The manager Stan was very gracious, as my order needed.to be changed. Which may have been my fault. He bought the correct order to my table. The interior is beautifully remodeled with the same finishes as a high end home. Spotless toilets and interiors. A wonderful spot. read more

The GM is a slimeball. Service is with a frown, fake and phoney. The soup,cookies & all dough is premade and shipped in a plastic bag. Its all overpriced junk. Its always gross,nasty and filthy too! read more

Since I self-order from the kiosk, I can't comment too much about the service -- though my order is prepared fairly quickly and efficiently here everytime I order. I enjoy going to this Panera spot as the store overall looks nicer and feels cleaner than some of the other locations I've been to. I'm not a huge fan of the location, as I feel there's other spots in the shopping center that make getting in/out easier - but this isn't a deal breaker. The food is the same as you'd expect from any other Panera location -- prepared fresh and with the familiar healthy taste. read more

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Rudest manager I've ever encountered. He once walked up to me and grabbed my cup out of my hands saying I didn't actually order a drink and then came back saying he made a mistake and saw my order on the screen without even apologizing. He is so rude and always makes everyone uncomfortable to the point that we now drive 10 minutes further to go to a different Panera location just to avoid him. I have also witnessed him standing in front of the soft drinks and yelling at customers for getting refills. read more

Stopped in Sunday for late lunch with a large group. Service as usual was fast and food quality was great. Multiple kiosks to order in addition to a cashier. Inside was bright and clean. Overall a nice Panera with lots of seating and parking. read more

Panera Bread - Pick up - Sandwiches Near Me - Deerfield, Illinois

We got a few items yesterday from Panera. None of our meals included the baguette that comes with soup. Bit disappointed in that since their baguette pairs so well with the soup. The service at Panera is the usual. They are fast and have good service. The ambiance is that of a typical Panera where there are seats for those who want to dine in. There are kiosks to order or you can order online via mobile app. read more

Panera Bread - Greek salad and tomato soup - Sandwiches Near Me - Deerfield, Illinois

I have had many delicious sandwiches from this Panera's, but the broccoli cheddar soup is just the best from this location. Idk how they make it and I don't even care if it's not made there, or whatever, it's perfect: not too thick, perfect combo of broccoli and cheese. Just the best. read more

It's always a good day when the office caters in Panera Bread. When there are meetings and "important" people in the office, we, the "commoners" are always the beneficiaries. There were leftover bagels and pastries from the morning and leftover sandwich boxes from lunch. I always make sure to grab my favorites. It makes the day a little brighter and makes the day go a little faster. I had the cinnacrunch bagel and cinnamon roll as well as a BBQ chicken sandwich with potato chips and a cookie. Thanks Panera Bread for making the work day a little more bearable. read more

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Went with the creamy chicken & wild rice soup. It's so good & warming on a cold day or just feeling under the weather. The consistency is perfect. Not too thick or thin. Perfect amount of ingredients! read more

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Screwed up my order, didn't offer anything in return to remediate situation, and had to deal with a rude Manager (Ian). I assume people don't read Yelp reviews before going to a Panera, but here it is anyways. read more

If I could rate this location zero stars I would. I ordered a loaf of artisan ciabatta bread. When I got home, the loaf was sliced in four pieces and sliced open. I phoned the store and spoke to supposedly the manager on staff, Ian, a total joke. I cannot begin to tell you the attitude this kid had. huffing and puffing the entire time he was on the phone. He had the nerve to say they slice the bread because they need it for sandwiches. If an order comes in for a full loaf of bread, and they don't have one, they piece it together (see photos). What??!! I have never purchased a loaf of bread cut in four pieces and sliced open. When I asked if you don't have a full loaf, why not just tell me or cancel the order. He had the nerve to tell me he doesn't have time to run around and call people if something is wrong with the order. WTH?! This individual, Ian, should not be working in the service industry and should not be dealing with customers. He is one of the most immature people I have ever dealt with. I will never visit this location again. read more

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Horrible customer service and rude staff. Sandwich missing from my to go order. Called store to get a credit for the missing item as I was not going to drive back. Accused me of picking up someone else's order. My name was on the receipt. Told me I should check my order next time. Oh there will not be a next time. Would not give me a credit. read more

