Beware when ordering from here online for delivery. Twice now, they missed items that I ordered. I ordered bread, soups and pizza plus a chocolate chip cookie. They forgot the cookie. I ordered again pizzas plus 2 white miche bread. They only put in 1 white bread. I guess they make extra money this way. Better to just pick up your order so you can double check. read more

Breakfast sandwich with avocado it was so good!! Also the service was very fast! Thank you soo much!

Several weeks ago I ordered a salad without chicken. I'm a vegetarian so imagine my upset when I unwrap my lunch at work and discover chicken. I want able to eat it. I called while I was out on my break and spoke to the manager who was so nice. She said she would refund my money but I would need to come in to do it. I work in the city once a week and the hours are not normal business hours. I came in today, 3 weeks later and they assisted me with ease. I later ordered a bagel and the on duty manager comped it. I have always loved Panera. When I became a vegetarian 10 years ago I was no longer able to enjoy my favorites and there isn't a huge vegetarian menu so my visits haven't been weekly in years. I am huge on customer service. Panera made it right and they were polite. No faces, no arguing, just helpful and nice. Thank you Panera, I look forward to more vegetarian options on the menu, the jalapeño cheddar bagel will always have my heart read more

The point system is a rip off and o went to try the flatbread pizza... don't get it!!!! It tastes like how the cardboard smells. Idk if it makes sense but it's a no. read more

Panera Bread - Ummmm where's the chicken?? - Salad Near Me - Downey, California

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I am so disappointed in the drive thru service I received this morning. I ordered a toasted bagel. When I opened my bag at work, it was totally burnt! I usually don't post, but this is something that could've been corrected before putting it in my bag! The lack of care with something so small makes me wonder how many other corners are cut behind the scenes! read more

Panera Bread - Salad Near Me - Downey, California

Only been here a couple times. I love Panera bread, usually go to the one at lakewood but came here for a change. I love the food and the options and the vibe and the WiFi... but today, their grilled cheese was like bread with two pieces of cheese put inside. Bread wasn't hot it just had grill marks on it and the cheese looked like it was just chopped and put in. It was not a pleasant experience with the grilled cheese. I was looking forward to it too :( read more

Panera Bread - This is NOT a grilled cheese... this is a cheese and bread sandwich. - Salad Near Me - Downey, California

Me and my friend had lunch there today, good Customer service and great comfort food we also had the lemonade. The cashier had even cut our big danish in half and put it in two boxes . I love the chilli and chicken noodle soup here plus it's a good size lunch portion . read more

Panera Bread - Turkey chili, A turkey avocado sandwich bowl of soup , chips and two Lemonade. - Salad Near Me - Downey, California

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The food is good but you need to check your orders. They esp like to short take out and family meals. I have yet to meet a smiling, helpful person here. They all look like they want to be elsewhere esp the 2 male assistant manager. They always glare or frown at the customers. Kelly who works the back a lit is so nice. He goes above and beyond. Wish I could say that about the rest of tem but I can't. The place is always dirty. The tables need to be cleared and wiped down. Even when it appears they wiped a table my white disinfectant wipes come out gray or black. I've actually had something sticky on a table that I just observed them "wipe" down. Gross. The floor needs to be vacuumed or swept all the time. Half the time there aren't napkins, straws, etc. Thankfully I know where that stuff is kept and I just restock it myself (so other customers and I have what we need). The bathroom is a joke. Always filthy, handsoap, towels, toiletpaper, etc. R out Most of my food orders have been correct but some haven't. Why do you put regular tomato sauce not pizza sauce on the flatbreads. Yuck. I hear so many complaints about them. One day I customized my sandwich on the app. I went to wait and watch for it and the ENTIRE time they complained about my order saying it has too much on it,etc. They argued about who would make it. I'm standing right there listening to them how unprofessional. If they don't like it then find another job like WTF. I don't complain about the complicated med orders a Dr. Orders for one of my patients bc it's MY JOB. SAME APPLIES HERE. Like WTF. I go here bc it's close to the hospital and I can grab my food or take a break before going home read more

