The employees spent time to explain my issue and fixed one of my tires for free. These guys offer good customer service. I will definitely visit this location in the future! read more

Bought and paid for new tires in February. Went to get an oil change somewhere else; they told me my tires were old. I told them that was not possible, as I had just been to Discount Tires (this Ann Arbor location) 6 months prior and had my receipt to prove it. Went back to Discount Tires to have them check, and they had not changed my tires. So in February, I had sat in their store for over 2 hours, paid over $1200, and NOT received any new tires. Then in August, when I went back and they put the correct tires on, I asked about some type of refund, since I had been driving on old tires for 6 months when I thought they were new, and if the oil change guy had not told me, I would not have known. They told me that that was not possible since it was over 30 days, even though it was over 30 days because I assumed I had new tires on. I could have popped a tire, been in an accident during winter, and they also just did not do their job. Terrible experience and will not be going back. Oh the story gets better. 24 hours later I left for a trip 1.5 hours away and my tire popped within 10 minutes of the drive. Horrible horrible experince, service, and quality. How does a brand new tire pop so fast. Probably because discount tire rushed the job that they were supposed to do months ago. I will never be recommending anyone to this location. read more

Discount Tire - Tires Near Me - Ann Arbor, Michigan

Very help had a blow out on my 5th wheel around 3:00 and they had what I needed and took care of me. In and out great job at a great price. People there do a great job with great service read more

Made an appointment and arrived on time only to stand in line for 20 minutes. Very frustrating as they answer all phone calls and make appointments and answer all questions from the phone calls very quickly. Even answering calls and giving prices for new tires whiles multiple customers stand in line. But once you arrive, all customer service becomes like slow motion. So what should have been a 30 minutes appointment took over two hours. This is my second time to experience this lack of customer service. I spoke with a manager who was very dismissive. I've been a customer for a long time but will be going elsewhere from now on. read more

I highly recommend making an appt and ordering ahead. I had an appt and arrived 10 mins early as requested. Unfortunately, had to wait in line to check in until 15 mins after my appt time. The facility is nice, clean and new. There are seats for waiting but no comforts - TV, vending, coffee, or desks to work, with outlets. There are now no restaurants next door but not too far away if you can walk .3 miles. There is small fridge w bottled water but no signage to know if it's only for employees or if comp for guests too. I waited in my truck until they called me around to change the tires on my RV. The driveway was easy enough to pull in a 35' fifth wheel. Took another 30 mins waiting for someone to signal me to pull around the building to in front of the first bay. They were fast enough working once started. I pulled out around 2.5 hours past my appt time. The value is the best I found when shopping for tires. All in all it was a fine experience. read more

This is special shout out to Carlos (and Team) at the Jackson Street Discount tire. We have been committed to Discount Tire in our hometown in Grand Rapids michigan but while traveling to Ann Arbor, one of our tires failed. We limped it in to this store and Carlos walked out and met us at the car. Did a quick evaluation and back to the welcome desk to figure out what the best option. He was able to access our Hometown records, recommend options and was willing to have someone from the team drive 45 minutes round trip to get us back on the road. As always, Discount Tire came through for us and we were home before dark. Thanks again to Carlos and the Discount Tire Team! read more

Update: 7-6-26: I am writing to reaffirm my 5-star review from a year ago. I just had tires installed on my other car today: I had Michelin Crossclimate 2s installed on my 2014 Subaru Legacy. They are under New Management since my last purchase, with Nick Farris being the outstanding new store manager. As a former quality VP in another industry, Nick is an excellent manager for several specific reasons. First he responds promptly to communications. Second, he offers his best out the door price the first time without playing games. Third, he is highly knowledgeable about tires and the tire industry. Fourth, he exemplifies the Discount Tire core value of treating customers like family. Fifth, as a store manager, he is dedicated to promoting qualified employees from within. Sixth, Nick is not just interested in making a fast sale; he is interested in establishing lifelong relationships with customers as evidenced by our two conversations related to this purchase. I also wanted to make note of David, our service representative at the desk who was kind enough to fit me in today (since I live 30 mi away and was in the area today), even though my appointment was not until tomorrow. Finally I want to acknowledge the service technician (whose name unfortunately I cannot remember) who answered all of my questions regarding the tires and recommended service intervals, before I departed. I highly recommend this Discount Tire location. read more

