I love my Panda... We had an inpromot dinner party with bunch of friends we decided Panda sounds good. Showed up with my list in hand. Uh-oh.... The poor people behind the counter lacked communication amongst themselves. 7 orders total and they only had to throw away 1 order for no reason but for lack of talking to each other. That caused us (not a problem) waiting for tge rice to finish cooking. This place really isn't bad. It's great actually.. Just tonight it seemed they where not working as a team and lack coordination with each other. Next time I'm sure it'll be 5 stars! read more

I can't describe how horrible this was. First it was barely warm, there was no fountain drinks available and he food was not tasty. Not impressed at all. read more

Food Terrible, service TERRIBLE, Ambiance it's in the VRC Mall which has nice seating but looking at a place with barely any food? Yeah your better off going elsewhere Every time I've seen this place also has barely any food, or even a working card reader. I wanted some Chinese food but I should of picked the place across from it as food from them probably tastes better and probably would of been better off. Call corporate tell them about your experience and if you eaten here recently ask for a refund even Better call the health inspector this place needs to go! read more

Panda Express - Chinese Near Me - Eugene, Oregon

Alright so the Service for this location is pretty terrible, They told me they wouldn't refund me at store level and the food was pretty terrible, caused me to have food poisoning, the mall area ambiance is fine and all but it's this one location in the Mall for Panda Express is terrible, staff is not caring about their customers or food, they are kinda rude, took forever to get the number for Corp, complained via Twitter/X instead cause I couldn't with calling plus it was late in the evening. The Online Twitter/X Experience was quick, easy and super quick on getting my concerns heard and was able to issue a refund right then and there. What I Ordered: Bigger Plate - Fried Rice (Who can mess this up right? Welllllll Panda Express in VRC) - Honey Sesame Chicken (Didn't taste right) - Kung Pow Chicken (Kinda tasted off) - Beijing Beef (Kinda tasted fine as it was freshly made but may of been off) - Two Egg Rolls (Looked like they were dropped on the floor and picked up and burnt then served to the public looking like stuff was on them plastic, floor debris and who knows what else) This locations staff: Let's say they seem to of not cared I should of just walked away from this... Cost Me $16.00 even and the Corp folks was kind enough to refund the entire thing! Please if you have gotten food here and gotten sick I urge you to call Corp or hit them up on Twitter with pics of your food and receipt and if you can call up the Health Department this location needs to be shut down PERMANENTLY management is terrible food choices weren't even many and it was dinner time so it should of had plenty of choices but this location had 3 maybe 4 choices for sides, if they don't like their job or don't like cooking Chinese's Food or serving public then maybe they should find something that doesn't evolve the FOOD INDUSTRY! how does one work and serve people dangerous foods? Want Better Food? Then hire better management, staff and this location could change up better even have the awesome food they have at this location of chain restaurant, There are people who serve this food to their family and wonder why they get sick well here we are with staff that don't obviously care about other people's families. read more

Panda Express - Don't Even Bother ordering from this VRC Location it's the worst plus want to be up all night throwing up? Don't think so! - Chinese Near Me - Eugene, Oregon

burnt my chicken and i was really exited for it but i got a refund, but it's always good and this was probably a one time thing, rice was good! read more

Panda Express - burnt tf put my Orange Chicken Panda Cub Meal™ yall messed up - Chinese Near Me - Eugene, Oregon

Lunchtime and had no food ready. Coke and Sprite only. No cash... no service. this is in the mall. No prepared at all.

Well, yesterday I went there for Father's Day had a pocket full of cash to spend and they told me when we went to bring up the order that they don't accept cash. Well that's illegal and they should be shut down for doing so that is completely actually illegal against the law folks yes, it is. read more

the food was fine and i can be fine with the orange chiken and fired rice was good yall should try

Always understaffed. The line at this panda always takes 30+ minutes and it's not the fault of the workers. Every time I've come to the mall on my lunch break I see this location is SLAMMED with one, maaaaybe two employees on shift, trying to keep up. Everything wrong with this location is due to it being consistently understaffed. Today was the first Friday of summer vacation, the mall was packed, and it took 30 minutes to get my order that I had placed online ahead of time. The food was cooked in a rush obviously and the employees seemed exhausted trying to get the line down. The volume of people in line tells me clearly that this is a profitable location, the owners of this spot can 100% afford increase staffing during lunch rush but would clearly rather break the backs of their employees and provide a poor experience to their customers because of it. read more

