Very nasty food was not fresh. The cleanliness of the facility was also not very clean. Service was ok just seemed like they did not care as much. read more

I took my friend here for lunch today. The food and service was great. The staff was very nice and friendly. I Like the tall ceilings and lots of windows. Try the chicken pesto ciabatta dipper sandwich. Very good with the chicken apple salad. Topped it off with The Crème Brûlée Bites And Passion Green Tea that was only slightly sweet. Finally a sweet tea that's not like syrup. read more

My cousin and I were here from out of town to be with my dad in ICU. We both knew we liked Panera, so we ordered salads to go, not wanting to leave dad very long. Her salad was full of lettuce cores and stale won tons. My Green Goddess Cobb had no chicken, avocado with the shell still on it, and very stale bacon. We couldn't even eat more than a few bites. Very disappointing. read more

Ate there on Dec. 29. Kiosk ordered, 4 out of 6 orders were either missing items, no chicken in chicken salads, etc. or food delivered was not what was ordered, roast beef sandwich ordered- chicken sandwich delivered. Kiosk refused to accept soft drink order, soft drink machine worked fine. Manager told us to, "Just yell if you need me, I'm slow because I'm new." We were also asked to pile our dishes all on one table, this before we were finished eating. Restaurant was out of bacon, no hot water or creamer for coffee or tea. Poorly run, understaffed- won't be back. read more

Worst experience ever at a fast food restaurant. Pull up to the drive through speaker at 8:25 pm. (They close at 9 supposedly) No answer. OK, maybe a technical problem. Pull up to the window and wait some more. Finally a cook comes to the window and starts calling for the manager. Wait some more. In the meantime I see two people walking around with headsets on. The look me straight in the eye but don't come to the window. Wait some more. By now it's 8:40. Finally an older woman comes to the window. I ask "are you open?". She answers, "yes" fairly dripping with sarcasm and condescendingly. Hateful as she could be. I'd had enough at that point and drove off. If she was the manager the owner/ franchisee person should seriously consider a change of staff. Disgusted and will never return read more

sadly went in today man that took our order was great, very friendly and outgoing. everything went south from there. we had to wipe our table down, covered in crumbs, every table in there was covered in crumbs. Went to get a soda. One choice was broken, tried ginger ale and it sprayed all over my granddaughter. She ended up with PepsI. Went to the bathroom to wash the sticky off, automatic light in the bath room. Light wouldn't turn on so she stayed sticky. My chicken, avocado, but was served with no bacon and I think canned chicken. No flavor. Cup of macaroni and cheese had no flavor either. Looked like management came in while we were there. Immediately start cleaning tables an straightening out the mat at the front door. 1 full sandwich, 1 drink and a cup of macaroni & cheese nearly $24 plus tip. That's not a bad price if it would've been good. wont be going back read more

My daughter and I ate at Panera on Soncy. We had a gift card. This store does not come near in either food or service to other Panera we have visited. At 4:30 pm it was virtually empty, and it still took several minutes for the sever (who was new) to wait on us and even longer to answer some simple questions about a sandwiches ingredients. And the supervisor overseeing her also has issues answering the same questions. After eating we decided to have a desert and my daughter waited for 10 minutes and was never acknowledged, so no desert. We will not be making another visit, or recommend this Panera location to anyone else. SO read more

Stopped during a road trip to grab some broccoli cheddar soup and a sandwich. There was literally nothing but broth and a few strings of carrots in my soup, no broccoli just straight liquid. Super disappointing and I feel cheated. I even picked my order up inside and there was only a few customers, they weren't busy they just don't care. Half of my sandwich was also outside of the sandwich. Worst Panera location I've ever been to. read more

Panera Bread - BLT Grilled Chicken & Avo BLT with half of it not even in the sandwich - Sandwiches Near Me - Amarillo, Texas

