If I could leave 0 stars I would, handed my food to the wrong delivery driver and refused to remake the order or admit their mistake. After two hours of not receiving the food I paid for I managed to cancel my uber order and get refunded through uber. This Panda Express was of no help and caused further issues for me and my driver by wasting 2 hours of our time waiting for an order they refused to remake. read more

It's just another fast food chain. Nothing fancy. It's McDonald's chain for Chinese food. Same menu in all PANDA EXPRESS locations. It's good for a quick lunch or quick dinner. But I don't recommend for a lunch date or dinner date. It's truly not authentic Chinese just like Taco Bell isn't authentic Mexican read more

Worst panda we've been to in a long time. They were out of a lot of things. I asked for teriyaki chicken, and they said there was no more. They offered to give me the prepackaged chicken that you can see in the pic, which was there when we walked in and waited in line for about 10 mins. I said no, and after we paid, they took it out of the boxes and put it back in the pan. The wife got 4 pieces of chicken in her bowl, and the rice was way overcooked. They made us wait while 4 people were helping drive thru, and only 1 person helped in store orders. We will not be back to this location. Both trashes were also overflowing. read more

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Went to this location for the first time today and the service was the worst i have ever experienced. Sat in the drive thru for 8 minutes with no one coming. Went inside and waited for 10 minutes before anyone even said hello. Finally walked out and went back to the drive thru because I realized they were running those orders but ignoring the people standing in their face. I don't have crazy expectations at a fast food restaurant and I live in Chicago so I understand having to wait but the lack of customer service is orb the wait? I'm glad I am just passing through here and this isn't my regular location. read more

Today I went through drive thru and received the smallest serving of fried rice and lo mein with my meal. You can even see differences with past meals I have posted from previous visits to same location. My kids were like, mom we have to go through again and order more that's not enough. So we did just that. I asked lady working drive thru and she told me it was portioned out. I commented it's the smallest portion we've ever received and she said well last time they probably over portioned it. I replied but I've been coming here for 3 years atleast once a month and there's always been large portions until today. For now we will pass on this location. Already stopped including napkins over year ago but When you skimp on the cheap stuff, you know it's just headed downhill from there. It went from napkins to main entree now to sides. C'mon you've lost a customer check out j myth pics you can clearly see difference in portion change lol read more

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ordered 2 bigger plates and was only given 1 bigger plate and one plate went in to ask about it and got told they can't do anything about it bc they screwed up read more

My Wife picked up one dinner order, waited 23 minutes at the drive through wile people left, went into the store screaming at the manager, and others were backed up at the drive through all because one employee gave out the wrong order to the wrong people and it made a mockery. When my Wife parked and went in the worker said we are so sorry we don't have enough Kung Pao Chicken so I am giving you an order of something else. My Wife called me while there waiting and I called the store, the manager answers as "hello" I said is this Panda Express? He said "yes!" I told him my concern and he explained that a worker gave out the wrong food and they are working to correct all the backlog of problems it caused. He apologized. I asked what he was doing to recover service since my Wife had been there over 20 minutes now and he said I can give her a coupon for a free meal next visit. I said that's horrible! I told him I was going to post my experience on TripAdvisor and Yelp and contact Corporate and he said "go ahead, they will just tell me" This is Panda Express for you. No more for us! read more

Panda Express - Chinese Near Me - Newark, Ohio

This is by far the best Panda Express I've been to. Staff it super friendly and super fast service! Food is always hot! read more

writing this while i'm trapped in the drive thru. been here for 20 minutes at least even tho there were only 3 cars in front of me. like how is that possible? read more

Sorry can't get lower than 1. This place is unbelievable. I have to have food delivered. Panda Express adds to each thing you buy, charges a service fee and a 5.99 delivery fee. When I could drive I went there a lot. BUT their prices have increased, the portions are a lot smaller and the food is awful! I wouldn't buy anything else from this place on a bet! read more

Waiting for a refund of $154 for a week for a catering order ... My daughter's favorite food is panda express. as such, i ordered it for her birthday party, because it is what she asked for. the website would, at first, not allow me to place the order. so i called in and spoke to a woman who told me to stop by the store and place the order via a written ticket. as this seemed suspicious, i waited until the next day and placed the order online as it now was allowed. the store never opened, never contacted me about my order, and has been closed for 5 days now "due to gas leak." i have been waiting since 8/13/22 for a refund of $154 that even corporate is giving me the run-around over. read more

Just went through the drive through and experienced the rudest person. Her name was Alex or Alexa.. it was hot and my car had the air on high. I placed my card in the reader and she kept rolling her eyes and jerking the machine back. I told her she was rude and she responded which you couldn't hear because of the mask. She failed to put the lid on correctly and the large tea dumped all over me. I went inside to clean up and she was mocking me as I walked out of the bathroom.. The immature employee will never have the chance to wait on me again. Yes I have been in food service before- yes I am a working professional. No one should ever treat a customer that way. If you don't like your job- get a new one. read more

