When our 1986 Honda Accord (my wife is the original owner) needed a water pump replacement. I could…read morenot get it done myself due to a rusty and badly seized bolt holding the water pump-alternator bracket. I called almost every auto repair shop in Chelsea, Dexter, and even Ann Arbor area but nobody was willing to touch this 37 year old car. Then I called Jeff who was willing to take a look. I got the car towed to the shop and John got the seized nut out, remove the bracket and replaced the water pump. The cooling system was refilled and tested for no leak. I was very impressed by the professionalism and excellent service. I know now where I can get our collectable Honda serviced when I cannot do it myself. Thank you the excellent service team at Kern.

I don't recommend doing business with Keven Kerns at Kerns Auto in Chelsea. My bother-in-law…read morepurchased a used car 5 days before he had serious stoke, he's still in the hospital, so we called Keven and he said yes he would buy back the car and when my nephew brought the car back, Keven wanted to buy the car back for $1500 less then the $5000 price tag on his invoice. Really?? making money on a stroke victim. Great business practices. So if anyone needs a used car we will be happy to sell it. Headed for Market Place - I was not going to let him rob the family of $1500.

The employees spent time to explain my issue and fixed one of my tires for free. These guys offer…read moregood customer service. I will definitely visit this location in the future!

Bought and paid for new tires in February. Went to get an oil change somewhere else; they told me…read moremy tires were old. I told them that was not possible, as I had just been to Discount Tires (this Ann Arbor location) 6 months prior and had my receipt to prove it. Went back to Discount Tires to have them check, and they had not changed my tires. So in February, I had sat in their store for over 2 hours, paid over $1200, and NOT received any new tires. Then in August, when I went back and they put the correct tires on, I asked about some type of refund, since I had been driving on old tires for 6 months when I thought they were new, and if the oil change guy had not told me, I would not have known. They told me that that was not possible since it was over 30 days, even though it was over 30 days because I assumed I had new tires on. I could have popped a tire, been in an accident during winter, and they also just did not do their job. Terrible experience and will not be going back. Oh the story gets better. 24 hours later I left for a trip 1.5 hours away and my tire popped within 10 minutes of the drive. Horrible horrible experince, service, and quality. How does a brand new tire pop so fast. Probably because discount tire rushed the job that they were supposed to do months ago. I will never be recommending anyone to this location.

MARK'S ad says "Honest" and he is. Office very professional and helpful. My husband took his car…read moreto MARK'S for years. Now I do. i am VERY impressed with the staff, service and repairs. The prices are fair too. Did I mention they will drop you home while they work on your car and pick you up when it's finished. Service with a smile. Thank you so very much. Penney Veilleux

I would give Mark's Auto service TEN stars if I could. You know those days where everything seems…read moreto not be going your way? And then you get a flat tire on top of it?!? Ugh, put me back to bed and let me start again tomorrow.. Well imagine THAT scenario and then you come across this place. And they are SO generous and HONEST! (Ladies, we know how hard it is). It can really turn your whole day around! Garet, thank you for helping turn my day around! Heck! My week! There needs to be more people like you in the world! I took a card and I'm sending it to everyone I know! Tell your sister to be ready to schedule a bunch of appointments! (Mike who was working the front told me she usually tends to the books, if I'm not mistaken). If you're looking for a fair, kind, honest auto shop, Mark's Auto Service is the only place!

Where do I start? I absolutely love this place! Last year I was endlessly searching for new tires…read morefor my vehicle and getting out of this world quotes. I finally stumbled on this little place I had never heard of and gave them a call. They gave me an outstanding price on new tires including installation I was sold! The owner is so kind and outgoing it's a great little shop. Since I purchased my tires I have went back a couple different times for minor vehicle repairs and they have never failed. Prices are awesome service is quick and owner is honest. I would definitely recommend anybody to give them a call they are super helpful over the phone and have no problem giving you a quote.

Way better price than the dealership, and they know what they're doing. I've been there twice for…read morecompletely unrelated tire issues and both times were fantastic experiences. Both times they gave me the price over the phone when I scheduled, and when it was time to pay it was the exact price they quoted. And they're nice!

