I recently placed a order for pick up about a week or so ago for the thanksgiving holiday tomorrow. I realized after I placed the order that the lady who answered the phone and took the order did not ask if I wanted to pay over the phone or in store. Today on 11/23 at 10:30 am I called to pre pay so that when I come to pick it up, I would pick it up and leave to avoid the longer line of people who wanted to add things to their order..... LET ME TELL YOU THE GIRL WHO ANSWERED THE PHONE today was the rudest girl I have ever heard. She disrespectfully told me "too bad" you should of paid when you placed the order and said she didn't have time for this. I understand 100% that everyone is busy and I'm fully aware of what days like today could look like. My family will be in the bakery today and words will be had let alone half of norridge who I refer there on a daily basis so this will be informed to my community members and office representatives. read more

Best hot cross buns in the area. Have never had a bad cookie or cake from Palermo's. Love the focaccia bread use the large focaccia as a base for thick dough pizza Looking to try the Irish soda bread next. read more

Absolutely love love the bakery! Lived in the neighborhood for over 4 yes and stubbled across the bakery one day with mom. We got tired of the last bakery not being consistent with their goodies. You will not have that problem here. We have yet to try anything we did not like. The cannoli are the best we have ever tried!!!! read more

Great place for pastries and cake. Everyone is so friendly, especially the cashier. She was very helpful and made my experience very welcoming. read more

This place is the most legit Italian/Sicilian bakery in all of the Chicagoland area. I would even argue it's one of the best in the nation. My family is Italian and are from the east coast and have been to Italy many times...this bakery is the real deal!!!! This is a must not miss! Amazing! read more

First and most importantly: I LOVE PALERMO BAKERY WITH ALL MY HEART AND MY STOMACH!! Yes, I looked at Yelp before I headed into Palermo and yes, I still went to this bakery without ANY hesitation. Yes, yes, yes. Some yelpers can be quite cruel online because it is so easy to type things. But will those yelpers ever actually take action by trying something different at the bakery or discussing why something tasting odd with the owner? No, they will not because moaning and groaning online is always easier. Paula, the owner who I met and is truly a considerate and wonderful person, is simply a baker at her finest who knows how to appreciate delicious food. She is willing to take action, online or not, to get everything done right. Now onto the food. First my friend and I started out with the Tres Leches cake. YUM is all I could mutter as I took the first bite. The amount of cream, cake, and milk was perfect harmony. We also had cappuccinos, which were right on spot. They aren't sugared up Starbucks drinks--this is real Italian coffee. They even sell the espresso at the bakery. I got a Sicilian focaccia because sweets always make me want something savory. It was a perfect combo of sauce, onions, and soft bread. My friend had eaten lunch beforehand, but I still convinced her to try the focaccia. She ended up eating half of it. That's how good it was. The prices were all a good deal. You can get a pound of unique cookies for less than $10 or a big, delicious coffee cake for $4. There are tons of pastries even some as low as $.89! I mean come on where can you get a good brownie for less than a buck? You just can't go wrong here. I ended up buying a box of cookies and three pastries. My mom loves tirami su' , so I bought her some from Palermo. Now she only wants tirami su' from there! This place sounded so tasty that I was willing to ride on the CTA for 50 minutes. So yes, I recommend this bakery. Ask for Paula the owner, say that her customer Tasha convinced you to stop by. That day forward, you will always be treated like family :) P.S It is NOT dark in here. How can a normally lit bakery be dark? I just don't understand.. read more

Like some of the other reviewers, I probably wouldn't have set foot in here if I'd read the owner's response to a bad review. (One of the things I've learned as a writer is never to argue with bad reviews -- you'll always come across looking like a real jerk.) However I'm glad I went in there on a whim a couple of weeks ago because I think the baked goods are very good. We bought a pound of cookies, a loaf of bread, a chocolate ring cake, a sfogliatelli (something like a crispy cloud) and two genovese (cannoli cream in a short crust) and found them all delicious. Also? Cheap. I ended up spending well under $20 for all that. If I have a quibble it's that there's no numbering system so that you really have to rely on the honesty of the other customers and your own memory to figure out who's next to be taken care of. It's a busy place and the line can move fairly slowly so it's a short step from waiting impatiently to elbowing someone else out of the way to get your cookie fix. But once you're being waited on, you'll find the counter gals really pleasant. Though I have to say that one of them failed to describe the sfogliatelli properly (It was even better than her description.) If I remember correctly, there are a couple of little tables outside where you can eat what you've purchased there. Unfortunately the day we went, Harlem Ave. had turned into the sun's anvil, and sitting out there, even without a cup of coffee, would be inviting the kind of heat stroke where your brain boils right out of your ears. And then, the street is usually pretty busy, so the fumes are a little off-putting. But it's still a nice grace note. This is yet another of the small, local, ethnic places that really ought to be cherished, not only for the quality and the great prices, but because we need more businesses like this. Stop buying your baked goods at super markets! Patronize local bakeries if you can find them. read more

