ATTITUDES!!!!!!!! MANAGER CALLING THE POLICE BECAUSE I WANT A REFUND!!!!!!!!!!!!!!!! I ordered fried rice with orange chicken and spring roll. When I got to the window they gave me white rice instead and forgot the spring roll. I hunk my horns 5 times before she came back to the window. She took my food and said they would correct it. When I receive my food they added fried rice on top of the white rice. I hunk my horn to signal to her to come back to the window, she didn't. I had to knock on the window and the MANAGER came and proceeded to tell me I order white rice not fried rice. I held my receipt up to show her what my receipt stated. She then proceeded to tell me I have the wrong receipt. I told her to just give me my money back. She told me unfortunately she will not give me my money back. She then asked me what I ordered and I reiterated fried rice and orange chicken. She slammed the window and left; then came back with food saying this is my correct order. I told her I no longer want the food and I want my money back. She told me she WILL NOT give me my money back. I told her I am not leaving this drivethru until I get my money back, she tells me she is going to call the police and slammed the window. She came back to the window asking for my receipt. I told her NO I am not giving you my receipt you have a record of my receipt in your system. She slammed the window and left again. She finally came back 2 mins later with my money and told me to never come back there. Lol!!! after the service I received I wouldn't dear spend my money with a company who treats their customers like crap! read more

Garbage would not recommend anyone to go to this place your employees obviously don't know how to wear hairnets.

Everytime I go to this location there is always one staff member with terrible customer service. Better training is suggested please. I will not be visiting this location in the future. read more

An hour and a half before the close and there is no white rice and they aren't cooking any. It is literally the cheapest thing they serve but they don't care about customer service. Also the entrees were like warm at best and soggy. Worst Panda Express we have ever been to. The manager needs fired or this location needs shut down. read more

If I could give this zero stars I would. The service was horrible and so was the food. Went through the drive-through order two entrée plate with a side of lo mein noodles and there was anything but lo mein noodles in the box nothing but onions and celery I had ordered beef broccoli there were 3 thin slices of beef and the rest was broccoli. My husband ordered Kung pay chicken he had maybe four little pieces of chicken in The small scoop he got he also had nothing but onions and celery with his chow mein side very disappointed. As I was coming through the drive-through it looked like the manager was talking to three or four employees outside don't know what's going on there but it's not good so steer clear of Panda Express!! Also I tried to call them to let them know the sorry state of our dinners and it rang and rang and finally it just went to a busy signal. I called back and I got a recording "please leave a message." read more

Panda Express - Our Chow mein with NO noodles. It's as if they scraped the last of what was left in the pan into our to go containers!! - Chinese Near Me - Kennesaw, Georgia

Horrible restaurant. Staff is unkind, and somehow there are always out of rice! Also don't bother asking for sauce, they make you remind them at the window and still forget to add it! I don't understand how this place is still open!! read more

I ordered from Panda Express a few days ago. The food was dry and I didn't receive any condiments either. I t was delivered by DoorDash. There were no juices in the entrees. Don't know what happened to the sauces either. read more

I have returned and the service has been excellent. The quality of the food was also as it should be. Great turn around. Great to have a Panda Express with quality food and service in the neighborhood. read more

Worst. Experience. Ever!!! I was accused of stealing food while I waited for my drive-thru order to be prepared. I received the item I was waiting so long for but not the food, only to be told that I did have the food and that they were checking the cameras! Neither the associate or the manager ever apologized to me, they sent someone else to just quietly give me my food. Never eat here! read more

I want to start by saying how much i love this place, my boyfriend works at academy so we always end up here on his lunch break well for the past 2 times i've gone i've gotten orange chicken and fried rice and i've gotten food poisoning both times. I've been to the doctor both times and it seems that the orange chicken isn't getting cooked properly! When talking to some of my friends they all have had the same issue at the same restaurant! stay away!!!! read more