Great little place to hang out. Coffee and bagel morning Place is clean and fairly quiet read more

My first and last time at this place from the start the cashiers had my wife's name wrong the order wasn't place right and the place looks very dirty very bad experience I won't recommend this place to anybody else read more

Delicious every time , we often go thru the drive thru . Staff is ALWAYS friendly and nice. Another wonderful evening w/ some broccoli hot soup ! Love their Fresh Bread ! read more

I've always received excellent service at this location. I love the passion papaya green tea, but today was made exceptional because even though my favorite breakfast sandwich, Mediterranean egg white YUM, is no longer on the menu they customized a sandwich that is available so I was able to get exactly what I wanted. Well done, Ivonne. And thanks! read more

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Honestly, kinda disappointed they "forgot" both my croutons for my tomato soup and my bag of chips as my side. And ESPECIALLY for the price? Yeah, I want a refund ): read more

Panera Bread - They had everything clearly written and they STILL "forgot" ): - Salad Near Me - Downey, California

Horrible service , again they did the order wrong ! the manager name Jennifer is super unprofessional and rude , every time they do the order wrong , Every time! Horrible branch read more

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There's a reason this place has two and half stars. The people that work here are absolutely brain dead. The lady can't understand a word we say and repeated our order and of course it was wrong. I have no idea if it was her first day but the manager really needs to do something about this. It's driving business away. They are low on inventory as well. The person talking to use was so slow and didn't even have the answer to the questions we asked. She had to ask someone, we heard it on the speaker. Waisted about ten minutes. Hope the manager sees this and does something about it... just went to the Panera in Anaheim way better experience hopefully the manager takes notes read more

Panera swindled me out of greens. I'm also disgusted they would throw packs of salad dressing in my salad. Please don't throw packs of dressing in my food. read more

Panera Bread - Salad Near Me - Downey, California

You can never go wrong with Panera Bread, their soups are amazing and the baking good are delicious. It's hard to pick just one thing to be quite honest. Thank you for the great meals Panera Team! read more

Just stopped in here to order a bowl . And they broke off a piece of bread and threw it in my bag. Is that how you guys serve food just throw food in peoples bag. Smh. I tried calling to speak to a manger and spoke to one. She had the intelligence of a two year old. I called another location to make sure that's how they serve bread they said no. So I hope someone from Management steps up and teach y'all how to serve customers properly. Thanks but I'd rather take my money else where. read more

Panera Bread - Worst way to serve a bowl - Salad Near Me - Downey, California

Ugh. I should have read the reviews before entering the drive thru. I spent like 15 minutes waiting behind one car in the drive thru. All I wanted was a a large Mac n cheese. After finally pulling to the window, I still waited another minute before anyone even came to the window. I paid and was handed my order then drove away. When my kid opened the bowl, it wasn't even Mac n cheese!?!?!! I drove back and walked into the restaurant and told someone prepping orders that I was given tortellini and not Mac n cheese. She didn't even say sorry. Then someone prepping orders said they would make it right away, and asked if the receipt said Mac n cheese. Duh. I know what I ordered. Then the first girl just walked away. (?!?!!!?) I stood there another few minutes in a crowded corridor and it looked like several people were endlessly waiting for their orders. I even overheard 2 others complain about service as I stood there. They called out another order for a different name. Then they asked him if he ordered a Mac n cheese. When he said no, I told them it was mine and I left. (BTW, as I was standing there, at least 5 orders where flashing in red on the screen meaning they were taking too long. One was taking over 25 minutes to serve.) My advice, unless you are in no hurry and are ok with slow service, eat inside. Never go through the drive thru. read more

Okay so my mom and I have been going to this specific location for quite some time. However the last few times we have went our orders have always been incomplete. By incomplete our orders are either missing items we paid for, or just completely wrong. I understand mistakes happen but if you physically attaching a label to seal and close the bag confirming its right then it should be right often. Phone line is also horrible and it is hard to hear a word any one is saying. Will not be returning. read more