We were in a rental car driving back to Indiana when our tire wasn't holding air. We went to Discount tire where Tom waited on us. He was very pleasant and told us it would be about an hour but he would help us. We wound having a bent rim, Tom sealed it and said we should be ok getting back to Indianapolis but keep an eye on it. The waiting room was clean, bright and very roomy making it easier for us to wait with our doggie Thank you Discount Tire in Brighton for being so pleasant and helpful!! read more

First timer to Discount tire with a very slow leak in nearly new rear tire. It had a nail and was fixable. Discount tire got me in right away, fixed my tire and to my surprise, didn't charge me! I will be a return customer but hopefully no more nails! Safe driving again. Thank you to the courteous and thorough people at Discount tire on Jackson Rd, Ann Arbor. read more

The staff at this location are very friendly, very professional and very helpful. I had a leaky tire and they got me right in and fixed the leak in under an hour. And for free! You can't ask for more than that. We buy all our tires at Discount Tire and have always found their pricing to be competitive and the service is second to none. read more

I had a disappointing experience at this location. The manage Matt is not professional. The customer service was lacking, as I waited over an hour before anyone addressed me or my request to remove my wheel lock. When I expressed my concerns, I was asked to leave, which felt inappropriate. Additionally, there was a discrepancy with the pricing, as they attempted to increase the quoted price from my phone conversation. I would recommend looking elsewhere for better service. Matt the manager is a racist sack of ! read more

Discount Tire - Tires Near Me - Ann Arbor, Michigan

Got a flat last night. I was rockin' the spare but I figured you know, I should probably take care of that. I'd been to Discount in the past and they were awesome. I saw on Yelp that you could make an appointment online so I did that and got a spot at 4pm for the same day. Score! I went at 4 and they took me right away. We went to my car together and I told them what happened and we went over everything. They pulled the old tire out of my trunk and we immediately saw the hole. It was pretty sizable but they said they could repair it which was awesome. I was told it would be about an hour so I walked over to Panera a couple of doors down and got a snack and a beverage to wait. They have a text system that gives you updates on the status of your car which is awesome. I watched it go from waiting, to in the repair bay, to ready. I walked back over (less than an hour, actually) and went inside to grab my keys. Since it was a minor patch they didn't charge me! I protested but they told me it was something they do all the time which I thought that was so nice. Yesterday when I had a flat and was stuck for 3 hours waiting for a truck I was SO stressed. But today they made the final bookend of that crappy time totally not awful! Thanks, Discount Tire! Come here for a patch or a whole new set of tires. Everyone is lovely and they deserve your business! read more

This is now my new go-to Discount Tire location. It's a little bit of a schlep for me, however the last few visits to the DT closer to home were a travesty. Seasonal tire changes, with an appointment, with tires already on wheels should be a quick in and out. And here... miraculously... it was! It's clear that DTs all around the region are woefully understaffed. I am sure it is as frustrating to those working there as it is to those who come in for service. For all that is good and holy, do not show up without an appointment. You will be there all day, if.... and that's a pretty big if... they have the bandwidth to solve your tire issue. I do wish there was an express line for those with appointments, as I have seen at other DTs in the past. That way I could be spared some of the stress and anxiety of listening to person after person ahead of me in line being told the bad news about how long it would take to be seen. The tire tech did forget to reset the the pressure sensors in the tires, however I have started to realize this is a thing that is often overlooked. So I asked before driving away, and he was able to take care of it on the spot. Which was great, because I did not have to return for a "quick" issue and try to pop in without an appointment. Do. Not. Pop. In. Without. An. Appointment. Ever. Full Stop. I pray DT gets the staffing help they need, or raises their hourly wage to draw in more employees. Whatever needs to happen, I would gladly pay a little more to experience the service that drew me to this regional chain in the first place. But bonus points for getting me in and out quickly on my most recent visit. read more

The only place my family uses for tires...always quick and reliable. My son had a slow leak is the same tire twice in a couple weeks and they had him in and out and at no charge. We remember that when it's time to buy new tires read more

