These guys have gotten a lot better than they were a few months ago. Before, issues such as running out of food and cleanliness were happening every time we visited. But now, it has changed for the better. The place is consistently clean, food is abundant, and it is consistently good for our pallets. Panda is one of those places where you don't have to worry about whether you're going to get a good meal or not depending on who is working or the time of day. We are not claiming to be PF Changs, but the management at this Valley location has certainly done a good job of getting us to come back. The only issue I have is the scripted and lackluster "Hello" that employees need to say every time a customer walks in. Let's do away with that, Panda. It doesn't make me feel any more welcomed or happy, especially since it is a very robotic hello. Other than that, nice job to those responsible for turning this location around. read more

Didnt have half of the menu available pre-made so had to special order three items. After waiting nearly 15 minutes got home to find out veggies were raw. Terrible food, service and experience. read more

The food is average and not much more, however you will have to get by the filth and trash to eat. This joint has not sanitary habits or mission to keep customers from noticing the trash and dirty tables and etc. read more

I wish you could give zero stars but not an option. Absolutely terrible customer service and food was clearly made an hour before we got there. Egg rolls might have been room temperature. The kitchen looked like it was in chaos and clearly no effort to abide by COVID 19 regulations. read more

Consistently incompetent with our orders even though it's the same basic meal every time. Shorting us on sauces, on utensils, you name it they've shorted us on it on more than one occasion. I used to love this place but I'm tired of the lacking customer service read more

These guys are so slow. And horrible service. They don't close until 10 but when I wen in at 830 they told me half the items I wanted were out for the night. This has happened here more than once. They are more concerned with getting home at 10 then serving customers. And they are so rude. I want to be contacted by a manager for an apology for the way I was treated. Absolutely unprofessional. My order was a fried rice orange chicken and springrolls. HORRIBLE SERVICE! read more

Not impressed with this location's food. The green beans in the green bean chicken were really mushy. The fried rice was mushy as well. The Shanghi angus beef was really good though. read more

I generally don't like Panda Express, but the kids do. Of all the ones I've tried so far in Spokane, this one seems to have the freshest noodles and veggies. But they're generally freshest at the busiest time of day - lunchtime. Service is prompt and courteous, and the restaurant is clean, with ample parking. The South Hill one on 29th has the same menu and decor, but the food at the South Hill branch is often soggy, greasy, and a bit crustier or staler than the one in the Valley. However, I will wait to review the South Hill one at a busy lunchtime before reviewing that one. I've only eaten at the South Hill one during late afternoons or evenings. read more

We come here a lot. We love the food, the service is always good, and its a reasonable price. The only negative is they often don't give enough Teriyaki sauce. We always ask for extra but they rarely do. My family loves putting it also on their noodles, so one tub is not enough for all the meat, let alone for the noodles too. The last time we asked for extra extra sauce and it worked! We got two tubs per plate. So thank you! read more

So tonight I asked for my plate that I normally get from Panda Express, I have never had a problem before. Went through the drive threw and got some weird combination of nasty. When I went in to get my order fixed the girl that was working that night I explained my order to, her name was Caitlyn or Kaitlin how ever you wanna spell it had an attitude with me the whole time. Logan on the other hand was very understanding and helped me and made me a happy customer. Caitlyn also yelled at Logan in front of me and another customer and obviously was unhappy that she messed up. I've never had bad service from this Panda but after tonight and seeing how disrespectful Caitlyn can be I will not be attending again. read more

This is the ABSOLUTE WORST panda express I have EVER been too.... I just moved to spokane a month ago and I went through this panda express drive thru TWICE...... both times to my surprise they managed to fuck/mess up both of my orders..... I don't think it's too hard to put chow mein with 2 sides of orange chicken in a box..... (chow mein does not sound like fucking fried rice) .... and the other order was chow mein with a side of fried rice and terriaki chicken.... SOMEHOW that sounds like fried rice with a side of fried rice and chow mein..... I have NO CLUE how you FUCK THAT UP.... and to TOP IT ALL OFF I called in complaining about them messing up my order for a second time.... (i never get mad unless I get screwed over) & I talked to a lady named "Yer" after explaining the situation she simply told me "NEXT TIME YOU COME IN JUST LET THEM KNOW "YER" SAID YOU CAN GET 2 FREE PLATES" I calm down and tell "Yer" thank you for that I'll probably be in next week. Next week comes I wake up at 9:00 and start job hunting until 3pm knowing that I want panda express for lunch and Yer said I could get 2 free plates I walk in and explain to them that Yer said I could get free food. The lady ask for my reciept and I tell her, oh no "Yer" said I could get free food if I just told u she told me I could get compensated for you guys messing up every order I've ever gotten from here She says oh well you need a reciept because 3 people have come in saying Yer said they could get free food.... now why the FUCK wouldn't Yer tell me I need my reciept to get free food over the phone, NOW not only did I get fucked over on $35 of food I bought and it not being what I ordered... but my free food that I was promised by YER vanishes because she promises everyone food and doesn't tell them that they need their reciept to claim their free food FUCK THIS PLACE IT FUCKING SUCKS ESPECIALLY THE DRIVE THRU, I'D RATHER SPEND $5 ON LITTLE CESARS PIZZA AND IT BE PREPAIRED RIGHT OR $40 AT PANERA BECAUSE THEY MANAGE TO GET IT RIGHT.... AGAIN FUCK THIS PLACE, BEND IT AND IT'S STAFF OVER A TABLE AND FUCK THE SHIT OUT OF IT BECAUSE THIS PLACE AS WELL AS ITS WORKERS DON'T KNOW THE DIFFERENCE BETWEEN THE WORDS CHOW MEIN AND FRIED RICE THIS PLACE SUCKS read more

