No stars. The worst drive through experience ever. We were sixth in line and each car ahead of spent 4-8 minutes at the window. No explanation. read more

Food is good, but the service isn't great. I went in last night and the two guys ahead of me in line either worked there or knew most of the staff. There were 6 people working behind the counter and 5 of them were chopping it up with the two guys in line ahead of me. The cook was included in this. The first girl took my order on my sides and said the next group of people would take my entree orders. While I sat and waited a couple minutes for someone to pay attention to me and get the rest of my order instead of b.s.ing with the guys ahead of me, the last of what I wanted (honey sesame chicken) was grabbed for a car in the drive thru line. Because the cook was socializing instead of doing his job, they were running low on a few things and didnt have any back up ready and I wasn't going to wait around for them to get more honey sesame chicken made, so I chose something else. Also, my husband always gets the teriyaki chicken and he said the sauce seems to be watered down since when they first opened. I am a manager of a team of customer service reps so customer service is very important to me. They are seriously lacking in this arena and need to have a manager on duty. If there was, there needs to be a more mature manager on duty as everyone but the cook seemed to be of high school age. read more

Would give them a zero star rating if I could. Waited in the driver through line for 20 minutes just to place my order. Then waited another 15 minutes for my food to come out their window. By the time I got to eat my food, it was cold, and tasted like it's been sitting for awhile. I'm never coming back to this location. read more

First off, service was speedy and the cashier was friendly. The food was the perfect temperature and the portions were good for the money. One of my sides was the honey walnut shrimp and I usually always feel that I get like 4-5 lil pieces of shrimp, which is not worth paying $1.25 EXTRA on top of what you are already paying for a plate when you don't even receive a reasonable portion amount. This time however I felt like it was a fair portion. Everything was fresh and tasted great, no complaints. Very happy with my all around experience! read more

Really. Bad. Customer service !! I trying to drink passion tea !! And I. Asking to manager for more. And ! Hi say. That. You can drink. Other. Drinks ! I will not waste a bag the tea for a cup. I'm frecuent. Customer!!! read more

1 star because I went through the drive through and when I was home I realized that instead of sweet fire chicken they gave me cashew chicken. They also forget the sweet and sour for my rangoons. This same thing has happened before from the drive through of this location. Well this time they didn't answer the phone even though I called four times. I had to drive back and go inside. The worker Brian was quick to help me and gave me a free soda while he prepared a whole new meal based off of my receipt. Then when I got home once again, this time, instead of giving me steamed rice they gave me chow mein. So disappointing. read more

My mother, who works very hard every day and had to go in on her day off on Saturday, decided to order food instead of making some. When she arrived at the Panda Express, and told the staff her name, they claimed they didn't have her order, despite her giving her first and last name and already paying for it. They asked for her order again but my mother said she already paid for it and wasn't going to again, and asked them to please check again. They went back and found it, CHASTISING my mother, telling her "you should've said your first name more." She took the food and looked at the receipt, and it had her first AND LAST name on BOTH receipts, and when she confronted the staff they replied "you should've said your first name the first time." She quickly went home and told us the story, and to put salt in the wound, they gave us 2 pair of utensils and 1 fortune cookie, and forgot an egg roll she bought. She was so visibly upset and didn't want to do anything else about it but I will not let this go unnoticed. I also attempted to get the corporate number from the store twice and they refused to give it to me. This behavior in a customer service establishment should not go unnoticed. Extremely upset. read more

I came in 30 mins from closing and everything was fresh and hot. They made me mixed veggies because they were out. The ladies here were nicer than any other location. We frequent panda every few weeks, because it's easy for the whole family. This is one of the nicer, newer locations and the food is better here than most. read more

I really enjoy the food at Panda Express. With that being said, I did not appreciate the service I received from this establishment. When it came time for us to order, they had run out of mixed veggies and told us that it would be 2-3 minutes before another batch. We were fine with waiting,and asked if he wanted to continue with our order - which the employee told us fine in a faint voice. I told him what I would like, so did my son, and his father. We then waited at that cashier, not sure what else to do - as people went around us. Finally, they completed and didn't ask us if we wanted any extras - crab puffs, spring rolls,etc. We had to stop another person from placing our food into a bag. We got our add ons, and then she starts placing our items into a bag - which this time we had to tell her that we were eating in their establishment and weren't asked that question when being served by her male co worker. I had to ask for chili sauce and mustard, which meant that I had to hold up the line for the second time. We sit down only to discover that my order was incorrect, and I was given Kung Pao Chicken instead of mushroom chicken. Thank goodness I can hand the spice or I would have to wait again for my meal to be completed. After reading the other reviews, it sounds like people need to be retrained on taking orders, and projecting their voices. read more