I usually don't leave reviews but the service was so awful that I had to. After waiting for a ridiculous amount of time, I finally got to order and the lady helping me sounded like she couldn't care less. Then, when I finally got up to the register to check out, they skipped over me and helped the person behind me and then apologized while they still rung them up. When I FINALLY got to pay, the lady asked me twice if I wanted a drink, and I said yes both times. She hands me my receipt and starts ringing up the next person. I mentioned I still needed my drink and she puts out her hand to see my receipt when she ASKED me twice if I wanted the drink anyway. I love Panda Express, but I will never come back to this location again. I would give it no stars if possible. Corporate needs to hear about this and this location needs better training/employees. read more

Customer service is horrible. People working there have such BAD attitudes. The lady only wanted to give me two sauces...WTH. Plenty of good restaurants on Barrett with friendly people, avoid this place! read more

They're not allowing dine in, but they don't clean their oustide tables. Or provide the cleaning supplies for you to do it yourself! The staff was friendly. Won't go back until inside dining allowed! read more

Drive thru is a horrible experience. You get trapped in a line of cars for 20 mins, only to get cold food and dry noodles. Management is rude when you go inside to ask for anything fresh. I understand every restaurant has a bad day, but I keep this location another chance and it's disappointing every time. Corporate please fix this location! read more

They'll mess up your drive thru order so bad that you will regret been so lazy. The food is ok, the chow mein taste different every time I try it but is not horrible. So don't be lazy and watch over your order. read more

The few times I've been to this location the drive thru takes nearly 15 minutes on average and the orders are often incorrect. Food is okay, though. read more

The food is ok, but they are always asking for $ to fight hunger. I said yes, thinking they would round up or charge me a dollar. The girl recommended $2 donation. The balls on these people. read more

This Panda Express is literally 1 minute away from where I live... I much rather drive the extra miles to the Chastain road location just to get better service! Food is always great but whenever I come with my family we're always getting attitude, eye rolls, and sighing, and being told what Were not saying correctly that confuses them, but it's always from one particular person on the line. I won't call anyone out, because clearly management allows this to go on, seeing it hasn't change since. Attitude is always reflection of leadership, this is a clear indication of poor leadership. read more

Sunday 12/3/17 6:30 pm. The Chow Mein noodles are under cooked along with the veggies in them. Yuck. Won't be back to this location.

Third and final visit to this location bc they are WAY too slow -- once you're in the drive-thru you're trapped and can't leave as each visit has been much longer than a fast food wait should be -- today it took 15min from order to window, was told at window to pull around bc the orange chicken was still being cooked, 5min later an employee who could care less came out and said they quit serving orange chicken and no one told him. This was the guy running the drivethru, I would suggest letting your employees know when you run out of the most popular item on ur menu. Sounds like this is a common problem that can't be that hard to fix. You wasted my entire lunch. read more

DO NOT GO THROUGH DRIVE THRU!! This establishment does not deserve a star! Wonder how it's still open! Got stuck in the drive thru for at least 15mins! No sorry for the wait here's a free drink or something! Never again will I spend money at this place! Kids telling kids what to do! Horrible customer service! read more

It is a shame even to give this place a 1 star, if I could I would give it a zero star. The manager Gibs is so rude and does not care about her customers. We had gotten 4 bowls (which we waited an hour for) and they all ended up to be not matching with the right sides. We had called them and told them hey the order was wrong and explained to them. They took down our name and told us to come back with the receipt within 2 weeks. We did as told. We got there and then the manager Gibs said she could only replace the rice. This other employee Dee was such a sweetheart and tried to help us out as much as possible. We ended up having to wait 30 mins just to get some freaking rice. The managers (Gibs) does not know how to operate a business. read more

I have had three Uber eats orders canceled from this restaurant due to slowness. Never had that happen with any other restaurant. It is very slow in person as well. The restaurant is not very well-managed. Panda express, you should investigate. read more