I went to a Panda Express years ago in Tumwater and based on that experience I have never returned until I was in Spokane Valley and this one was within walking distance from my hotel. I decided to give them a second chance and I'm sure glad I did! The staff was fantastic and the food couldn't have been better. My wife is Chinese and before we went here she has not been a fan of ANY Chinese food found in the United States. She changed her mind with this place. This will be a go to location for good eats any time we are back in the Valley for work. read more

I was asked by my family to pick up dinner. I have not been to a Panda Express in several years. As I arrived at the drive through, it was full on dark. An employee on the speaker asked "what do you want?" I replied that I did not know and I could not see the menu as all the light were out. She replied "OK." just as I was about to leave, the menu lit up and a voice said "what you want to order?" Every time I mentioned an item the employee asked "Bowl or plate?" There was no indication on the menu to indicate the difference. I just said I wanted a double order of Orange chicken and some lo-mein. I was informed I had to specify bowl or plate and "ITS CHOW MEIN." I attempted to ask for several other items, and each time the person demanded "bowl or plate?" and what I had asked for was erased from the order display. I finally said forget it. I will go someplace else. So this night Noodle Express got my money. read more

Just went into panda express on Broadway in the Valley and got six burnt spring rolls. I wanted refund and they gave a problem and kept 80 cents I donated with food purchase to some charity. Not happy with the two Pandas I have visited locally. This one was pretty good until today. And the spring rolls were really burnt bad. read more

I have went through the drive through three times now, and every single time they have messed up my order and gave me something completely different. Not going again that's for sure. read more

Katelyn L. Her customer service was excellent, could easily understand her she repeated my order and everything was correct. Katelyn L even asked if I wanted utensils or soy and sweet and sour sauce. Great service and would recommend this to everyone I know as I live close and will definitely be back. Katelyn L was smiling and must be a great employee, good job on your hire and keep up the good work. Thank you Chuck J. read more

Shorted me in the drive through then said I must have eaten the entire thing in the time it took to pull sounds front and walk inside.

Thanks for the cold food and thanks even more for the jerk of a lady who answered the phone and laughed at me when I brought up my issue. You guys are rude, refuse to make fresh food even when requested I don't get it? Invest in better employees maybe or invest in training. read more

For the THIRD time in a row, I have come to Panda to get food for my family and they are OUT of what we want to order! We aren't ordering anything out of the ordinary, just their regular food off of the menu!!! read more

Have used this drive thru before....if you order teriyaki chicken shouldn't' you expect to get the sauce!?!?!? Ughhh read more

Panda Express - Chinese Near Me - Veradale, Washington

Service has made a steady slide downwards. Food itself is consistent (as they come out of prepared packages), but service was awful. We waited for chow mein for 10 minutes - not because it was busy, but because the employees spent 5 minutes messing around rather than preparing the food. The employee in charge of dishing out our meals was the most scatter-brained individual I've encountered at a Panda, and had to repeatedly confirm that we were, indeed, awaiting chow mein. Further, the manager was not supervising her staff, but rather off in the back. When she eventually did appear, she reprimanded the server, but didn't do anything to make it better. In short, some people simply shouldn't work in the service industry. And this is them. read more

DONT GO HERE! I ordered fried rice around 9pm and clearly the staff will use any old food to refrain from making more because I got food poisoning!!! From rice!!! So careless and dangerous!! I worked in a restaurant with rice for 3 years and ate rice all the time and never got sick!!! I'm so mad I'll never be back and hope nobody takes a risk in going here!! You will put yourself and others at a very high risk for food poisoning! I recommend Noodle Express who cook everything FRESH or home cooking!! read more

Ok so when did fast food start closing what you can order before they close? I pulled in the drive thru at 9:50 pm wanting to get some food. The lady at the drive thru said we can only order from the food they have left. She was snotty and basically listed food that was not what I wanted, so I left. They close at 10, not 9:50 pm. read more