Panda Express - Staff working - Fast Food Near Me - Mesa, Arizona

See all

I can understand why this place has such bad reviews. I never personally eat here so I decided to give it a try. They managed to screw up the whole order. Pretty sure they gave me someone else's order. I ordered a honey walnut shrimp and beef and broccoli with brown rice. The whole plate is missing. Instead i have and orange chicken chow mein and kung pao. Missing my second order of crab wontons.... very disappointed. If i could give zero stars i would read more

Customer service is truly disgusting. The manager who was taking the drive thru orders tonight and the boy working the window tonight truly need to find other careers outside of the customer service industry. I have never been treated so poorly. read more

I've been a Panda fan for years but this store should be closed the franchise closed on owner because they pay no attention. I had slop tonight , zucchini with no chicken and the Orange chicken wasn't in the box. No cookie and food had no taste. This is about 5 th time it's happened. No manager, kids who don't care. Time to contact the owners from Panda Inn. Panda inn would never would allow such slop to be served. I have eaten at Panda Inn and know. Sorry it's time to go to another store. read more

Would have given them a 0 star if I could. They had their open signs lit up and when I walked in to get food they rejected me even though all the food was still out. Terrible customer service this is the worst place ever. read more

Horrible customer service they messed up our orders twice and I am allergic to the food they put in my box then they tried charging us to change it even though it was the same food just mixed in containers read more

Second time in less than a month that we've waited more than 20 minutes in the drive through and the fried rice isn't even cooked all the way. The food and staff here are awful read more

DONT TOUCH THE GLASS!! Maria* will scold you brusquely. Seriously!? Im paying $12 for fast food and am rudely told to keep my hands to myself. God forbid I need to use the restroom. Food was meh. Service was obviously subpar. As a foodservice worker I was quite disappointed. *real name withheld because im not that big of a jerk read more

This place is awful. I live two blocks away so i have eaten at this location more than once. Every single time i go they mess up my order. My count is 8 times thus far. They never pay attention. We had to wait for bejing beef twice while they let our food sit and filled drive thru ordes even though we were here first. I have spoken with the manager. He should not be mannager. When i came back to get my correct order he offered me two free sodas. Even though i told him we did not drink soda. Deffinately calling corporate on this location. Needs a new staff and new trainer up in there. read more

I've never gotten uncooked or spoiled food here before. That's the best thing I can say. The service and employees have been ridiculous, I live 3 blocks away and I only go to the one on University and Gilbert 5 miles away now. The first 3 times I went last year when I moved right down the street, not once not once did they my order right. They haven't gotten it right since but getting my order wrong would be a dream compared to the rest of the visits, waiting 20 minutes for food, watching them not make my order and yap at each other about their weekend or a cute guy in drive thru. Multiple times the Broccoli beef was missing the beef all together. One time I had and a plate full of onions and peppers but only 1 small piece of chicken in the pepper chicken. CHECK YOUR DRIVE THRU ORDER BEFORE LEAVING. I've watched them correct my order 3 times in a row ( I never moved from the drive thru, just kept giving it back to them ) because 1/2 and 1/2 rice and chowmein seemed to be the hardest thing in the world for them to do. Like WOW!!! I don't even go there anymore but I still hear about it when a friend stops by on the way over, waits 30 minutes and has to go back cause their orders wrong. I have gone back periodically thinking the same morons couldn't be working there, sure enough they are, or new ones I can't tell. read more

Just got here at 9:48pm on a Saturday night. Says theyre open until 10:30pm. Was asked if I wanted to hear "what they had left," none of which were orange chicken or honey seared like I was about to order. I asked why they weren't making food if they didnt close for another 45 minutes. Girl just paused and stated well it'll be 10-15 minutes. Wasnt trying to have my food spit in so I left. What possible logic is there in not at least making sure you have orange chicken on the last hour of a saturday night?? Trash service. read more

Lol this is a joke. We get there at 10am when it's supposed to open and it wasn't open. We went through the drive through and an automated voice answered us asking if we wanted to try a drink so we said yes and sat there for like 5min. No one even came to get our order, so we went to go inside and it's locked. The employees are staring at us but won't let us in. They could've at least came to tell us they need a few min to cook. And so when we walk back to our car there's three cars in the drive thru and someone's taking their order! So we left. Sucky and lazy service read more