Five stars for absolute five star service!! This store is by far one of the BEST most reliable, professional, friendly, and efficient tire shops in greater Ann Arbor Area. Are you in need of DEPENDABLE quality tire care? Do you need AFFORDABLE and SAFE tires for the road that won't break the bank? Then you need this exact Discount Tire Shop!! You'll be seen by the most remarkable team of professionals who give expert care with quality service. They aim to always have your vehicle ready in literally less than an hour! I'm talking in and out in 45 minutes guys! The store manager, Matt, leads an effective and incredible team of individuals that prioritize you as the customer and aim to meet any needs you may have. As a childcare professional and a new mom, I need to have a vehicle that is safe to transport such precious cargo. So I require safe tires. Almost every other tire shop I've been to in the Ann Arbor Area has always had something lacking. More often than not, I'd received poor quality/disappointing customer service, less than clean atmospheres, or unbearably long wait times. Also, frequently ran into the problem of the safer tires being absolutely out of my budget/price range. I knew I needed a shop I could get affordable and safe tires without having to worry about my financial restrictions. After bringing my car in to Discount Tire, I will never visit any other tire shop again. I felt treated with nothing but value and respect. After a quick consultation with the Work Flow Manager, Riley, (who was exemplary, kind and professional) I felt heard and most of if not all of my concerns were met! Four highly rated tires, installed in 40 minutes, on a discounted price! Even better, the team was very friendly and approachable and very committed to efficiency. They were clear that the top priority was making sure my vehicle had safe tires. I felt like my concerns were very heard and all my needs were met. This team goes above and beyond for customer care and tire safety. I HIGHLY HIGHLY RECOMMEND this location for any of your tire needs. From a fixing a flat, to repairing a slow leak, or even winterizing your tires, this Discount Tire Shop is where you need to be this year for your tire related needs. Thank you for all your hard work and dedication fellas! You've provided me a safer car to me and my precious cargo. Gratitude. As a mom and childcare professional, you don't understand how deeply I appreciate it. Thank you! read more

The guys were super helpful with getting our Focus RS back on the road on 5/11/24. With the limited tire selection available for this car the new tire had to be ordered. They helped us put one of our winter spares on the car after they closed. Hats off to them for their service! read more

Discount Tire - These damn Michigan potholes - Tires Near Me - Ann Arbor, Michigan

Called first, William said he could get me in and out within an hour. Guy said 1-2 hours when I got there. 3 hours later, the tpms sensors were installed. While sitting there for 3 hours I heard William tell several other people on the phone to come on in and we'll get you done in an hour. What a crock! read more

So sad. Been going to Discount Tire for decades. The pandemic really blew them up. They no longer have the capacity to answer phones and deal with customers. They encourage "order online and reduce wait by 30%" but online info is not current or relevant with stock etc. Yes worker shortage, yes shipping crisis, and so I hung in for a while but then got fed up and tried Belle Tire. They answered their phone in like 30sec (more like 20min for Discount Tire) and got me an appointment in days) rather than 2weeks+ for DT) read more

Discount Tire on Jackson has been our go-to place for tires and tire maintenance since moving to the area. Service is always top notch, and it's a great value to get so much basic maintenance without charge. Today Dan went above and beyond to ensure a bizarre wheel lock size didn't hold us up much and wouldn't be a problem in the future. I appreciate it! read more

I have suffered for years with tires that don't hold air. Even though I requested a TPMS relearn after rotating tires they didn't do it. I called the store and asked about it and was told that it was not necessary! My car doesn't automatically learn the tire position so it absolutely is necessary for me since I have to add air often. ROTTEN TIRES ROTTEN SERVICE NO LONGER A CUSTOMER! Was a customer for decades. read more

Incredibly friendly & knowledgeable! Got me in early and out early! Pleasantly surprised. Thank you!!!!

