I don't recommend doing business with Keven Kerns at Kerns Auto in Chelsea. My bother-in-law…read morepurchased a used car 5 days before he had serious stoke, he's still in the hospital, so we called Keven and he said yes he would buy back the car and when my nephew brought the car back, Keven wanted to buy the car back for $1500 less then the $5000 price tag on his invoice. Really?? making money on a stroke victim. Great business practices. So if anyone needs a used car we will be happy to sell it. Headed for Market Place - I was not going to let him rob the family of $1500.

When our 1986 Honda Accord (my wife is the original owner) needed a water pump replacement. I could…read morenot get it done myself due to a rusty and badly seized bolt holding the water pump-alternator bracket. I called almost every auto repair shop in Chelsea, Dexter, and even Ann Arbor area but nobody was willing to touch this 37 year old car. Then I called Jeff who was willing to take a look. I got the car towed to the shop and John got the seized nut out, remove the bracket and replaced the water pump. The cooling system was refilled and tested for no leak. I was very impressed by the professionalism and excellent service. I know now where I can get our collectable Honda serviced when I cannot do it myself. Thank you the excellent service team at Kern.

Very help had a blow out on my 5th wheel around 3:00 and they had what I needed and took care of…read moreme. In and out great job at a great price. People there do a great job with great service

Made an appointment and arrived on time only to stand in line for 20 minutes. Very frustrating as…read morethey answer all phone calls and make appointments and answer all questions from the phone calls very quickly. Even answering calls and giving prices for new tires whiles multiple customers stand in line. But once you arrive, all customer service becomes like slow motion. So what should have been a 30 minutes appointment took over two hours. This is my second time to experience this lack of customer service. I spoke with a manager who was very dismissive. I've been a customer for a long time but will be going elsewhere from now on.

I would give Mark's Auto service TEN stars if I could. You know those days where everything seems…read moreto not be going your way? And then you get a flat tire on top of it?!? Ugh, put me back to bed and let me start again tomorrow.. Well imagine THAT scenario and then you come across this place. And they are SO generous and HONEST! (Ladies, we know how hard it is). It can really turn your whole day around! Garet, thank you for helping turn my day around! Heck! My week! There needs to be more people like you in the world! I took a card and I'm sending it to everyone I know! Tell your sister to be ready to schedule a bunch of appointments! (Mike who was working the front told me she usually tends to the books, if I'm not mistaken). If you're looking for a fair, kind, honest auto shop, Mark's Auto Service is the only place!

Top notch customer service, fair pricing, and they even offer [local] porter service. You won't…read morefind that too often in large cities! They may not have a fancy office or waiting area, but seriously - who cares!! It's the delivery on the service that matters, and THEY DELIVER!!

Where do I start? I absolutely love this place! Last year I was endlessly searching for new tires…read morefor my vehicle and getting out of this world quotes. I finally stumbled on this little place I had never heard of and gave them a call. They gave me an outstanding price on new tires including installation I was sold! The owner is so kind and outgoing it's a great little shop. Since I purchased my tires I have went back a couple different times for minor vehicle repairs and they have never failed. Prices are awesome service is quick and owner is honest. I would definitely recommend anybody to give them a call they are super helpful over the phone and have no problem giving you a quote.

I really like this place. We've brought two different vehicles here now and both times were treated…read morewith respect, their pricing is fair, and they are honest. I'm so glad this place was recommended to me.

I was trying to get a slow tire leaked fixed. I had been topping off the pressure many times over…read moremonths. It was losing a pound a day in the cold weather. Express was my third try. On the first try I went to Costco with an appointment. After waiting 45 minutes, they told me they still were not ready and did not know when they would be. So I cancelled and left. Costco is famous for making people wait to excess. On the 2nd try I went to Monroe with an appointment, but they said they did not see the apointment on their system - it being a new off-shore reservation system that did not always work. We left the car. We came back in 45 minutes and they had not started. They were confused about which car was my car thinking it needed transmission cover work. I finally got them to look at the tire, and they said they could not find a leak but to come back if it keeps leaking. That was after I had already explained that I was refilling it every few days when I took it in. Communications at Monroe needs work. So on the third try I wend to Express Tire Saline with an appointment. They started on it right away. They spent no small time diagnosing the problem. It was not the tire nor the valve as I had thought. It was corrosion around the rim allowing the slow leak. They had to dunk it in soapy water and then remove the tire from the rim altogether to find this, and then they had to grind off the rim corrosion to fix it and apply a rim sealant. For $28 cost to me (staying with their phone price quoted) I think they deserve some Kudos here. The tire has not lost any air since they took care of this. I highly recommend Express Tire Saline for tire repair, and they do other work there too. :-)

