I love love love panera. I haven't tried much of their menu, I'm a regular to the BBQ chicken salad! It's so delicious, always fresh. Who would have thought cold bbq sauce was so good. I always enjoy it with a tea and a side of bread. They also have a great bottle strawberry drink you must try if you wanna go for something with a little bit of tang! read more

I love Panera Bread! Clean establishment. Good service. Fast as well and even got my order correct. I would come back!

Recently each time we either order or eat in our food is messed up. Last time we ate in our chicken in our Green Goddess Cobb was frozen SOLID. This time we ordered delivery and IF there was a solid teaspoon (5ml) of GREEK dressing (Green Goddess was unavailable) on my salad it is an exaggeration. I paid over $8 for a 1/2 salad and the majority of it is dry. The container for salad dressing holds 44ml and I was told by supervisor Mirna that ONE TEASPOON is how much salad dressing was supposed to be on my salad....she later checked and it was supposed to be 22ml. GET IT TOGETHER PANERA!!!! I USED TO REALLY LIKE EATHING THERE!!! read more

Their tea was delicious. The other day I came fire their iced coffee and they just gave you a cup. It was disappointed since I was hoping they would make it for me since I'm paying for it. I'll stick to their teas instead. read more

What a shame though we would try it for lunch and the bread my daughter got for her PBJ had green mold on it I told the lady there and she tried to assure me that it wasn't mold. She brought us a new one for her on the same bread and low and behold no green on it at all, food here is a little pricey especially for the area save your money and definitely check the bread. read more

I went there a few times for muffins love muffins this time I went for breakfast got me the Asiago Breakfasr sandwich and OJ then went for a Turkey Bacon Bravo panini with a clam chowder soup. So far I had a good experience there. I will go back to try more dishes. read more

Had an amazing salad today! I'm low carb and was pretty impressed with the amount of options they have there. I got the Green Goddess salad and it was delicious. My friends also got half sandwiches and half soups which looked (and smelled) delicious! I will definitely return. read more

We went to eat lunch on a Sunday and let me tell you how dirty that place was, holy molly!! That floor! That floor has not been cleaned in such a long time! The carpet area where the fountain drinks are it's the worst. Most tables were dirty, then this worker cleaned the table in front of us with her hand, she just wiped the crumps off the table and left!! Then my boyfriend ask for a bread bowl of soup, let me tell you guys he only scooped out 5 spoons full of soup, that's it. Horrible place to eat!!!! read more

Completely disappointed... Their salads and sandwiches are very bland. The vegetables they use are not fresh. Not going back.

Great food poor service. I attempted to order via phone since my lunch time was limited. I was hung up on twice. The 3rd time I was placed on hold, while on hold so they could get someone for me. I drove to this spot expecting it to be really busy, why else would I be on hold for over 15 min this last time. Imagine my surprise when there was no line and inside was dead. I ordered my food and waited maybe 5 minutes before it was done, yet I'm still on hold waiting to place my original order via the phone. Just crappy service via the phone. read more

Normally this place is awesome, occasionally packed but worth the wait. Today not so great! Not just out of one thing today but 4! they didn't have chicken noodle soup,macaroni and cheese, onion soup or green tea. Then they said onion soup isn't a Sunday soup, even though it's on the menu online for Sunday. After I paid I realized they were out of tea, and the kid said oh yes we're waiting for a shipment. Be out one thing ok fine but 4 things is ridiculous. Some one did horrible job when ordering this week! I should have asked for a refund and went to Zuppas! Definitely disappointed in today's trip to Panera! read more

Stopped by for lunch discovered it was a bad choice. Restroom stinks and sink over flowing knock . Told manager I. Training and she acted like she did not care. Very pricey for food. First and last g the visit. read more

Unprofessional demeanor from management towards their employees. I Will not endorse this Panera or any other that cultivates this type of unhealthy work enviroment for their people. 2 1/2 stars average, there's a reason for it. How many reviewers give low rating because food order was wrong, just plain bad, dirty enviroment and rude staff? Plenty. It begins with leadership and it is clearly reflectant upon their establishment. Lead by example Panera if you intend to be a success in the future with so many competitors. Revisit the basics of Leadership Effectiveness and employee retention and make it something measurable because thus far you just can't seem to score above three stars. read more

