I've been to this location twice in the last 30 days . The food is very consistent. The staff was friendly and the food was fresh both times . In fact , even though there was lo mein left still in the bowl, the staff member recognized it was sitting for a while and he said ma'am we are making some more . The place was very clean so I would say the ambiance gets an A as well. The service was also fast . I will be back . read more

Panda Express - Inside of the restaurant - Fast Food Near Me - Waldorf, Maryland

Stopped by Panda today for lunch and was pleasantly surprised. The food was incredibly fresh, and the restaurant was spotless. It was raining outside, and I noticed one of the employees immediately mopping up the wet spots from customers' umbrellas, great attention to safety and cleanliness. Overall, a good experience! read more

Lerna at the register and the line staff really lack in customer service. Very poor communication skills.

Just left this Panda. Usually they are awesome and the service is great. However, at this visit Lorna working the serving line argued with me when I requested if they had a fresh batch of broccoli beef as what was out had no beef. It was just huge broccoli. Another member stated they did have a fresh batch and ran to get it. Lorna picked through the pan on the line to lick out any tiny piece of meat. When I asked to have a serving out of the fresh pan, she snapped back with "there's beef in here!" And refused to take from the fresh batch. I might go back to this location, but will NEVER let Lorna serve me again! Possibly the worst experience I've ever had at Panda. read more

Service to them is... I don't care if we're suppose to open at 10am. I don't care that the food isn't ready. I don't care if you leave. Nuff said. All you need to know about this "business." read more

This place has staff fixing food with no Gloves on and I ordered my food today 9/6/21 and got a plate of hair when I got home. I called several times and they are not answering. The food was very poorly plated and the fired rice was white rice with Vegetables added. Do not eat at this place. read more

Panda Express - a fork holding a piece of food - Fast Food Near Me - Waldorf, Maryland

I have been ordering food from them since 2018 I had never had a problem. However a few months ago I ate here and as I was in the middle of eating my food I found a piece of hair in it. I went back in showed them they offered me a refund. I decided to give them another try yesterday for someone else found hair AGAIN do not eat here. read more

This location is great most of the time. However sometimes there are long wait times for food as they are understaffed and the dining area can be dirty. Drive through gets priority so if you go inside it can be slow. read more

I'm not sure why this location advertises opening at 10:30. When we got there at 10:40 they told us it would be another 15 minutes white rice and noodles would be ready. At that point just advertise you open at 11:00am read more

I ordered half greens, half noodles, teriyaki beef and black pepper angus steak. Seriously!!!, this isn't even close. It's obvious you really didnt try. Even paid a dollar extra for the angus beef........I got noodles and teriyaki chicken instead. read more

Panda Express - Not even close to what I ordered. - Fast Food Near Me - Waldorf, Maryland

Apppreciate the convenience of this location. I've only eaten inside due to time constraints. Their staff is usually friendly and welcoming. I normally get the orange chicken and fried rice. I have not had anything from Panda Express that I did not like. Plenty of parking and from what I recall the inside of the restaurant was clean. read more

Lines long but typical for a z Friday night. I would have liked our veggie spring rolls hotter. Our orange chicken was on point as usual. read more

This location is always out of teriyaki chicken if you go after 5 pm. It is 7:30 pm and they are finished making this entree for the night wth?? On top of they the service at the drive thru always seem to have an attitude and never greet you warmly. I am offical done and will make the extra 20 minutes Sri e to the brandywine location. read more

Do not order from this franchise! I've tried many times to give them a chance but they're a consistent disappointment. I placed an order for delivery and literally half of the order wasn't there. You could tell by the packaging that the food wasn't placed in the box. So they really didn't pay attention to the order and sent it out for delivery while charging full price. I no longer order the egg rolls based on past experiences where they wouldn't be in the delivered order. I'll purchase my Panda orders from the location in Virginia from now on. read more

It's always something here. Between long wait times, rude management, tiny servings, and the overall feeling that these employees get treated awfully, the only reason I come is because my kids like the food. Every time I've come here, the female manager is always giving an employee a hard time for little to no reason. I've had short conversations with other customers in line about her energy. She should consider working somewhere where she doesn't have to talk to any employees. Truthfully, she shouldn't work anywhere that involves customer service. I will unfortunately be back again at some point, and I hope they will have made changes by then.. Next time I'll be less observant and more vocal. read more