I've always loved Panera's tuna salad, and tonight, my husband went to grab us dinner and ordered me a sandwich without the bread, and asked for extra tuna, and WOW did they deliver! Super happy with this location read more

Five-stars for the really nice new building/location down the street and around the corner from their old location. The new location is open for business! We stopped in tonight to check it out and pick up some of their pastries for dessert. Though I don't know if I'll be a regular patron of this restaurant, since I think the food is a bit overpriced. I do like coming in for the baked goods. Their sweets and breads are where it all started for them. Pastries are always consistent and fresh. The decor... The biggest plus is that there is no carpeting like the old restaurant and lots of light. There is a nice variety of seating, from counter seating, to mini bistro tables, booths, and in the back it's nice and swank with some fancier booths with tall backs for private conversations. The artwork is contemporary and refreshing, and there is an area where you can plug in your order to take it to go (you know those germy ordering stations). For the cold season they have a fireplace in the back, and for the warmer seasons there is a nice new patio option. I have to admit the outdoor patio might actually get me back there in the warmer months. Self serve tea bags and coffee. Service... We were there an hour before close, and there was literally no one who greeted us. I don't remember getting a "hi" or "thank you" and that will be their downfall. Something to improve upon for sure. Note: Lots of parking, but it's a little tricky to navigate getting to the restaurant/parking. I'm pretty sure it's best read more

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When Panera was in highland Park prior to COVID, my family practically lived in the restaurant. It was fairly new and they had a commitment to no artificial sweeteners or additives (some great teas in their machine with natural sugar), no antibiotics and free range. I was really impressed with the direction they were going. In addition to my family being there frequently, I work out the highland Park rec center 5 days a week and at least 3 days a week would stop off at Panera for a sandwich or soup or something. There were times during the day I would slip into Panera, open my laptop or phone, take advantage of the free Wi-Fi and get quite a bit of work done. The staff was always warm and courteous. Not so much anymore in Northbrook. I have no idea really why the highland Park location closed. Maybe the rents went up, because the place always look busy to me. In October of 2024 I find the portions are a bit smaller, the quality is no longer the same, and the prices of escalated which is a no-win combination. From highland Park we still go to Northbrook for pickups, but only when they offer a free sandwich with the purchase of one or reduce price on something. It's just not the same food not the same quality. read more

Panera is always reliable, delicious for breaks, lunch and dinner. The coffee Is great and free refills. The atmosphere is cozy, the staff are friendly. It's my go to place to Meet friends, and to take home dinner. I love the place!! read more

I was excited to see a new Panera location opening nearby, optimistic that the new venue would help correct some of the ongoing service issues at the previous location. Unfortunately, my friends, we have put lipstick on a pig. It's fancy lipstick -- I'll give you that -- but it's still a pig. Service is painfully slow. There seems to be an attempt to remedy this with self-serve kiosks where you can order via touchscreen. When I visited today, only two of the four kiosks were working and the line was backing up to the door. There's no clear order to the line so gluten-seeking mayhem ensued. Also, this location doesn't have the "order from table" functionality via app that so many other locations do. Coming soon? Maybe. The design of this store seems to be an afterthought beyond "Make it contemporary!". Let's take the beverage station as an example. It is situated right in the center of the main portion of the restaurant where one would otherwise assume a line could ago (see above). Coffee on one side and cold beverages (iced tea, soda, etc.) on the other. Alright, sort of makes sense. But there's no rhyme or reason to which condiments are on which side. There was sugar on the side with the cold beverages but I wanted sweetener, which meant inserting myself into the ever growing line of people trying to order. Maybe when it's not lunch time, it's less of an issue? None of the staff seemed to be engaged in their work, made obvious by the looming piles of plates. Also, the trash and dish area is a confused mess. There is a sign for plates. Alright, got it. There is a sign for Landfill (subtitled "Everything else"). Alright, got it. But there's no sign for recycling, which seems to be an obvious miss. Also, it's unclear if they really want the dishes on the countertop or if the bus tubs in the cubby are the preferred destination. I'll give them points for the atmosphere. It's a nice place to sit for a bit, thought the Internet was slow. I was trying to stream music via YouTube while responding to emails - nothing requiring major internet speeds - but it was laggy. The food was standard Panera fare. My macaroni and cheese was creamy and flavorful; my steak and cheddar panini was pale and had an odd abundance of onions. read more