The is the best bakery in this neighborhood. There isn't much selection around here, so I frequent this place often. I recently got my husband his birthday cake here. I didn't have a chance to pre-order and the only ones they had available were cannoli and tiramisu. I went with the tiramisu. My husband loved it. I agree with the other reviews that the best part of the bakery is their cookies. I usually get them as gifts. They box them for you if you let them know your purpose, they will put pretty paper inside. It's a nice touch. Parking is a problem, and so it the traffic, but I think that's the problem everywhere you go in the city. read more

One of the finest bakeries with a staff that is always professional, kind,courteous, and very customer service... We hope to see a seating area, that really would make the bakery site very attractable...... read more

I've been meaning to check out this bakery and then a Groupon for it popped up. I saw that as a sign and immediately snatched it. Walking into the bakery I was amazed by its small size and a large quantity of people inside. I wonder if it was the Groupon that brought in all these people or if this is their usual Sunday clientele. All I really wanted were cannolis, but did not see any, so I looked around for some other stuff. They did not have a lot to choose from- maybe they were just out by the time I got there. Additionally, the pastries were not displayed in an appetizing manner - I mean, there was nothing wrong with the set-up, but they certainly did not scream "eat me". Service was good. I did not have to wait long, because they were very well staffed. Fortunately, they had cannolis ready to be filled in the back. I got some other stuff to go with them, paid and left after a total of about 10 minutes in the store. The cannolis were good. Definitely better than the ones you get at Il Giardino. The custard is smoother and the shell is crispier. As for the other pastries I got, they were just average. I definitely want to check out their Franklin Park location. It seems much larger and hopefully the selection won't be so picked clean. read more

Thank god I have a bakery close to home that has excellent cannolis. Cash or credit. Easy parking.

Ehhh. Flavor lacks for the price of their items. I feel like they all taste the same ya know. Nothing surprising that'll make you say "oh yeah yum". It's more like "hmm". I probably wouldn't go back as I've tried about each item to find my favorite.. I really wanted to like it since it's on my way to work but I can't. friendly cashiers though. Just not enough to hurt my pockets and taste buds.. read more

Are you a sweet tooth fanatic? I am! I unabashedly LOVE the sweet stuff! At times, it is all I want to eat. Palermo Bakery helps me hit the spot! Palermo is a featured partner of Peapod. Each grocery order, I happily decide which 3 donuts or cookies I am going for and my sweet tooth has never been disappointed! Talk about a deal- great bakery goods, delivered in your home with the rest of your food? Heaven! Chocolate topped custard filled Bismark - I am enamored with these babies! The gooey chocolate on the top shines and begs you to bite. The custard inside is more like frosting to me, and makes my mouth water!! Sugar topped Jelly Donut- These cry for a bite. They are enormous when compared to your normal Jelly donut. They jelly is sweet and tastes of raspberries. You cannot go wrong. Sugar topped Cronut- The croissant donut mix topped with a bit of custard and a ton of sugar. Delicious and worth every bite. Happiness is a well done sweet! read more

I really like the tiramisu and cookies, i think horseshoes, with mocha filling! I like the Franklin Park location, closer to me, and actual parking read more

I recently celebrated my birthday and ordered my cake, cookies and pastries from Palermo's much to my amazement. My cannoli cake looked fabulous and was so delicious ! The pastries and cookies were scrumptious, fresh and delictable. The staff could not have been more helpful. Everyone at the party could not get over how fantastic everything was. I will be a returning customer for sure ! Romeo Carrano read more

