When reading reviews, separate the sales from service reviews. I can see the service reviews have good scores. I had a good experience as well. I was in contact with two tire stores that didn't carry my tire. Essential was stocked with my tires. This could have added two entire days to replacing. The pricing was essentially the same as a place nearby specializing in tires. Next, Marissa, took my questions in a professional manner and coped well with my doubts. When I got my vehicle back the directions to give me the good extra tire + donut were followed. And the oil change reset was done- seems like that is missed regularly at other oil changes. Lastly, I was provided transportation to my destination and had delivery of my vehicle. A nice touch Good job all around! read more

I use Essential Ford for all my F250 service needs. Tom Semonish, the service manager, is wonderful to deal with. He always keeps me up to date of the work being performed. Serena who checks me out is always so pleasant. read more

If I could give this place zero stars, I would. We drove over an hour because salesperson Frances promised us this truck was in "amazing condition." That was a flat-out lie. The truck was a joke, nowhere near what was advertised. And when we got there? Frances was nowhere to be found. The manager wouldn't even come out to face us , probably too embarrassed to admit they were trying to unload that wreck on my son. This dealership is everything people warn you about: dishonest, unprofessional, and willing to waste your time without a second thought. Don't bother calling, don't bother driving here, and don't believe a word they tell you. read more

I talked to Susie this morning about my battery reporting that it was low and about my recall. She helped me with my points and even got someone to come out and replace my battery with no cost to me. She was very informative friendly and helped me get through something I was dreading to do and turned it into a pleasant experience with my busy schedule. She is definitely an asset to the company. Thank you Susie again for all your help and making me have a better day!! read more

Buyer Beware - Disappointed in Essential Ford of Stuart I bought a used car from Essential Ford of Stuart three months ago, and the experience has been frustrating from day one. Despite having a credit score over 800, their initial financing offer was way above market rates. When I brought my own bank's financing, their "deal" suddenly improved--classic bait-and-switch. During the test drive, I asked Alex about a second key. He said he'd check and get back to me. On pickup, no key--and no follow-up. When I called to return the car, he was rude but eventually agreed to send a locksmith. Also on day one, I noticed a front sensor warning. Alex brushed it off and said it would be covered under the extended warranty. Fast forward to today: I took it to a local Ford dealer and was told it would cost $200 just to diagnose, with no guarantee it's covered. I contacted Essential Ford again, and while Susie was polite, management refused to help. This is a $35,000 car. Known issues should've been addressed before sale. I'm disappointed in Essential Ford and Ford overall--customer service shouldn't disappear after the paperwork is signed. Do better, Essential Ford. read more

Was there twice to Essential Ford. The first time, I went inside to look for an available sales agent but was ignored, so left. The second time, I was shown vehicles, however, not without male staff unwittingly or intentionally making careless conversation. Lesson learned. I will not go back, since they "essential[ly" do not seem to be geared toward treating women respectfully, or as serious customers. However, I will share my experience along with quotes from more than one male staff member, with everyone who inquires about this dealership. read more

they advertise good prices but when you arrive all those prices are not available for a host of reasons and lies i tried twice to but a truck but they run me off with the lies and deception look at there reviews low low low for a reason.... read more

Me and my family of five broke down on the Florida turnpike, right before Christmas eve and where towed to Essential Ford Service department. The vehicle required a major repair. The service department was very helpful, even though it was late in the day near Christmas eve. They where professional in every way, helped us get a rental car at a reduce rate for the week. Dustin and the rest of the service department worked with us to find a solution, and allowed us to continue our family vacation. i would highly recommend the service department at this location in Stuart Florida. read more

I just purchased a 2024 Bronco Sport and my experience could not have been better! I was immediately greeted by Sarah and felt comfortable instantly. We had a brief chat about what I was interested in seeing/test driving, and off we went. She discussed different models/options/upgrades and determined which fit my exact needs. Once I'd made up my mind on the vehicle I was interested in, the rest of the process was seamless and simplified. Each department walked me through every step and was both professional and personable. I recommend this location to anyone in the market to buy a vehicle! read more

