I ordered just a large entree and food was good, I've been here multiple times and I've personally never been disappointed. I always expect mid tier Chinese food and I get exactly what I expect. The staff is always fast and friendly. I never get their sides because I think their rice and noodles aren't good but that's mostly a preference thing. It's great to get if I'm in a hurry or need a quick bite but won't go out of my way to eat here. read more

This is good for a quick cheaper meal, but the quality has diminished. I used to go here quite a lot years ago (or rather one of the locations). I enjoyed the chow mein, but today they tasted very dry and they were super thin. The orange chicken was a little too spicy for my daughter which I don't remember in the past. It wasn't bad, but it isn't what I remembered and probably will not be back. The staff was very busy with online and drive thru orders and were in no rush to help us. I think they needed more help. I didn't get angry, but either way a 5 year old and holding a baby a little sense of urgency would have been nice since I was the only one there. read more

I'm not much of a fast food chain kind of girl, but I got the best dinner here and the service was amazing! The store is super clean and welcoming. The manager and his team are community supporters! read more

Decided to eat inside with my daughter and was so impressed by the cleanliness of the restaurant. The kitchen area was clean and well prepared with all kinds of tasty dishes. Super friendly staff and best customer service experience!! read more

This is the place!!! It is always a pleasant visit whether it's drive thru or dine in. Today on my way to work I stopped at about 6pm, and to my surprise I was asked if I worked at the hospital my badge was dangling from my pants. I said yes, and I received the first responders discount. It was great! Every little bit counts. Food is always fresh, and tasty, and all the staff are super kind. I love this location! read more

Had a craving for Chinese food for lunch and decided to order from here. Ordered the greens, Kung Pao Chicken, Grilled Teriyaki Chicken, and the Black Pepper Angus Steak. Pros: Food arrived hot. Portions reasonable. Everything tasted good! Not more to add except I was pleased and will order from here again in the future. read more

Panda Express - Great lunch! - Chinese Near Me - St Augustine, Florida

This particular location is disappointing because today was the 3rd time recently, that they told me I would have to wait approx 20 minutes because they had to cook more of Broccoli Beef, Pepper Chicken and Angus Steak. I was in the drive through! Today, it was 1:30pm on a Wednesday and he told me they had to cook more because of their lunch rush! It seems like bad planning or lack of staff, on their part, if you ask me. After asking what he did have, I settled on the Orange Chicken (lots of calories) and String Bean Chicken. The Orange Chicken, as usual, was awesome. Perfect as usual but I am watching carbs and sugar and I wanted something with less sweetness, breading and calories. I didn't care for the chicken taste in the String Bean Chicken at all. It tasted almost burnt and since it was my first time ordering it, I'm not sure if that's normal or not! I won't order it again even if it's the last thing they have available. I will try this location of Panda Express one more time and if I have the same experience of them not having what I want, I will give up and not return. It is the only one in the St Augustine area though. read more

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Placed an online order for 12 I arrived at 12 was told waiting on noodles. Then I sat there and waited 18 mins before saying anything because they were serving noodles to everyone ordering instead of filling my order then April got an attitude as if I was wrong for asking why have you not finished my order. Then handed me watered down sodas that had been sitting there since noon. My food is now cold because everything else say for 20+ plus mins before being served. This place sucks piss poor attitudes do not shop here. read more

Wouldn't come here again To begin with, it was $1.50 just for a fortune cookie! Other locations give them for free per entree. The chicken had a lot of fat pieces in it and wasn't warm, it tasted like it was sitting. The rice tasted almost like plastic. I got the cream cheese ragoons also and they didn't come with any sauce. Also, unlike other locations, their water tasted weird. It made my mouth dry. Overall, I will not be coming here again and will continue to go to the other locations. This was probably the worst location I've tried. I'm disappointed. read more

Sidney was the man. He was on his A game, very helpful, very polite. He deserves a raise! read more

Panda Express - Sidney serving customers to the highest level - Chinese Near Me - St Augustine, Florida

We went today for drive through she stared going down the list what they didn't have which was basically everything and they didn't have any sides either, it was only 8:30. Why are they always out of food before it's closing time?? Bad management!!! read more

Used app specifically for delivery which never showed. When I called the assistant manager said pickup only and I had to pay for a Lyft to retrieve order! Unacceptable. read more