We have gotten a couple of different things from this bakery. The price is right and baked goods are delicious! We ordered a cannoli with mini cannolis in it for a graduation party. Not only was it visually appealing, but it was delicious! read more

I bought some Packzis from Delightful Pastries I saw them on the news figured they had to be good was excited! Well I bought 6- 2 cream,1 Bavarian creme, 1 German chocolate and 2 strawberry which had 1 slice of strawberry. it cost me over $34.00 and boy was I dissapointed will never go there again. My daughter went to Palermo's and raved about the taste, so I decided to try them I bought 7- not knowing the cost 2 French creme, 1 Bavarian Creme 1 strawberry,1 apple,1 blueberry& 1 Black Forest , and I paid less then $15 for all and I ate a strawberry and by the way there was more then 1 slice of strawberries on it! Sorry Delightful Pastries you were way over priced and the only one with flavor was the German chocolate! Shame on me I listened to TV which you were on, I guess the Packzis you brought for that broadcast which I saw were filled with Strawberries boy was I fooled! I am having my coffee and the blueberry I bought from Palermo's and OMG it is fiiled with blueberries! Thank You Palermo this will be my place for Packzis from now on!!!!! Your flavors are spot on! read more

Palermo Bakery is one of the best bakeries in Chicagoland. I've been going here for years. Their pastries, cookies and cakes are so good.

Once they open they will be lines, because of such a great food I met the owners at Porretta Very nice people and they have the best cakes and cannolis in town... read more

The most delicious and beautiful sweets around. I will NEVER go anywhere else. The pizza and the Arancini are just as fantastic. I go several times a week because they are that good! read more

Went to this bakery on a run to the Eli Cheesecake Warehouse Sale. Many years ago I went to a bakery grocery store that we here and loved it. I thought this was the same one, but I was wrong! First of all the service was pretty poor. There was only one lady taking a birthday cake type order going through the pictures, flavors and so on. So I was standing there the whole time for all of this, not once did she try to call someone over to help. There was several people in the background and one lady got off the phone. Nothing until a kid came up to help me. By then the cake lady was almost done. So I order the cannoli and a couple other pastries to take back to the office as a treat. Boy was I wrong. The cannoli inside hardly had any cream, and what was in there was dried out. Actually they tasted old. Not something I expect for a Saturday morning. But what I did not appreciate is that the ends where full. So you short changed me in the inside, which I could not see but the ends were full. That is just cheap and dishonest! The pastries were not the best either, just ok. They just lacked. Again, they looked great but not real great stand out flavor on them. For a bakery I just expected better in both service and food quality. If you are a stand alone type business, which this is, then you need to be a stand out. They cheated the amount of product in the cannolis and was just ok with the pastries. There are so many more out there in the area that are so much better. Even Jewel is much better than what they have on their menu. read more

I needed something special for my nephew's Christening so a couple moms at school told me about the bakery. I ordered a large cannoli filled with a bunch of mini ones. On a large chocolate disk that they wrote my newphew's name and congratulations and attached to the large cannoli shell. Then piped frosting around the shell and disk. It all pulled together very well and looked professional. I also bought some butter cookies and a large focaccia bread for my house. All were delicious. Many at the party commented how nice the cannoli looked and the mini ones tasted. Score! read more

I'm sorry if I offended you. this was just my opinion and maybe your right my taste isn't everyone elses. but also recently tasted a birthday cake from your establishment and the cake drenched in modeling chocolate almost wasn't ready on time, although the banana cream was tasty inside the outside modeling chocolate also wasn't appealing to me or most at the party. im sure you have people who enjoy your kind of things or you wouldnt be in business, johnny t has your whole menu posted on his review keep up the read more

This is a wonderful little Italian bakery! I LOVE the sicilian pizza bread (great to order for parties) and so reasonably priced. They also have a decent selection of cookies! (the butter cookies are my favorite) My dad is currently addicted to ther cannolies, and they have small little bite size ones too which IMO are taste better than the regular sized ones. If your looking for a sweet treat give this bakery a try. read more

This is where a lot of the grocers and other wholesalers buy their cookies and confections. It is the real deal. My clients rave about the cookies with nuts and cherries, whenever I come to see them they ask if I have the cookies. Their primary business is not walk-in traffic. Some reviews cite lack of service or personnel, you may have to wait for one or two people but I have never waited long. I have never tried the cakes but the cookies and pastries are very good. read more

