It's been a minuteeee since I've been to this Panera! And by minute I mean at least 3 years. Nothings changed about this classic spot- It still serves up it's usual soups, sammies, and salads. It's still filled with ladies lunching together, business meetings being had, and friends catching up. Other Panera's have had the modernize facelift, but not this one just yet. I met my grandma for lunch and opted for the 'pick-two' because let's be honest, that's the best deal! Soup was a must because it was freezing outside so I got the French onion and it hit the spot. For the sandwich I chose the toasted frontega chicken. It comes on their black pepper focaccia (so yum), filled with pulled chx, fresh moz, basil, tomatoes, and a chipotle aioli. Would definitely order this again! read more

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Our regular location for dining in or take-out, our most recent order was packed well, everything was correct, and the food was hot and fresh. They can get backed up when it's busy but ordering in the app is the move for me. We had ciabatta cheesesteaks (love the sweet zesty peppers!) this time. Dining in can be a mixed experience - sometimes they can't keep up with keeping the dining room clean, so tables are dirty, etc. but it is a really busy location. read more

Service was ok. The place was dirty. The diet Pepsi was out. The sandwiches we received lacked meat. It was all bread. I had a little piece of meat. I use to eat there alot. Nasty. read more

Please be aware that "grilled chicken" on a sandwish is chopped up chicken that you'd more likely see in a chicken salad. It's impossiple to pick up a grilled chicken blt without all the chicken falling out. Also french onion soup has what looks and tastes like rehydrated onions. Gone is the crusty bread atop the bowl with melted cheese. Switched to a couple of croutons. Sorry to say the quality of food has gone down. As for the facility.....PLEASE clean the carpeting, and wipe the tables more frequently. There wasn't a crumb free table at 2:10 in the afternoon????? read more

Our order missed a couple of items. Employees are not trained well. Brookfield deserves better.

Food is fine but they are NEVER on time. I order early to pick it up and even try showing up 10 minutes after they say they'll have it ready so I can be back to work on time. No matter what I am left waiting. Tempted not to ever return again. read more

Great staff! Clean dining room. Always have hot coffee ready. Excellent location for brunch, bible study, and a tasty bakery treat.

Picked up an order and totally left off the chicken on a full sized, nearly $12.00, Greek with Chicken salad. Question: How do you do this?! It's so unfortunate, the lack of job attention here. Of course, if you're not checking over your order on a regular basis, you're likely to miss this by the time it's too late. Additionally, they have or had this "pony tailed" manager who likes to argue with Panera's customers. Just an off and on again place you can't really count on. And, Panera's pricing has gotten more expensive. read more

I don't regularly post complaining but here goes. After church this morning, I was craving a cinnamon crunch Panera bagel. We went to the nearest store, Menomonee Falls. They didn't have any bagels but the Everything and sesame seed. When I asked the girl she said it was an hour a while ago. She said she would ask a manager how much longer, she never did. We walked out. Plan B, order on the app from the Brookfield store. The order was ready as expected. Got home cut the bagel, spread the cream cheese, took my first bite......awful. Tasted the cream cheese thinking it was bad, nope. Took another bite, awful. The flavor was reminiscent of musty, sour yeast. I tried two more to see if they were the same. Yep just as bad. But I figured out the flavor, the acidic taste in your mouth after you vomit. Seriously.I called the store, the woman who answered the phone was very pleasant and helpful. She stated recently they changed how they were baked. I explained how they were inedible. She refunded our entire order and was apologetic and understanding. I did email corporate and I will wait for their response. I will not be returning to Panera for a bagel any time soon. Very disappointed! read more

Stopped to get an Arnold Palmer on a hot day. Had to wait about 15 minutes for one person ahead of us to place their order. When we get to the fountain drink area, there's not quite enough iced tea and only a splash of lemonade remaining. There were no lids for the cups and the counter around the fountain drinks was filthy, and garbage was overflowing from the receptacle below. We asked the manager for help and he brought lids, but the tea and lemonade never appeared so we left. The tea was not even good, not sure if it's always bad or if it was just sitting there all day and we got the bottom of the barrel? Never again! read more

Great food and customer service. I had an issue with my order and the staff was great when assisting me. This is a great Panera. I'll keep coming back! read more

Extremely disappointed with the decline in food quality ( half tuna salad sandwich was mostly bread, approximately 2 TB of tuna salad, one lettuce leaf, and 2 slices of pale tomatoes. I could order half a tuna sub with extra tuna for virtually the same cost at Cousins. Bakery sold out by 1 pm. Case empty. Sadly, what struck me most was the filth in the women's bathroom with feces on the outside of the toilet, dirty walls,, dirty floor, overall smelled dirty. I can only imagine what the kitchen must look like which causes me to pause. The entire establishment needs a deep clean, better organization, better food for the cost. It's not the Panera of a year ago. Located in Brookfield at a central hub location, I expect more for our community. Clearly, attentive management is lacking read more

I go here often for lunch and always have a great experience. Order online head of time or using the digital kiosk is best as lines can get long during lunch. Overall typical Panera experience. read more

If this doesn't look appetizing to you, but you have a craving for mac and cheese, take my advice and go somewhere else. Or maybe a better Panera bread! Gross. read more

Panera Bread - Mac and cheese made with no love - Sandwiches Near Me - Brookfield, Wisconsin

Good food nice employees. They dealt with an angry customer like champs. They didn't deserve it. Love the mac n cheese.

