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    Palm Tree Auto Sales

    5.0 (4 reviews)
    Open 11:00 am - 5:00 pm

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    Wallace Chrysler Dodge Jeep Ram

    Wallace Chrysler Dodge Jeep Ram

    2.9
    (134 reviews)

    Coming to this dealership has been frustrating from the start. It would be nice if customers didn't…read morefeel like they were being misled or given inaccurate information when making major purchases. There needs to be more accountability. I purchased my used Jeep Wrangler about a year and a half ago and also purchased an extended warranty that was clearly explained to include service coverage so I would not be paying out-of-pocket. At the time of purchase, I specifically confirmed that I could go to any Wallace dealership for basic services like oil changes and tire rotations. I was told absolutely yes -- the only exception being if there was a vehicle issue that required a Jeep dealership, which is completely understandable. I live next to Wallace Hyundai, while the Jeep location is 30 minutes away on a good traffic day -- and anyone who drives U.S. Route 1 knows that's not always predictable. A few months after purchasing the vehicle, the check engine light came on. While diagnosing that issue, I was told I needed four new tires. This made absolutely no sense considering I had just purchased the vehicle and work from home, so my mileage is very low. I declined the tires and discussed it with my husband, who works on million-dollar Dassault Falcon jets -- the same type owned by Taylor Swift and formerly by Jimmy Buffett. Needless to say, he knows what he's looking at. He confirmed I only needed two tires, and even that was not urgent. After raising the concern with customer service, I ultimately received two new tires at no charge. However, when I later asked the original service advisor why I was told I needed four tires but only given two, there was no explanation -- just silence. The next issue involved trying to schedule routine service. I requested to book my oil change and tire rotation at Wallace Hyundai, since I had been told I could go to any Wallace dealership for basic service. After calling twice, I was then told I could only go to the Jeep dealership -- which directly contradicts what I was told at the time of purchase. When I went to the Jeep dealership for service, I thankfully had a different advisor who was professional and helpful. On a prior visit, I had asked for a simple oil change reminder sticker to be placed on the windshield since I don't drive often. The previous advisor refused and told me to "just check the percentage on the screen." This time, the new advisor couldn't believe I had been denied something so basic and placed the reminder sticker on the vehicle himself. I also attempted to speak with management regarding the conflicting information about where I could service my vehicle, but that concern was essentially brushed aside. At this point, it feels like there is no accountability within the building. When customers raise valid concerns, they should not feel dismissed. Moving forward, I will be taking matters into my own hands and changing my warranty coverage to one that allows me to service my vehicle at any Jeep dealership without confusion or contradiction. I simply expect transparency, consistency, and honesty -- especially when making a major purchase.

    Where to begin. First, when ordering my dream car I stated I do not want any chrome, I'd like all…read moreemblems and otherwise what would be chrome to be in black. The salesperson said he understood. When I went to sign the order contract I asked again, there will be no chrome, correct? He said yes, see I put Mopar black package. With that, I signed. 5 months later my car was delivered with chrome. I was extremely displeased. I was told my salesman that helped me no longer worked there. I was told because I signed the order contract there was nothing they were willing to do about it. I told them the discussion with the salesman I originally spoke to and what he said about the Mopar black package. They said, no that isn't what that means. (Like I'm supposed to know their car terminology.) They were unwilling to fix what their salesman did wrong and forced a car on me I didn't want because I signed the order contract. Fast forward to bringing my car in for recall service. I dropped my car in the morning after being told it would take roughly an hour. The service advisor says I'll get a call by 2:30 because I could not wait. At 3:30 I keep getting a voicemail. I called and finally spoke to a service advisor, not the one I saw in the AM, I am told they can't get to my car today and they want to keep it or reschedule. Seriously? My friend brought his car in for recall. The service advisor said they will call when it was ready. There was no call. My friend called to check on it and was told the service department was closed and he could not pick up his car until the next day, leaving him without his car. So they kept his car without calling him or asking him. Complaining to this dealership falls on deaf ears, nobody cares and nobody sincerely wants to help but, they are more than happy to charge your credit card, that part is very efficient. This is a pattern with this dealership. It has made owning a car I saved for years and years to get, a nightmare to own. I will not be returning. Anyone reading this, buyer beware. A failure from start to finish. I'm taking my business where I'm appreciated and getting rid of this car. Thanks for the nightmare.

    Wallace Nissan

    Wallace Nissan

    2.2
    (75 reviews)

    Some years back my wife and I suffered a financial meltdown. We needed to get rid of a truck and…read morepurchase a vehicle. The credit issue was preventing us from getting a deal. In walks Garth Hollar - now a manager, he walked us through everything, got us in a used car and financed through Wallace. Fast forward nine months - I go to Garth, who is now with Wallace Nissan. I said I wanted a new truck. Garth had a pre-certified 2012 Titan with good miles, and an extended warranty. With credit being the issue - he went to work and got me the truck with the warranty and a good payment. Now a few months later, my wife's Coggin Honda Accord had four months left on the lease and they wouldn't offer a lease to us. In walks Garth, gets us a 2015 Altima with leather and bumper to bumper. I am a person of loyalty - it's a good thing they own different dealerships because I'll only shop at wallace - they took care of my family, even went to our lawyer to let them know what we did to work it out. I'll only shop at Wallace - anywhere else and I feel Id be cheating. THANK YOU GARTH!!!! Just a post note - after two encounters with Nissan Service at Wallace Nissan - avoid extended contracts with them. And if you return something - make sure you have that credit card on you since they "don't keep records". Service should learn from sales how to do business.

    I been going to Wallace nissan for years, service was awesome then, lately not so good. its been…read moredeteriorating and rapidly, to the point of no return. the service personnel are the worst noone wants to help all while starting at the computer with no one in front, attitude if ask a question. I took my car for oil change I mention to the lady that took the order I was going to wait because I live a bit of distance after 2.5 hours I went to check she stated it was going to be much later because was waiting for the tech. I told her I should take the car, she handle me the keys with an angry unpleasant attitude and still no excuse of why the delay,so I left it called to speak to the manager no luck the girl told I had to tell her of the situation before she gets the manager. am still waiting for the Wallace of Stuart to reach back to me. save your money there's other places that are happy for your business & give you service with a smile. wish I could give it half star or a 1/4 star.

    Palm Tree Auto Sales - car_dealers - Updated June 2026

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