First i want to add this review because i really like this place and I want the staff to improve. 1. Plain bagel run out (not a big deal) 2. Switched to Asiago cheese bagel (plan B) but not my best choice becuase never tried it before. 3. Server informed us they run out of plan B Asiago cheese bagel. End up with Blueberry bagel. 4. Our food came and noticed there's some sort of Mold on top of my bread. 5. Informed the server and all she told us was:" did you want a different bread with it instead?" What kind of customer service is that? Not the response that i was expecting but i guess that's how they were trained handling situations like that. With all these being said, i am very disappointed with server's response. They could've done better. Im not asking for any refund or compensation but an apology would be good start. read more

Panera Bread - Mold on the brioche bun - Salad Near Me - Downey, California

First, and sadly, DMV has better customer service. When picking up the order, the employee acted as if I was putting them out by piking up the order. The order was wrong, three soups ( 1 chicken noodle 2 vegetable). W/ bread bowls and cheese Flatbread turned into three soups without bread bowls, two chicken noodles, and 1 vegetable. My wife and two year son are vegan, so they had to share the soup. If I could give a .5 star I would. A very disappointing experience. So disappointing I don't even want to eat my wrong meal read more

This is a shady Panera. Don't get me wrong I love Downey but the girl at the drive thru with blue nails tried to snag my gift card telling me there was not balance (on a New $50 GC) and insisted on keeping it and giving no receipt. After thinking it over at the drive thru I changed mind and asked for it back and the receipt. 20 min later took that same card for my son's food at Burger king and used that same GC. It paid for my order and had balance of $40 left. So WATCH OUT FOR UR CREDIT CARD NUMBERS AND GET BACK UR GIFT CARDS WITH "NO BALANCE". SHADY EMPLOYEE'S AT PANERA. IF THIS HAPPENED TO U, DO SOMETHING ABOUT IT. CONFRONT WITH VIDEO THEN POST IT ON YOUTUBE read more

I came to Panera and ordered Mac n cheese with bacon which I have done a number of times, however today I guess the person making the food decided to throw the bacon slices on top of the Mac n cheese any other time they would chop it up. I guess this is what they do now. So let me go chop up this bacon read more

Panera Bread - Mac n bacon slices - Salad Near Me - Downey, California

Though the staff at this location are very nice, they keep missing stiff from my order(s) the last 3 times...I'm pretty much done coming here to be honest. First forgot a bagel; second my bottled water and now on my turkey & cheddar sandwich they actually FORGOT the turkey! I mean what the what...how do you forget the turkey in a turkey & cheddar sandwich? I spoke to the manager Steven that said he'll replace my sandwich but I'm not sure what I'll get. read more

Received a phone call from Jennifer who is the store manager regarding this issue. She is the epitome of what a leader represents. Prior to calling me regarding the lack of dressing for my salad, she endorsed to me that she had already investigated what happened, and discussed this matter with her staff to ensure this wouldn't happen again. Jennifer was polite and apologized for this encounter. Just on account of her, I highly recommend coming to this store as you will be given great customer service! read more

Great place to grab a healthy meal. My new favorite spot. Had the turkey sandwich and chicken soup. Can't wait to try the rest of the menu. read more

Curbside is RIDICULOUS!! Waited 10 minutes & no one brought my order!! Why offer a service then NOT provide it?? read more

Ordered a whole Turkey avocado blt sandwich substituted with tomato basil bread. This was on 12/26/22 at 9:11 PM. Drive thru worker rudely handed me my order. I got home and they got the order correct but except that they had drowned my sandwich in some kind of spicy sauce that I didn't ask for. It seems like it was done on purpose because it has a lot of sauce on it. Tried calling them once I got home but it was towards closing time so no one answered. I'm disappointed by this service I usually never have a problem getting food from this Panera location. read more

Panera Bread - Roasted Turkey avocado BLT drowned in a spicy sauce I never asked for - Salad Near Me - Downey, California

Verrryyyy poor service, went to the restroom to wash my hands it was filthy picked up my food and when I got to the table the silver ware that they gave me was USED from other peoples mouth OmG I will never come in here. Very dirty inside read more

I used to really love getting Panera bread but whenever I go they never put bacon in my bacon turkey bravo sandwich, and it's happened about 5 times already. It's pretty disappointing to not find bacon in the sandwich when the name of the sandwich is called a bacon turkey bravo. read more