I normally try to post positive reviews, but I was a bit surprised at the dining experience tonight at Panera. They had been closed down for indoor dining (Covid caution) for the last month or so and finally opened up about a week ago. Due to their previous "cautiousness" of closing done during Covid pandemic, the condition of the dining room tonight was appalling. We arrived around 5:15 PM and it wasn't busy. We received our order promptly and the food was very tasty. We missed Panera food! There were only 2-3 other occupied tables, and it didn't seem busy with carry outs, so the messy tables should have been taken care of before we sat down or even while we were there dining. There was one table filled with plates, bowls.... that the patrons should have cleared themselves, but hadn't. It remained as such. Other tables had crumbs and bits of paper on them. There was also bits of paper and crumbs on the floor. I hope they will again hire someone at this Panera to keep their dining room in appropriate clean order. The cleaning between patrons---would certainly be more reassuring to their customers, especially during the "pandemic". Again, our meals were great, but neatness and cleanliness--not so much---sadly! read more

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Did not receive a delivery order that I placed through the Panera App and could not call the store to get information or a refund for my order. Just decided to drive in person to get a refund, they had me wait for 20 minutes and eventually I just left with no refund. Manager's name was Jaden. read more

Enjoying a late dinner after a full day of overdue yard work. I Ordered a pic to sandwich and mac & cheese. They were clearly in shutdown mode cleaning and getting ready for a big day tomorrow. I stopped at the big goods area which had been sitting out all day and asked if they had the ability to offer a discounted prices on any items still on display. They said no but they did give away some things lately day they were broken earlier in the day. I left with a free broken cookie. It never hurts to ask. #generous #custsat read more

Always amazing service from the morning staff. I can't say enough on how pleasant and friendly they are.

The prices are up too much/ $5 for a cookie, $3.50 for a muffin- not worth it. The food id ok but not worth the price, plus the annoying pressure to tip at the register is ridiculous. read more

This Panera has let me down time and time again. I am a student at the near by school so I often rapid pickup orders from here and it is never right. I once had them prepare my order 3 hours early and leave it out on the pick up shelf for me, and no surprise it was cold and no good. Today I ordered a frozen lemonade and when I picked it up (I was even early) it was completely melted and separated, so when I told a worker she said very sassy "I JUST put that one out" instead of fixing the problem. And of course when I drank it, it was completely watery and a let down especially when these drinks are very expensive to begin with. Can't keep giving second chances when nothing is ever right or on time. read more

Panera Bread - "Frozen" strawberry lemonade - Sandwiches Near Me - Brookfield, Wisconsin

This place is busy busy busy! Because the food is so good, and the free wifi, and the pricing is very good. Since the lines are long you can order on their tablets, which makes life so convenient (for me). As Schwazenneger said, "I'll be back" read more

Out of everything. Cookies, bread, lemonade. Order was delayed for 15 minutes. Would not recommend. read more

Went this morning and the person taking our order was rude and insisted they do not offer vanilla latte despite it being on the menu. After settling on a caramel latte and food, it took twenty minutes even though there was no line and few people there. Not acceptable for a coffee and one sandwich. read more

Quick stop in with my daughter today for brunch. Solid and predictable as always - dependability you expect and count on. Green goddess Cobb was HUGE - felt like a real meal size portion! Ham and Swiss soufflés was perfect read more

I was surprised at the very unpleasant experience at the Panera that I had today I had been to this location many times before and every time has proven to be an unfortunate and very disappointing experience the women working the counter was rude and put my order in incorrectly not once but twice then it took an extremely long time to receive my food the space was dirty and my food did not taste up to par. read more

Really big fan of Panera. Not a big fan of this location. We ordered a sandwich and customized it to not include certain ingredients. They made the sandwich wrong which is ok, it happens. They re-made it and once again made it wrong, which we are ok with because they are busy or whatever it may be. When they were re-making it again the cooks kept staring at us like it was our fault. They were not happy with us but we did nothing wrong. We ordered and payed for it correctly so we expect it to be correct. It says on our receipt "No Onion, No Tomato, No basil". Not much we can do if they cannot follow these instructions. Not consistent with other Panera locations. read more