Essential Ford of Stuart - Car Dealers Near Me - Stuart, Florida

The sales people Are absolutely horrible I basically had to bake the guy to let me see the car on Memorial Day. When I asked him if I could test drive it, his response was well. Is there even a chance you're gonna buy the car? Nobody, I'm just going to a car dealership to talk to you on Memorial Day because I have nothing better to do. Of course I'm gonna buy the car. Is that how anybody wants to be treated when they go to buy a car, such a gross experience at this dealership read more

Service department gives me an app to see the status of your vehicle. I made an appointment and delivered my car at said time 7:40 at 7:42 app said car had a repair order and was waiting to be worked on. So 12 and no change on app so several calls with no one answering the phone I sent a e mail.1:30 another call to service department and someone picked up and told me I was in line. 3 pm app said car was being worked on , so now it is next day and no change on the app , no call from service department and no car. This is no way to do business. I will be going to Mullinax Ford in the future. Update, went to service department this morning and was told they ordered a part and my car would be ready sometime today , such crap, do they think we are all stupid ? Parts are available in the shop especially a common one . read more

They can do better ... brought my vehicle in for scheduled service on Monday 10/02/23) at 08:13am and here it is Tuesday 10/03/23 @ 12:20 in the afternoon , and the dealership has yet to touch/inspect my vehicle - proof in the photo attached - it's their app. Why schedule service if you're not going to be able to perform service. If your excuse is the app doesn't work , why use it? These are management issues plain and simple read more

Essential Ford of Stuart - Here is proof - this is off their web App - this is a no service dept - Car Dealers Near Me - Stuart, Florida

Bought the car back there for the same repair AGAIN. I have had it serviced there since the car was new. I have an issue they cannot figure out. I brought it back in, and they asked me What do you want us to do? I said Well, you need to fix it so I can drive it. Service guys tell me they have tried and do not know how to fix it. No apology, just attitude. I said, If you don't fix it, who will fix it. He tells me they cannot fix it. When I asked what I wanted to do because I could not use my car, he said to take it someplace else. So, Ford is telling me that they do not know how to fix their own vehicles. Wow! Not only are they incompetent, but they are also incompetent with an attitude. I have never experienced an attitude like this. I had planned to go talk to a salesperson about a new vehicle but after that there NO CHANCE I will ever buy a car from these people again. I would avoid this place at all costs. read more

Completely dishonest store. I had an agreement on a final "out the door price" on a 2024 Ford Mustang. I drove 400 miles round trip to get to their store. Even though the salesman Alex acknowledged that we had an agreed upon out the door price, they would not honor their agreement and added $3,000 to the agreed upon price. I've bought over 100 cars in my lifetime and I've never had a sales staff put in writing the "out the door price" and then lie when I drove 200 miles to get to their store. Slimey is too good a word for these people. They look at their customers as victims. As in "how can I screw this customer and not honor our word so we can screw them out of more of their money". I would choose to buy elsewhere, because your word should mean something, and if it doesn't then find someone else to do business with. Not this dealer. read more

i went there about with a recall notice about a year ago.. told them my car was having the issues described in the recall. they tried their best to b.s me. they said that that they would charge me 300 dollars if they found nothing wrong with it. i just told them what was wrong with the car. well they fixed it. now it's happening again. i just got another recall notice. let's see what kind of b.s they use this time. read more

I should have looked at the reviews first . I called and said my current lease was up and they showed a special on the website 399. For a f150 hybrid . and they said they had the special and said stop by that night . Mind you a 45 min drive . I didn't even change from work. I get there . They show me the truck the. They come back with the payment. It was double the special . I asked the girl we're is the special you told me about over the phone . I was told they didn't have that truck. I was so frustrated at that point I told them they were wrong for making me think they had that special and drive 45 min . That's not customer service. That's about as sleazy as it gets . You go ahead and buy at your risk . I wouldn't. read more

Essential Ford of Stuart - This was another deal from ford. Com - Car Dealers Near Me - Stuart, Florida