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I should've acknowledged the red flags as I saw them, there were zero customers, place was empty except for two employees, no a/c running it was hot, the sink in the women's rr is falling off the wall and the toilets were flooded. The soda machine was busted and draining, look closely and it's sitting in mold. All this I noticed AFTER ordering the toasted garden caprese sandwich. I should've known, I should've known, I should've known. The place is abandoned. read more

Panera Bread - Toasted Garden Caprese with barely half a teaspoon size of mozzarella. Does this look like a $10 sandwich to anyone?? - Sandwiches Near Me - Amarillo, Texas

The people mess up and we try to correct them they gave us attitude like when then we took the food to go they gave us the wrong thing do maybe also they got 2/4 right Don't GIVE US ATTITUDE. NEVER EATING HERE AGAIN NEVER NEVER NEVER read more

Ughhhh the last few times I have visited any Panera bread I was disappointed, but I hoped that maybe, just maybe this was a fluke. Sadly it's not. Panera was good years ago. This location sealed the deal. I will NEVER return to a Panera bread. High prices for crap food. Today the salad was, no joke, just a big bowl of romaine lettuce, barely any toppings. My friend got the pizza baguette and it was the most ridiculous thing I've ever seen. It looked like watery pasta sauce, with no more than 6 pepperonis for the entire sandwich. I am guessing this place will not last in Amarillo. Too many options and people won't keep going there read more

I usually order on the app and they usually have it done within 15 minutes and the food is always done right and very tasty, they are polite at this location as well, I dine at Panera often and the inside of the restaurant is nice as well it is usually very calm and quiet and I find that the kiosks are very convenient! read more

I have heard for years how great Panera Bread is. We finally got one in Amarillo. I waited weeks before going to give them ample time to work the kinks out. I ordered the first thing I wanted, they didn't have it. I ordered something else. They didn't have it either. After the third try, they were still out. I didn't want what they said they had available to order and I left. Checking Facebook, this is a common issue. And for those who do get to order what they want, the service and wait is horrible. This is not a new opening issue. It is not a not enough people to hire issue. This is a management issue. They need to fire management and bring in managers and people who know what they are doing. I will not be back. read more

We've looked forward to this Panera for a long time.... For nothing. You have to deal with unfriendly cashiers, dirty tables and floors, wait for a very long time for the food as so forth. On top of that, this lovely building with a full glass wall faces right into the sun set. While beautiful to see, it's hard to see with the sun right in your eyes and most tables are in the sun. Unlike other Paneras, there are no semi private nooks - everything all out in the open. Panera this was poor planning at best. Before opening a store you should recognize the sun set... not to mention the wind blows always here and already the doors have broken from the force of the winds. We are disappointed. read more

no sourdough bread and they didn't know the menu. I asked about the bread and was told she didn't know what was going on. Price high with slow service. Plenty of folks working there, so no excuse read more

Service is extremely slow and it's nasty here and the place just opened. Part of the sip club, and they don't have the cups out. So I have to waste 5 to 10 minutes waiting in line just to get a cup for something that I already paid for. This has to be the worst Panera in Texas. Lubbock is so much better. read more

Panera Bread - Sandwiches Near Me - Amarillo, Texas

Poor customer service. No reason to order ahead online. Ordered food online (at 2:30) to be ready at 6:30 for dinner pick up. 3 dishes no substitutions. Restaurant wasn't busy. Food is finally ready at 6:55 25 mins late. I checked the bag and none of the entrees had the sides. Food was cold and subpar, but better than service. This was my 3rd and final time to eat at Amarillo panera unless the advertise new management. read more

I got the pizza and was inedible. Had to explain it was raw but still hot. Very soggy. Could even make myself eat it. This the second time I have had a bad experience here can't come back. read more

This Panera deserves a gold star or something. Food was great (best Mediterranean veggie sandwich I've had in a while). Also, I got the vanilla latte, which was amazing. The employees were friendly and went above and beyond. Clean. read more

