Great food and service, pleasant dining experience! Menue was extensive and varied. The chow mein and fried rice were delicious. The server was friendly and very attentive without being intrusive! read more

Have been ordering here for years. I was very pleased to learn that they have once again opened for dining-in (had been take-out only since COVID) I have dined in twice since they reopened their dining room and have had great experiences both times. wonderful and friendly service and awesome cocktails. Thank you, Panda House! read more

Panda House - Pu-Pu Platter - Chinese Near Me - Westfield, Massachusetts

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The working are not friendly. I called to place an order and they just hang out. They don't wanna talk with me. They are so rude and I don't like this please the food is cold and smell like plastic. read more

Always good food! Love their SC5. Crab rangoons and teriyaki's beef sticks are fire! Servers are nice. Inside can use an update tho

I don't understand how Orange chicken could be so flavorless and squishy :( I had to throw the food away cause nobody liked or wanted it. Im Asian and this has to be the worst Chinese food I ever had. I'm sorry.... read more

The best chinese food in Westfield. Been coming here for a long time. The food is always consistently made. Take out and delivery only. But don't let that stop you from checking out this hidden gem in Westfield. The lunch combo specials are great value. Order before 4 pm for a discount on the combo plate options. Eggrolls are always crispy and stuffed well. Their fried rice and lo mein options are always tasty. Crab rangoons and chicken fingers are well made and not greasy. Portions are good sizes for what you pay. read more

Super delicious! Love love love that crab rangoon is offered in the combo meals! Definitely a go to for a night in!!

A first time trying and I was very impressed with the pu pu platter and the fried pork rice generous portions and was priced quite right will be going again very happy with the meal . read more

We are staying at a friend's house nearby he chooses his Chinese food by the close proximity to his house. Thus this is how this restaurant was chosen. We ordered by phone the following. Crab Rangoon,Pan Fried Dumplings,Chicken Fingers, Shrimp in Garlic Sauce and Roast Pork Lo Mein. I decided to pick it up as I needed to go to the Liquor store anyway that was nearby. By the time I arrived at this restaurant the food was ready at the front there was no one else in the entire place. So they immediately knew the very large bag was for me. I paid prices were comparable to where I live. Also delivery orders over $15. are no charge. Once I got the food I found the food overall to be average does not blow me away. The extra something that usually does this is special sauces that would compliment the dumplings and appetizers. The crab rangoon could have used more filling. The roast pork lo mein was the best of everything ordered but was missing that special something that would set it apart. read more

Panda House - a man sitting at a table in a restaurant - Chinese Near Me - Westfield, Massachusetts

I didn't expect much when I ordered some take-out for my daughter & myself. My instinct was way off. We ordered two dinner specials....and our customary small order of crab rangoon for the ride home...or in this case back to the hotel we were staying at. THE BEST RANGOON I HAVE EVER HAD! I eat a lot of Chinese food....i mean a lot of Chinese....and these were fantastic. Summary: Chicken Wings - mild flavor....not crispy....which I like Boneless Ribs - very nice...slight char...which I like Pork Fr. Rice - very good....not great but good Egg Roll - good...not great but good Hunan Pork - fantastic Unassuming strip mall setting....don't be fooled....great food inside. read more

Panda House - spicy hunan pork dinner special......very good....i didnt want to stop eating to take the picture - Chinese Near Me - Westfield, Massachusetts

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Today I ordered from panda house and I ordered 2 plates of food for $28 Now I hang up no problem. Couple minutes later restaurant calls back the saying the transaction didn't go through So now I check my bank app and I call the bank and they say the transaction did go through so I called the restaurant back and now they told me That they only got $21 but in reality they got the whole $28. Now they cancel my order People Dont waiste ur time here and dont use your Credit cards here read more

We ordered our food and informed our server that there was a peanut allergy in our party. Once we started to eat, a member of our party ended up having an allergic reaction to something (peanuts). Upon calling, the person who answered the phone insisted "it's okay, there's only a little bit of peanut butter on the egg rolls" and another person insisted the peanut allergy was only relevant to the chicken and broccoli. I would give the place more stars since after a long battle (with many hangups) we were refunded, however the chicken and broccoli was not served in plastic, but in plastic wrap that leaked all over the car. Definitely will not be ordering ever again. Avoid at all costs, especially if you have any allergies. read more

Panda House - plastic wrapped food items on a granite countertop - Chinese Near Me - Westfield, Massachusetts

We have been a loyal customer for over 20 years. Ordered food early enough today to avoid the long wait time that most restaurants have on New Years Eve. Our order was delivered in a timely manner but the food was less than desirable. My chicken fingers tasted old and tough. My beef teriyaki was under cooked. Wasn't given the chicken lo mein I ordered. Called to let them know , the lady put me on hold ( I could still hear everything she was doing) for an extended period of time. I tell her my dilemma and she says oh well I forgot to order it , NO I did not forget you just didn't put it in ( my husband & BF were sitting right here when I placed our order).Her answer to correcting her mistake was for me to wait an hour and a half for my chicken lo mein! Seriously done with this place. read more