I am so lucky to have this panera bread 5 minutes away from my house. Located in a prime location at the heart of Brookfield. I am an unlimited sip club member (which I also recommend) so I find myself at this panera numerous times each week. The presentation for each meal is top tier compared to other panera's i've been to. I recommend stopping by this panera for a quick brunch in the morning where you'll find a bunch of elders sitting with their coffee or later in the evening when a bunch of students are tucked away studying :) read more

The food here is AMAZING especially their mac n cheese. I will say that it is a little bit pricy, but it is totally worth it. There are also some great deals like any bagel for only 1.77 including tax! The service is absolutely amazing. All the workers are kind and helpful and the ambiance is great. Overall great place! read more

This is a much nicer Panera than the Mayfair location (which is a filthy, disgusting shithole BTW). This location is clean, well maintained and you'll actually be able to find a spot to sit. The food is the same at all the Paneras which is to say, just fine but nothing special. However, they do some things that I am a big fan of: *Posting calorie counts in plain sight. I find it does help me stick to better choices. *Offering a "power menu" which is low-carb and healthy *Giving me a choice of 4 kinds of iced tea to pick from including hibiscus and berry Panera is great for a quick lunch or if you're looking for something on the lighter side. FYI - this location also attracts lots of families, so be ready to sidestep a few shrieking toddlers on your way to a table. read more

Panera always is a great spot for lunch or dinner! The food is very good and the bread is delicous. It can be a little pricey, but if you sign up for their rewards card, you can get discounts from time to time. I get the choose 2 and usually get a turkey sandwich and a bowl of Broccoli Cheddar soup - both are very good. They also have a nice selection of drinks besides just soda. They have smoothies, ice tea, flavored teas, and more. read more

Panera Bread - Sandwiches Near Me - Brookfield, Wisconsin

I ordered a my usual Turkey avocado bacon sandwich a week or so ago and the turkey was completely rotten and smelled terrible. It made me sick. I talked to their customer service and all they did was say sorry. They did not offer me a refund or credit. Terrible experience. read more

food was gross and unsanitary service was mean and rushed. forgetting half the order. children running all over. no lids to be found. dirty disgusting stained service. mangers yelling. not the peaceful "panera" enviornment i was promised. every employee i interacted with was snarky and i felt like i wasn't worth their time. whoever the manager was was awful and should seriously get a reality check on his unsufferable attitude. read more

The workers behind the bread counter are slow, sloppy and dumb. They would rather be somewhere else. Sandwich makers are dirty. They need a shower. Where is the manager? Breads and bakery is excellent. read more

Food has improved greatly over the last year. Seems like the quality has slipped recently. Keep coming back with work colleagues. Decided to sit outside and two chain smokers camped out on the outdoor patio. Made for an awful experience. Need no smoking signs posted before I return. read more

I come to this Panera all the time to do school work and every single time I'm here, whether it's 2pm or 7pm sections are closed off and someone is always vacuuming. People come here to work chat and eat. No one wants to hear a vacuum constantly running. I get it if it's 45mins before close and you wanna get started on cleaning go ahead. But 4 hours before close when the carpet isn't even dirty disrupts customers who are trying to work. And pushes everyone into a little corner to sit and do there work. read more

I came in right as they opened, and the lady at the counter was great! Filled a large bagel order right away for me.

Noon on a Sunday = long line prepare to wait. With that being said, the food is your typical Panera bread experience, i came here to get my fiance lunch since she was at home sick. The staff is nice, the location is pretty good, i just don't understand the large building with only 1 door you can actually use. read more

I recently had the small soup/salad combo delivered to me at work for lunch (broccoli chz/ green salad). I got really ripped off on the salad end of it...it was less than half full....so I maybe had about 5 bites of salad. I called to let them know, and the manager said he would send me a coupon...which did not help the fact that I was still hungry. I would have preferred they deliver my other missing half of my salad. and a week later I still haven't gotten my coupon either. (I live pretty close so that would have arrived the next day) read more

Panera Bread - Sandwiches Near Me - Brookfield, Wisconsin

I used to be such a Panera fan-that sadly changed after my last trip. The food tasted fine-the smoked turkey sandwich was decent-though very salty. The problem was the place itself- 1. The sandwich making area was littered with food scraps, dripped sauces, food on the floor...looked like a mess. It wasn't busy-so it seemed like it would have been reasonable to clean it up, especially since the food is made in view of the customers. Subway is much cleaner-I'd expect more from Panera. 2. If you get soup, you may as well save yourself the money and go to the grocery and buy a can. Maybe I was naive to this before, but seeing a worker take a single serve bag of soup out of the microwave and pour it into a bowl blew my mind. Maybe others aren't as surprised by this as I was...but it lessened the fresh feel of the restaurant to me. Usually, I'm happy going out of my way to go to Panera, I think I'll be having second thoughts next time. read more