Much better than the old location on Waukegan! It's COVID, so I haven't eaten inside yet, but I've ordered ahead for pickup and delivery and also gone through the drive through and all fine. Much better parking situation than before. The delivery driver didn't follow my instructions about where to leave the food, so that was a little annoying. But they've always gotten my order right, so no major complaints. At the end of the day, it's still a Panera. Pretty predictable. And sometimes that's just fine. read more

This is one of my favorite Panera Bread locations. The staff always goes above and beyond and is always extremely friendly. The last time I popped in here, I was with the little girl that I watch, and one of the employees helped carry our food to our table, which I found extremely helpful as my hands were full enough with her being my shadow all day. Super impressed by their new vegan options. Huge fan of the lentil quinoa bowl and all of its salty kale goodness - even if you're not vegan, skip the meat one day and give it a try (or keep the meat as they have the chicken option as well!). Always clean, always friendly, and when I do pickup orders, my food is always on time and still piping hot. read more

Panera Bread - Lentil quinoa bowl with prickly pear hibiscus Fresca - Sandwiches Near Me - Deerfield, Illinois

Fast food & good food this chain of far Healthier Food than Mcdonalds ! Always fresh & consistent . Problem we're not enough labor : dirty tables & plastic silverware for my soup ! They run out after a lunch rush! Overall I'll keep going back cause nothing is fried here it's all fresh ! Great Bakery & coffee not up to gourmet levels. Flash to 2018 not a drive location! read more

Panera Bread - Basically the menu is the same , it's rotated by seasons & months good soup Salad & sandwich/ dessert! - Sandwiches Near Me - Deerfield, Illinois

Enjoy the healthy options and the offer of a grilled chicken sandwich. Staff is welcoming and tentative to customers and food orders.

Stopped in twice, both times around 9am. Ordered an Asiago bagel with sausage and egg, which is prominently displayed on their menu board. Both times I was told they were out of Asiago bagels. Why do you advertise something you don't have available to sell? If it's that popular why don't you make more? Do you have to get there when you open? Not going to waste my time going there anymore. read more

Excellent food and the best quality of food in the sandwich world love their sandwiches

Panera has finally rolled out delivery! So I decided to give it a go. I went to there website and started building my order. First of all, I had no idea you could customize your sandwiches online, which is something I like. I placed an order for a steak and cheddar sandwich and customized it with extra vegetables and different bread. It came with chips and I also ordered a rainbow cookie to go with it because their bakery section is usually pretty good. Delivery time from their website was 30 - 40 minutes. I ordered around 3 PM in the afternoon and it came in around 20 - 25 minutes, which was pretty quick considering a lot of times the drivers tend to miss the office building they are delivering in. There is a delivery charge of $3, so order accordingly if you do not want to eat the delivery charge. It also wasn't during the lunch rush. The food was still very warm, which I appreciate as their are times where I've ordered elsewhere for delivery and the food was not hot. Overall, I am impressed with Panera's new delivery and it's cheaper than the UberEats booking fee of $5. Panera's food was also tasty since I hadn't eaten lunch and it was already 3 PM in the afternoon. Talk about a convenience I did not know I needed read more

Panera Bread - Customized steak sandwich, rainbow cookie, and chips from delivery service. - Sandwiches Near Me - Deerfield, Illinois

Good for breakfast and salads. If you are looking for take out deserts this is the place. Great bagels to bring to work

Consistent Panera quality. Great sandwiches and service. The only thing I HATE.. is sooo many freaking kids!? I don't mean kids with their parents. I mean kids that are too lazy to eat at home, so they come to Panera! WTF! You're on friggin' vacation! eat later! I only have an hour for lunch.. and I'm waiting 25 minutes in a line out of the friggin' door. IF some of these kids saved some of that money for college.... If you work in the area... call ahead. DO NOT STOP IN on your own, especially around noon or 1pm. ITs so damn busy. read more

