I went in last minute to grab some delicious mac and cheese. I kept apologizing for coming in so close to closing. The staff was super nice to me and letting me know it was okay. read more

Waited forever for 3 soups and 1 sandwich. No soup spoons and they forgot the sandwich. Last time going there no more chances.

I have been coming to this location for years to meet people for business meetings. This location seems to be very poorly managed. The tables are always dirty. They don't have coffee or creamer out 5 minutes after opening in the morning. The seat cushions are worn and cracking. It just seems like this location needs someone paying attention to the details. read more

Worst service! Rude manager. Walked in asked if I was going to use cash or card, I said card they said I had to use the kiosk .started my order which was a large order for my family took me 20 minutes to complete it I then tried to swipe my card the machine said processing for an excessive amount of time. When did ask the girl behind the counter for help( who saw me there twice while helping another customer) she said oh yeah that one's broken. So frustrating! She said I would need to redo the order on a different machine I asked if someone could just take my orders he said I had to use the Kiosk so I asked to speak to the manager. I tried to explain to him that it was a large order for my family he said ma'am don't need to hear your story we're all busy. I said that is not helpful I would like someone to just help me take my order he said I should learn how to do online ordering. I left with no order no food really pissed off. read more

I order online for RAPID pick up on my way to work frequently. Last week it took at least 25 minutes (it says 10 when you order online) and I wound up being late to work. Then I ordered earlier last night so I could be on time to work. First of all my drink cup wasn't even in the bag for me yet again and then I opened my salad and they just threw huge chunks of uncut avocado on there. I love Panera food but these employees are lazy. The only reason they got 2 stars is because the food tastes good. read more

Love Panera. Was at this location this morning and Davy on helped us. He was warm and inviting and his smile made me happy. Good on you Panera for hiring such happy, friendly help. read more

Always such a struggle at the drive thru! My order wasn't right, people don't want to wait anymore for you to fix an order. Listen up the first time and get it right. read more

This place is totally over rated, over priced, and just horrible. I had lunch there this past Saturday with my Son, Michael and his two girls. They chose the place to eat, if it was my decision it would have been a locate family business not some yuppie think we're cool place. Yes I called it a yuppie hang out. You first walk in and order from a tablet, really in personal. We all ordered a soup and grill cheese sandwich. It's self serve on the drinks. We walked up to the different beverages and one of the tea dispensers was leaking all over counter on to the floor. Michael tried to bring it to their attention but they seemed indifferent to the problem. We found a table that didn't have dirty plates from previous customers and wiped down. The place was not very clean and upon walking to the men's bathroom there was this room with cleaning items including dirty smelling mop wide open next to where people were eating. A few feet away from that is the men's bathroom. I could smell it before I even entered. If I was at a dive bar the bathroom wouldn't be such a surprise. It reeked so bad I turned around walked out. Again I tried to bring the bathroom situation but again I was pretty much got the same indifference as the tea dispenser. Now the service, the food at least was serviced on a timely matter, but the soup and sandwiches were luke warm. They're okay but I would expect more for the price. Yes again another problem, one of the girls didn't get their order. We asked our server and you looked at us with a puzzled look on his face and replied, oh I'm sorry what was it? We told him it was a child's grill cheese plate. She did get her plate, but it was missing the chips and yogurt squeeze packet. Plus one side of the sandwich wasn't toasted. This place was a total disappointment, from lack of cleanliness, poor service, and disappointing overpriced food. I would expect more for the price of $45. I would never recommend this place at all. Stop by Frys and get your cheese, bread , and a can of soup. It will be better and cheaper, seriously!!! read more

I'm very angry and hurt for the way my friend and I were treated this morning at about 8:05am at Panera in Avondale. We walked 3.5 miles to Panera as we would do every Sunday morning before the covid restrictions. When we got there, it was closed so we called for a ride and sat down at a table only to be told by a worker within a couple of minutes that we were not allowed to sit at any of the tables. We tried to explain that we were waiting for our ride, but again she said we were not allowed to sit there. Panera, if people are not allowed to sit at any of your outside tables, then why have tables? I felt disrespected and unappreciated after our several years of walking 3.5 miles to Panera almost every Sunday. Because of this, I will not go back. read more

Love this place ! great service food is good and so are the baked goods I live really close to the area and this is a place I frequently visit read more

I really think this place needs two things...people to train the existing employees and also needs to hire more people. VERY slow service.