Wow! So glad I finally stopped at this place in my neighborhood. Great pastries and ridiculously cheap. I ordered a couple pastries, a couple cannoli and several little cookies. I whipped out the credit card thinking I'd be around $15-20, only to found out the lot came to $6.95. I look forward to getting back here to try their bread, focaccia and pizza. read more

Great true Italian type bakery they have an amazing array of pastries and cakes to chose from as well staff is friendly and helpful don't forget to join the rewards program they have!!! read more

Went there around Saturday afternoon. For the amount of stuff they have, the bakery felt rather cramped. Here's what I got: Cheese & Sausage Panzerotti ($3.50 Pasta Fresh nearby are better) Slice of Pizza Bread ($2.25 pretty good) Coffee Bar Brioscie ($1.65 pastry bars filled with custard & chocolate chips, delicious) 2 semolina half-loaves ($2.78) Pistachio Amaro cookies ( $8.29 @ lb. but my favorite) Foccacia ($2.89 for 8-inch) $18.93 grand total Not too many pastries but, the bakery is more known for their cookies instead. Their pistachio amaro apparently take 3 days to make. Service was kinda in the middle. I kinda got the feeling that the lady seemed impatient because I was shopping with an empty stomach & pretty much had a hard time deciding what to get when I really wanted a little of everything there. Would go back to get more of those Pistachio Amaro & the other cookies I never had a chance of trying. read more

My sister's colleague had given a favorable review of Palermo Bakery, so we went today to try and get a cake for our mom's upcoming birthday; but were waiting in the store for an employee (any employee) to acknowledge we were even there. It's the job of the employee to speak to and welcome the customer in their store, but several minutes went by with us even making direct eye contact with a female employee who then proceeded to call her coworker, Josh, over only to ask him a question and for him to disappear. We couldn't even talk to her because she was busy talking to him and after he left she went back to her business and didn't even say "hello." We promptly left. It's nice to know that business isn't appreciated in this pandemic when we were trying to support a local business. We went to Oak Mill Bakery instead and although we didn't find the cake we were looking for, we definitely received far superior service with an attentive, responsive and helpful service personnel who made us feel welcome from the get-go. Both my sister and I work in the hospitality industry and if any of our employees did that and cost us business, in a pandemic moreover, there would be conversations and other escalations taking place. read more

Great place for cookies that are made with quality nuts, seeds, fruit and figs. They are not so sweet and just enough glaze or powered sugar. I highly recommend over any corporate style bakery company or that horrible slop called Chicago cheesecake. read more

I found this place by purchasing a Group on and was really excited to see that they have LOBSTER TAILS! Anyone who watches Cake Boss will know that these cream filled pastries are really hard to make and look amazing to sink your teeth into! I bought a whole bunch of different pastries....including the Lobster Tails (YUM) and some things I loved and some weren't for my taste but it didn't matter, they were all high quality and well worth the trip and the price. By the end of the weekend my family members helped me polish up all that I bought! read more

Saw that the Irving location was open. I was hoping for a little more. I am sure it will improve over time!

I used to buy their focaccia bread at produce world by Cumberland & Lawrence but it's often moldy there so I figured I might as well go to the actual bakery since it's so close. And for the records, the mold is produce world's fault for not switching out their products. I stopped in over a year ago and bought some products but didn't make it back there until about a month ago because I can only make it over there on the weekends. I bought a certificate off of a deal site and was really excited that I was able to purchase multiples (I bought 2). When I arrived the bakery wasn't too busy considering it was Valentine's Day weekend and there were a few young kids working behind the counter. A gal and guy assisted me (I think he was in training but he had a lot more personality than the gal) and I noticed there was a different kind of focaccia bread out. I asked what it was and she told me "artichoke". I said "ok, I'll take one of those and two of the regular" and then I ordered some cannolis, a cute valentine cake for $3.50, and some tiramisu. I was giving some of the treats as gifts so they boxed stuff up separately but I don't think they were very happy to do so. When it was time to pay I pulled out my deal and handed it to the gal. She didn't know how to ring it in so stepped to the back and returned to ask me if I had ever been there before. Her tone was a bit rude so I was confused as to why they asked. I know most places would prefer new customers to be using online deals but since you could buy multiples and there weren't any provisions stating "new customers only" (which is impossible to enforce), I didn't really get why she asked it in such a tone. My total was a little over $30 (my deal was for $24) so I handed over the cash and left. When I got home, I was really disappointed to find that I was only given one of the regular focaccias and 2 of the artichoke ones, which turned out to be anchovy. I was bummed out but didn't have time to go back and fix my order. Luckily, the cannolis and tiramisu were great! The cannolis were chocolate and I thought it just meant they were made with a chocolate dough but these were regular shells dipped in chocolate. So delicious! I don't know if I'll be able to eat non-chocolate dipped cannolis again. Overall, I'm going to keep returning to Palermo and I highly recommend others to check it out! read more