Second time I buy a seven dollar chicken noodle soup and just get broth with chicken residue at the bottom. How hard is it to open another can and throw it the warmer? Sheeeeze. It's good broth though, haha read more

Panera is great, however the staff at the drive thru need some work. I'm not asking for a kiss butt convo, because I work customer service myself, but at least say "Hello," & tell me something like, "here you go," "that completes your order," or "have a good day." The girl at the drive thru just handed over my bag without making a peep. I was confused. lol it was awkward. I'm not mad, it was just weird. read more

I'm so sad to give it one star. I love panera maybe it was just a bad day or something. But I went early in the morning to Go get a hot mocha and the egg white , turkey sausage , spinach, mushroom sandwich and boy did it suck the coffee taste like they just warmed up the milk and that's it! Yuck! The cup was only half way full the rest was whip cream. I threw it away it was nasty. The sandwich well that was a disappointment the wrapper was stuck on the bread so bad I couldn't pull it off. It was horrible I woke up hungry and was gonna have a long day at the hospital sucks cause I didnt have anything to eat or my damn coffee!!! read more

Panera Bread - Wrapper stuck in my bread was only able to Take half of it off!!! - Salad Near Me - Downey, California

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This place is also new to the Downey Promenade. Very clean, alot of space, pretty good service we both got breakfast sandwiches and strawberry banana smoothies. They have computers you can order on for faster service instead of standing in line. Only down side I feel like they can offer a meal option not just a sandwich .. even though it was good it wasnt very filling. Definitely will be bacl to try the lunch/ dinner menu. read more

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This Panera is good, but no matter when we go, or what we want, they are always out of something that one of us wants. It is open late which is helpful. read more

Panera Bread - Salad Near Me - Downey, California

Very disappointed! I was bad enough that I had to wait in a 25 min wait in the drive thru, but then to finally get my order and it is wrong! My asian chicken salad had the incorrect dressing and my lemonade tasted like watered down lemonade. (I think their machine ran out of syrup or something, totally gross!) I'm a big fan of Panera, but this experience made me really start to rethink them. Staff didn't even apologize for the long wait. Mnaagement, make this right. read more

Got the pick 2 deal. Half of Fiji apple salad (my all-time favorite salad...I always order this here) and half chicken, avocado panini, small Stumptown coffee. I love panera bread and am so glad there's a location in downey now. This place is big, clean and so far service is very efficient. Love that you can order on a tablet. I used it on my first visit here and it's super fast and easy. I seriously place my order in less than 2 mins. Love that they have cubbies if you order online...just go straight to the cubbies to pick up your food. So efficient! Love it! And the best thing about this location is the drive thru!!! Seriously, life is complete for me! read more

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I ordered the ham, EGG, and cheese breakfast sandwich and got no egg. Drive thru was extremely slow and service was awful. They don't even say good morning. I used to like Panera but this location is horrible. Never coming back again. Here's a picture of the crappy "breakfast sandwich" I got which by the way is not worth what I paid for it! read more

Panera Bread - Just awful! Ended up throwing it out. - Salad Near Me - Downey, California

Food is meh! Service sucks. Cashiers are rude and everything is overpriced! That being said I must compliment two items, the Asiago Cheese Roll and the Macaroni and Cheese, I kid you not I give it 25 stars. Absolutely amazing! read more

Keep in mind when reading this review, it's not the food I'm going to review because we all know it's delicious. But customer service needs a little help, curbside pickup I highly don't recommend unless you're ok waiting over 15 mins for the food if so you're better of going inside and ordering. Top of that when I walked inside to pickup the food apparently they were offended my pickup time was 2:15pm I was at the parking spot 2:12 walked inside to pick it up myself at 2:30 just unbelievable they can't stay to there word. Because of the wait my soups were extremely cold. read more