Every single time we have been here the last few weeks they have been out of mac and cheese and we were very disappointed. To make it up for us they gave us some cookies and some coupons and were really kind to us! read more

This location is always well kept, and the staff is friendly with the little communication I've had with them. I love using the kiosks, thanks to my anxiety The parking is a little tight, BUT what can ya do! My favorite is the Mac n cheese and chips. I don't ever get a drink because the cups make the fountain drinks taste weird and I never know which cup to use, so I skip out. I do enjoy the different healthier drinks they have though. read more

Just placing an order is like pulling teeth, then after waiting over 15 minutes (no other customers in front of me) the order was wrong! Is it me or is the food industry just continuing to get worse and worse with customer service but yet continue to demand more and more pay! read more

This was so nasty even the apple tasted so fake! I cannot believe I spent my hard earned money to be disappointed. If I wanted that feeling I would've just talked to my parents for free! Zero stars if I could. But hey someone else reviewed the "amazing sugar cookies" sooooo. P.s even my smoothie tasted like Go-Gurt was squeezed into my cup. *sigh read more

Food was great. Took a bit long but worth it. They ran out of bread bowls after we paid but they offered free food for inconvenience well over the price we paid read more

Every time I come to Panera, there's never any disappointment. Today, however, was exceptionally delicious. I ate literally everything on my plate. The Mediterranean sandwich and Greek salad is so on par with gourmet restaurants. 10/10. read more

Panera Bread - Plate wiped clean - Soup Near Me - Avondale, Arizona

Extremely dirty! Gave us a cold plate of pasta and when we asked if they could heat it up they just pointed to a microwave.

Place an order on line showed my gift card was charged. I went to pick up order DARRIN said there was no order. When I told him the ordered showed paid he offered no assistance, and did not care to even look into the matter, leaving me to leave with out the order. When I became frustrated with him, he told me to leave the store he was going to call the police. read more

Oh my goodness paneraaaaa. Panerai is one of the best places ever to eat soup & salad. You can add & remove their ingredients (how it should be) and their sandwiches don't fall too far behind. They're quick & courteous what more could you ask for? read more

Poor customer service. Bring back the old Paradise staff. Very disappointed in this store. Will not be back

Ordered a steak and white cheddar. I got a beef jerky and white cheddar. It was cold and dry.

Poor customer service:( shift manager Shane Davis completely ignored me! He would rather take a phone call than to take my order. When he was done making a shake and taking the phone call, he proceeded to the back of the kitchen-- not even acknowledging my presence! He didn't even say someone else would help me. He didn't even smile.. He looks like he is completely unhappy here. Sad....Makes it difficult to come back, with people like him as a manager.. Lead my example! Food was okay read more

Ordered my food at 7:43 I arrive there and head to the rapid pickup and was supposed to be done by 7:53. I waited until 8:13 and said enough waiting, so I go up to the front counter and ask if they even got my order. The cashier was like yeah the bread bowl correct? I'm like yes I've been waiting 20 minutes and she didn't say anything about my wait didn't add on something to at least acknowledge I was very upset that I had to wait for one bread bowl soup. I didn't mind that they were out of dinner rolls but don't email saying wait for your order at the rapid pick up if it's not going to be there. read more

The service here is bad. Ordered online and found out when we arrived that they were out of something that we ordered. Then they acted like they didn't have our order at all. Took forever. Cashier not nice or helpful at all. Bad experience. read more

Their food is pretty good, but overpriced for what you get. And if you order anything online don't bother customizing it. You won't get what you ordered. read more

They had a computer ordering screen that showed EXACTLY what I wanted on my salad and they STILL messed it up! I had ordered to go so by the time I found out it was too late. read more

Worst experience and waste of money! Waited over 25 minutes to get a wilted, over drenched in dressing salad and a cold sandwich that should have been hot. I waited for another 20 minutes for a corrected sandwich. I wish it was still Paradise Bakery. Save your money and time and go somewhere else. read more

I miss Paradise. I miss the free cookie. Other than that, the transition seems to be going smoothly. Nice renovation. Food still good. Good service. read more

Horrible service and they don't make any order I've ever gotten from there right. How is it hard to make an over easy egg...