Second bad experience while trying to purchase a vehicle. Recently went to look at a pre owned explorer. I was looking for an appraisal of my vehicle, The salesman took photos, we went of a test drive. When it came to numbers, they tried to lowball me. They then tried to offer a Carfax offer, when I showed them the offer which was more than what they showed. The manager whom I found out his name is Parker, responded with telling the salesperson" tell him have a great day" completely unprofessional, didn't even physically look at my vehicle, Didn't bother to speak to me before leaving. Once again, you can change the name of the dealership but, not the reputation or character of its employees. Worst Ford dealer around, and once again I went to another dealership rather than give Essential Ford my business. read more

This place blows, came for warranty and they said I removed the intake manifold on a stock 5.0

I leave this review as an ASE & Ford certified technician of 34 years. It's what I do for a living everyday so I know what I'm talking about. Definitely don't recommend going here for service. Brought my truck in for 3 simple warranty repairs. They clearly didn't look at my truck for these concerns. They said the truck had no problem. It has power to the trailer lights all the time. It has a coolant leak and discolored coolant. And an exhaust rattle. 3 simple thing to verify and they said they couldn't. I picked the truck up it has a scratch in the passenger door my dash cam is unplugged my seats (both front seats) are all the way forward I not anyone could get in. I return to my shop where I proceed to make a video on me testing the trailer connector and it shows .3 volts. I also show a picture of the discolored coolant and a video of the rattle and a picture of the scratch and sent to Parker at Essential Ford who ignore for 20 days till I left a google review and called the BBB. Then I received a call from a Rob who left a message with no last name just to call Rob. So when I call the dealership they have multiple Robs which didn't surprise me at this point. Once the correct Rob was located he proceeded to tell me my truck isn't under warranty. As I said I worked for ford till 2022 so I called got the part numbers and called my Ford warranty and they said both part number I gave them were covered. Then I call Rob back and call him out on this and it was then he told me he doesn't wanna work on my truck. I guess he didn't like the fact I did his technicians job. So now I'm left with a damaged truck and the 3 concerns I brought my truck in for. Rob was more concerned that I left a 1 star google review than fixing the mess this dealership made. I contacted the news will see what happens. I definitely recommend you don't go here for service. read more

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WORST dealership !!! If I could- I'd give them a MINUS rating!! BUYERS BEWARE!! Manager will not honor signed lease contract for pay-out!! Charges to just sell car to me and transfer title $2000.00 plus over $1000.00 tax. Lied about charges!! I will never bring my car there for service, oil changes and or new tires!!! read more

Bought a new 2021 Mustang there and it wasn't a good experience. The car is good but the whole process was a mess. We drove back over an hour each way to redo the paperwork that they did wrong the first time. They said they would give us a $60 gas card but never did. Just a poor sales process. The Mustang is nice though. read more

I will start with a summary just to confirm the other reviews, these guys try to take advantage of hardworking people and when they get caught, they hide and try to find the next victim!!! I took my 2020 Ford with 18000 miles in for an oil and filter change. I was told my the service adviser that my brake rotors were shot and needed to be changed! With only 18000 miles I challenged them and was told that the "humidity" might cause that. I insisted on a second inspection in my presence by a senior mechanic who confirmed that my rotors were as good as new!! I was given a card for a complementary service as an apology but when I tried to schedule my service, I was told that David (the Service Manager) placed a note in my folder not to schedule me. So here you have it, guys who try to take advantage of customers and when they are caught red handed - they will crawl back in the hole they crawled out of. Be Careful of those guys!!!!!! The good news, is there are plenty of other Ford Dealers in the area who would love to have the business. read more

This is the quality of the Platinum Edition. Driving down the road and the trim blows off all over the car. Or course no warranty or safety provision covers this poor quality read more

Essential Ford of Stuart - driving down the road and your windshield trim panel blows off, shows the quality of a platinum vehicle - Car Dealers Near Me - Stuart, Florida