My pregnancy cravings kicked in and I wanted some orange chicken so bad! So hubby said let's go! I was hungry hungry and got it so I was super happy. Saddened when they said they didn't have plum sauce anymore which for me, if I had known I wouldn't have even placed an order... now I'm like look I got my craving meal so I'm ready to chow down in the car. I'm eating and all of a sudden I feel something weird in my mouth it was a long hair!!!!! I almost threw up! I'll never eat there again. My appetite was definitely ruined after that. I wouldn't not eat there again or recommend it to anyone. read more

WHY ARE THEY SO STINGY?? I bet some of the employees are trying to save more for themselves. Not even a whole scoop. Even after ordering a double entree. If you're worried about supply quantity, maybe prepare sooner, make more? read more

Please Panda Express it should be mandatory to uniform your employees with mask for the good of the food, employees and customers. We're going through a pandemic right now world wide and it seems like Panda Express is not adhering to enough hygiene. While your employees are taking orders part of their saliva is spreading & falling over the food, that is gross!! I jis I was dying for having Panda Express for dinner, but I don't want TO DIE, because of your food. Panda Express let us enjoy your food next time and do a mandatory the use of mask.please.please, please. read more

Panda Express - Th - Fast Food Near Me - Waldorf, Maryland

Ok, so I have been going to this Panda Express off and on since it first opened about 4 years ago. When they first opened their food was very fresh and really good. Naturally, they didn't stay on that level as the newness wore off but the food more often than not was decent. I've gone at different times and on different days and have gotten old food that looked and tasted like it had been sitting out all day and I've gotten fresh off the stove food. I recommend anybody that goes get their food in store instead of going through the drive through so you can see the freshness for yourself and request a fresh batch be made if it's not to your liking. Going through the drive thru will get you hit or miss meals every time. Now, the reason for the one star review is I went and got some orange and sweet fire chicken breast along with the fried rice. Not only was my food not fresh, BUT there was a large bone in one of my pieces of sweet fire chicken breast. Imagine my surprise and complete aggravation when I bit down into a very hard piece of chicken breast. Trust me I was not happy! There's no reason chunks of chicken breast should have a bone in it! The question of whether or not I will ever patronize this establishment again is really not looking good at this point. read more

The chow menu is soggy and smothered in teriyaki sauce. Which is not what I asked for. Not to mention the food was not hot at all. I've tried many times to support but I continue to be disappointed. I'm not buying anything from this location again. read more

Panda Express - Chow mein - Fast Food Near Me - Waldorf, Maryland

They closed their lobby early. I was told by another customer in the parking lot. Went to the drive through and they said they were closed at 9:30. I have never seen one close before 10. I wasn't mad until I left and realized that it was 9:30 on the dot when I looked down at my clock and they could have easily still taken my order even though I showed up at the last second and technically earlier if I didn't waste the time walking to the door. This is terrible customer service and I cannot wait until the new one opens a few miles away. Will be much worth the drive there instead. read more

The New one in Laplata they serving yesterday rice and the chicken was last week it was so hard bought two meals and both are trash never again. The one in Waldorf better they need yo take themselves over there and see how yo serve this good fresh. Can I give no stars read more

Been going here for years. It's hit or miss. They tend to not follow directions sometimes. The Brandywine location is better

Went here last night for dinner and was not pleased with my food. I ordered steamed white rice (rice undercooked, very crunchy), orange chicken (chicken tasted pretty old as if it had been sitting), and broccoli beef (this was actually really good). It seems like every time I go there, something is wrong with my order. While the staff is friendly for the most part, there is a lot of standing around and socializing going on. Even the cook stands around a socializes at times. I will not be returning. Yesterday was my last time visiting this location. read more

As I was about to eat at this location, none of the cooks had their mask on correctly, one of the servers scratched their heads WITH IS GLOVES ON and jump right into preparing food for a guest, Then the worker that was leaving did the day, walked around to all the cooks and servers without a mask breathing in there hears saying good BYE. I Walked OUT! read more

Grand opening. Beautiful display of food and polite employees. I was very impressed with the selection of many foods even more than what was on the website. I ordered the family pack which gave me two sides and three entrees. The rice was not sticky, the noodles were so tasty, the teriyaki chicken needed more sauce and wasn't the greatest, and the Orange chicken was spot on. First impression, I'll be back!!! read more

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Extremely poor service. Extra charge for steak but not on the menu, smh.... Will not return! read more

Always close early the worst . Everytime I'm in Waldorf and try to go here there closed and the time online say 10 crazy never again

Must take the time to thank anise for the wonderful service yesterday. We came to the door and was told we needed to order on/line and I was having trouble figuring out how to order and she helped. Super friendly, than my ride came to pick me up with the order and had a flat tire and again Nise asked if there was as nothing she could do to help, best service I have had in a long time and the good was good. read more