I ordered a Pick 2 to go, which was a soup & salad. The salad I ordered was the Chicken Southwestern Caesar Salad. I got home, ate my soup first because I always leave the best part for last which is my salad. Come to my surprise it was def not my Chicken Southwestern Salad. Since I live around the corner, I went back to get it fixed. They apologized & said they'd make me one right away. They gave me my salad & didn't hesitate to look & check to make everything was all good since I was sure it wouldn't happen again. So I get home & guess what, they didn't add chicken on my salad. I'm writing this review because it's not the first time it's happened. I stop going for a while but I was really craving their salad but yet again, they've failed me. I'd rather drive 10 miles for Paradise Bakery. Eff you Panera. read more

I ate at Panera today for lunch. I had a Greek salad and French onion soup. Within an hour, I started suffering from stomach pain, nausea, and diarrhea. It is obvious to me that it was food poisoning and I will not return to that location. read more

Doesn't matter what time of day I come in here the service is always great and the orders are taken and given quickly.

Pretty bad experience, service was good but food was terrible. Usually when I go to Panera bread the food is amazing... however, this time I ordered a steak and egg sandwich.. it was RAW. read more

HORRIBLE! I have tried this panera 2 times, the first time I got the green goddess salad. The lettuces was wilted and several brown pieces and the dressing was bland. The second time I went I got a turkey, bacon and avocado sandwich. There was avocado on only 1 half of the sandwich and it was ROCK hard. I have never had rock hard avocado before so that was odd. The turkey was extremely dry. Both times I went in the staff was not very friendly and extremely rushed. My sandwich was suppose to come with chips as a meal thing and they didn't not provide them. I noticed once I got to my car, when you are paying over $9 for a sandwich and chips you should be provided the chips. Any who I do not recommend them, I miss Paradise (as that is what this used to be) read more

Panera is generally one of those places you can go to where you know you'll get quick, simple food. Not today. So, this Panera has the new kiosks where you can put in your order directly. Cool. We used those. 1 sandwich and 1 half sandwich/half mac & cheese. Easy peasy. After 30 minutes, someone finally starts coming around saying that the kiosks are broken and they need to re-take our orders. Then half of the order comes. About 15 minutes later, the same server comes back and tells me they didn't put my order in and she needs to take it again. And they offer us a free cookie. So, to recap... after an hour, we finally get all of our food, the orders 30 minutes apart; we get a free cookie and nothing else. We get no real apology, no visit from a manager, no real explanation. Also, what really bothers me is that they didn't put a sign on their kiosks, nothing to warn people that they're not working. They wait until the order is in and then go visit people to get their orders. And I don't blame the server that came out at all, since the manager was hiding in the kitchen. Pathetic. read more

Ordered French Onion Soups and a chicken Cobb with avocado salad. The soup was luke warm, and they forgot the cheese and croutons. Someone brought them to us in to go containers. The salad had no flavor, and everything had the same texture. The music was terrible, and not conducive to a dinning establishment. I will never be back. read more

Normally I would not eat here because I have a gluten intolerance. I was pleasantly surprised about how much the employee, that took my order, knew about gluten-free menu items for Celiacs. I had soup and salad and both were very fresh and delicious. read more

First time going and it was awesome the food was ready last in 10 minutes and the restaurant was really clean so I don't know why people complain about it so much!!! read more

Food is always good/consistent. Service is the slowest of any location I have ever attended. They have no motivation you can tell.

Crapola all teenagers screwed my order up it was a bread bowl. The soup goes in the bowl.

I'm seriously disappointed that all of the Paradise Bakeries were replaced with Paneras. It's just not the same. They do not have all the same menu items that Paradise did. For example, the fire roasted tomato soup is not carried by Panera, and neither is the Turkey Cranberry Sandwich. The fire roasted tomato soup was amazing! The current tomato soup offered by Panera does not compare. And Paradise used to give you a cookie with your food. Panera does not. When I ordered a half sandwich and soup, they gave me a bread. I mean really? If I'm eating a sandwich, why on earth would I want more bread? Just give me the damn cookie, shoot. Speaking of cookies, they also used to offer BOGO deals with their cookies and now they don't, because they're cheapskates. I paid $11 a few days ago for a small French onion soup (by the way, where's the CHEESE?), a half of a turkey walnut salad with the saddest little scoop of turkey walnut salad on it, a drink and a cookie. I guess it wouldn't be so disappointing if their portion sizes weren't so small, but they are. And the food is just not as good or as satisfying as Paradise. read more

I love Panera! Great food and friendly employees. I always do Rapid pick up, and they know who I am the second I walk through the door.