I frequent this panera and the one in Norwalk, lately when I go to Downey it's so dirty and messy. To take my order was even horrible the employees don't know the products. There was 3 girls standing around taking while the line was growing. By the trash there was plates piled up everywhere. None of the tables are being cleaned . It's just gotten so horrible for the price you spend. read more

They need to improve their customer service. They always Run out of Regular coffee. For the third time I notified them that they run out if coffee and they told me that I had to wait until they prepare more. So I end up eating my sandwich with out the coffee. Coffee was ready in 10 minutes after I ate the sandwich. read more

My soup was cold and I asked if they could warm it up they told me there was a microwave there (it was gross, dirty AF microwave ). I wonder if people in the kitchen are washing their hands, I got a pretty bad stomach infection after eating there yesterday. People there are so rude except for the cashier guy. The lady could had answered me with a smile on her face and I would understood that is their policy but being rude made me not wanting to go back there or any Panera, no matter how much I like their food. read more

Panera Bread - Salad Near Me - Downey, California

Customer service is not for everyone... and I could only imagine how rough it is to work drive through. But GOT DAM! It is unnecessary for staff to get a visible ATTITUDE when told the item received is not the ACTUAL item ordered. If the order was taken INCORRECTLY, it's not a big deal, just fix it. It's nothing personal! No need to be salty. Panera, not sure if it's you as the employer, or just the type of people you hire... But you should re-evaluate, there is a reason you have 2.5 stars. Do better! read more

Today 8/12/20 went in for a sandwich soup and salad and an extra sandwich which they forgot to charge me my total was $27 dollars that's fine with me. So I call in and tell them they forgot an extra sandwich, so as for me I didn't ask for the Receipt which I can't show prove I was charged or not call in speak to a so called Manager was greeted to a male person then transferred to a female which she didn't not want to tell me there names. Was not calling to get anything free! From Panera. Female worker tells me with an attitude I should have asked for my receipt " and it wasn't there problem I forgot so I just told her it's fine and hung up. Just for advice ppl customers check your bag in advance and ask for your receipt. read more

Panera Bread - BLT Turkey - Salad Near Me - Downey, California

4/28/24 @ 1:30pm Honestly, I'm surprised this place hasn't been shut down. To start the salad had rotting fruit. The sandwich was good, but we found a hair in it. When I told the employee she just said "oh sorry". Not a care in the world. She asked me if I wanted refund or a new one. Ideally I wanted both but couldn't eat anymore so opted for the refund. When I got the manager to the register he had very little customer service skills. I told him how the employee responded to me. He did apologize and refund our meal. However as I'm getting my refund another worker comes up to swiped her card for the pos. She had rainbow hair and her gloves were so gross. She pulls her card out of her back pocket with her gloves on, then uses that hand to grab a bagel out of the slicer and PLACES IT ON THE COUNTER, just actually places a whole bagel on the pos counter filled with crumbs and sticky spots. My jaw dropped. She then walks away to give that to a customer!! WTH!! When I told the manager standing right next to her. He said " oh sorry I wasn't paying attention" I told him how gross that was and how dirty the counters, coolers and everything else was and his response was "sorry it's hard to keep track of everything around here"... yikes. -From one restaurant manager to another absolutely foul. I will never be back. What happened Panera?? read more

Panera Bread - Salad Near Me - Downey, California

Laziest manager I've ever seen. Been waiting 5 minutes just to get my lemonade because the cashier was busy and when the manager with the colored hair comes out to the front, she sees me with an empty cup and proceeds to do nothing about it. read more

Ridiculous location! Spoke to the "manager" Aria about what horrible service we received. My boyfriend stopped by at 6:40pm to get my daughter & i chicken noodle soups in bread bowls! Well they were out!! How do you run out of bread bowls ? He ordered a sandwich w/ chips & as he was driving out of the drive thru he notice the chips were missing. He went inside & told them they forgot the chips & there was only ONE bag left & the girl proceeded to say " well those are the last ones " ok? What's your point ? Also the side of bread they gave with the soups was TINY !!! I went to the Norwalk location just a few days ago & Downey gave me 1/3 of Norwalk bread. ARIA said "well they shrink" no ma'am that's BS! Why are locations not consistent?? Please do better for your overpriced soups & "free sides" Maybe corporate should rethink their name because apparently BREAD isn't available. Just stick to PANERA! read more

The drive thru TAKES FOR EVER! I WAS IN LINE FOR 20 minutes ....for a drive thru!!! I will not be coming here again. There are so many places to eat in the area. Just choose another place read more