BUYER BEWARE!!! I am not one to write negative reviews because I do believe most people are honest and have good intentions. However, I believe my experience with Essential Ford warranted one. TL;DR Essential Ford's negligence has costed me hours of driving, three days leaving work, and a $160 part that doesn't fit my vehicle and I cannot install without dealer programming. There lack of knowledge on their own policy almost costed me even more. After speaking with Ford Parts and Ford Customer Relations, they were unable to offer me a refund or exchange but suggested that I "find a different dealership". I used my Ford pass points to pay for an accessory through Fords parts website. On the website, it said the part fit my VIN and I called the Essential Ford to make sure. The person I spoke to didn't really seem like they knew for sure but said it probably does. As soon as the part came in, I scheduled an appointment for install. Upon arrival, they informed me that they didn't mention that I need both keys for the install and they couldn't do it that day without messing with the trucks computer. They told me once I had both keys, they could knock it out in 30 minutes so I didn't need an appointment. The next time I came in, I walked in around 3 (a few hours before service closed) and told me they couldn't do it because they don't have any available techs that late in the day. Lol, I thought this was a super easy thing that could be knocked out quickly. I come back again a few days later with both keys and earlier in the day. It took them about 30 minutes... to tell me that my part was incompatible and they couldn't exchange it because it is now outside the return window for Ford Parts, so I'd have to call them. They also told me they don't honor Ford Parts online pricing for service and it would be $160 for labor, which I already paid for. I later confirmed this is incorrect and Essential Ford is actually contractually required to honor it, according to Ford Parts. After contacting Ford Parts and Customer Relations, they all ultimately they end up pointing fingers at the dealer and I now have a part that I have no use for. Awesome. read more

Made an online appointment to schedule an oil change and tire rotation. Jon Kieffer was my service advisor. He met me on time, was very professional, provided great service, and my truck was ready within 90 minutes. I was very pleased with their service, their facility and the competent and friendly staff. Thanks Essential Ford. read more

Bought a used Ford 2021 expedition max limited!! Ben made the process so easy and inviting. This had been the 5th dealership, I was specific for what I was looking for and I didn't buy from other dealers because either the vehicle was not what I expected or their service was horrible!! Ben was honest and straightforward from the moment we met him. The vehicle was as in the pictues, drove great, some minor interior issues that he promised to fix. Which he did!!! I love my ford!! Ben went above and beyond to get me a 2nd pair of key/fob. He found a place near me (I live 4.5 hrs away) to get it done and paid for it! I do admit, it took some time but i am more than happy with the service! It is definitely more than i had ever experienced elsewhere. When Ben said he would take care of it he meant it!!!! Thank you Ben again for everything!! read more

DO NOT BUY A CAR FROM THIS DEALERSHIP!! I purchased a Fiat Spider from Skye, contingent on them replacing the four bald tires and securing the rocker panel on the passenger side. Three weeks later- they refuse to fix the rocker panel- saying I agreed to purchase the car as is!! NOTHING COULD BE FURTHER FROM THE TRUTH!! The car was delivered filthy! There were stains on the passenger seat, and when I went to wash it, filthy brown water came out of the seat!! The car was never detailed and cleaned for a new owner!! I am beyond disgusted!! I paid cash for this car!! BIG MISTAKE!! avoid this dealership at all costs! read more

Bought a used Dodge Charger. Robert was absolutely incredible!! He went above and beyond to ensure we had the most personable and pleasant experience! His customer service went above and beyond any expectations we could have had. I highly recommend for anyone to walk in and ask for Robert! He knows his stuff :) read more

We brought in a 2019 Ford and had it serviced here 4x and unfortunately they never fixed nor addressed an alignment issue (likely on purpose to make $) which wore out new tires years before we should have had to replace. Also they'll try to sell you on multiple not necessary smaller replacements/fixes when you come for maintenance... easy to pick on someone who doesn't know cars very well. They just gotta get that bill up as high as they can to make more $. We noticed this got worse in time and may be associated with the new owner/management/name, Advantage to Essential. The only good part about this dealership is that they're easy to get an appointment with and nice schedulers on the phone. read more