I was referred here by my neighbor, and went over to get my AC fixed, which broke during a…read moreheatwave. Brought the car in on my appointment earlier today, and it was done within the day! I was honestly expecting this to take longer, but I'm super impressed with how quickly and well they got it done! They made everything pretty easy to understand, too, even for someone who doesn't really work with cars at all. The guys working the counter were nice, too. I'm a bit anxious, but they were REALLY patient with me, which is always appreciated. Highly recommend. Can see why they were so busy earlier this summer!

Always helpful even when "it's not my job" would apply to many people…read more They removed something that was dragging under my car for nothing. I tried to pay and they waved me off. I am a loyal customer for years and even when I moved I still came back for that reason.

It was unavoidable: my 2015 Prius needed new tires. The previous set were 6 years old and that's…read more42 years in dog years, isn't it? I was able to get a 25% discount through my insurance company on Goodyear tires and this shop was a qualified installer. When I showed up for an appointment, Jason, the manager, efficiently processed everything relating to the tires. I also asked about a brake fluid flush and fill, as well as coolant, both of which they were able to do then and there and at a price at least 30% below what the Toyota dealership had quoted. They also, upon my request, checked the brake linings as I thought that, at the ten year mark, I might need new pads but according to their mechanic, the car was still at a safe level so I can wait a while for that. I also don't drive all that much so that might also contribute to the condition of the brakes. I appreciate that they didn't try to upsell and scare me into thinking I needed to drop some 800$ on 4 brake liners. (Toyota have quoted an estimate of some $1200. No surprise there. But I think everyone knows that a dealership will be pricier than an independent shop. ) Bonus feature is that there is free tire rotation and brake check. In sum, I was sold on returning to Goodyear Auto Service and am happy to know of somewhere reliable for service that is not the Toyota service and dealership out on Auto Row on Jackson.

I Googled a place near 7 grand tires for a wheel alignment and it was 4:45 pm I was told get there…read moreby 5 and I did my convertable Nissan was immediately pulled in and looking over by expertise service staff instead of just doing anything I was told to come back Tuesday when it's slower somewhat true pull right in notice wrong size tires immediately I got right size but it took a while to get a tire off the back finally got all four matching tires and now when I get paid I'll definitely go back. These men's and Young Lady are absolutely wonderful I appreciate how they took care of me especially being a women a lot of shops take advantage of us they DO NOT LADIES go HERE for the Job of your AUTO Trust Me Michelle Brown

I was going to Plymouth, my tire blew out. A gentleman at the close gas station called ahead and…read morethey were expecting me. There was a large hole in my tire, which they filled within 30 minutes. Hassan was so nice to me, I was with my teenage son and we were not familiar with that side of town. I recommend them so highly! They were fantastic.

I woke up today to see my car sitting in the driveway with a flat. Bummer. So we thought about what…read moreto do... patch, or replace. We did some searching around on the internet, some measuring of the tread, and determined that it was patch-time. So we called the local tire place and they said to come on over before noon (Saturday). So we popped in there around 10:15, and walked out about 30 minutes later. There's something really great about living in the country - quick service, and for $20. Really great guys working in here (father-son duo), and really great prices. They will even come to you if you need it (not sure on the price w/ that, just give them a call!) My dad has gotten a bunch of smaller tractor tires patched there as well, for $14 each. The price on the new tires seems about on par with other places (just a touch higher, but to be expected). Overall could not be happier with this place. Just what you want when you have a bum tire - someone to help you out quick without breaking the bank! (But you could always go to the Bridgewater Bank Tavern instead, which is right across the street.)

I stupidly drove my skid steer over a spike putting a big hole on the side wall of the tire. These…read moreguys got me a new tire mounted and ready to go in 15 min. Great service and price.

This guy has saved so many of my tires over the years. Friendly quick service and he even was able…read moreto save a tire I thought I would have to toss after hitting a pot hole. Thank you for all the times I was able to get to work because of your good work.

One of the worst companies that I've ever had to deal with in my life, they are running a scam and…read moretake no accountability in the work they do on their customers vehicle vehicles do not do business with these people