No integrity. When in for a rotate and balance. Came out with new 20 solid lug nuts for $176. It's a Ford truck, not a Ferrari. Apparently, Ford lug nuts have chrome covers and are easy to damage. The A2 store brought this to my attention while I was up on the rack. Their solution was to sell me replacements for $176. Interesting. I later found out the national cost at Discount Tire was $80. When I returned to the Texas Discount Tire, I was told I was grossly over charged and they refunded the full $176! Beware, this location puts profit ahead of customers. read more

I started going to Discount Tire because the Belle Tire in Plymouth tried to rip me off. I went in with a flat and they told me I needed a new tire. When I told them I was going to try another place, the scumbag working there put the tire and the rim on the ground in the parking lot, and shut the bay door on me. They didn't even put the tire back on the rim. . When I took the tire down to Discount Tire, like 15 minutes later, they said it was fixable and patched it for free. They even put the tire back on the rim and hung it back up on the back of my jeep. They didn't even charge me. While the kid was lug-nutting it back onto the spare tire thing on my jeep, I asked why it was free and the kid told me they like to help people. I told him Belle Tire lied and said the tire was irreparable and he said, "I'm not surprised. They do that." Belle Tire DOES do that. They rip people off. And they get angry if you try to stop them from ripping you off. Never go there. Go to Discount Tire. They won't screw you like Belle Tire will. Now that you have read this, if you go to Belle Tire and they rip you off like they tried to rip me off, you deserve it. read more

What a phenomenal team. I needed a last minute tire patch and called an hour before closing. They added me to what appeared to be an already packed schedule and were so nice, incredibly courteous, efficient and effective to boot. Back on the road with almost no time lost - huge thanks to the team! They really made it as pleasurable of an experience as you can get with any tire or car issue. Highly recommend. read more

As someone who knows nothing about cars, I dread having to deal with even the most basic maintenance. My car was overdue for a tire rotation, so I scheduled an appointment online with Discount Tire based on the great reviews. Wow! I couldn't have asked for a more seamless experience. I was immediately greeted by Justin, who assessed my tires. I stayed in the store as the mechanics did their thing, and the waiting area was spotless. My car was brought to the front door once everything was done. I was in and out of the store in less than 30 minutes. Even though I had never stepped foot into a Discount Tire before (much less bought tires from them), the tire rotation was free. No upsell; no talking down to me, even though I'm clueless about tires. I'll be returning for my future tire-related needs! read more

This place! Let me tell you the way they take care of each individual patiently giving each person the attention that they need with looking at peoples tires to looking in the computer for the best deals they can find and just simply taking the time to take care of you is beyond amazing I for one was so stressed out after leaving Goodyear due to needing an alignment which turned into needing two rims and two tires and them trying to charge me 500$ per rim which I knew was not right I left after they told me there was nothing they could do for me since I wouldn't buy 500$ rims from them drove down the road to discount tire and they sold me rims for 140$ a piece I couldn't have been any happier what a deal! For a Yukon rims are not cheap but I wasn't going to sit and settle for the first number thrown at my face! I went here to discount off Jackson road and they took care of me and I felt cared about nothing cold about the visit or the service they are AMAZING!!!! read more

Excellent service!! I ordered my tires online, was notified promptly by the store when they had arrived. My husband was able to go the same day my tires arrived to receive service. The salesman who helped him in store went by the name Reed & was extremely professional & polite. If you need new tires or service work, I definitely recommend Discount Tire in Ann Arbor! read more

This is the best place to came for your tires!!! I had a flat tire today. I'm driving back home and I must stopped to fix it. The guys working here take their job seriously it has been very professional and understanding in my situation. I highly recommend you came here to get your tires Prices very Discounted. Like the name. Service very professional and the attention they give you make you feel very special. Unique. Rich helped me today!! What a wonderful heart he has. Thanks you. Very much ... Im very great full because he was very concerned about my safety. I give all the stars read more

I'm always impressed with their professionalism, friendliness, and speed at which they work. The free tire repair and air checks are great perks of being a customer. read more

I waited a really long time for service, trying to get a leaky tire switched out for a replacement I had already purchased elsewhere. The guy apparently got confused and rotated my tires, then when we sorted that out, must have replaced the new front right tire, rather than the one that was actually leaky, because after four hours, I still have a leaky tire. It's the back right now, and I'm out the tire I bought. They were friendly though read more

Great customer service, see Matt he was amazing. He always had a smile and saying hello to customers, while he was making sure everything was running smoothly read more

Highly unreliable! Had to go back twice for the correct pressure sensors. Which never got worked out correctly. Also installed one tire of a different make than the other three. read more