Best in Westfield, definitely nowhere near best in Western MA. I work at a business nearby and we get takeout fairly often from here. Typical lunch/dinner special prices. Food is on time and tastes great. I have eaten inside once, and will never again. The restaurant has that thick smoke filled air of cooking food and is highly unpleasant to breathe. Great Takeout. Terrible in-house dining. read more

My family were regulars and enjoyed the meals quite often. They do have some consistency issues; sometimes you get a great meal and others its edible but only enjoyable because you didn't have to cook. Their General Tso's is more Hawaiian Style, which is disappointing. Unfortunately, their customer service is severely lacking. One driver smoked while delivering the food and asked if I had any cigarettes he could have. The last time, the meal was supposed to be delivered in 45 minutes but actually delivered an hour an a half later. The food was cold and had to be microwaved. I called about it after we ate and they said they would come and pick it up and refund my money. I said that we had already ate the food and they offered %50 discount but if I wanted to speak with the manager I might only get a %10 percent discount since we ate the food. A few minutes later, the delivery driver called accusing us of stealing food since we didn't want to pay for it. He actually said "Why would you take the food if you had no intention of paying for it?" We will not be returning. read more

I don't know how everyone else leaving reviews could possibly be eating at the same place i am. This has to be THE WORST Chinese I've ever had in my life. We ordered a pu pu platter, pork fried rice, crab rangoons and general tso's chicken. There is absolutely no flavor in anything at all! We asked for the general tso's to be extra crispy. It came soggy, undercooked, room temperature, with no spice or heat at all. It was also RED. Chicken Wings were flavorless and overcooked. Spare ribs were burnt and charred. Chicken fingers and shrimp were way undercooked and completely mush. Everything was TINY. The pork fried rice had nothing in the entire large order but plain rice with about 5 pea sized pieces of pork. No veggies in it at all. It all went into the trash. Not even edible. read more

This is probably one of the best places in Westfield to get Chinese food service is amazing the food is out rages Lee wonderful and the delivery is primed and always on time the food is always warm it's just a top-of-the-line perfect Chinese food for Westfield!!!.. read more

It's the same quality as the Chinese food at the food court at most malls. Fast ok tasting Chinese food. The food I got was all ready made so i choose my entrees and I was In and out in 5 minutes. read more

My biggest thing is calling a Chinese restaurant and getting someone who speaks clear English (I mean this is in the nicest way possible). So that is a plus here. More importantly though their food is great. I've been coming here for many years. read more

Stopped for lunch today and my wife and I ordered the Hot and Sour soup, two egg rolls and a small Pork Lo Mein. The soup was the very best I ever had, and I must say helped my head cold I am suffering through. Hours later I still feel great and regret I didn't get a "to go" order of this. Words can't describe how good this soup is!! The Lo Mein and egg rolls were exceptional! The hot tea we received was also very very good! Service was excellent and the Panda House was spotless on the inside. I am very pleased this restaurant has turned around. I will be going back! read more

Ordered delivery here tonight because we were too tired to cook. Our only bone to pick with what we ordered was the chicken fingers- they were a little under done and soggy. That being said, we also had pork fried rice, beef sticks, crab rangoons, and pork lo mein. Rangoons were great, though I do prefer them with chives! Pork fried rice is delicious, as is the lo mein. Not greasy, and you can tell vegetables used are fresh. Great amount of food for the price and we were pleasantly pleased with the quality. Hard decision between here and fen-ye or wherever I reviewed last. These prices are a little more reasonable I think. read more

Went to Panda House for the first time as out of town guests, and turned right back around!!!!! if anyone dares to eat at this restaurant they are CRAZY!!!!! The conditions are absolutely disgusting!!!!! As soon as you walk in the restaurant it is hard not to notice the peeling wallpaper, the outdated decor, the stench of urine, and the stained ceiling from a badly leaking roof! I can only imagine what the kitchen looks like! I am sure if the department of health went inside, it would be shut down the place immediately!!!! Can't comment on the food because we walked right out!!! Eat at your own risk!!! read more

All the charms you'd expect from a Chinese restaurant in Westfield. Empty fish tank with green shit all over the glass adds to the ambiance. Used to be magical, seems like things have changed a bit, but still decent. read more

this place is the dirtiest chinese restaurant ive ever seen, dust, grease and grim all over the walls, a sad and dirty fish tank. I have this theory that if the dining room is this dirty im scared of what the kitchen looks like,... walked in and then walked right back out. I dont care if everyone says your foods great, im all set read more