I am surprised by the other reviews; considering the complex is very new an adjustment period is expected. I frequent here on my way home and have had consistently smooth experiences. The staff seems happy and nice. Most notably, the food quality is superior compared to other Panda's in the area. read more

There is nothing fast about this location. Nothing. As in not a thing. The order is correct about 80% of the time. It's hit or miss if you get a fortune cookie. If you order the veggie spring rolls, make sure to check for sweet and sour sauce as it's usually forgotten. It's a shame that it's super convenient location wise because I'm now driving elsewhere instead of sitting in the drive through for minimum of 12 mins each time. The time is increased if there are others in line ahead of you! However, the one positive is that the employees are always very friendly! read more

For me, Panda Express is either a hit or miss. It was my first time to this location and everything seemed pretty fresh and warm!

Tried to go there 2 days ago through the drive thru. I was told you were not taking drive through orders and to come inside. We went inside and there was over 20 people waiting, We left. Just now tried to go again today and was told you didnt have any brown rice and noodles would be 15 minutes. This place has had constant bad service and poorly managed. The workers are rude and dont care as she just laughed when I told her we were leaving and didnt want anything. I will be contacting corporate. Everyone in this location needs to be fired and start over. read more

I went to Panda Express on 8/1/2019 and had a bad experience with the staff. They would hardly wait on me and also, laughed at me. They got my order wrong many, many times and are basically stupid - I called them this. Panda Express needs to train their staff more so people like me do not have to tolerate this. read more

We were so excited when this location first opened and we have tried many times to give it a chance, but enough is enough. Tonight we ordered through the drive-thru. The food portions were very small and the food seemed like it had been sitting around a long while, especially the ran-goons. The broccoli in the beef and broccoli was very over cooked and wilted and an unappealing pea green. Everything was gooey, sticky, and bleh. My daugher said the Teriyaki chicken was fine. The fried rice has zero flavor. ( This may be an overall Panda Express issue though) We always have to ask for more soy sauce because they try to give us five with three two entree meals. I had already asked for extra soy. We did not see the manager tonight, but have in the past. Once he was rude and nasty to me when I went through drive-thru, saying I said four things so he could not tell what I wanted in a nasty tone. This was untrue and I actually said ...excuse me, I was so shocked. He has also been quite rude inside when redeeming some coupons and being very petty and cheap about the exchange. I notice too that the workers are afraid to give you a decent portion under his watch. This is probably why there is so much old food sitting around. Also, once when ordering Teriyaki chicken in drive-thru, we got home and he failed to put in the Teriyaki sauce. The next time we wen through same thing happened, so we caught it, but it obviously another way this manager is trying to keep his costs down. What he does not seem to realize is that his attitude and overall petty cheapness, is losing him customers. The Panda on Chastain road is much much better, but for now, I will stick to real Chinese food, where the food has flavor, the portions are generous and the cost is the same. I've wanted to write this review for a while, but tonight finally made it happen. Once last note, the drive-thru folks sound rude if you decide you don't want to round up your order to donate. I am sooooo tired of being guilted out to donate to causes. I donate privately to the causes I choose. PLEASE STOP THIS PRACTICE!! Also, please stop with drive-thru promotions that ask you if you want to try the new whatever.... How about, hello, may I help you? read more

I have eaten at this panda express a few times because it is close to my job but I just came from there and the Kung Pao Chicken has no flavor! Its like I'm eating chicken with a wet sauce that has no flavor or the spice it usually has. I usually don't get upset about things like this but i paid $10 for my food including a donation and one selection of my chicken tastes horrible. This was a waste of my money and I will not be going back. read more

I went to this location right before I had work. I ordered a bowl with mushroom chicken and the chow mein with a chicken egg roll on the side. The food was good/ average for a Panda Express. The only issue I have this location is the customer service. I know it is a Panda Express and I should not be expecting g Chick-fil-A quality service, but I felt like the people at the window want right away. Also I got my food and in the bag I didn't get a fork, napkins, or fortune cookies. I had to eat my food with my fingers. I called back later that day to let management know. They didn't apologize. This Panda Express location has lost me as customer. read more

They are always so nice, efficient and courteous. They always make you feel at home and are always smiling and have great customer service.