Crunch, that's the sound it made as I bit into a frozen piece of turkey. What? I paid $9 bucks for a frozen turkey sandwich? 1st world problems. Cookies and treats looked pretty good, very similar to Paradise Bakery. If you took Paradise Bakery, remodeled it inside, kept the same food quality, I would have said not a big deal with the merger between Panera and Paradise. But this is a big deal...Frozen turkey sandwiches! Cookies would fix everything. read more

Stopped by Friday morning and was hesitant. Tried the soufflé and it was seriously freaking delicious! My mom had asked for a coffee but the dark roast was out so she politely let a staff member know who was headed in our direction. She looked disgusted that we'd spoken to her. It was ridiculous the look she gave us. We sat down and ate our breakfast, still without coffee and on our way out tried to get some. The same lady we had asked told us "there's none in there" with the same sassy attitude. And walked away. we just grabbed a flavored one and left super annoyed at this lady. Too bad we didn't get her name, ugh. read more

Ordered TOGO a pick 2 with a chicken Caesar salad and a bowl of chicken soup and dinner roll... didn't know until I get home that there's no chicken in my salad, no roll, and my soup was a small cup and had more broth than anything in it. I seriously spent $11 for this mess and it's not okay. Check your order before handing it out!!! read more

Fair food, nothing great. Cute new decor but not worth trip. Seems like three set up will be fast when busy. Just not very good and the price is OK but not great read more

The only redeeming factor of this place, is that they still carry the same food as Paradise Bakery. Paradise Bakery was once my favorite restaurant, they had awesome staff and they served good food. Panera is much different... Staff has become mundane and impersonal. The cookies are overpriced and missing my personal favorite peanut butter chocolate chip. When you order food its not brought to you even when you have a table marker specifically for that, so when your food is done they place it on the counter where it sits until you realize they just want to watch the world burn and you get up to get it yourself. My old paradise card was also not grandfathered in, so my reward couldn't be used here. Overall, I would recommend you go a little further west on McDowell to Estrella parkway while it's still a paradise bakery. read more

Recently each time we either order or eat in our food is messed up. Last time we ate in our chicken in our Green Goddess Cobb was frozen SOLID. This time we ordered delivery and IF there was a solid teaspoon (5ml) of GREEK dressing (Green Goddess was unavailable) on my salad it is an exaggeration. I paid over $8 for a 1/2 salad and the majority of it is dry. The container for salad dressing holds 44ml and I was told by supervisor Mirna that ONE TEASPOON is how much salad dressing was supposed to be on my salad....she later checked and it was supposed to be 22ml. GET IT TOGETHER PANERA!!!! I USED TO REALLY LIKE EATHING THERE!!! read more

Their tea was delicious. The other day I came fire their iced coffee and they just gave you a cup. It was disappointed since I was hoping they would make it for me since I'm paying for it. I'll stick to their teas instead. read more

Since this store changed from Paradise Bakery to Panera, every time I go there's another disappointment. For a place that looks so nice, I never thought I would be served something that was obviously microwaved. I chose the Chicken Tortellini Alfredo Pasta and the pasta was hard around the edges on the plate it was served on. To top it off, the chicken was pink! I truly did expect more from this place after the remodel but it has been disappointing every time I go. Definitely will not be returning. Definitely not worth the time or money spent here. read more

Had an amazing salad today! I'm low carb and was pretty impressed with the amount of options they have there. I got the Green Goddess salad and it was delicious. My friends also got half sandwiches and half soups which looked (and smelled) delicious! I will definitely return. read more

We went to eat lunch on a Sunday and let me tell you how dirty that place was, holy molly!! That floor! That floor has not been cleaned in such a long time! The carpet area where the fountain drinks are it's the worst. Most tables were dirty, then this worker cleaned the table in front of us with her hand, she just wiped the crumps off the table and left!! Then my boyfriend ask for a bread bowl of soup, let me tell you guys he only scooped out 5 spoons full of soup, that's it. Horrible place to eat!!!! read more