Customer service is #1 always. I have just had another horrible experience with Dublins Panera customer service. DONE. I have witnessed and read this now so I need management to get it together seriously. I will not be back for at least a yr. I will get my food, coffee and favorite cookies else where or make them myself! With the cost of inflation you'd think you might at least get this part of their business correct. RUDE CUSTOMER SERVICE, Not helpful. I feel their either completely unorganized, over worked or possibly a combination of this. I will finish with once I do come back next yr 'Maybe' I pray this Panera can get it together. I've been to many other Panera and have had excellent customer service. I look forward to my next review you see I believe in second & even third chance. My next return will be my 3rd the owners & management can improve by supporting their staff so the customer are all happy. read more

While I was visiting Dublin for business I went to Panera to grab a salad & sandwich. I ordered using the Panera app and selected curbside pickup. There were two patrons dining on the patio and the parking lot was basically empty. After waiting 30 minutes with no sign of my order I went inside to find out if there was a problem with my order. I received a warm welcome upon entering and I asked about the status of my order. The young lady at the counter asked my name and looked at the numerous bags lined up on the counter and said "Oh! Here it is!" Completely oblivious to why I came inside to get my order. When I got back to the hotel and unbagged my food I noticed they just tossed the baguette in the bag (no wrapper/bag) and they did not include the pickle with the sandwich. The food was good otherwise. read more

as a former employee of the dublin panera bread i will first hand say this was the most unsanitary disgusting food envirmoment imaginable and i'm not leaving this review just because its my old job i'm leaving it for well being of customers. during an audit i was told by my manager ryan to change all of the day dots to different dates than the past expired date which was two days prior to the audit i did as i was told and put fake prep dates on all of the food on the drive thru line, this happened on multiple occasions although not during audits it would especially happen with the bacon whatever you do don't get the bacon everytime i would look at the date dot on the bacon it would be expired by a day or two and when i asked management they told me once again to just throw another sticker on it and call it new highly unacceptable as this could cause food poisoning due to food sitting for too long only time myself would ever eat it is if i saw it come out the oven if not it was almost always bad. we were not allowed to use the restroom from 12-1 because it was lunch rush and if we did so we were scolded for it but that is unethical work practice. as an employee it was almost impossible to work with the managers due to them always being in bad moods or being hostile when at work the manager josue on a regular basis would go to the back and punch things throw things bang things and all around made it a hostile environment for everybody although ther was a manager named valerie, during my time valerie was always picked on by the rest of the managers such as josue edwin and ryan with everything that happened somehow ended up always being her fault when in my opinion she was one of the hardest workers i had ever worked with. whatever you do make sure you think twice next time you eat at this establishment. read more

Panera usually is pretty good. But today they just kept getting it wrong. I ordered the flatbread for the first time, so when they handed my bag down and I was about four blocks away imagine my surprise that the main thing in the meal, the flat bread is missing. Had to turn back around and go pick it up. They knew when I walked in and said I was missing an item that it was the flatbread, to figure. Along with my order I got a sliced plain bagel. Imagine my surprise later when I decide to eat my bagel they provided not only a bagel that wasn't sliced but not even the bagel I ordered. It's like they bagged the order in the dark. read more

Well we came back to give them another try. I set the bar low based on previous experience. Well.. Panera managed again to surprise me with yet more problems. I ordered 2 salads to go - cashier was crazy busy no help from the manager walking around, the food took for a long time to come out - finally got my salads and left. I got home to open the bag and the bread that normally comes along with the salad did not have butter in the bag - 2nd time this has happened - cutting corners or sloppy service - I don't know. My Wife's salad was OK - my salad they forgot to add the dressing - good thing I took the salads home and not to work - I have dressing at home. Good grief they need to get it together or make room for a better eating establishment read more

Awesome staff at this location - 1) They let us stand around at front of register debating what to order for awhile. (often cashiers get annoyed waiting or having you linger). Staff was really friendly. 2) The brought our food to our table. 3) The manager gave us sample cookies when we came in. Someone else came around with cookies later on. Just everyone we interacted with, had a wonderful personality. read more