One star - only on behalf of the service rep Jon, whom I believe tried his best to resolve an issue only to be sidelined by Ford's internal warranty's parts and service practice's. Federal EPA send a letter stating I'm correct, that Ford must make the repair free of charge but Essential Ford continues to ignore my phone calls & emails, while Jon continues to claim he can't address this issue without Essential Ford management approval. Classic case of dog chasing the tail. I won't stop, next step is back to EPA. It's amazing their management can be so arrogant, ignorant and short sighted. Regarding the vehicle - complete piece of shi___. A 2020 Escape Titiminum with less than 45k miles has had nothing but issue after issue. Cheap inside and out. Follow JD Powers advice and avoid Ford which are crap and follow my advice to avoid this dealership. read more

The sales manager and staff refused to complete paperwork to convert my 2023 F450 order to 2024 order. Extremely rude and could care less about the issues they have created.. when asked to create the document, the manager stated Ford is closed and there is nothing they can do.. so i lost the vehicle that I have been waiting for.. it appears the customer is not important, and they don't need the sale of a new vehicle. Thanks for nothing Essential Ford read more

Don't ever do business here, or order a vehicle to this location, especially an F150 Lightning. First off, they don't even do the complete work that they force on you at the last minute. I was told that they were going to put 3M cup guards and door trip protection which they didn't even do to the driver side front and rear door, but charged me for it any way. They don't disclose these packages that require them to modify your vehicle until the very last minute, in my case it was a few days before I was supposed to take delivery of my vehicle after a 605 day process. When I saw these charges I stated I didn't want them and they responded that if I don't accept the yet to be done work and pay the extra $ they would sell my vehicle to someone else. Dishonest establishment, from the top down. Randy, the GSM who never reaches out, Brian McHugh, the lying sales manager who insists they don't charge over MSRP and then adds on packages that they do not disclose to you (don't ever order a vehicle to this location, especially an F150 Lightning) and finally to the service department who installs these 'packages' but doesn't even complete the work. They care about one thing and one thing only and that's the sale in front of them. I will never purchase another Ford product again due to the horrendous experience I had here. If this is the network Ford utilizes to sell their vehicles, you can keep them. Having walked two different folks through on how to switch their Lightning reservations to other dealerships from Essential Ford (you do so through Ford.com) I plan on continuing to do so to protect the consumer and their future investment read more

One of the worst Ford dealerships I have ever come across just to get a service done. When I got the car, my windshield wiper blades were missing. They told me it must not have been there when I got there. I told them impossible it was raining when I showed up and they were there. The Service Manager was no help. Never again will you get my business. read more

Scheduled a 8:00 am appointment for an oil change. 9:30 am they finally took the vehicle in. Apparently appointments mean nothing at this dealership. 10:19 am, still no vehicle. WORST experience I've had with a Ford dealership in 30 years. Stay away. read more

Bait and switch with their pricing. Vehicle listed at 68k on their website and wanted 75k once we arrived. Avoid these clowns at all costs.

Tom in the truck service department is so helpful. Thank you again Essential Ford!!

My complaint is of course the cost, but with the fact I can trust Essential Ford of Stuart to treat me with respect and make sure my investment with Ford Motor Company is in good running order. I came because my coolant was not staying in the container, but upon the computer hookup that I highly recommend , they found 3 of my 4 spark plug were fouled, this would explain my recent decline in gas mileage. Anyway, in short, with my experience, 2nd visit now, they have always taken very good care of me and my car. I'm happy to work with Essential Ford and will do so in the future...if necessary but I hope it's not. Thanks to Matt and the entire crew! Y'all do great Casey the driver, top notch and friendly guy. read more