I've had uniformly great service at Discount Tire and this store was the same. Great service. Unfortunately, ordered 2 sets of snows (before the big storm), and they were no-stocked by the company. Not a problem with discount though. I waited about an hour for them to fix a slow leak and watched them professionally handle all sorts of customers. read more

I made an appointment to have a leaking tire fixed. Although they did a great job at fixing the tire. They clearly did not take the time to balance the tire as is required anytime you remove tire from the wheel. So as soon as I got on the highway I noticed how much more pronounced vibration while driving. They created a problem that didn't exist prior to my visit. Now I have to drive all the way back to the store for another hour or 2 of sitting in the parking lot well they correct the error. read more

we ordered tires for our fifth wheel and brought in our old tires and wheels to have the new ones mounted, when i called to make an appointment I specifically told them we wanted to keep the old tires, and when my husband dropped them off made sure to specify that we wanted to keep the old tires for spares. When they called to tell me the tires were ready to be picked up I said ok and you have the old ones as well and they said yes. When we picked up the tires they gave us the new mounted tires, but the old ones were not there. When asked they said that we paid for disposal of the tires and why woykd they keep old tires. this was mind blowing to me after multiple conversations of us wanting to keep the old tires. Will not be returning to discount tire ever after they were so dishonest and rude, taking no accountability for their mistake. read more

A proper appointment probably helps --- when I called in for a winter tire swap, they said just come in for first-come-first-serve. That ended up being 2 hours (1:30 waiting, 30 min of the car actually in the garage). The waiting area is fine, the people are friendly (bordering on over-solicitous), and there's some basic coffee. The actual work was done well. Still, I'd hoped for faster than a 2-hour visit. read more

I had a flat tire that needed to be repaired. Every other nearby tire store could not fix my tire until the next evening. Discount got me in that same evening (although there was a bit of a wait) the people were super helpful they patched my tire and filled up the rest with air. They have great customer service and I would definitely recommend! read more

Please take your car here for all your tire needs! The staff is super helpful and kind! Greatness is exemplified in the man named rich he truly went above and beyond to make our experience today great I had to bring my two children with me as I am a single mom and my son is autistic and ADHD and the compassion this man showed my special needs son was tremendous he may never see this review but that man has truly made my day and touched my heart with his kindness! read more

I've been taking my family's cars to Discount Tire since the 1970's. Over the last few years there has been a definite decrease in the quality of the service at my local stores near Ann Arbor (Carpenter Road and Jackson Road). Here are the good things: 1. Their prices are competitive 2. Their staff is friendly and polite and try to be helpful 3. Their policies are solid regarding fixing damaged tires and the like if you buy their tire "certificates". The problem is that the quality of their work has really dropped and their follow through especially regarding checking things when they are done with their work before giving the car back to the customer is very lacking. Whenever I bring my car in now for some kind of tire service or purchase I pretty much have to count on returning to the store at least 3 times because of problems they should have noted the first time. These problems include tires losing pressure or going flat once I get home because they were mounted improperly, tire pressure sensors not being installed or set properly, tire pressure not being set at proper values, wheel caps (hubcaps) not being fully mounted in place so that I have to go around and knock them firmly into place, tires not balanced properly the first time, etc.. On one occasion I got home to find that the wheel bolts were not screwed in completely on a wheel. To me this speaks to poor training, management, and quality control. Each return trip to the store sucks up between an hour and 3 hours of my time. At this point I just can't continue to waste these hours of my life and will be changing tire stores. I have informed each store of the problems and they admit they are having them. Hopefully they will fix them. read more

So disappointed in the staff at this Ann Arbor location. My daughter went in to get her tires rotated and somehow one of the technicians knocked the driver window off its track. She noticed before she left & they helped her get it closed temporarily. It was the end of the day & they obviously just wanted to get out of there. They told her she'd have to take it to a to window repair shop & tell them they'd(discount tire) would pay for it then sent her on her way. Well obviously you can't just take your car somewhere & tell them to send the bill to discount tire, no one is going to go for that. I have called discount tire multiple times & have left messages for the manager and he has not gotten back with me. Every time I call I just am given the run around. No one will address the issue or put me through to the manager directly. The technician even admitted to accidentally knocking the window off track. Now we have a repair for over $300 for something we didn't even do. I definitely feel like they took advantage of a young girl, such bad business. read more