I saw Panago at a promotional event and so decided to order from them.
NAVIGATION and EASE OF ORDER
As most people would do nowadays, I used their website. Initially, I liked the website seeing how they have shown pizza shapes and you can add or remove toppings on left or right side or full pizza. However, it was a horrible experience going forward. Firstly, there is no information on "delivery" or "take out" and you can't tell if the restaurant offers delivery, until you add pizza to cart and move to check out. This is absurd. Why would someone spend so much time to know at the end that delivery isn't available. Delivery was available but this information should have been clearly mentioned on home page or in another clearly mentioned link.
FIRST TRY: When I reached the checkout page, suddenly all my choices automatically got adjusted. A message appeared for just one second or two, that I believe read that your choices have been adjusted. Suddenly I saw that my choices of toppings were replaced by some others. I had a vegetarian toppings as we don't like any meat on pizza. However, those were replaced by bacon, pepperoni and a few others. So we started again.
SECOND TRY: Since mobile website gave problems, I picked up my laptop and started building my pizza again. When we completed our order and checked out of cart after selecting VISA as method of payment, suddenly we were directed to home page. OBVIOUSLY, we thought there was some error as we didn't get any screen to enter credit card information or order confirmation page.
THIRD TRY: We started yet again, built our pizza, reached till the end and exact same thing happened i.e. after selecting visa, we were directed automatically to home page. This was so frustrating.
We then decided to order from somewhere else, however, I went into my inbox to see if I have received any email. I had received one email, without any details or order number, just laying out my phone number and expected time of delivery. Then I noticed another email coming in that also had my phone number and EDD. I was confused if these are for one order or two. The only differentiating factor was EDD which was different and that's when we realized that these guys have the worst online ordering system - never seen before, even years ago - let alone think about how technology is nowadays. So these were the facts, that were so difficult to discover:
- Panago doesn't accept online payments. So when you select visa or cash, etc. they just know how you are going to pay their delivery guys, who carry credit card machines
- You don't get to show any order confirmation page and only an email is sent
- Don't use mobile app or website as that has issues. You might get a totally different pizza than you wanted.
QUALITY OF FOOD
We order half pizza with mozzarella and other half with goat cheese. The mozzarella side was very good. A nice crust and good taste. However, extremely poor quality of goat cheese was used. I am a big fan of goat cheese and have eaten it on pizzas not only in Canada but many other countries. However, I never encountered that bad .... poor... extremely poor quality of goat cheese. In fact I have not encountered anything even close to that.
CONCLUSION
1- Basic pizza is good
2- You want to be careful about toppings because apparently they use some cheap quality toppings
3- Ordering with Panago is a very frustrating process, at least for the first time. It may become better once you know their system is extremely poor and you would not get any order confirmation page. So look at your email, refresh the inbox and wait for their email to come, which is the only way to know that the order has been placed.
I hope this review helps others! I also hope the company takes these seriously and makes the required changes to their technology.
- Jehanzeb read more