3 months later and promised vouchers never arrive. First it was "Oh, we will do better next time" then after my FB review it was the DM will reach out to you, then after my Yelp review it was "they were returned as undeliverable" then after 3 weeks it was "I will send them myself, be there in 3-4 days" That was 8 days ago. And they allow these people make food that WE EAT??? They cant even follow through with a simple commitment. What a joke! read more

I always get chicken and mushroom bowl. They said out of white rice and would take 45 minutes to make. So much for "fast food". I ask for half bowl of rice and half of chicken and mushroom on several occasions. The young man serving me tonight said just one scoop of chicken and mushroom. This consumer is going elsewhere since can't fulfill my reasonable request. read more

Pretty much Chinese fast food. Counter style, service. Not extensive like a Chinese Buffet but several choices. What you would expect in a mall food court or airport concourse only in a stand alone building. I had the 2 entrée plate, Orange Chicken and Kung Pao Chicken. Both were good. I thought the Orange Chicken was very good. Egg Rolls were below average. The Crab Dumplings looked good. Would probably try them over the Egg Roll next time. I had the two meats w Fried Rice, an Egg Roll and a bottle of Pepsi for $11.50 with tax, no tip given the cafeteria style service. Overall, pretty good Chinese food for the money and super fast. I ate there twice in two weeks because it was convenient to where I was working and pretty good. I wouldn't drive a long ways just to eat here. People were super friendly and smiled, which is getting rare these days. I would not hesitate to go there, just realize that it is food court Chinese served cafeteria style. read more

Terrible service at this lacation, do not plan on eating here if door dash ordered before you because they will not wait on you inside this restaurant. They are not equipped to deal with to go orders and in person very sad no wonder their reviews are so low read more

This is our favorite Panda Express location. My husband and I have been to other locations, even out of state, and this one just never seems to do us wrong. We love to go hear at least two nights a week for an affordable date night out dinner. There's a reason everyone orders orange chicken..It's amazing! Keep doing what you are doing, Panda Express on 21st! read more

We were there at 11:15 (15 minutes after the store opened at 11). The drive through originally told us they were closed via automated message, but we waited. Someone came on and said they don't open with all the food already made. They had no brown rice at all and the white rice wouldn't be ready for another two hours. read more

Received the wrong order in drive through lane. I Went inside to get it fixed and I was immediately asked to leave for not wearing a mask. It's a restaurant.. how the fuck are people supposed to eat with a mask on? This place is ridiculous. read more

Great food but always uncommonly long wait times. Ordered online in order to avert this issue. Left the house (10 minutes away) at their stated pickup time.... And still have to wait and wait and wait and wait and......... Terribly frustrating and disappointing. read more

One star because while the taste never disappoints, it never fails that when I go there Im always told it will be a 7-9 minute wait for beijing beef. Every single time. Today it was a 7 minute wait on the beijing beef and they asked if I wanted to substitue it for something else. I said okay I'll try the sweet fire chicken. His response; "Well actually, the sweet fire chicken doesn't look very good. Anything else? Oh never mind I guess we do have the beijing beef for the second part of your order." I said great okay that's what I want. I also asked to add two egg rolls to the order and was told it would absolutely be 8 minutes on the egg rolls because they only had one. I don't like any of the other asian restaurants in this area but I won't be going to Panda Express anymore. 4 out of the last 4 visits I have had to wait at least 7 minutes for my food because they didn't have enough. read more

This location is always clean and has good service. As far as the food quality goes it's no better or no lesser than any other Panda Express location. I can't remember them ever running out of anything here. read more

This is the slowest most poorly run Panda Express we have ever been too. Every time we come in we have to wait for food to be made. What's the point of it being a fast food restaurant if you have to wait all the time. Seriously how are you always out of the same two items being fried rice and orange chicken. read more

I have always had great service here. The food is on par with any other Panda Express I have ever eaten at anywhere in the country. I am not sure what the people giving the bad reviews are expecting. IT IS FAST FOOD. So if you want gourmet Chinese food, go to an upscale Chinese restaurant and pay three times as much. read more

Went to this location for 1st time, ordered the shrimp special but they didn't have it or they were thawing it. I also ordered an egg roll but they were just making more. I was in line for a bit. When I was up, I never received my drink and a question I had was never answered. Never will I return. Hate Newark for this very reason. Crappy redneck, I don't give a shit attitude and service, hire adults next time. Will go elsewhere, I even turned around and came back to this place because of all of the other locations I have had good service. WT. read more

Was ok but cold not hot just wasn't no wow fecto, service wasn't that great or knowledgeable. Just not impressed at all, could of been a much better experience really failed to meet my expectations. read more

Smiling faces, fast and friendly service! Food was all fresh, and cheaper than most other places!

I've tried them a few times. Always disappointed. Food seems like it's been sitting around way too long. Never will waste my money there again. read more

my chow mein was just onions and they forgot chopsticks, not to mention a 30 minute wait for them to mess my order up

Closed 15 minutes early, and when we went through the drive thru, where the lights were still on, we're ignored by the employees inside. They looked right at us and made eye contact with us but said absolutely nothing. Didn't even have the courtesy to acknowledge us to say they were closed. Awful customer service for a place that serves mediocre food. read more