I was in Michigan and had a Take sandwich and loved it. I picked up one Sunday pm around closing. I got the sandwich home and it was small and dry as a bone. No sauce, no cheese and totally tasteless. At twelve dollars for a sandwich, I expect perfection and consistency. Wendies and Burger King serve a better sandwich. Won't be back again because no one cares/ The young lady that took my order had the personality of a robot and had no expression of gratitude also. Must have felt sorry for her and actually tipped. Shame on me Go to Chick Filet down the street read more

Unsure what's going on with their toaster but my bagels lately should not be qualified as toasted

Cold soup, cold bread, didn't call us when food was ready. Employee had attitude, will never visit again

In town for one night to order curbside and the curbside guy was demanding us to wear a mask for a curbside pick up? Does this location have a clue what contactless delivery is?? Customer service blows. read more

Horrible customer service. I paid 20 dollars for 4 items, but they only gave me 3. Once i asked for a refund or for the manager I was not helped. I ended up paying a-lot of money and never even receiving my food. Staff does not speak English and the entire kitchen is filthy and poorly run. The dishes given to me still had food crusted on them and there were flies buzzing around in the kitchen. I would not eat here again. I've seen other locations that are well managed and pleasant so this was a real bummer. Disgusting experience. read more

I still love Panera to death, but why, Why, WHY are you using !$%!$! DOORDASH? My orders have been screwed up and/or missing more often since you stopped using your own drivers. Are you really that greedy that sacrificing quality for a few more bucks is a good idea to you? read more

Pathetic. COVID is putting restaurants out of business and I feel bad about that most of the time, not this place. When this Panera doesn't survive I won't feel bad, it's their own fault. Went there last night and pulled in to the lot to park. We see a young girl sitting at a table looking through her phone. She sees us pull up. As we get out of the car, she gets up and goes to the back. We enter restaurant to order some soup and there is no one there. We can hear people in the back but no one comes up to get our order. She was hiding back there! After a few minutes we left. As I get back in the car I see her peeking out the little round window to the kitchen. Will not be back! Close the doors, you don't even want customers. As for Panera in general, drove up to Bannockburn and had a GREAT experience. Go there and let Deerfield wither away, they will anyway. read more

Other Panera locations have been some of my favorite places to eat or to hang out and drink teas or smoothies. This was my first and last time ever dealing with this location. I had to order on-line for delivery, and I will never do that again from here or any location. I understand it isn't the store's fault that the web site was tedious to use, or that I didn't see any place that I could have specified that I needed utensils, and it assumed that I didn't. It also didn't offer any opportunity to request any salt and pepper packets, nor butter for the side order of bread that was included with the "pick two" meals. The web page kept refreshing in the middle of my trying to select items and customize the ones I could, or request additional items. Nor is it their fault that the Door Dash delivery was terrible and the driver didn't deserve the tip that I already added to the order. The tracking didn't notify me until the driver had already left the paper bag on the wet ground, so I didn't even have a chance to meet him or her to prevent it. I hold the store responsible for my overall dissatisfaction with the order. They left out the side order of bread that was supposed to accompany the soup and salad "pick two" order. The cup of Thai Chicken Soup was a watery broth with only a few little pieces of chewy rubbery chicken and a couple disproportionately sized strips of tomato or red pepper that all the flavor had been soaked out of. Similarly, the half Asian Crunch Chicken Salad had only about four little pieces of chicken, and it would have been better if the cup of dressing were about 50% larger. I had requested the salad customized with Grape Tomatoes, Grated Parmesan Cheese, and Sesame Seeds, that it seemed that they didn't add at all. I also requested Olives and there were four of them that I found. It was impossible to stir in the dressing and mix the ingredients in the salad container without them spilling over the side and making a mess. The half Mediterranean Veggie sandwich was poorly put together, and most of the Cucumber, Onion, and Feta fell out in the wrapper along with some of the Tomato. All the greens were bunched together toward the middle of the sandwich rather than spread evenly across it. The hummus wasn't spread across the bread, and got messy on my fingers. The fruit cup wasn't worth the $2.19 that they charged to substitute for a piece of bread or an apple. The cup of Turkey Chili was the only part of the meal with which I was really satisfied. Most of all, as a consumer, I feel taken advantage of because they charge so much more for each of the items just because they are delivered, and then they charge a convenience fee, and the $1.00 delivery charge, and try to guilt the customer into tipping the driver as well. At least the order was delivered in about 40 minutes like they estimated when I placed it, but that seemed like a long time considering that it was less than a mile away. I might still frequent some of my previous Panera locations in person, but I won't bother coming to this store and I won't ever order their delivery again unless they change their pricing and the delivery partner. read more