We frequent Panda for special events like birthdays, when grandparents are in town, or the last day of school. Today was the last day of school and the kids were super excited to look forward to Panda. Being a larger family I ordered two Panda Feasts online and got the confirmation of when to pick up my order. I went to the restaurant at 5:30 on a Friday. It was insanely busy with a line forming around the restaurant, all seats filled and the drive thru blocking normal parking lot traffic. I guess everyone had the same idea we did! I started to wait in line until I quickly realized this should be a pick-up-and-go type thing, since I already paid. I exited the line and went near the register, without blocking the crazy long line, and waited hoping someone behind the counter may notice me...I wasn't holding my breath, they were worn thin with that crowd. Soon the girl behind the register, Tonya , noticed me and sweetly said "Did you have a question?" calmly, as if there weren't 100 people also in front of her, waiting for her to ring up their food. I tried to quickly say I had an order to pick up. She asked me my name, looked at a nearby tag and took the time to confirm it with me. She then began to assemble my food into bags. She was quick but not hurried, there's a difference. She even took time to ask if I would like extra sauces or chopsticks. I was SUPER impressed with the care she took for my order when she was being pulled a million different directions by hungry, impatient customers! I soon had my food and was sent on my way with "have a wonderful evening!" as she attended to the next customer in line. We had a delicious HOT dinner with nothing missing and everything tasting fresh. Five cheers for Tonya! She is a huge asset to this location and I hope her management knows what a gem she is! Thank you! read more

I was so tAken aback. I was waiting for my order which I had paid for. The waitress took a shrimp out of someone's order ate part of it and put it back on plate. read more

The food was good but I have never experienced such horrible customer service from this location. Lauren was my server and she rolled her eyes at my boyfriend and I and I felt generally unwelcomed as soon as I stepped in the door. Never comin here again that's for sure read more

I really enjoy the food @ Panda Express but i wish they wouldn't have changed the Chow Mein Noodles, i don't really care for them, they remind me of Top Ramen Noodles, Hope they go back to the ones they were using before. read more

By far the worst Panda in Spokane. Times after time after Time they are out of entree's. Don't even bother going there after 8:30-9:00 they don't make anything until it's ordered , so you will wait according to them 8 min. Which is actually at least 15 min. I have waited as long as 27 min. I have on numerous occasions actually been asked to try their entree of the month special, agree to ordering it and then be told they are out and I will need to wait 8-15-27 min. LOL!!! T hey are suppose to be open until 10:30... I just went there tonight 6/27...at 10:05 , waited at the speaker ( not in line! At the actual speaker) for 7 min. Only to be told "they are out of almost everything because they will be closing soon" And if I wanted anything it would be 15-25 min. The time gets accurate when they don't want to do their job and it's getting close to closing time. If it only happened once it would be no big deal , but this is a constant way of doing business. Apparently the owner or manager would rather not have to risk throwing out food. So they close it up early. And try to force you into entrees that have been there for hours and taste like rubber. It's all for the profits! You would actually save yourself time if you drove to the Panda on Sullivan or even the north side. read more

I use to love Panda Express but now I can't stand it thanks to this location! Every single time I go here after 9pm they never have anything on the menu and are extremely rude when you ask them to cook it. They give you ridiculous wait times anywhere from 25-30 min for 2 items. Tonight we went through the drive thru we got there at 9:35pm there were two cars in front of us and 3 behind us. We got up to the ordering window at 9:48 and BENJI the order taker explained they were closing and didn't have everything on the menu we ordered a 2 entree plate and they didn't have the Beijing Beef we said we can wait for it and BENJI stated it would be a 7 min wait or we can just get something else so we switched to orange chicken then we ordered Honey Walnut Shrimp (surprise) they didn't have that either he said we can order something else but we stated we would be ordering another entree plate with honey walnut shrimp so we would wait he said it was to late they couldn't cook it. I thought they closed at 10pm? I wasn't aware you stay open to just "try to get rid of what you have". They absolutely refused to cook anything we wanted. We ended up saying forget it but we're stuck in line. BENJI also hassled the folks behind us on anything they tried ordering. I'm sure the district managers wouldn't be thrilled to hear their employees turned away 3 customers prior to closing time because it was just to late to cook anything. read more

The food was delicious the one thing I'd like to point out is when u found it up to donate they r no longer acknowledge ur donation why is this ? Also the last time I was in there by the time I sat down to eat my food was cold the process needs to b moved along a little faster and this was the location on broadway in Spokane WA read more

Crazy busy for a Monday night, after-eight crowd...but the staff of (5) were amazing! The food was great, and this team knew "customer service." I'm still not sure how they kept the tables cleaned with so many people coming and going?! Great job! read more

a fan but have to say i waited in line while some dumb teenage girls talked to the people in ling in front of me. i was in a hurry and needed ato get through fast took so long. when it was my time she looked at me then asked one of the workers to help me. are you kidding me she couldn't so she shrugged and helped me. she had a stick stuck some where. price is great clean but poor customer skills. really pushin it with 5 star rating. read more