Store employee are generally nice. The one star is for the coffee, none of the coffee tastes good they all taste watery. even the dark roasted coffee tastes way to diluted. Not recommended read more

As of right now, Panera has been good to me. A month ago, I was released from the hospital, I was told I could only eat certain foods, as of today. I can only eat certain foods still. Panera bread sandwich soups have been good to me, I only eat two things from there right now. It's easy on my stomach and it also helps me stay full until I get clear from my doctor, I can only eat what I can. I am happy with Panera, when they mess up, they allow you to pick something else, or refund you. So far, I'm just happy I am able to eat and enjoy some food again. It isn't hard on my stomach like my stomach isn't upset and that is a good thing. Thanks again Panera. read more

5 stars for my boy Dallas! Absolutely amazing service, sweetest of person, I took forever ordering and was super complicated but he was so sweet and made me feel super comfortable trying to understand my order. I will a million times come back. I love it here, everyone is genuinely nice but Dallas was incredibly nice. I truly appreciated it. read more

Very rude customer service. Accusing me of moving the cone from their drive through because they were "closed" I got there at 9:20pm and they are supposed to close at 10pm. The cone was not in the drive through. They helped the car that drove in right in front of us but would not allow me to buy a drink because "I moved the cone" read more

There salad are not fresh! Looks like it's been sitting in the fridge for a week! The lettuce looks wilted and the bottom of the container have liquid in it! Step up Panera! For your over priced food you should make sure everything you serve is fresh! read more

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I'm writing this review because of the great service I receive in the drive through! I don't know his name, but the employee with black nails is really nice. read more

I work close by so come to this location out of convenience. On several occasions I have not received what I ordered. The worst part is they place a sticker on it saying it's double checked. Clearly it isn't checked at all. It's unfortunate that they aren't more diligent about getting orders correct. Don't stop here if you don't have extra time to spend correcting the order. read more

I usually love Panera bread but tonight's visit was a disappointment and I'll never come to this location again. I came at around 9:20pm (40 mins before closing time) their drive thru was already closed, they had no smoothies, no drinks out or hot water etc. I get it that I came 40 mins before closing but all services should be still available to us customers. All employees were rude and were eager to rush customers out. I was also told I was only able to take my food to go. So not worth the $22 I spent bye Panera I won't be back! read more

Went like around 8 am for a teriyaki and broccoli bowl specifically asked for no cilantro 2 times because I'm allergic and I let them know that. I went through the drive through might have been my mistake for not checking at the window but it was busy didn't wanna hold up the line plus they add like a sticker so the bag isn't completely open get home and find cilantro on my bowl now I can't eat it because I'm worried a piece of cilantro will find it's way into my mouth. Really upset cause I ordered 2 things and now I really don't wanna go back to the place cause i shouldn't have to if I had let them know too. Employees were friendly no issue there great service just this whole cilantro issue. read more

Panera Bread - Salad Near Me - Downey, California

I love Panera I usually visit the one in Lakewood but I wanted to give his location a try since it is closer to my house well I was sure disappointed I ordered a Greek salad and they gave me less then half the Plate with salad. I will never come here again. read more

I went in for a sourdough bowl with chicken noodle soup. The gentlemen told me they were out so I said okay I'll take the soup in the cup. Like I always have. I get home and they're super small cups. I call to speak to someone and the lady on the phone told me I was wrong and I should have ordered a bowl. I let her know I did order one and he told me they were out of bowls. But the gentleman never told me there were different sizes of cups. I don't work there so I don't know. She told me that he always tells everyone so it must be my mistake. Never offered to come back and switch out. Refused to give me managers email. Showed no empathy and ended up hanging up on me when I asked for the managers name. read more

Let me start by saying that I love the Panera Bread brand. You're supposed to get quality, whole food with a touch of sophistication. I work nearby and on the rare days I don't pack a lunch, Panera is on my mind. On Jan 15 I order the chicken frontega, only to discover when I got back to work they totally forgot the basil on the sandwich. I was annoyed because it's part of the reason why I get it. So I call. She first offers me to clock out of work, come back, and they'll give me basil. Uhh. Then she offered to replace the sandwich. A few days later I come back to get my replacement sandwich. This time.... It's missing the red onions. I didn't call to complain, because I didn't want to come off as a trouble maker. A week later, on my way home my.kids wanted cookies so I stopped by, and ordered a frontega again. Before I pulled off, I opened to inspect the sandwich. The cashier saw me and opened the window and asked my why I was still there. I explained I was checking to see if it was done right, and sure enough, no basil. I work for a company that is very systems and process oriented. So I really wonder what the team does to improve their service after a mistake. How does a customer have a mistake three times in a row? Where is the quality check? They just fix it and move on. This may not seem like a big deal, but it shows a lack of care. Do they also not follow the hand washing protocols? Do they handle money and your food without gloves? Seems like they just don't care because it's located in a community that isn't neccesarilly the target market that Panera is aiming for. read more

