We went through the drive thru and ordered 2 sandwiches.
I ordered the Turkey Bacon Bravo, substituted sourdough bread and mayo for the bread and sauce that it normally comes with. I got NO bacon. The mayo was one squirrel that basically didn't even form a line down the center of the bread. No way could it cover the slice of bread from edge to edge. I had ordered the meal without pickle, but of course the employee put a slimy juicing pickle in with my sandwiches that leaked juice all over the bread. So the bread was soggy and tasted disgusting. I replaced the bread at home and then added my own mayo, edge to edge.
My wife ordered the Cranberry Walnut Chicken Salad, with the request to add mayonnaise. I guess the employees either think mayo is disgusting or management has tasked them with rationing it, since she had 5 drops of mayo on her sandwich. She added more at home. She also ordered no pickle yet her bread was next to another juicy one, that ruined the taste of her sandwich.
Both of us ordered bread and butter for our side. We got the bread but no butter.
We love panera at other locations, since they seem to be able to flex on orders.
We have been to the Panera in Spring Branch 4 times now each time the orders have been wrong. I've called and complained 2x, got discounts on my next order... but that isn't worth it when the employees can't seem to deviate from their training. So if you go and want what they'll give you it's a pricey meal at over $20 for 2 sandwiches. But don't go if you're going to make any changes to your sandwich. The employees will not be able to process your request. It's just not something that they have been trained to do. read more