They need to get a new staff the lady's there are always rude I hadn't went in like 2 months because of my last experience(the drive lady basically threw the food at me) what kind of customer service is that ? So today I went expecting new people maybe. I waited 20 minutes before they could take my order I pull up to the window and I ask if I can add a side sauce the lady said no and that if I wanted to order again I have to get in the line again mind you the line was long already because they weren't taking orders for like 20 plus minutes I asked why if it was just a simple request (just a side of sauce) the manager came and said no we can't you have to get in the line again I was like alright then never mind it just didn't make sense for them not to add a simple request the we're also rude the entire time I gave her my card she snatched it out of my hand and once again basically tossed the food at me read more

First off, I worked for Panda Express for about 3 years, in multiple locations. I can honestly say the service here is appalling. 3 different times now we have gone to this location and if they didn't forget something, they messed up our order. Today was the last straw as me and my boyfriend decided to stop by there as seeing it was the closest one at the time and we were starving. We order and the entire time the girl is confused, ringing up the wrong items and not listening as we could clearly hear her talking to somebody else beside her inside. Then we pull up, my bf ordered teriyaki and specifically asked for sauce considering they've forgotten every single time we've gone. They forgot, again. They gave us the wrong drink, again. We point it out and the manager (didn't see his name) slammed the window and got what we originally ordered and pretty much just handed over our food without saying anything. If you want panda, go to the one on Gilbert and university. read more

I get that this place is a busy location but Jesus Christ, how hard is it to not get an order mixed up. If everything I say is correct on the screen, I don't know why I would be handed anything different. I wouldn't be upset if I didn't have to wait 25 minutes for my food in the drive through. This is the third time it has happened and the last time I'll be returning. read more

I just went to the Panda Express on Southern and Stapley to get one of their boba teas it is 1015 in the morning and they are open & like coffee drinkers I like tea in in the morning. I went through the drive thru I placed my order went up to the window and was told none of their Teas are brewed...... and that's it. They did not tell me how long it would be if I wanted to wait they didn't offer anything and I feel if you're open for business you need to have everything available or make up for it not just tell me sorry no teas are brewed and shut the window. If you're a business and you have open and close hours that means when your open you should have everything available and when you close it means you should close at the time that it says and not 20 minutes early. I am so bummed about this place because this is my third chance I've given it and each time was horrible the time before this one I had to give them my order literally 7 times in a row because she kept deleting it . read more

Went here today, service was horrible. i stood in line as the line staff helped people ahead of me, then vanished to help people behind me. i watched as the hispanic couple ahead of me got there food, and got extra helpings. i got mine and it was normal. then the hispanic family behind me got there's and they got extra helpings as well. when i said something to the manager she made a comment that she didnt care, and said something in spanish and the other staff smirked. if thats how this place does business i want no part of it. read more

Ordered 6 items everything was going smoothly until I ordered teriaki chicken. They were out so the Jing the supervisor told me that it will take about 6 to 7 minutes. I agreed to wait so all the food was already in container's and I was waiting for the teriaki chicken to be done. Twenty five minutes later the teriaki chicken finally was done. I talked with supervisor Jing and showed him my receipt and the time I waited. Meanwhile my food was getting cold. His attitude was he didn't care and that I was bothering him. I didn't want all the food to go waste so I asked for a discount. He offered me a $5 discount and 2 entrées for the next time. This isn't the first time they screwed up my order, in fact the customer after us asked for their food as well. They seem to screw their order up as well. I feel that a $5 discount is an insult and didn't care for 2 entrées for future use since I don't ever plan on returning to panda express. Very slow service mixed with a bad experiences equals me looking elsewhere to eat. read more

I work close by to this panda express it's a accessible on their quick with their service at the drive-in I love the drive-in in fact on makes it so I can get back to work on time the food is excellent bus services fast thank you read more

I love Panda! I do the only reason this one is getting 3 stars instead of 1 is because of a young girl named Kayla. I usually dread going through the drive thru because the girls are rude and never greet you nicely and never ever have they ever asked me if I wanted soy sauce. Where is the costumer service. I've worked at fast food and retail and customer service counts!!! It's the overall experience that counts. Anyways Kayla was so sweet she asked me how I was, if I wanted to donate, I did. She asked me if I wanted soy sauce!! I love her!! No girl that has ever helped me through that window asked me if I want soy sauce! I DO! I do want soy sauce!! They usually just tell me my total and hand me my food, without even asking me if I want any soy sauce or whatever, no 'hello how are you', 'have a nice day' from any girl that works there except Kayla!!. Anyways She was so sweet she greeted me goodbye! And that was the best drive thru experience I had at this Panda. Fast, sweet, and simple. Thanks to Kayla! read more