So disappointed that Paradise Bakery sold out to Panera. First let's start with the decor. Huh? Urban chic meets Marshal's big ugly art. And cheap plastic chairs and very few booths. Not comfortable at all. You won't have many people camping out with their laptops... But that's probably the point. The ordering computer kiosks are goofy. Really ? Now the food. The pick two salad size is REALLY small. Oh and you don't get a free cookie anymore with a sandwich. But you are eligible to buy one (stale by the way) cookie for 99 cents. The loyalty card no longer counts points but will earn you RANDOM discounts. You can say Bye Bye to my loyalty. I won't be back. And I was a regular. For years. Oh and The help seemed confused and unsure of their menu. read more

I really love Panera, but we all know how expensive it can get.All I have to say is that not all the customer service here is horrible, after I returned with a complaint we did get our money back. Our first walk in experience wasn't like that though. While we were ordering the lady taking our order decided to check her iwatch like she had other places to be. I brushed it off because I get it who likes being at work! Clearly though this proved true to majority of the workers because both of our sandwiches were made wrong. So instead of wasting 34 dollars on something I didn't order, we returned. In which doing so a very nice gentleman did help us but it was gladly accompanied by the head shaking and eye rolls of whom I can only guess would be the kind lady who made our sandwich and definitely wasn't pleased to see us back. Overall if you find yourself wanting to be around lively customer service and ordering what you get to begin with, I probably would drive all the way to the nearest east valley location for some Panera. read more

Upon arrival of This establishment I had high hopes! I seen their commercials on the web and was impressed. when I entered Panara bread it was pretty busy I arrived around 6pm on a Sunday if your curious,I then walked over to the registers and their was no staff.. for about 10 seconds I waited and was then greeted by a nice cashier who serviced me greatly I placed my order I then looked for a table but upon looking at the first table I came across it was not so clean... when I entered Panara bread I noticed the staff were wiping down this particular table I was a little taken back that it was not so clean their was still crumbs on the seats of the table it looked as if the they wiped up quickly and really didn't care I took it as a lazy employee doing half ass work... Anyways I was notified within ten minutes of placing my order that my food was done I was told to have a great day with a smile from another staff that was not my cashier which was very nice. I then proceeded to walk out to my car I then buckled my daughter in her car seat when I presume the manager called me by my first name and stated I'm sorry but we forgot your sandwich he apologized and wished me a good day. I then went home and ate the food I ordered for myself and my girlfriend. She claimed she liked it but she didn't seem impressed now I ordered their version of chicken Alfredo. When I opened the packaging and had my first glance I was not impressed it appeared to me that the chicken in the Alfredo was not cooked along with the Alfredo it self it had no sauce on any of the chicken and had a bit of a pinkish color to it;/ the taste was horrendous. the meat tasted like turkey not chicken their was no chicken mixed in just sprinkled on top from appearance and after my first bite I noticed that some of the noodles I guess you can call it didn't appear to be cooked all the way it had a raw look to it...disgusting! never again will I go back to Panara bread I had to throw the food out to prevent from getting sick! Their customer service is outstanding but if your going for food be warned you may have food poisoning in your future good luck. read more

Came in on a Tuesday around 1030am they were out of most of there bagels. Their toaster was down so they heated it on a press poor choice came out hot like it was microwaved. Coffee had a brew time of 9:15 however it was really bitter tasting by the time I got to it. I requested a refund, and they lost me as a customer. I won't be returning to many other places for bagels in a big city like Phoenix. read more

Bathroom had no toilet paper and the trash was over flowing. Food took a long time to come out too. Not happy.