The food is good.. The service is not so good. Every time I call I am put on hold for longer than 5 minutes. I eventually hang up and just move on. This time I called was asked to hold for 3-5 minutes so I decided to call back. I call about 10 minutes later and get to order!! I placed my order for delivery and when the total was said I was a bit confused because the price was cheaper than expected. I just assumed I misunderstood him. The order finally comes to my house and I was not mistaken on the price. The main item that I ordered was NOT on the receipt. So I just ended up driving to Tung Shing to order it. Very sad day. read more

My go-to Chinese spot in the area. The crab Rangoons are my favorite as well as the hot and sour soup. I always pick up my order and it is always prepared in a timely manner. The employees are always friendly every time I come in. Panda House is the best Chinese food in the area. read more

We used to like this place, food was better than other places in the area, but nothing too special. I'm pretty sure I got food poisoning here last night, though, and no Chinese food is worth that. We won't be back... read more

Worst customer service ever! Had delivery and food was missing from the orders. Called to inform them and have the driver come back around with the food later and was told that could not happen. Spoke to the manager who actually asked us to come pick it up ourselves. I've worked in the restaurant business before and we never treated our customers like that, if we made a mistake we would own up to it and fix it. read more

Best Chinese in the area. Fresh, big proportions, and definitely top notch. Green beans with chicken is the best I've ever had. Great lo mein and dumplings aren't processed read more

Food was really good. General Tso's was actually spicy which is nice because most places aren't. Everything had good flavor. Prices were decent. Service was fast. Atmosphere was casual, nothing special. Will definitely be back for dine in and take out. read more

This is the 3rd time. No plastic silver when asked. No napkins. And also the third time my food has showed up in a carton soaked and kept in a plastic bag. My mistake ordering again read more

Decent food and good size portions. Waitress was a little off her game as we kept having to ask a couple of times for certain things.

We tried this place on a whim and it is AWESOME!!! We have enjoyed it every time we go! It's a hidden little gem! The service is so great too the waitress is so sweet! It's a must try!! read more

The food tasted great, but we ordered a Hunan flower basket to go.......and we got no basket. We called the restaurant,and it seems they neglect to tell you that the basket is "too fragile" and you can only get the basket if you eat in, even though you pay for a Hunan Flower BASKET to go. They claim there's no cost to the basket, only the food in it...... read more

I have always loved panda house but I just ordered and asked for it to be ready for 9 my food is cold they made a big a fuss because I didn't have enough money and asked to take something off they repeatedly kept saying we already made it I can't take it off we take the rice off and they finally took off the right thing but also took my ribs which I paid for never again read more

The chicken fingers were great and I liked the fried rice. Will return for more with my family. Truly satisfied.

We have been ordering from this establishment for many years, but it has been getting progressively worse. We gave it one last try on New Year's Day and it was a horrible waste of $30. First, we picked up the order (after a 30-minute wait) and got it home to find that part of the order was missing. We called them and my husband drove back to the restaurant to get the rest of it (I thought they should have delivered it for free but they didn't seem to care at all that they shorted us a dish we had paid for). The food itself was inedible. We ordered cashew chicken and kung po chicken both of which had almost no chicken just a bunch of celery. The chicken that was included was so hard that we couldn't eat it. The rice was not sticky but dry and hard. The vegetable lo mein was the only edible dish but was tasteless. It all tasted like it was last night's dinner that had been reheated. I called and complained and the very rude woman on the phone said she has never heard a complaint about their food before. She suggested I drive back yet again to replace the food. We decided not to do that since we had already made two trips over there. We are very disappointed with the deteriorating quality of Panda House and won't be visiting again as it was the worst Chinese I have ever eaten. read more

took an hour and 1/2 after calling twice...driver showed up and said yo $28...all I could say was it's been cancelled

I usually get takeout from here. The food is always hot and delicious. The crab rangoons are very good and our family favorite. I have eaten at the restaurant a few times but the restaurant is very open to the bar, keno, and lottery stations that I don't enjoy the atmosphere. Not to take away from the food, take it out and eat it at home. Delivery is usually very fast if you don't want to drive to them. read more

Very good food, I might go as far as to say its the best you are going to find in Westfield as far as Chinese goes. Food was prepared fresh and came out hot, not to mention heaped on the plate. Sadly Panda house I must give a shaky three stars though, even with your more than generous portions and great taste I can't get over the state of your restaurant. Dust on everything, even the salt and pepper shakers, dirty booths, dirty floor, peeling wallpaper, paper towels and toilet paper stored right on the floor for all your customers to stare at while they eat, not to mention a grimy empty fish tank. The condition of your dining room makes me question the condition of your kitchen which in turn makes me sadly question the true quality of your food. Seriously take a few hundred dollars and clean the place up, some fresh paint, new carpet, brighter light bulbs, a gold fish or two and a duster would make eating in a way more pleasant experience. read more