Do not sit in lobby unless you want to hear higher up gossiping about their employees. The atmosphere created by the managers here is awful. I was waiting for my food and overheard a manager speaking bad about his peers. Other than the horrible atmosphere the food was great per usual and the ladies up front were great. I truly hope this location gets better managers. Poor employees look overwhelmed and do not need managers talking poorly about them.. especially in front of guests. read more

Iced caramel latte tastes like flavored milk, can't even tell there's coffee in here.

If you have a problem with an online order - you probably won't get any help / support via phone. They never answer the phones even if you're calling during their down times. Seems like they mess up the online orders very frequently. I've been missing food in my orders about 9 times out of 10. Shame on me for not checking the bag before I leave I guess. The food is a hit or miss. Sometimes it's really good and other times, it's just horrible. I ordered a sandwich and it tasted as if they dropped the salt shaker into the chicken. Couldn't eat it. I really want to love this location but other Panera's are much better. This location needs to improve their customer service, food quality and someone needs to be double checking these online orders! read more

May I just say I don't understand the hate. Also, Adrian who was my server today was a dear. He stuck true to industry standards and was therefore 100! The location may be loud but you chose to pay a lot for a little noise read more

This place has been absolutely horrible!! My family has tried and tried to help keep our local business alive but they seem like they are not interested. This is the 4th time in a row that my order is missing entire meals if not more. We have tried delivery and we have done pick up and it's mind blowing that the quality of checking orders is not important to them. I pray that this place closes and we get someone that cares. I lose money because I won't get back in my car to drive 10-15 min to get it fixed. Figure it out or close the doors! I blame management for not putting them in place to succeed! read more

This is not the Panera quality I remember. Upon ordering I asked for my pastry to be heated up, I was offered a plate and told where the microwave was. The tables are dirty, there is food and trash on the floor. Not a fan of the music that is not just playing in the background. Hopefully this can be addressed. read more

Well here goes another bad 1. I like this place but this time i got a Chiken noodle soup. And when i was done i could see marks from old food stuck to the bottom of my bowl. I told an employee but he said it's because bowls are old. But i don't think there's an excuse to use or serve customers on dirty plates/bowls. Not going back read more

Panera Bread - Residue from old food stuck on bottom. - Salad Near Me - Eastvale, California

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Incredibly slow and food quality is terribly inconsistent. Aside from that I had the worst encounter with a fairly new employee named Ashley a week or so ago. I work for a catering company and came to pick up an order and was treated so unprofessionally for no reason. The restaurant was busy and one gal asked to see my app and to swipe confirmed and I had to explain this isn't an Ubereats order, I work for a catering company and I have a PDF, I have nothing to swipe. She called Ashley over who handles the catering and she asked the same thing. I showed her how there's nothing to swipe and she was short with me and basically said if I don't swipe confirmed, I don't get the food. we are talking a $600 catering order for a valued customer of ours. I tried to reason with her and showed her all of the information she could possibly need and she wouldn't budge and actually began to ignore me, so I had to keep asking for someone to help. I asked to speak to another manager or someone who might understand and she walked away, so I thought maybe she's actually getting someone. She came back on the phone and placed the bags of food ON THE FLOOR as I heard her tell the person on the phone I'm not allowed in the restaurant anymore. For what reason?! Well, the next day I got notice that Ashley had tried to put in a complaint against me with my catering job. Luckily my supervisor realized I was only doing my job because the story she fabricated was so ridiculous and they actually lodged their own complaint against Ashley. I did the same and received food credits on my rewards account which was nice, but to be honest, I'll never use them at this location,at least not until they hire some folks who care about the job they're performing. read more

Worst drive thru service the Panera worker shut the drive thru window and didn't care to take customers orders when the intercom was not working. Drive thru worker just said oh. WOW! Really bad service. read more

March 29 @7:30am the lady in the drive thru window with blonde hair should take some lessons in how to greet people. First thing she said when i pulled up to the window was "what can i get you" i told her "i have a phone number" i proceeded to give it to her and again "what can i get you" she repeated my name i said "hi how are you" she said "good is that all" like damn lady. Some nicer lady came to give me my drink. I got no name since her badge was not placed. read more