I just went to this new Panera to get take out. I ordered two BLT turkey and avocado sandwiches. They left out the turkey. I'm guessing they ran out of turkey and didn't say anything. This is very frustrating. They replaced the turkey with extra tomato. read more

Panera Bread - Sandwiches Near Me - Deerfield, Illinois

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I like the chain Panera Bread and this location is ideal! Not even a whole block from my office. The food is consistent and I usually order their 2+2 menu option. I also like the fact that you get an option of bread, apple or chips with your sandwich selection whereas Corner Bakery doesn't. It's always clean when I have been here and the only thing they need to get is a larger parking lot. read more

Always pretty consistent food, usually healthy, a bit overpriced but not bad. I like the frontega chicken panini and greek goddess salad for the pick two option. About 12 bucks. The panini is always delicious and so is the salad, but the salad needed more dressing which I was able to get for free from the front. The table we sat at was a bit dirty though. read more

Don't bother having Dave the manager help you. I've never been a fan of Panera,,,overpriced choices of mediocre quality that leave you still feeling hungry. But if the My Panera rewards card is going to give me a free coffee, I'll take free. Beggars can't be choosers. However, don't accuse me of trying to use my sister's card that she had just used two seconds before me. We have different cards. Try swiping my card, seeing the offer and my name pop up before you spout off about us "using the same card". Panera may do a lot of community service, but they need to do some quality control on the inside.. And yes, the parking lot is the worst parking lot I've ever been in. read more

It's Panera... So why only 3 stars? The service was dreadful. We came in after the lunch rush and there were limited people working it seems. Our order was taken swiftly, but it was mass chaos to get it. The lady putting the order together and no idea what she was doing and was calling out the wrong name on the wrong food. Even after us patrons were telling her whos was whos, she still didnt know what was going on. I think our food sat up there for 5-10 minutes while she attempted to figure it out. Also, on the way out, I waited for 5 minutes at the dessert side while one cashier was ringing up lunch patrons, and no one ever came up. I walked out. Service needs to be fixed. read more

I generally love Panera. I'm a soup person, and their soups are excellent. But the experience I had at this Panera a while back is worth mentioning - it was so bad I considered boycotting the company for a while. I came in to the Panera one day around 3 pm or so - I had driven all the way from Skokie because I used to like this particular location - and it wasn't busy. I ordered my food, sat down, and had a pleasant lunch. Then, just as I was about to leave, I decided that I had a craving for a smoothie. So I walked back to the cashier - still no other customers in sight - and proceeded to ask a couple of questions about the smoothies and desserts. All of a sudden, the manager, who was conveniently hiding behind the barista somewhere, looms over his employee and proceeds to - I kid you not - YELL at me for wasting the employee's time while other people are waiting to order. I was speechless; I turned around to see who had crept up behind me, and there was nobody there! When I pointed this out, he only seemed to become more enraged and told me to leave. To this day, I have never received such bad customer service at any restaurant worldwide (and I'm from a country known for its nonexistent customer service). I don't care if he was having a bad day; there is absolutely no excuse for his behavior. Furthermore, when I attempted to contact Panera about this issue, I got an email response assuring me that they would address the issue with the manager (I want to say his name was Greg or Gary or something). I waited for weeks for the card they promised me, and it never appeared. In short, I've been afraid to go back to this location for fear of getting yelled at again. I'll go to the one in Skokie, thanks. read more