My girlfriend and I generally like Panera Bread. More specifically we do like their salads and sandwiches. The salads especially taste fresh as well as the bread. Our issue recently relates to this location specifically since we've moved from Livermore to Dublin.. Four orders in the last 30 days have been made incorrectly. All of the orders consisting of just one salad and one sandwich. Being that adjustments to an order are written explicitly and accurately to us when we order it and on the receipt the Panera team use, I find it hard to think there is any legitimate excuse team members could have for not making an order accurately.. (asking for no chicken on a salad, for example.) The staff there, in our opinion, offer questionable customer service at best... many of them seem younger, so it is semi-understandable. Livermore never seemed to have an issue in this regard. We are thinking the management at Dublin likely needs to be re-trained, or offered a lesser status until they show the skill set to lead a restaurant team. We have been helped by management there before (either the manager or assistant manager, not sure), and the couple experiences we have had with them has been a very blunt and passive customer service experience. (To put bluntly, they have come off as very rude.) Anyway, we do like the food when made correctly. However, the faith I have that our food will be made is all but gone. read more

Normally I love Panera, which is why when I'm disappointed I'm REALLY. Disappointed. Thank bought I'd treat myself to an Asian Sesame salad for dinner tonight. Picked it up, got it home, dumped it in a bowl and literally HALF the lettuce was a disgusting brown. Just don't serve a disgusting brown lettuce. Tell me when I order that the lettuce is bad - I could have ordered something else. So disappointed. read more

I was waiting for my bagels and saw a fly on the scone. And who knows what else that fly landed on. I would never get anything from the display since it's not covered. Not coming back here again! Grosssss! read more

Panera Bread - Sconesss - Sandwiches Near Me - Dublin, California

Really disappointing. It was not busy but they put a brand new employee on the register who did not know where anything was. I don't blame her for being slow, I blame management for not standing there and helping her. Then, we watched and waited for our food while it just sat up on the counter with no server in sight for 5 minutes. Yet we could see the shift supervisor and I think another manager just standing behind the register talking. Food was good once it finally came! read more

Ordered their buffalo spicy chicken sandwich and all i got was chicken patty with buns and buffalo no other fillings on there. It was really disappointing to see such a small sandwich. read more

Giant waste of time. Trying to do a phone order called four times it hung up every time. Done. I wouldn't even give it one star. Always a problem at this location. read more

My go to pick 2 is the bacon mac & cheese and the Mediterranean veggie sandwich. Unfortunately, bacon crumbles were chewy, not crispy today. Veggie was delicious as always. Service has improved with the ability to order online or on the quick order kiosks. However, more improvements needed. My mom and I bought some pastries and the cashier didn't wash his hands before grabbing our scone and cookies with a napkin. Not sure how much protection the napkin offered since my mom said she saw at least his pinkie make direct contact with my baked goods. Please use tongs. read more

Panera Bread - Turkey sandwich - Sandwiches Near Me - Dublin, California

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I love Panera bread. Their baked goods are consistently good at all the locations. My favorite is the shortbread cookies, the frosted ones. Recently my mom and I went to Panera to purchase various baked goods and pastries for an office breakfast the following day. The selection was diverse and each dozen bagels came with a container of cream cheese plain or flavored. I've been to this location a couple more tines since that visit in late June. Great customer, good selection and easy access. I especially appreciate this location's support of the LGBT community. I've suggested a family member apply for a position at this location; seems to be a positive working environment. read more

Horrible. I order two items including Mac cheese in Bread bowl. The mac cheese was not put in my bag. Only the bread bowl. I didn't find the problem until I arrived home. I lived 5 miles away. That's totally unacceptable. read more

Good experience good food good drinks good Mac n cheese good salad good all around would go again have gone again will go again

I'm a huge fan of panera but this time they got my order wrong and even when I told the waitress, my correct order never came. read more

Panera Bread - Just delicious! - Sandwiches Near Me - Dublin, California

This is a very disappointing location compared to other locations I've been to. My review is based on my experience with their app orders. Using the app suppose to be easier for the store as well as the customer, but seems like they cannot get the orders right. - order is never ready as promised in the app - order is not accurate most of the time despite everything printed on paper and ordering it 30 minutes before pickup time Very frustrating that you almost have to check the order every time you leave the store when the intention of using the app is to make it an in-n-out experience. read more