All I can say is that they have horrible service I was standing there for about 10 minutes and they didn't even say anything not even "we will be with you shortly." I do like Panda Express but they need to look at considering training the coworkers. read more

Old rusty food that's been sitting out all day.gross don't even try it ! Go to gateway location if you like Chinese food

After waiting in line for a good while Food came out stale, drinks warm, and the worker started putting things on my plate when i didn't say what I wanted yet and on top of that she was kind of disrespectful. Wouldn't recommend. I usually love Panda Express. read more

One of my favorite places to have lunch. Food is fresh and hot and the service is good. I really like the variety they have. I like rice kid likes noodles lol enjoy. Food is great read more

Panda Express - Chinese Near Me - Eugene, Oregon

I had a terrible time my food came out stale and it was not cooked the workers where mean to me and my drink was filled with half water and half Fanta the time was terrible it took a half hour to get my order done read more

I do not like going to any food place at VRC, but Panda is perhaps the worst service in that food court. My son wanted to go yesterday, prior to shopping, and they forgot his cookie with his kids meal, didn't give us a fortune cookie on our to go order, and when we asked about the above, they gave us two fortune cookies. No cookie for the kids meal. I will say when we spoke with them about giving us water, instead of the lemonade we ordered, they gave us a small to replace it instead of the kids size. Hence the two stars. Save your money and go elsewhere. read more

Very disappointed! The last 2 times we've gone to this one the employees aren't friendly at all to customers. They also make us wait forever and still give us barely any food. It's ridiculous it simply isn't worth it. I definitely recommend to go somewhere else. We won't be going there again fs read more

Crappy Chinese food in fancy containers. Okay, it's not THAT bad. But not that good either. read more

Said they'd be right out with egg rolls and it took a half hour:( kept us waiting with no answers:(

I did not really enjoy the food. My broccoli beef had half the broccoli looking like it had been sitting there all day. My pot stickers were not hot and tasteless. About what you would expect from mall food. read more

At around 2pm June 25th I Asked for black pepper chicken, they said it would take 3 minutes to make. No problem. I'm waiting behind the line at a table for about 10 minutes, and decide to go up to the counter to see how long it might be.. I get a nasty side eye from the dark haired girl washing the trays and a "yes..?" I ask about the chicken, she says "a moment" until it will be ready. I take my seat. Several more moments pass and I ask if I can get a different side, in the most rude manor she slops my double kung pao into a tray and mumbles some language under her breath. Sorry I asked for an update I suppose. Bad service, food not prepared, major attitude problem. read more

I gave Panda Express another try and was not pleased with the greasy mess that was put on my plate. The food was not "gourmet" and was disgusting. I will most likely not go again and I hope to spread the word. I even felt sick to my stomach after eating the teriyaki chicken. read more

Love Panda Express, HATE downright crappy service. You get a full plate of the latter at this location.

Best Panda, and most respectful staff and manger. Stopped in and thought the wife and I would try since we haven't eaten here in years. Really appreciate the kindness! Best white rice! And noodles and honestly everything! read more

Well since the last nasty review, I havnt encountered anything else in my food. So, it was just that one time. So, I will just brush it off my shoulders and not think of it bit if I do find something else in it. I will not hesitate to complain. Just wanted to throw that out there. ;) read more

The other day I came into Panda Express because I was craving some Cream Cheese Rangoons. After ordering my bowl and coming to the regester was also transfering money to the card I had with me at the time. The cashier swiped my card and told me that I owed $.50 more for the meal so I transferred a couple dollars so I can pay the difference. She fully charged my card again and proceeded to tell me that I now owe her $4+ as if I didn't just pay the first time. When she asked for help to come over both the employees were treating me very badly and made me wait by the side of the regester for 20+ minutes to then tell me that they cant give me my money back, and they refused to give me the food as well. After I proceeded to tell the woman she was stealing from me, show her my bank statement on my app on the phone, and tell her I need to either get my money back, or eat because I'm now starving. She then finally handed me the bowl (no rangoons) rudely and said "I'll just do it this one time" as if it was MY fault that they don't know how to work a regester. Oh and I starved that night anyway because my shrimp was awful and the rice was undercooked. I'll never go to Panda Express ever again and I will proceed to spread word on your foul company. read more