I never understood the hype of Panera Bread until I was sick and had a bowl of their soups. I've tried the cream of chicken with wild rice, the chicken noodle soup, and the broccoli cheddar soup. I love hot soups, so I appreciated that the bowls were never lukewarm or cold. For sides, you can choose a baguette, chips, or an apple. If you are looking for a creamy and thick soup, try the cream of chicken with wild rice or the broccoli cheddar soup. You want a comforting soup, try the chicken noodle soup. read more

I'm rating this establishment 2 stars because of the service we received. I ordered the following: Whole Salad: Southwest Chile Lime w/ chicken Bowl Soup: French Onion Small Mac & Cheese 2 chocolate chip cookies Price: $29 and some change First, I specifically ordered a bowl size of French onion soup and received 2 small cups of French Onion soup instead...these 2 small cups of soup that wasn't filled to the top did NOT equate to a full bowl size of soup but was charged for price of a bowl -__- Second, I was given 4 spoons, and given no forks. Exactly how or why would anyone eat a salad with a spoon? I'm really disappointed that I was charged $29 this... Better news: the Southwest Chile Lime salad was delicious! Tasted very refreshing and the hints of Lime throughout each bite was perfect. In the salad was black beans, fresh cut avocados, corn, feta cheese, and the frito chips gave the salad some crunch and complimented the salad very well. French Onion soup was still very tasty despite being served a small portion and charged for a bowl! Mac & Cheese was okay. I understand why some love it, but I personally thought it was just ok. Chocolate chip cookies was as always very moist and just darn good! Love Panera's cookies! I love Panera and recommend people try it, however they should really just avoid this location. read more

Panera Bread - Ordered a bowl of French Onion Soup and got 2 small cups instead - Salad Near Me - Eastvale, California

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I visited Panera and we have to wait 5 min or more for someone to come and take the order . No one to be found then I asked for Strawberry lemonade and a young girl said the person in the front is in charge . Then after all I was told I just got here I don't know and we don't have it . This business is run by teenager with no training in the food industry and with no reward ro Customer service . We would not comeback read more

Watery salad. This is the Green Goddess Salad. It usually has pickled red onions, but this is the 2nd time they forgot to put them on. If they're out of red onions, they should inform before placing orders. The dressing was not thick as usual. It was watery and runny. It looked like tomato liquid or something and tasted gross. The chicken was rubbery. It was a disappointment. I ordered a Madagascar Vanilla Latte HOT and of course they gave me an iced beverage. When I let them know, the server looked upset and took forever to make my drink correctly. I threw it away because I was fearful she spit in it after remaking it how I actually ordered it and my receipt showed that. This place used to be better. Now I'm guaranteed poor service and a disgusting bathroom with no liners or toilet tissue and forget about there being any soap. read more

Panera Bread - Watery salad - Salad Near Me - Eastvale, California

I'm giving you guys 3 stars because the broccoli cheddar soup was delicious.. I'm also giving 3 stars because there was no bread bowls no Baguette and I was offer a country something which ended up being a slice of bread. So disappointed so stale!! I get that they can run out of bread but I went around 7pm and you close at 10 Why wouldn't you guys have made more bread that's a big time frame to not have bread... Maybe I'll go back if someone else pays I wouldn't. read more

Panera Bread - The only bread they had! Country something bread , sorry you mean half a slice of bread! - Salad Near Me - Eastvale, California

Ordered an almost $2 bagel sliced in half, and this is how they serve it. I think it might just be plain laziness or ignorance at this point. I'm not trying to be a Karen, but this is not half and could've been cut differently or better. read more

Panera Bread - Salad Near Me - Eastvale, California

Good experience. Food very good. I had the Hazelnut coffee and cinnamon crunch breakfast sandwich- delicious! Staff very friendly and clean restrooms. Seems like they are doing A good job here. Keep up the good work! read more