Panera Bread is my favorite chain restaurant. The food is soooo gooood! My sister had never been and I thought that I would treat her to an Asiago Roast Beef Sandwich. This is my usual go to menu option. Top that off with an Iced Green Tea and you got yourself a wonderful lunch. We sat inside the dinning room. It was really busy but the employees bring your food out to you and also take your plate once your done. Service is fast and efficient. You do have to get your own box in case you don't finish your sandwich. But the box's are readily available. I love Panera Bread and will always come back. ***********Safety Note****** I was almost run over in the parking lot while I was leaving, by a guy in a blue Toyota Corrolla. So watch out. Even if he sees you walking to your car he will hit the gas towards you then honk like hes the only person in the world. I saw him go into Panera Bread. When I yelled "Hey, tough guy!" at him, he ran inside real fast. Real tough in your little car huh? read more

Panera Bread - Sandwiches Near Me - Dublin, California

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I usually come to Panera if I want to study or grab a pastry with a friend. They usually aren't very crowded, and its' pretty easy to find a seat. They have plenty of seating here. I usually get the broccoli cheddar sourdough bread bowl soup, french onion soup ( beware because this is very salty), a panini, or one of their yummy chewy bagels. Panera really tries to go for the whole healthy concept, but when you look closer at the ingredients you realize that the food here is not quite that healthy. It is generally very high in carbs and sodium, so don't be fooled into eating here based on the premise that their food is "healthy". The coffee here is great since it comes with free refills, and they brew coffee quite often so it is fresh and hot. They have different brews to choose from each day ranging from hazelnut, vanilla, etc. Be sure to sign up for a panera rewards card!!! I usually get a free pastry every other time I go since I signed up for the card !! read more

I love Panera. I really do. But this Panera by far is the messiest and grossest I've ever been to. First off, all the tables contain some type of mess (I even asked if I could have a rag to wipe down my own table). Second, there's an entire zoo of children running around the restaurant without shoes. I know children's behavior are out of the restaurants control, but it completely ruins any decent dining experience. Lastly, my grilled cheese was Luke warm at best and contained blocks of cheese. I would complain but unfortunately my hunger overrides my irritation at the fact that the sandwich wasn't even cooked. Overall, I wish the Chipotle next door wasn't crowded. It was my first choice and I wish I stood in line for them than waste $10 on half assed food here. Definitely not coming back ever. Also, if you're going to have workers, actually have them work instead of talking obnoxiously behind the counter. (One of them is named Austin) read more

Panera Bread - Like really. - Sandwiches Near Me - Dublin, California

Had some time to waste in Dublin today...so DH, DGD, and I went for morning snacks. I ordered a bear claw and a cafe latte....the pastry was good...better than Safeway, not as good Bibiane good. The coffee was OK..... Hubby had a everything bagel...he said it was OK, too! DGD was not too excited about her blueberry muffin...but she may not have been that hungry. The staff was friendly...and it was a good spot to take our time... It was nice to have a place to hang out while Betsy went for her spa treatment at Big O!! read more

Usually Panera Bread means you will get a decent meal and good service. Usually. I stopped in here on Sunday with my wife for brunch before a long road trip. When they told my wife that they were no longer serving breakfast and were out of eggs at 10:59 a.m. I should have known it was all going to go downhill. I ordered a Cuban chicken sandwich, my wife ordered a bowl of soup. The server brings out 2 bowls of soup. I said, "I didn't order soup, does it come with the sandwich?" He says, "What sandwich?" I check the receipt and see that the cashier incorrectly put down 2 bowls of soup. I go back to the cashier and say, "Excuse me, there's been a mistake, I ordered the sandwich." She looks at my receipt and says, "No you didn't, you ordered the large soup." "no, I ordered a sandwich." "You ordered the soup." While she continued arguing with me, I was losing patience. Finally she somewhat relents and says, "Fine, I will have to charge you for the sandwich." "OK, I didn't expect to get it for free. I just want my food." Her manager had been overhearing the conversation and came over, apologized and said, "There will be no extra charge. This was our mistake, not yours." They made it right (hence 2 stars instead of 1), but a cashier should not break down in the middle of the store to fight with a customer over a mistake on her part, especially with other customers in earshot. I don't think I will be visiting this location in the future. read more

This Panera is great. They are friendly and have your order ready very quickly. I came here last night and had a bowl of chicken noodle soup and a turkey sandwich. The soup, as always was amazing. They put plenty of pasta in it. The soup came out steaming hot and we dove right in. The turkey sandwich was delicious as well. The bread is always soft. They were out of many pastries though. Otherwise it was a great meal on a cold night in the East Bay. read more