Been a few times, normally it's what you'd typically expect. This latest time I had ordered delivery from postmates to satisfy a craving. I ordered the two meat entree. What I ended up getting was small a 3 bite portion of one of my two meats, and two little quarter sized pieces of my second. The portion sizes weren't the only problem, I couldn't even tell them apart, they were mushy and questionably even the kinds I ordered. Normally I'd just soak the hit and move on, but considering I had paid almost as much for the meal as I paid in postmates service, I wanted to see what I could have done about it. The supervisor on duty was very dodgy, and tried everything to talk me out of wanting any kind of refund, eventually telling me I had to physically go there with my receipt and I could get another meal (which I was pretty physically turned off about at that point anyways), but not a refund under any circumstances. Never going back, there are more reliable and friendly places than here read more

Panda Express - The chicken portion is sitting on top of a bed of rice, so what you see is what I got - Chinese Near Me - Eugene, Oregon

Usually don't have bad experiences when I eat here, but this last time they were out of many things like steamed rice, teriyaki chicken, fortunes cookies and etc. Which I understand it can be a busy day and you'll have a low supply... but thats when I started eating the fried rice ... it was under cooked and hard to eat, walnut shrimp was poorly breaded and soggy. Not too happy with today's meal read more

I wish I had read Yelp reviews before I visited this location. It was not a good experience. The Teriyaki chicken was dry and flavorless. The rice seemed to taste "old". The honey shrimp was the only thing I had that had any flavor to it. They also will PACK your drink full of ice so that you get very little soda. Go to any other Panda Express in Euqene - JUST STAY CLEAR OF THIS ONE. Be sure to fill out their online survey and tell them how bad they are if you choose to eat here anyway. Don't say that I didn't warn you...... read more

Great food, great service, friendly staff, Nelson, Joel, and Alivia extremely friendly and welcoming. 5 stars Visited again, Cassi extremely helpful with menu choicing and very friendly. Big smiles and a very welcoming atomosphere. read more

If you're trying to go here on your lunch break DONT. 25 minutes for chow mien. Honey...

I absolutely love Panda Express but this mall location is terrible. They are notoriously out of product and not prepared. Yesterday I took my daughter and they were, again, out of teriyaki chicken. After waiting several minutes it was finally delivered to us.....burnt. Completely blackened and dry. When asked if it was really burnt, the young man behind the counter told me to take it anyway and come back if I wasn't satisfied enough. This has happened every time I have gone there. Terrible. read more

Just terrible. Not only was everything dirty and the employees looked like they could care less about working, but the food was TERRIBLE. Rice as stale as hard candy, orange chicken that was mush. Don't even bother. HORRIBLE food. read more

I was hungry for Chinese food and due to my husband not really liking Chinese food I decided to go to the mall for a quick lunch to lower my cravings for it. I had the orange chicken, string bean chicken breast, and a half and half of fried rice and chow mein. While everything was cool to the touch and tongue (obviously not that fresh), everything tasted pretty fair. Not the best Chinese food I've had by any means but about as good as to be expected from a Panda Express in a mall. read more

While the quality of food is always good, this location never has certain popular foods available. I have been here at peak and off-peak times and they NEVER have egg rolls ready. I have to wait between 2 and 4 mins every time. Teryiaki chicken and other foods aren't ready. Granted, when I get the food it is fresh and hot, but an inconvenience. read more

The chow mien was really dry and overloaded with celery. My first bite was into the cream cheese puff, which was hard as a rock. I took the other two cream cheese puffs back to the counter and said that I couldn't eat these. The employee handed me five more cheese puffs without even checking if they were cooked properly. They sucked too, just as overcooked as the rest. Worst Panda Express experience ever!! read more

Pretty good food but I did notice that the orange chicken was dry. The broccoli beef looked a bit old. This could be due to the fact that i came when they were opening and i was being served the leftovers from yesterday. read more

Easy in and out. Not a long wait at all. Faster than any other food place in Valley River Center! Zoe B. was very friendly!