I have never reviewed Panera Bread, but I feel the need to do so here. So I did a little online order and when I get the food my pick 2 soup was wrong. So I ran back inside and mentioned that I got the wrong soup. They then made it right. So I dropped my kid to school after he ate his flatbread pepperoni sausage pizza which was super yummy and also the strawberry banana smoothie that came out great. Then my next trip was to drop the pick 2 lunch for my other kid. When I reached there, I just realized that I didn't get the sandwich for my pick 2. Luckily there was still time to line up for food at school. I dropped off the broccoli cheddar soup and she lined up for something else. I called the store, the lady who picked up the phone was pleasant and told me to comeby anytime to get it. So we came back after other things that the did after school and explained to the manager. The manager was super awesome, not only he checked my receipt and verified what was missing, he went above and beyond to create another pick 2 for my kid and refunded my whole transaction for the inconvenience. It was never happened to me before. I was in awe with their hospitality and professionalism. This store is awesome. read more

Normally it's pretty good I don't know what happened today but ordered and got nasty already going bad salad and a dry sandwich needless to say I've never been more disappointed I had already taken it home too ultimate depression I had mold on my avocado in my salad big sad read more

Panera Bread - Avocado I took out of the goddess salad that had mold on it disgusting big sad - Salad Near Me - Eastvale, California

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My company placed an order early in the morning for about 8 people. They gave us a 20 minute window to pick it up. Once one of our employees arrived, they told her that they "lost" the order and that they can make it but it will take another 30 minutes. We placed it in the morning so that when our staff goes to lunch, they already have food to eat. Unfortunately when I got on the phone to ask about our online order, the manager Nicole decided to respond with "it's an IT problem not a store problem" We would've placed the order again but after dealing with an attitude from the entire staff & management giving us a half ass answer. We decided to just cancel the order all together. Instead of seeing what she could do for the inconvenience and after our employee was rudely asked "what are you waiting on" by the staff. I don't see why we would ever place another large order at this store. read more

I usually like Panera. But I was very disappointed tonight when I ordered the Caesar salad and soup to go. The soup was good though a very tiny portion. About 1/2 cup, my morning coffee is larger. The salad was basically lettuce, that's it lettuce. No croutons about 1/4 tsp of parmesan. For the price it was a total rip off. I had to add croutons and dressing from the fridge. I get it that restaurants are hurting with Covid an all, but come on. At least make an effort to make the meal presentable!!! read more

Panera Bread - this is a caesar? - Salad Near Me - Eastvale, California

What is the deal with the long waits? Like honestly - it doesn't make it. They never have any bakery products; they're always sold out.

I was having a bad day so I went to the drive thru to get some comfort food to make my day better... My mom and I ordered two bread bowls with broccoli cheddar soups and a candy cookie and a cinnamon roll. We came home with the food and everything looked good except for one thing... They forgot my candy cookie!! I know these things happen but I was just really looking forward to that and it wasn't there... I am so sad and very disappointed.... read more

I have never had such a bad experience at Panera. I ordered for pick up. I paid for a large soup. However I only got a small size of soup. And I did not get my sandwich. This place is the worst Panera. They take away you money and give you Nothing!!! read more

Ordered online, showed up at the specified time provided, order wasn't prepared. Waited an additional 15 minutes waiting for order, received it and started our meeting to find a random piece of bread loaf in one of our bags mixed in with our chips- which we were missing a bag of chips (so maybe that's what the bread loaf was for?) anyways, not a pleasant experience. read more

Panera Bread - Random piece of bread loaf Panera decided to leave in our paper bag.... Um thanks? - Salad Near Me - Eastvale, California

I really try to love Panera but why are they always out of something? If it's not the great cream cheese shortage last year it's now the Avocado famine. Who does the buying ? You guys aren't cheap. So please get it together read more

Is it just me or is the background music way to loud. I keep coming back, hoping that the music will be turned way down. But, no luck. Time to try Starbucks. Who ever said that loud music was a great idea was incorrect. Thos place is emptier than a few months ago. I wonder why? This is no longer a good meeting place. If it's not the loud music, it's the fridged temps that will drive you awy. read more

Pros: they keep it nice and cold. The dining room is always nice and clean. The soup was hot and fresh. The bread was awesome like always. The staff was great and I will be returning!!! Cons: They did forget a part of my order however they did correct it right away. read more

Panera Bread - Brownie - Salad Near Me - Eastvale, California

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Huge thank you to last night's closing shift!! They were all so lovely and made the trip there so worth it. Their sandwiches are obviously top tier for me and matched with excellent service makes for one very happy customer. Will definitely return here no matter the drive. And Thank you for the PUP cup Electra loved it!! read more