We went to Panera while visiting Amarillo because it's usually good and consistent. Not this one- out of many bagels (at 7:30AM when they should have everything), the coffee was all cold, the order was wrong and the bathrooms are a mess. read more

I will start with this Panera is really new and is apparently having opening jitters. They are way under staffed so you don't get the warm welcome I'm used to at my usual Panera. I was in town for business and needed a large drink after being on a plane for a few hours. Using the kiosk was my only choice. Got my own cup. Filled up my drink and looked for my order on the counter. I had marked that I was eating there, so expected to see a little plate. I asked about my order and the young lady pointed at the sack like I was stupid. No "thank you." No "have a nice day". No warm anything. If this Panera is going to make it they are going to have to step up the customer service. read more

We came to have a late lunch at 1:30 today Sunday November 3, 2024. Every table in the dining room was dirty. An employee had a table with her young children to be at, but they were running around the dining room in dirty clothes. We ordered, I couldn't get the Green Goddess salad because they were out of the dressing and Avocados. There were several other things they were out of as well. A couple got their order before us and complained about the dirty tables. Someone from the kitchen yelled at them saying " if you don't like it you can leave my restaurant "!! At this time there were only a handful of people in the restaurant. Our order came up and some other customer picked up my order and took it to their table he brought it back and I told them I was not comfortable taking food someone had already handled. They told me they would remake the order, but I don't know if they did or not. I had 1/2 BLT and cup of French onion soup. Neither one was very good. I have been to Panera's restaurants several times on the East Coast. They seemed like they were nicer. Everything was clean, food was delivered to the tables and I genuinely liked the food and enjoyed going back for more. This restaurant needs new management or ownership. It will never make it in Amarillo with the lack of customer care. I have managed restaurants before and I would never yell at a customer. We were taught the customer is always right. That is how you get repeat customers. If the health department had come in today. They would have locked the doors. When half the menu is unavailable and the dining room is filthy, it is not an enjoyable dining experience. We won't be going back. Very sad. read more

Giving it one star, was one too many. Was excited to get a Panera Bread. This store is truly awful, never have anything in stock or ready to go. I got 2 gift cards, guess I will use in my travels to other stores. If this store is to succeed, they better get it together. Will not even bother to go here again, will go to Jason's Deli! What a disappointment. read more

I don't know how the food is Couldn't order because no in-person Only one kiosks working long line didn't wait Bad service. read more

What a shock! Ordered the Homestyle Chicken and noodle soap. The picture showed it brimming with noodles, and chicken. They must have scraped the bottom of the pot to fill the order, as upon opening the container and stirring the contents, nothing appeared. Just to see, I strained the contents, revealing 12 small pieces of noodle remains, and one piece of chicken. Shame on you Panera Breads new Amarilo location. You've seen my last dollar! read more

Trust the reviews and DO NOT WASTE YOUR TIME HERE. They took 45 mins to turn around a salad to-go, assured me that it was dressed when I asked for dressing, and then to my unfortunate surprise there was neither dressing nor a fork when I dug into my to-go order. I'm driving through Amarillo on my way to Houston and figured this was the only salad I could get quickly on my drive in this part of the state, but now I'm stuck eating dry spinach with a spoon. This place is trash. read more

There was not enough help to cover all of the orders! our food was cold and when I asked for a refund, the manager charged me twice instead of refunding! The incompetence was very disheartening for such a reputable chain. read more

The Panera in Amarillo is trash. We have read nothing but bad reviews and still decided to go. The reviews were right. The service was horrible and so was the food. The floors were sticky and any drink we asked for was not available. We had to settle for waters because of that. The bacon on our sandwiches were cold after waiting 45 minutes for our food. We will never go back. You would think that a for a restaurant just opening they would have plenty of stock to make anything. We were told that they only made certain drinks during the day because they didn't have someone in the evening to make the lemonades and they were not even busy. Avoid Panera at all costs. read more