I stopped going to Panera a few years ago because the prices were so high for what you got. My friends wanted to go there last Fri.so against my better judgement, I went. I choose the 1/2 salad 1/2 sandwich. The casheier informed me that the berry salad I ordered that they were out of berries. There was a big line behind me so I didn't want them to wait while I tried to decide what other salad I wanted. There was also oranges and pineapple in it I figured that it would still be good. After I ordered I went to the bathroom if I had gone in their before I had ordered. I would have walked out. The bathrooms were disgusting. Toilet paper on the floor trash cans over flowing. It was worse than a gas station bathroom. It makes you wonder how clean the kitchen was. I informed the manager who seemed surprised and really didn't seem to care. The surprised attitude made me wonder when they had last cleaned those bathrooms. Probably not for a few days. When I got my order I thought they might increase the oranges and pineapple in the salad but no there were about 4 mandrine oranges and 3 pieces of pineapple, and about 1 tablespoons of pecans. They forgot to put the chicken in it. It was the saddest looking salad. I took it back letting them know they forgot the chicken and how chenzy they were the fruit considering they were out of the other half of the fruit. They weren't very apologetic. I had to wait fir them to gix it while my friends were already eating. My son owns a restaurant and if they are out of one of the main ingredients in one of their main dishes he goes and gets more. There was a Walmart in the same parking lot. The manager should have gone and picked up more berries but again this is the same manager that didn't even bother to clean his bathrooms for a few days. Needless to say I will NEVER eat at a Panera again. If my friends want to go there. I'll tell them of my experience and hopefully they will never eat there again either. If I could give a negative star review I would. read more

never coming to this location. what i ordered vs. what i received. they basically put pieces of bread crumbs read more

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It took 40 minutes for a hot chocolate to come out. My husband cancelled it minutes before then brought it out in a to go cup. I left it on the table. When our food took half an hour to come out (2 bagels, 2 drinks) the manager apologized but when the chocolate still didn't come out when she had just said she'd be back out with it I was not happy. I understand new issues come up but it was extremely long of a wait and still the wait continued. read more

Panera Bread - Salad Near Me - Downey, California

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Always a great location to pick up a great lunch . Soup and salad are delicious. I love their brand of potato chips as well . All around a great lunch !! read more

I went to this place because a friend recommended to me but what I got was from the start a cashiers bad service they did not got my name right and then they had my order wrong they had to fix it very disappointed I won't recommend to anyone. read more

I was at your location on 8-10-18 having breakfast With my daughter and we order two breakfast sandwiches and 2 croissant they brought us our sandwiches but no croissant I had to ask someone to bring it to me like 20 min after and also They didn't bring us two plates , I called the manager her name is eyvette gave her all the information, I was very disappointed with your service I always have breakfast with my brother and I won't be back here very disappointed read more

4* Panera Bread Downey Part of a chain Great bread and pastry products and coffee Staff is very friendly Loved their salads Good food at reasonable prices Highly recommend read more

Management is lack-luster. Had rude experiences here. But this one takes the cake. Found a finger tip piece of plastic glove. Do not recommend. Crew is to busy being homies. Need a better representation of and for this establishment . read more

Honestly I love Panera Bread but the Downey location is a miss. Rude customers and they don't pay attention to their customers. I have to keep repeating myself for them to understand little requests. A whole bunch of high school workers with no professionalism. Won't be coming back, better off going to Cerritos location. read more

January 1st 5:30 Pm I thought South Gate location was horrible but this tops it off holy who ever is manager please get it together I realize people called off but You hired those people, I waited a hour today for a Pick 2 to people! To find out the door was closed I was forced to go drive thru just for the lady at the window to give me attitude to say to go wait outside after waiting more time I asked for my order and I told her if she can change something on my order and it wasn't changed, 1 hour 45 mins later I get my order and yes I am a Panera rewards member this was not worth it ! ALWAYS GO TO THE NORWALK LOCATION EVEN IF ITS FAR YOU'LL GET GREAT SERVICE read more