Panera Bread - Salad Near Me - Eastvale, California

This food is definitely not made with love and you can taste the lack of it. Ordered a smoothie and a bagel, smoothie was chunky with half blended ice and bagel was sliced so off center that half the bagel was still in tact. With the price you pay there should be more care and attention placed on the product they put out. Will not be returning. read more

The workers are nice and think of you. We were standing after ordering at 9 30p tonight and one of the workers invited us to sit and was really kind. The food is great :) read more

The service here is always great but tonight the girl with the two toned hair (half blonde half red/brown) and glasses with the red hat was so rude. She took my order in the drive thru and sounded like she didn't have the time of day to listen to me. When I asked to add something to my order she reacted as if I asked her to scrape gum off the bottom of my shoe. I was so nice the entire time and respectful to the girl so I don't know why she treated me so poorly. Do better home girl. read more

The score is mainly due to how my salad was handled. I have a nut allergy, so I always customize the salad I get to have no nuts whatsoever. However, half way into the salad there was some kind of nut present. I had to stop eating my salad to prevent any reactions from occurring. Panera always makes good food, but so far my experience has been lacking in terms of missing items (today's order was missing horseradish on the side and bread) or customizations not being adhered to. read more

Panera Bread - Customized Asian Chicken Sesame salad that isn't supposed to have nuts at all. - Salad Near Me - Eastvale, California

The guy who works the drive thru on Sundays is terrible at his job. He has zero customer service, always has you waiting, takes your drink AFTER you receive your food, never provides a greeting or salutation, he's terrible. Vin, who works the drive thru during the week, is hands down AMAZING at what she does, always has a smile and wishes you good day. Sunday crew is bad, change them out. Drive thru guy: work in connections, it's totally your tone. read more

Actually I always come her when i want to eat something fast and eat the yummy bakery , but because the bad service i got today I planned to never come back again. I had the worst bad service ever, i make my order at 11:00pm , at 11:13 i git a text my food is ready, but when I went to the window where we grab the food and there's nothing and then I heard someone ask about the pizza if there is something with it and the other one said don't ask me I don't know anything about, then the order came missing some things when I asked for it the said maybe you didn't order it and they asked me to go to my bank account and showed them the order which is I know and they know nothing can show up in the bank but they tried to make me wrong front everyone, when I asked them to go back to the website and see my order under my name they said we are not saving these things ,at this moment I remembered they put the receipt with the order and i went to my order to checked but the receipt not there , and I asked them about they said we don't have it , I looked to the table where we pick up the food and see punch of orders i grab them and started looking and found my receipt and when i showed them they said oh okay not even sorry or i want something they just went and make the missing order and that's it , you can guys go back to the camera and see all this . I wish a good in future for this place. read more

Tried to order food at 4pm and soups were sold out!!! What is that all about...? Attempted to order sandwiches and all sold out. That is just plain unacceptable for a business who closes at 10pm does not have anything to purchase. So much for trying Panera again! Noticed they even have a disclaimer that even though you place an order they might have it or adjust your order upon arrival. Wow, how do get away with that as a business especially if a customer goes out of there way and already purchased what was ordered. Sorry but not sorry Panera you done. Bye Felicia!!! read more

Normally I go in there for the strawberry poppy seed salad which is soo good of their menu so today per usual I go in for that and I go run some errands after that and when I finally get to eat I got the WRONG order and it was already too late to go back since they close at 10 , so order came in with a grill cheese so I settled for that but wait , the is pathetic burnt cheese looks like plastic I understand if it where busy but it was not. Literally made the person who's order I got a favor read more

Panera Bread - Salad Near Me - Eastvale, California

They are working on their customer service. Good job! Great managers. They know how to resolve issues. read more

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The food and service is great my experience has been good every time I get food from here. Sandwiches are good and the coffee as well.

Not sure if this is a location issue or what but their portion sizes are horrible. I ordered the 1/2 & 1/2 soup / salad and a drink. Paid $17 to eat 2 tiny bowls that were less than half full. They were busy so maybe that was it but it was an absolute waste of money. Which is sad to say bc I really do love their soup and salad. read more