I go to this location whenever I am super hungry but it's always around close to 9pm. Perhaps that's why the food it's limited but I find it interesting that this is the only location with an Asian franchise owner. She seems super friendly and her staff are well mannered and looks like they love working there. I love when the workers are having great time working at their job. If you don't see certain food just order it and they'll bring them out to you freshly made. I'll go back to this place when I can. read more

I'm only giving a star because I have to I went through the drive thru no one was inside or in line but yet it took 4 mins for me to even get service I get my food it was ready soon as I reached the window bagged and all mind you no one was in line I get home to eat my noodles are not fully cooked and are cold and the amount of food they gave me was for a child I'm ferrous I just paid almost $10 for some food I'm not even going to get full off of and is cold read more

Horrible service with the drive through and the staff absolutely the worse service I have ever seen. The owners should fire that drive through lady who literllay yelled and my husband and I when we asked what the difference in plates are. Will never recommend this to anyone and will make sure I file an executive complaint. read more

How in the world do you run out of broccoli beef AND teriyaki chicken at the same damn time? Ok so then I order something completely different and was told to pull up (I was in the drive thru) and the worker would bring it out to me. Ok, silly me after about a 20-25 minute wait, I get out and go in. My order was hanging up on some hook and they had forgot to bring it out to me. Classic. It is not worth the hassle, there are too many other restaurants in the area that have better customer service and better food. read more

The place is new..my husband and I ate here, and we both got food poisoning!! The customer service was great. But the food got us sick. We were sick all day Saturday throwing up and with the runs!! We had the orange chicken, egg rolls, rice, the teriyaki chicken and he had the spicy beef, I think. We do not know which food got us sick, but we will NOT be returning!! read more

I've been to this Panda Express a few times. When they first opened, I was thrilled to finally have a Panda Express near me. The food was good and relatively quick. The past two times I've visited, I've had another experience. A few weeks ago, I went through the drive through and ordered a rice bowl with King Pao chicken, an egg roll and a drink. I was told that they were out of Kung Pao chicken, so I changed it to orange chicken. When I got up to the window, I was told the total was $11 something. I gave the girl my card. After swiping it, she said "I'm so sorry, we are out of egg rolls". She apologized and took my card back, refunded it and fixed the total. The employee was very kind, but still, I was shocked that they were out of multiple items, and that the store didn't at least comp my drink. To add to it, there was no fortune cookie in my bag. I just went back this evening, and again they were out of the first two items I tried to order. Definitely disappointed. read more

They were out of almost everything so we had to wait about 15 minutes. There were 4 or 5 other people waiting for specific things, plus a line of people just waiting to get where they could order. The cashier offered a one guy a free drink for having to wait. You can't just do that when multiple people are waiting. The guy declined the drink and the cashier said "they just told me to give it to you." There were no clean tables and where we sat there were a few pieces of chicken just chillin on the floor. The vegetables had some white gel-like stuff on them so I didn't eat them. read more

I'll start by saying that I am a big fan of Panda Express generally, but this location has some real issues with customer service. I went to this location yesterday to get food for myself and some work colleagues. I ordered 5 meals and 4 drinks. The drive-thru was slow at best, and when I received my order, the girl at the window passed me the food first; then the 4 LARGE drinks. Since I was by myself (buying lunch for the office) I requested a drink carrier. The employee's response? A shrug. No apology. No excuse. Not even a word. Just a shrug followed by a window closing in my face. I ended up driving to the QT next door to pick up a drink holder so my car wouldn't suffer at the hands of their cheap management, but it was an inconvenience and completely ridiculous. The food was mediocre, with small portions as well, but my biggest gripe about this store was the sheer lack of respect for a paying customer. I'll stick to the Chastain road location. read more