20% tip), and for that I expect MORE from this company. In short, they can do better! read more

I've had plenty of marginal service at the Georgetown location but today was the worst. 34 minutes to get a breakfast sandwich. I asked about it three times. The last time the lady behind the counter found it sitting in a bag. No one noticed it. Horrible service. I won't be back again. Too many choices around here for this. read more

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