Rude to my girlfriend for no reason and can't follow what the order instructions online tell you to do

Panda Express is usually a pretty solid choice...not this one. We got in at about 8:20p...40 minutes before they close. They were out of many foods and from the conversation coming from a managerial figure, they were preparing to order. It's a buffet style food prep, so I get not wanting to waste a ton of food late at night, not a problem, we'll wait. However, we waited for about 10 minutes (second in line) before anyone even said anything to us. I guess they were working on drive thru orders or mobile...maybe? Seemed like they could have had more employee action but who knows. They begin preparing our food, but a couple items aren't ready, so they leave the boxes to the side. I think they were trying to leave then under the heat light, but it was a huge fail, everything was cold when we got home. Additionally, they got one of our orders incorrect and the dish I was waiting for, angus steak, which comes with an up charge, was indeed loaded onto my plate...all 4 pieces of it. Four pieces of steak on an upgraded dish...that I waited an additional 15 minutes for beyond the 10 we were ignored. This place isn't a stellar representation of the brand. If you can find another place, take your chances. Oh, and to the two employees cooking and prepping, try not fighting in front of your guests and maybe place your focus on the execution of the food. It IS what you're paid to do. read more

We decided to try panda express in St. Augustine last evening. The broccoli was so salty we couldn't eat it. The veggie egg rolls were tasteless and greasy and over salted too, I could only eat 1/2 of one of them. I should have gone back to the checkout counter and requested a full refund. Overall a horrible and costly experience, we will not be returning and would not recommend this location. C. Walker read more

The service at this location was horrible. I did an online order at 6:02 PM. Got a confirmation it would be ready at 6:15. I got to the store at 6:07. Checked in with the staff. I was told they were behind on Orange Chicken. I waited and watched them refill the orange chicken 3 times. I watched them let my order sit and wait while they filled orders from the drive though and walk ins while 4 people waited for online orders including orange chicken. After waiting a full 20 minutes after my order was to be ready and talking to the manager I finally was able to get them to fill my order. Before talking to the manager it was going to take another 10-15 minutes per me asking about the status. I am severely disappointed in lack of customer service at this location. I will be recommending to EVERYONE that they do not visit this location. 2 Stars overall only because the food was prepared well once I finally got it. read more

Eddie & the Friday crew did a good job getting me in & out. Very busy, but while there was many customers the 3 of them worked together fast and effectively. If Eddie & the boys are working know you are in good hands. Ps. Offered them a tip & they politely declined.. great Friday team. read more

That's the amount of chicken in the green bean chicken option. Literally about a fork full. read more

Panda Express - That's the amount of chicken in the green bean chicken option. Roughly a fork full. - Chinese Near Me - St Augustine, Florida

The service, staff, and food were top-notch!! Eddie and J1 were the kindest gentlemen to our family. They went above and beyond to ensure our children had a fantastic experience! If you are looking for some fresh food and great customer service then COME HERE!! We will definitely be back. read more

Horrible. I ordered through postmates and we didn't even receive our correct order. Fuck this place

Just ordered their Orange Chicken and it was so gross! They had to know it was rotten when it was cooked. Instant sickness for 2 family members. read more

Had my husband pick up 2 plates via drive through this evening. One plate was ordered with the Beyond orange chicken( plant based) and chow mein ONLY. After his 15 min drive home from the store when i got my food i clearly was able to tell that there was chicken in with the beyond meat. Due to this i was unable to eat my meal. When i called about a possible partial refund, i was told by the gentleman that he couldn't do much for me because he was a " new person in charge". He took down my name and number and said if i come in theyll give me " one orange chicken" or i can talk with the manager. Overall disappointed with customer support and their kitchen being oblivious to cross contamination. Do better. read more

Panda Express - Chinese Near Me - St Augustine, Florida

Didn't even get a chance to get in... Google said it closes at 9pm and Yelp says 9:30. We came here at 8:40 (20 minutes before closing) and it was closed! The food wasn't out anymore and the employees were cleaning. They saw we were trying to open the door and didn't acknowledge us. Not sure why they closed 20 minutes before the actual closing time. read more