It was unavoidable: my 2015 Prius needed new tires. The previous set were 6 years old and that's…read more42 years in dog years, isn't it? I was able to get a 25% discount through my insurance company on Goodyear tires and this shop was a qualified installer. When I showed up for an appointment, Jason, the manager, efficiently processed everything relating to the tires. I also asked about a brake fluid flush and fill, as well as coolant, both of which they were able to do then and there and at a price at least 30% below what the Toyota dealership had quoted. They also, upon my request, checked the brake linings as I thought that, at the ten year mark, I might need new pads but according to their mechanic, the car was still at a safe level so I can wait a while for that. I also don't drive all that much so that might also contribute to the condition of the brakes. I appreciate that they didn't try to upsell and scare me into thinking I needed to drop some 800$ on 4 brake liners. (Toyota have quoted an estimate of some $1200. No surprise there. But I think everyone knows that a dealership will be pricier than an independent shop. ) Bonus feature is that there is free tire rotation and brake check. In sum, I was sold on returning to Goodyear Auto Service and am happy to know of somewhere reliable for service that is not the Toyota service and dealership out on Auto Row on Jackson.

The service here was phenomenal. We ended up with a nail in a tire that had just been replaced…read more Both times working with them has been a pleasure which is hard to come by when feeling the stress of your only car being out of commission! The service has been thoughtful, efficient, and downright generous! It has felt like genuinely human interactions in the best possible way. Thank you!!

I was going to Plymouth, my tire blew out. A gentleman at the close gas station called ahead and…read morethey were expecting me. There was a large hole in my tire, which they filled within 30 minutes. Hassan was so nice to me, I was with my teenage son and we were not familiar with that side of town. I recommend them so highly! They were fantastic.

Very rude. Absolutely terrible customer service. Had to call back several times after being placed…read moreon hold several times. They left me on hold for over 15 minutes. Do not patronize this business I repeat do not patronize this business. I repeat do not patronize this business. It is a waste of time.... If I could give this business zero stars, I would

I woke up today to see my car sitting in the driveway with a flat. Bummer. So we thought about what…read moreto do... patch, or replace. We did some searching around on the internet, some measuring of the tread, and determined that it was patch-time. So we called the local tire place and they said to come on over before noon (Saturday). So we popped in there around 10:15, and walked out about 30 minutes later. There's something really great about living in the country - quick service, and for $20. Really great guys working in here (father-son duo), and really great prices. They will even come to you if you need it (not sure on the price w/ that, just give them a call!) My dad has gotten a bunch of smaller tractor tires patched there as well, for $14 each. The price on the new tires seems about on par with other places (just a touch higher, but to be expected). Overall could not be happier with this place. Just what you want when you have a bum tire - someone to help you out quick without breaking the bank! (But you could always go to the Bridgewater Bank Tavern instead, which is right across the street.)

I stupidly drove my skid steer over a spike putting a big hole on the side wall of the tire. These…read moreguys got me a new tire mounted and ready to go in 15 min. Great service and price.

This guy has saved so many of my tires over the years. Friendly quick service and he even was able…read moreto save a tire I thought I would have to toss after hitting a pot hole. Thank you for all the times I was able to get to work because of your good work.

Great place to buy tires , get a repair , or get tires rotated and balanced . No 4 hour wait like…read morethe big chain store . He does the work right there while you sit in your car and wait . May have a little wait depending how many people are already in the shop already being serviced . Has really good used tires with high tread and he stands by them with a 30 days warranty. Very reasonably priced . Also mike as a person is very friendly , positive and knowledgeable. Only place I go to and would never go anywhere else . Strongly recommend. If you need a whole set of tires he does schedule Saturday morning appointments . Enjoy hope this helps with your decision. Give him a try I don't think you will be disappointed.