Really, it's just pretty average to below-average sandwiches, salads, and soups, for above-average prices. We went here this weekend, and I was not impressed. $33 for 3 of us! My daughter only had the tortellini alfredo with a roll, my mom had 1/2 ham and cheese sandwich and 1/2 salad, and I has a bowl of chicken and wild rice soup and 1/2 of some sandwich that was so forgetful I literally do not remember what it was. I think it had turkey and avocado on it. The amount of tortellini my daughter received looked like a kid's meal portion, but it wasn't. We won't be back. read more

TERRIBLE!!! I would give no stars if I could. "You pick two" portions are small. They ran out of kale for my kale salad and messed up my order. My friend paid extra for avocado on his salad and got one tiny piece. My husband added chicken to his pasta and it looked and tasted like bland canned chicken. He said the roll was cold and had a weird taste. The cookies that Paradise Bakery gave for free are now $1.50 each. No more deals on cookies. :( We were extremely disappointed. I thought Panera was going to do a good job but what a waste of money. We are still hungry after all that. We will NOT be returning. read more

Walked in the door, I thought perhaps their vacuum was broken. Worst I've ever seen it. Got a cup of onion soup....it was apx 115 degrees, Health Dept. requires a temp of 145. The manager Mark didn't seem concerned at all that the floor/carpeted area was in dire need of vacuuming. I like Panera's but won't return to this one. read more

I went to this Avondale location on 9/22/19. I did not have a good experience at all. I think the menu is very confusing and when I asked the counter person about the "Choose Two" option, I learned that there is no discount or reason to do that. I chose to have a small Asian salad. There was no dressing that came with it, and none on the salad (Strike one). I ordered a medium Caesar salad for my husband. The counter person charged me for a large one, and they put cilantro in it. Cilantro does not come in a Caesar salad. My husband hates cilantro. He had a bit of the salad and then threw the rest away (Strike two). I ordered a grilled cheese sandwich for my mother in law. The sandwich was not grilled at all. It looked like it was toasted under a broiler on one side - which burned the cheese. The other side of the sandwich was just a piece of bread. Absolutely terrible. A grilled cheese is grilled on a flat surface with cheese in the middle of two pieces of bread, and the bread is lightly browned and the cheese is melted - (Strike three). It was over $25.00. Not one of us got what we ordered. I won't be back. read more

Love love love the broccoli and cheddar soup! It goes great pared with the Turkey Bacon Bravo sandwich. Service is always good, I normally do the rapid pick up, my order is always accurate and ready on time. Glad to have a Panera so close to home! read more

Salad box was not even half full, almost 7 dollars for a box of air. Service was good and quick. But won't be returning.

We love Panera, food always seems fresh and is very tasty. The staff has ALWAYS been so very nice and courteous each time as well, we will be back many times! The broth bowls are very good, only tip would be to ask for salad dressings on the side bc they do tend to put a little too much dressing on for my tastes. read more

I just left this location completely unsatisfied. We weren't sure what we wanted so we let the people behind us go first. Turns out they were friends with the cashier. They stood there a talked for 10 minutes. Laughing and flirting. The line grew behind us. Only one cashier. There were multiple mangers standing around doing nothing. When it was our turn the cashier realized her line had grew. She turned to the Manger and asked if she was the only one and his response was "yup" when he should have jumped on and helped her get her line down. LAZY LAZY LAZY. Our food was delivered fast but wrong . My husband ordered a bread bowl for his soup it came out in a cup. He nicely told the kid and then the kid said "well is it fine like that?" Uh no it's not we paid for a bread bowl we want what we paid for. He was put out he had to get it fixed. I order a Carmel coffee large it came out small... didn't get that till I was done with my lunch. No more cookies with the kids meal or your meal. Needless to say we miss Paradise bakery. We won't be back to this location. We only came because Zupas is closed on Sunday's. This place needs an manger and staff make over . read more

First time I went since it changed to Panera. Maybe it's just me (probably not, after reading other reviews) but I remember it being much better when it was Paradise. I always get the Fuji apple chicken salad and it was ok, but not great like I remember it being. It also seemed more expensive. I can't be sure but I bet they raised their prices when they changed over. I likely won't go back. Bummer. I really liked Paradise. read more