Here on vacation from WNY and we were feening for Panda since they have none back home. We arrived about an hour to closing and went through the drive thru. The young man who took our order (Seth) was phenomenal. There were a few items that they were out of and he had the run down ready and available. He even told us reviews on items that were new and what we should try. If the owner or manager of this location is reading this you need to give this young man Seth a raise and a promotion! We told him how good he is at this job and we appreciate him! read more

All 5 of these stars are for Seth and the kitchen crew. The counter servers where trash/horrible one star. Seth was polite and answered our questions with a great attitude meanwhile all the counter serves didn't even want to speak to us. read more

I entered the drivethru at closing time. The voice on the intercom let me know they were closed and then asked what did I want to order. They let me know what was available and took my order. Very pleasant experience. The employees went out of their way to take care of me. Definitely coming back. Thank you. read more

This Panda is very clean, the staff is polite and helpful, the food is hot and fresh, and the experience was good. I enjoyed the meal with a friend and got nothing but good vibes. I will be back! read more

Panda Express - Honey sesame chicken, teriyaki chicken, crab ragoon, rice. Sorry it is partially eat. We were hungry. - Chinese Near Me - St Augustine, Florida

Hit or miss depending on the time of day, last time was fine, chicken was fresh. This time it tasted like burnt plastic :/ Decent enough location though, haven't really been stuck waiting in line for very long. read more

Vasquez was so helpful and nice. This was a very pleasant experience. He was doing several jobs at the same time, but he handled it all seamlessly! We felt taken care of and well fed. Food was good Too! read more

Went @ 8:30 and they were out of half the menu. Kid kept telling everyone they had whatever was left. They were out of classics such as, orange chicken & fried rice. Meanwhile they lost about 10 cars of business. read more

Chinese food has been "Americanized" and this demonstrates that to an extreme. It's just buffet style food in a stand alone building. If you're really lazy they even have a drive thru. They don't have as many selections as a regular Chinese restaurant and as I said its buffet like; so if you pick something that's been sitting it won't be as hot. I got lo mein and black pepper chicken. Tasty enough. Chicken was hot but lo mein was cold. They give you fair portions and the price is reasonable. They don't have many sauces to choose from and the portions of chicken and beef seem to be seriously "beefed" up with vegetables. Mainly cheap ones like celery and onion. All in all not bad but I will stick to my favorite Chinese place-Yummy Wok. read more

Main problem is the erratic performance of this chain's app. Right now, for example, it will not let users order sides. They simply don't appear. read more

The food was incorrect and not good. The service was slow and had to pull around and wait outside for 15 minutes. The ambiance is not great, just another fast food establishment. Hope it gets better soon or they will continue to lose business. read more

US1/SR312 location. sold me un-cooked chicken Kung Pao. When I came back to get a refund Joseph, who said he was in charge, told me he cannot refund me unless a upper manager was present?? What kind of place refuses a refund for poorly cooked meal? This is unacceptable for an unsatisfied customer to have to wait for when it's convenient for the store to do a refund? Is this just a tactic to deter customers from getting their money back? read more

The staff is always so nice and I love coming here. As a student at the University of Saint Augustine I love coming here for lunch breaks or dinner. They are always on top of their stuff and offer samples and their food never disappoints! One of the best run panda express locations. read more

I've never had any issues at this Panda Express with waiting too long, food quality or service. I appreciate those who work here and the service industry is notorious for dealing with rude people so I take the negative reviews with a grain of salt. I have nothing bad to say about this location. read more

went through the drive-through about 20 minutes ago. They were out of my entrée. She told me if I parked in front of the door, she would bring out my order. She never did. I went inside to ask about it. She handed me my order and said she didn't have time to bring it out. Really? That's pitiful. read more

The drive-thru takes FOREVER. When I go to a drive-thru it's usually for convenience of not getting out of my vehicle as well as speed, because I'm usually headed somewhere. If you're in a time crunch DO NOT go here, unless you want to be late to wherever you're going stuck in their slow line. read more

We decided to eat at this Panda Express and I have not eaten at one in several years. The last one I had was in Orange Park and I didn't have the best experience but we were very impressed with the quality of the food and the quality of the service! Our server was Vasquez and we LOVED him!!! He was very funny and playful and just an overall nice guy! We will definitely be back. read more

Very friendly staff. The restaurant is always clean and plenty of parking. The driving through is a big help when with kids.