Essential Ford of Stuart is a dishonest and unprofessional company with a bad business structure! Our experience was so bad I wanted to share it all. 9/22 Arrive at Essential Ford to look at and test drive vehicle. We went back and forth but we left that day having not come to an agreed price. 9/23 I called and made an 'out the door' offer, they said no. They called right back to accept my 'out the door' offer. The price was confirmed again (and signed) both on paper and then again verbally by the salesman AND his trainee. I asked Jose (salesman) if there were going to be any more fees and he said no. After signing, they added the same fee my bank was charging me. We used our finance at a lower APR. They took the fee off after admitting they were wrong, and came back with a different fee that was not on the original signed bill. Upset we signed papers but couldn't take the car. If financed through them, we could have taken car home that day. Instead, a 10 day wait period for us to take the car...we left with no car. 9/24 Brandon (finance) at Essential Ford filled out the required papers incorrectly when sending the dealer funding request to help quicken the process, so it was pushed back longer... 9/26 Received phone call from GM Randy Allen who had me picked up so I could sign something at dealership to allow us to take the car that day. I drove back to the house and went to reverse into driveway and heard a metal knocking sound. LESS THAN 1 HOUR AFTER LEAVING THE DEALERSHIP! I called the dealership and the sales person Ben said it should be fine. In the background I hear, "I KNEW WE SHOULDN'T HAVE SOLD THAT CAR." I hung up made an appointment at a tires plus close to me for first thing the next day. 9/27 Took car into tires plus at 7am. I was contacted by tires plus within a couple hours and was told that it was problems with the rear axel and to take the car back to the dealership to return it or have them fix it, as they were not equipped to handle such a significant job. **CAR HAS BEEN NOW OFF DEALERSHIP LOT LESS THAN 24 HOURS!** Contacted Essential Ford and they told me I could bring the car in. 9/29 Took car to service center at dealership. 9/30 Andre (service manager) verified noise was coming from left rear axel but needed to get car on lift to again verify... 10/2 I called for update but no mechanics there, they would know more the following day... 10/3 Again I called for update and was told it was going to be almost $800 to fix it and the GM, Randy was the only one that could authorize repairs, at their expense, to the car. Essential Ford verified there was a problem and it could be fixed. That's all I was looking for. I was also told the car was sold as is and I could pay the $800 to "fix it" or just come pick up the car. It hurts that a dealership can get away with doing something like this to a hard working family of 6 just looking to get a fair deal on a working and safe vehicle. When asked if unsafe...both sales manager and Andre said, "IT MIGHT BE, but it might not be." So they were okay with selling us, and letting us drive away with a potentially dangerous vehicle. When I asked the sales manager for his name he laughed and said Santa Claus. After some back and forth he finally gave me his name. Brian McHugh. RANDY ALLEN, the general manager, wouldn't even come out to the sales floor to speak to me and my wife face to face about the issue. He hid behind his wall of dishonest employees. We left with the car and I am taking it to the Nissan dealership as advised by the Ford corporate formal complaint representative, to have it repaired. Between 10/6 and 10/7 Nissan verified issue and was able to fix car. Total cost was $1066 and came with a warranty. **I can honestly say, this entire experience with BRIAN (sales manager), RANDY (general manager), BRANDON (finance) and Essential Ford overall, was the ABSOLUTE WORST we have ever had!** Customers went home not only SAD and very UNHAPPY, but a little WORRIED/SCARED for our future safety in this vehicle. read more

Worked with a salesman over the phone to get a vehicle on their lot (we are out of state). We spent a lot of time and effort on getting this vehicle from them, we were given the run around. Communication was very spotty and we felt like we were not a priority. We found out later that they had "concerns" because we were out of state and had an out of state license from another state (we had just moved) and for some reason that was the cause for the low priority, poor communication. We were also financed through our own credit union, had easily been preapproved for a loan through them. Today after all of the time and effort spent going through this dealership we were told that their management refuses to use our credit union because apparently according to them they can take up to 30 days to issue the payment. I've never heard of that and neither has the other dealerships we've been talking to but it feels like a bullshit ploy for them to get us to use their financing. Avoid this dealership and take your business elsewhere. Horrible experience and a total waste of time. read more

Thank you to Susie who is the service scheduler and Dustin for fixing my problem. I'm currently a customer of Sunrise Ford. I had a problem with my left 3rd row seat not laying flat and I was going out of town in 5 days for the next 6 months. It took me 4 days to finally get the service manager to return my call and he said they are too busy and I should contact another dealership in the area. The general manager never did call me back. So that is exactly what I did! I contacted Essential Ford, again thank you for helping me out! You now have a new customer! Sunrise Ford can rot with the devil as far as I'm concerned. read more