Great selection of bagels and pastries! Service at the line was pretty quick for it being lunch time. They have a number of good sandwiches to choose from, but nothing savory that says "buy me again". Simple sandwiches and salads that fill your stomach. Only a little over the average price for the serving. My cashier was nice, but the customer service was non-existent. Next in line please... The seating area seemed clean and relaxing, but I think I'll only go back here for different bagels. read more

Really overpriced. The reason I feel like they are surviving is because of the long lines at Chipotle. I asked the cashier about a sammie, and they said a bunch of diff meats (salami, turkey, etc.), cheese, pepperchini, etc. and it sounded like a pretty robust sammie (an Italian something sandwich). I'll upload a picture; I was super disappointed. Sandwich was literally slapped together, with no discernible spread/sauce/flavor. There was a single pepperchini in it. The meat and cheese terribly put together. Boyfriend ordered a turkey BLT or something, and the bread was disgustingly sweet. read more

Panera Bread - Laaaame. - Sandwiches Near Me - Dublin, California

Placed order with cashier which really didn't seem like he wanted to work. No interactions just took my order. At first I forgot the full name of my sandwich so he finished my sentence for me. When my order was ready, I saw a salad. The person who prepped the food insisted that's what I ordered and didn't budge to what I was saying. The cashier walks over and I said I ordered the sandwich right? He nodded. I then told the food preparer that he just confirmed I did indeed ordered a sandwich. However, when the preparer asked the cashier he hesitated. Not to mention, wait times at this location can be longggg. Their customer service needs to be better! read more

Omg this is totally one of my favorite go too spots for when I want something healthy I absolutely love there half soup and salad combos ! My favorite mix is the green goddess salad and tomato soup with a piece of bread as the side and I love the green tea drink and lemonade! Love love love it here ! Never disappointed read more

I now understand why this location has only mediocre reviews. I came in to order to go. I have small kids and it makes it easier to go. I got home and checked my salad only to find out they gave me the wrong salad. I ordered the green goddess and ended up with some apple walnut salad. Very irritated that this happened. Not the first time. I was going out again so I took the wrong salad back to get the right one. A manager was working the register. He let me know they'd remake my salad and to pick it up at the window. I reminded him of my treat if an order is incorrect-he honored that. I picked up my salad and made sure it was the correct one this time. I'm irritated that there isn't better quality control on their food pick ups and what's actually put out vs ordered. And more irritated that no one apologized to me for their mistake or even acted like they felt bad that I had to come back with my son and baby. It was an absolute inconvenience. I'm not sure I'll go back until they can get it together. Almost every time I go there is something wrong. read more

Panera Bread sells about everything bread related: cake, buns, bread, breads, cookies. et al. eats: everything bagel (1.09) -everything may have been on it but only garlic tasted -very big bagel, chewy , bread-like texture. is this round bread? pour: medium roast (lusk?) coffee(2.09) -some acidity (harshness). not so mellow -coffee sourced from costa rica to africa... drips: -very good service, 4 stars -food and drink just average, 3 stars. read more

Came here by default because Chipotle line was hella long during lunch rush. Basically...I ordered a sandwich that was loaded with salt...yuck! I flagged the worker down, and he tells me that they sprinkle salt and pepper in their sandwiches...why? Anyways...I'm cool...I won't be coming back here. If you want salt sandwich...then this is the place for you...I'll be with Mr. Pickle down the street. read more