This place has horrible service, the cashiers always have an attitude and work super slow. The food was not good. Bad experience overall.

No outlets !!! Came here on a wfh day and yeah I asked they said they got rid of all of them bc of homeless people so just fyi not a good study/ work spot, but come fully charged if you're not staying too long! Food was good tho and prepared quickly ! read more

Finally cancelled our "unlimited sip" coffee membership after too many poor customer experiences at the Downey location. I know it is hard to find employees in this current labor environment but at the least the employees shouldn't be rude. For example- On multiple mornings the hot coffees immediately spilled in our car when the lids were not put on correctly and each time the employees seemed annoyed by our request for napkins. Once even slamming the window shut on us when we requested a replacement cup. read more

Panera Bread - Sad sandwich and an iced latte in a hot cup...for $17 - Salad Near Me - Downey, California

Beware when ordering from here online for delivery. Twice now, they missed items that I ordered. I ordered bread, soups and pizza plus a chocolate chip cookie. They forgot the cookie. I ordered again pizzas plus 2 white miche bread. They only put in 1 white bread. I guess they make extra money this way. Better to just pick up your order so you can double check. read more

Breakfast sandwich with avocado it was so good!! Also the service was very fast! Thank you soo much!

I had a bad experience here last night. After ordering my food through the drive thru, I went up to the window to pay and pick up my food. The girl that gave me my food read my order before charging me and left out the bagel I had order so I reminded her about it. She then confirmed the bagel with me. When I got home there was no bagel in my bag. There's been stuff missing before and I chalk it down to me making the mistake of not checking, but this time I asked to confirm they had added the bagel. That's what really bothered me about this experience. It was a careless service read more

The food is good but you need to check your orders. They esp like to short take out and family meals. I have yet to meet a smiling, helpful person here. They all look like they want to be elsewhere esp the 2 male assistant manager. They always glare or frown at the customers. Kelly who works the back a lit is so nice. He goes above and beyond. Wish I could say that about the rest of tem but I can't. The place is always dirty. The tables need to be cleared and wiped down. Even when it appears they wiped a table my white disinfectant wipes come out gray or black. I've actually had something sticky on a table that I just observed them "wipe" down. Gross. The floor needs to be vacuumed or swept all the time. Half the time there aren't napkins, straws, etc. Thankfully I know where that stuff is kept and I just restock it myself (so other customers and I have what we need). The bathroom is a joke. Always filthy, handsoap, towels, toiletpaper, etc. R out Most of my food orders have been correct but some haven't. Why do you put regular tomato sauce not pizza sauce on the flatbreads. Yuck. I hear so many complaints about them. One day I customized my sandwich on the app. I went to wait and watch for it and the ENTIRE time they complained about my order saying it has too much on it,etc. They argued about who would make it. I'm standing right there listening to them how unprofessional. If they don't like it then find another job like WTF. I don't complain about the complicated med orders a Dr. Orders for one of my patients bc it's MY JOB. SAME APPLIES HERE. Like WTF. I go here bc it's close to the hospital and I can grab my food or take a break before going home read more

Several weeks ago I ordered a salad without chicken. I'm a vegetarian so imagine my upset when I unwrap my lunch at work and discover chicken. I want able to eat it. I called while I was out on my break and spoke to the manager who was so nice. She said she would refund my money but I would need to come in to do it. I work in the city once a week and the hours are not normal business hours. I came in today, 3 weeks later and they assisted me with ease. I later ordered a bagel and the on duty manager comped it. I have always loved Panera. When I became a vegetarian 10 years ago I was no longer able to enjoy my favorites and there isn't a huge vegetarian menu so my visits haven't been weekly in years. I am huge on customer service. Panera made it right and they were polite. No faces, no arguing, just helpful and nice. Thank you Panera, I look forward to more vegetarian options on the menu, the jalapeño cheddar bagel will always have my heart read more