Worst customer service! On more than one occasion have I been left at the window in the drive thru AFTER I've already paid for my food. The team member never uses common sense and tell me "it'll be a few minutes, we're waiting for such and such". I'm just left to assume that my food is not ready. The ONLY reason i end up coming back Is because my 4 yr old loves the "Panda Store". read more

The 4 year old was right...this was delicious! And plentiful. I'll have the leftovers for dinner another night. I got Beijing Beef and Kung Paolo Chicken. Perfect! read more

Every time I go to the drive through it is difficult to understand what they're saying yesterday I went to get a orange chicken plate but I mistakenly put a bowl as my order I tried to explain to the woman I wanted a plate instead she had a attitude when I tried to explain she was going to charge me for one bowl and two plates so I got out of line and decided to go somewhere else the customer service sucks and the speaker for the drive through you can barely hear them what they're saying all I can say is I'm not going back read more

Wow no manager answers the phone! Nice 3 cars in line 30 minute wait! Just to get my order wrong! I don't wish to fix my order or refund But Management terrible clearly I myself am a buisness owner today Services calls upon review! read more

Went here on Sunday and was not at all impressed. I love Panda Express, and although my food was fresh, the customer service was HORRIBLE!!!!!!! The employees were rude and unprofessional. They made me feel as though I had inconvenienced them by walking thru the door. If I have to base my experience on customer service alone, I would NEVER return to this location. The two star rating is bc the pacific chili shrimp was fresh and its one of my favorite entrées! read more

I love Chinese food and was excited to try this place. I've only been there twice and never again! The first time, the food was great. This time, there were two large bug's legs in it. I ordered the 2 entree plate and had the Kung Pao Chicken and Fire Cracker Chicken...the New Year one. Also had Fried Rice. The legs were in one of the chicken dishes. They were about 1 inch long each and looked like roach's legs. I seriously feel like I want to throw up right now just thinking about it! This just confirms my thought to try harder to only eat what I make or buy from the store. I wish I had a better experience! read more

Panda Express - Fast Food Near Me - Waldorf, Maryland

I am done with this panda express. I am completely supportive and patient with restaurants in today's environment but the employees at this location are rude and half the time not wearing their masks or wearing them incorrectly. I have gone out of my way to support this local business and be nice to its employees. Today my food was practically thrown through the window at me and I received an extremely visible eye-roll when I asked for extra orange sauce for my chicken. The employee huffed at me and said they don't have any orange sauce. I was confused and said but I ordered orange chicken, isn't that what you put on the orange chicken, orange sauce? The employee just stood there looking at me and then finally said I'll put extra plum sauce packets in your bag and then proceeded to put about 50 little packets of plum sauce a bad snd threw that st us. This was never my favorite location even before the pandemic because of its slow, unfriendly service but it has gotten even worse now. If you have to have panda express, do yourself a favor, and drive north 15 minutes to the location in Brandywine. read more

I hadn't been to this location in about 5 months. So tonight I went through the drive-thru, was told vegetables would be 5-6 minutes so I agreed to wait. 15 minutes passed and no one had brought my food out. I walk inside and inquire about my order. Everyone is looking at each other not sure if the veggies are done. The young lady that took my order at the drive-thru goes to get the cook out of the back to ask. Long story short, they weren't done... not even in the boiling water yet. I watched him gather them to cook as I stood there. So I can only imagine if I never walked in, how much longer I would have waited for vegetables that weren't even in the process of being "cooked". It appeared they needed another cook on the shift. This location use to be very professional and great with customer service. Tonight's experience tells me, it has sadly gone downhill. read more

messed up my order two separate times and took the already opened food back through the drive through window. DISGUSTING.

At 8pm, they were out of Beijing Beef and weren't cooking another batch that night. We ended up ordering 1 small Orange Chicken entree, 1 large Broccoli Beef entree and a Black Pepper Chicken entree. None of our boxes were filled to the top. There is no way their large entrees feed 3 people. Maybe 1.5 people. The Orange Chicken was average at best, the Broccoli Beef barely had any beef in it. The Black Pepper Chicken was good. All in all, a waste of $30. This location is to be avoided. read more

I wasn't that impressed with Panda Express. Firstly, I waited almost 40 minutes for my food. When we entered the restaurant we were the only customers... 10 minutes later the lobby was packed. They were steady with taking orders, but no customers were actually leaving with food... just waiting. Never found out what the holdup was, but assumed it was them running out of rice or lo mein. The food wasn't all that great either. The lo mein was dry and tasteless. I did enjoy the shrimp dish that I had... probably wouldn't return to this location. read more