Panera Bread - Turkey Bacon Bravo - Sandwiches Near Me - Dublin, California

I've used their Rapid Pick-Up service to get a pastry or two (love their bear claws!) in the morning and have never had any issues walking straight to the back shelving area and picking up my treats. If you walk in early enough, you can see your name appear on the large blue screen near the raised counter area to determine whether or not your order is still in the queue or if they have already completed it. I've also made a number of catering orders online and have never had any issues with timeliness, items missing, etc. Whether I'm in Oakland, San Leandro or Dublin, I use Panera as my go-to breakfast place because they offer fresh food at reasonable prices and have something for everyone (sandwiches, souffles, bagels, pastries, fruit bowls, etc.). Panera is also great for lunch - I always order an assortment of box lunches (sandwiches and salads) that come with their own side (chips, apple, fruit cup, etc.) and dessert, and allow everyone to pick whatever they'd like. The solid five-stars are all well-deserved, though, because of their catering manager's thoughtfulness and outstanding customer service. Diane (I believe) totally saved my bacon this past Monday. I needed lunch for 35 at 11, but didn't place my order online until 9:30 am. When I finally put in my credit card information and paid, I almost cried when I saw that the ordering system pushed my order to 11 am THE FOLLOWING DAY. I frantically called Panera and spoke with Diane who said that while they couldn't deliver at 11 (7 other people wisely put their orders in within the 2-hour notice time frame), they could have all 35 box lunches and all the drinks ready by 11 for pick-up. After looking around at other places, *cough*Chipotle*cough, which require 24 hours advance notice on catering orders, Panera allows you to place a catering order with just 2! That is truly amazing! Thank you, Panera Dublin for being so flexible and dependable! read more

I've been to Panera in Dublin a few times with my playgroup and have had a nice lunch. I ordered the Asian Sesame Chicken Salad, but didn't realize there was no chicken on it (I was too busy talking) until I saw a good looking salad and realized it WAS supposed to be what I ordered. I gave my bread to a girl in our group to dip in her soup and my son had a pb&j. I don't like the yogurt they give you for the kids meals. Too messy for a toddler, a fruit cup would be better. The wait can be long, but doesn't that mean it's a good place to eat? Have an early or late lunch if you want to miss the crowd. It's a popular place for a reason. It's good! read more

I went here for the French Onion soup. I could have saved four of the five dollars, went home and opened a can of Campbells Select and had a better meal. 1. Asked for extra cheese on top. I believe I counted five pieces of shredded Cheese. 2. The knife and spoon they brought were dirty. When I showed them to the server, he gave a lazy nod towards the containers full of silverware. Two dirty knives later I found one I would be willing to us. 3. Sodium induced high blood pressure. You all know how much I love salt. Only if I am adding it though. When it comes to the table that salty it kinda ruins it for me At least if I find a semi-dirty knife at home I know who ate off it last. I will stick to the Alameda Panera. read more

I often order food from here as I work very close by. The workers are always very nice, and the food is what you'd expect. Tonight I was a little disappointed however. I ordered a cinnamon roll and coffee for pick up at 5:15pm, when I expected to get my meal break from work. Unfortunately, my meal break was delayed, and so I was late in going to pick up my food. This location closes at 6pm on Sundays, so I ran to get to the door so that I could get the food I already paid for. Unfortunately, despite the fact that my phone said it was only 5:59, the doors were locked and the employees didn't seem to notice me at the door. I don't fault the employees, as I know they work hard, it's a Sunday night, I was late picking up my order, not all clocks are exactly in sync, and I've only ever had good experiences at this location. I am a little sad, however, that I never got my cinnamon roll :( read more

I love this chain and I seriously love their unlimited coffee program for such a low monthly subscription. As someone who is self employed I'm glad that they also have outdoor seating. Their food is always so fresh too. My body thanks me for going here instead of Jack in the box lol. I love their outdoor seating with the fountain. With the exception of receiving expired half n half once, they've never gotten an order wrong. read more

Would give it 0 if I could. It took us 40 minutes get take out! And this is the 2nd time this has happened I'm the last month. Walked up to the counter to see what was happening and I swear to you... Paint dries faster! read more

Free Wi-Fi!! Mmm I love everything Panera has to offer. Tonight we came for after dinner dessert & Wi-Fi :) The Pecan Sticky Bun & Lemon Poppy Seed Bundt cake hit the spot! Always great service, always super clean. read more

We used to like Panera Bread because of the great pastries. Today, we ordered a Mac and cheese for my girl which is always her fav but she couldn't even eat this time as they were soaked in Cheese!! Why waste cheese when you only need the right amount? Not to mention that it was so so salty! read more

Panera Bread - Mac soaked in cheese! Yucks! - Sandwiches Near Me - Dublin, California

If you have been to any Panera Bread, this one isn't any different. However, given the times, they are very quick with online ordering. They accomodate drive thru ordering and if you ordered online, they will bring out the food to your car. Everything came out as we ordered and was overall a solid experience at this particular restaurant. read more