We went there for cannoli to bring to a party, they looked so delicious and were fantastic. They have the best cannoli in town, we have in the past ordered there cannoli cake, it was a hit! Today we're are going back there for their cookies. I love all the almond cookies, they melt in your mouth. We plan to take some to my friends home. I would recommend there cookies and cannolis read more

This little Italian bakery is wonderful. They have amazing canolli chips with filling dip (an interesting dessert that you wouldn't think to try but it's delicious), good Italian cookies and wonderful arancini and pizza bread. The perfect mix of sweet and savories. Going into this bakery is a treat every time. Friendly staff with good recommendations and they get you in and out quickly. read more

Ordered a communion cake for my son. Cannoli cake. Best cannoli cake ever, very nicely done and a great price. This will be our new place for all cakes. read more

I went for there awesome chocolate macaroons and it was delicious just perfect almost tasted like a chocolate brownie. Oh it was to die for. I also love their turtles and pecan cups you must try those if you go there. There are too many things I would recommend because everything is too good just a great delicacy. Also love their customer service I needed to tip the wonderful employee Esmeralda. read more

We ordered a cake for my dad's birthday and it was delicious. Light yellow cake with tons of strawberry filling, nicely decorated. We have found our new cake place! read more

So overall with my experience I would not return unless it was for the cookies everyone raves about, but I will narrate my experience so you can judge for yourself. It was great to realize that this place made tiramisu as I was looking forward to this for Thanksgiving Day so I price checked the cakes the week before and was told that I could order them on Monday, but it turned out that on Monday they were closed. So after deciding to order the cake from this place I was happy to hear on Tuesday that my order could be ready the next day because I wasn't told that they would be open on Thanksgiving and I assumed they would be closed. It was great that they made the order in 24 hrs, but then lets get to the day we got the order. I got there about an hour after they opened and I thought the place was nice. Small and cramped but in a nice way just like Weber's Bakery. I saw the cake and the cake looked beautiful it was absolutely precious. They put pilgrims on the cake from the same whipped cream. That is where I had a problem. When it came time to pay I thought it was a lower price and I never got the person's name on the phone when they gave me the prices, so no big deal because if the cake is great who cares. Then I was a bit annoyed that they were going to be open Thursday, but I thought it was for the better because I would be running around doing other things anyway and how bad could the cake get in one day. They told me that it would be fine. For a small place I thought it was great that they had plenty of staff on hand when the store was empty. So Thursday comes around and to much anticipation I get a huge slice for me. The taste was absolutely bad. I was so looking forward to eating this tiramisu from this great bakery and I was so shocked. I still can't get over how bad it was because there was actual whipped cream on the cake. To this day I had yet to try a tiramisu with whipped cream. Now I don't know if that is how they make their special order tiramisu's or not, but I really wish I had just overlooked this place and went with a place I had already known for good tiramisu. So if you are looking for tiramisu be cautious and if you love whipped cream this is great for you. I don't like whipped cream, but the whipped cream was good, but it just doesn't belong on this type of cake. I could hardly taste anything else. So while the cake looked beautiful the opposite was true of its taste. I was so embarrassed at dinner too, everyone had a funny look on their face when they took a bite. Needless to say half of the cake was left over and went in the trash. The place gets two stars because the service was great and the cannolis are a 5 star item. read more

Bakery that have the best cakes on the market go there if you looking for a good cake and the cookies are great, I have been going there for years if you haven't been there I suggest you go and find out for yourself read more