Their website said they closed at 9:30. We pulled into parking lot at 9:06pm and it said only accepting rapid pick up so we quickly placed our small order. App showed us it was paid for and it would be ready at 9:20, then it showed they were preparing, then that is was ready at 9:16. As we sat waiting in front of restaurant we could see 5 people working inside including a woman that came outside for a minute. They could clearly see us sitting there. We pulled around to the rapid pick up and sat there for a couple minutes and even though we could see them they would not come over to window. We then called and they picked up and told us they had cancelled our order because they were closed. That was at 9:20 ... just a bunch of lazy workers who care nothing about customer service. Fire them ALL! read more

I was excited for Panera Bread to finally open. The excitement was short lived. They were frequently out of basic foods for a sandwich shop and it would take over 30 minutes To get your food. The last time I ate I found extra protein added to my sandwich (and we aren't talking about anything mentioned on the menu). All of this is mild compared to how they treat employees. This company also doesn't like to pay their employees and contractors. Stay far, far away. read more

We ordered a birthday lunch and 5 mins before it was due to be delivered, they cancelled the order and blamed it on the DoorDash driver. The manager was super unhelpful. If they are going to offer free delivery then they need to make the order is ready when the driver arrives. read more

We love Panera bread. Today was our first visit to Amarillo's new location. We ordered a pretty simple order. Three of their basic sandwiches, a Caesar salad and a bowl a soup. It's been 50 minutes and we still don't have our food. read more

I was so excited to get a Panera Bread in Amarillo. We went for the first time tonight and I am so sad that the service was bad. Especially for a Panera. We waited 1 hour and 15 mins for our food, just for our order to be wrong. We then had to wait another 20 minutes and pay more because they forgot one of our sandwiches. Our meal was over $50 for 3 sandwiches, 2 drinks, and a Mac and cheese. One of our sandwiches did not even have everything that was suppose to be on it. We paid almost $7 for a Mac and cheese that was only filled half way. I am so disappointed that we waited so long and it was so expensive to not even get enough food to fill my kids up. I hope the Amarillo Panera can live up to the Panera standard because so far it is not even close. read more

Panera Bread - This was all the Mac and cheese they gave us. - Sandwiches Near Me - Amarillo, Texas

Definitely don't recommend the sandwiches from here. You're basically just going to get a whole lot of bread. The bread is kind of chewy and hard to chew. We waited for our order for 20 minutes. I expected a little better than what we got. Definitely will not return read more

Panera Bread - This is a sandwich. Way more bread than anything else - Sandwiches Near Me - Amarillo, Texas

Worst Panera Bread I've ever seen. Place is dirty, always out of food. Kiosks don't work and the app doesn't function at this location. Maybe new management can help. read more

My first time in Amarillo and everything was closed due to Easter Sunday, so decided to give this place a try despite the bad reviews. I don't have a Panera back home and wasn't sure what to expect. I ordered a chipotle chicken avocado sandwich with a broccoli soup, to my surprise it was delicious and very fast service!! I would definitely come back! read more

I wish there was a zero rating on here terrible service the manager Savanna is rude and wouldn't fix the order they messed up supposed to have turkey, no turkey no where read more

Panera Bread - Panera - Sandwiches Near Me - Amarillo, Texas

The slowest SANDWICH shop I've ever been to. I'm currently sitting and waiting on my food and I've been here for over an hour. the chart shows I'm still 5th down the line and it's been pending on "We're prepping" for 45 minutes. I've watched at least 10 customers just leave even though they already ordered and many more have left the counter because nobody waited on them. read more

We orderEd pick up inside. The restaurant was clean and the servers helpful. They were bussing tables quickly.

They don't get in a hurry for anything! It takes them forever to get your call in order ready. They never even start it till 10 min after you arrive. Slow cold morning and this isn't my first time to have to wait. Every time I've been here I've had to wait. Do better!! read more