First of all, I'd like to say the salesperson ANDREW was the only employee that I really liked to talk to. He's a nice guy and did his job the right way! But other than that, I can tell you guys that Jose (one of the managers) spoke with me over the phone and we agreed that he would include the leather seats on the deal with no cost. Then, once they had the contract ready to sign, he backed up on his word and told me me that there was nothing that he could do it about (basically leave it or take it)... that's unbelievable! From where I come from, a word worth more than a signature. I was doing a trade in and my Chevrolet Cargo Van had the security light triggered the day that I was going to get the truck. Instead of trying to fix my van and do the deal with Nissan, I decided to take my van to Chevrolet to be repaired and then I went to Wallace Nissan. I spoke with Chris (another manager) and explain to him what happened to my van and that I'd honor the deal that I gave my word, but instead of doing the trade in, I was going to pay the difference as a down payment and still do the deal. He (Chris) told me that everything was fine, that they'd get the contract ready for me in the afternoon. I said OK. But then when I was back to sign the contract, numbers was a little different that what we agreed (leather seats was CHARGED), and again Jose (manager) told me that I had to "EAT the leather seats" if I wanted to do the deal. After all of this, I "ATE the NO COMMITMENTS" that you guys made up and sign the contract. When I was ready to do the down payment, another BIG SURPRISE! YAMI (Financial) told me that WALLACE does NOT accept more than $3,000 on a credit card, which by the way... NOBODY told me at any point HOW I should've done the DOWN PAYMENT. Not even CHRIS... So, I had a 10,200 TOTAL as a DOWN PAYMENT, and I had to pay 3,000 in credit card and I have to drop off a cashiers check of 7,200 this week (which I was NOT expecting to do)... And I know that you guys can make an exception, but at that point (contract signed) nobody cared about the situation and myself! So, I'm really frustrated and disappointed with WALLACE NISSAN. I don't think that any of your employees (Jose, Chris, Yami) are honest people. There's NO COMMITMENT and AGREEMENT! You do whatever it takes to get the deal, you LIE after that first approach, you DO NOT honor your word, you DON'T disclosure requirements for DOWN PAYMENT (HOW should be done)...
That's NOT me and that's NOT how I do business with my customers!
So, NO NO NO... I would NOT refer WALACE NISSAN to anybody that I know!
I'm very UNHAPPY with your store!
And for sure, you guys are gonna get a REALLY BAD REVIEW about the way you run the business.
And NOT ENOUGH... I brought my truck this Monday to the dealership (Scheduled appointment) so they could install the leather seats... It was told to me by the manager Christian that it'd take around 4 hours to install the leather seats! Fine, I dropped it off at 09:00 am and around 12:30 pm I called Wallace twice asking for an update on my truck! NOBODY called me back, so I decided to come by at the dealership myself around 03:30 pm. The salesperson Andrew told me that my truck was NOT ready and will be ready next day! I got frustrated and mad right there, cause that was not what they told me at first sight! It wouldn't take a whole day! So, when I tried to get some explanation with Andrew, he turned his back on me and left me talking alone! I went after to try to ask what was going on and then the manager Jose came to talk to me. I asked him where it was my truck and that I needed the phone number and address of the location that my truck was! For my surprise, I decided to call the place in front of the manager to check on my truck update and BINGO! The girl told me that my truck was ready! So, how's that possible?! Suddenly, 10 minutes after my truck was READY! Is it magic?! Really?!
So, NO... they're NOT PROFESSIONAL at all! Don't waste your time at this dealership! WORST CUSTOMER SERVICE EVER and WORST TEAM WORK!
I'm very FRUSTRATED with WALLACE!
What you guys did to me, it's NOT right. read more