If there were a minus star I would use it. I am in the middle of a fiasco with Palace Construction CO. They were called by my insurance adjustor after a sewer line break. The entire main floor of my house was torn up. I am going to summarize this to keep it short, here it goes. I waited EIGHT months for them to start on my home, my appliances were either in my dining room or living room, or on my patio during the winter months. The workers broke my ceramic cook top moving it (they also dropped it). In addition to the insurance work I asked for a quote to pay for new cupboards and countertops. The first countertop they brought was the one I picked, however the supervisor told them to take it and do some adjustments, lo and behold when they returned a week later it was not the counter top I picked (I was told that I just didn't remember which top I chose). You know how women are, we forget what we pick. The painter did not finish his job and asked my son to finish the walls.I could go on and on here, but let's suffice it to say, the carpet and flooring have been down for 3 months and the carpet is fraying around all the edges, buckling in the middle, loose at the edges,the wiring they hooked back up was done incorrectly, I had to pay an electrician to wire it correctly, the flooring in my kitchen is not installed correctly, you can hear it snap when you walk on it (not glued down)? They cut the hole for my dryer vent larger for some reason, so now the vent falls down and the hose will not stay hooked up. Two of my cupboards are not usable, (let me say that my prior cupboards were not easily accessible, but I was told how great these new cupboards would be for me) I am 71 and can certainly not get down on the floor to get into the "easy reach" cupboard. I was told I would get a lazy Susan, then when it was not installed with the cupboard (the hole for the rod to make the lazy Susan swivel is clearly visible) I was told "you can't have a lazy Susan because stuff will fall behind it and get stuck". What? I have had several lazy Susan's, nothing got stuck. The carpet is completely loose at the edges, when we vacuum the bag fills up with shredded and frayed carpet. There is a buckle down the center of the carpet. Today when I spoke to one of the supervisors his question was what kind of vacuum we used (an Oreck for the record)?????? Then I was told it's because my subflooring is too old? So I asked if he told me that prior to installing the carpet and floors, he said and I quote, "no because you can't replace subflooring", I can go an and on about the sub par work and materials. I see another post about someone's mother and the problems with Palace, a couple of their workers told me to watch this company because they did sub par work and used sub par materials and tried to give older customers the run around. I am getting my insurance adjustor more involved after the phone call today to one of the supervisors. I do not see any resolution to this just from my talk with the supervisor this am. Apparently all the problems stem from me and my utter lack of knowledge about construction, my subflooring not being okay, my vacuum too strong or ?????? If I get any satisfaction from this company I will certainly update this post. I am not wealthy and took money from my retirement account to get the cupboards and countertops done, the insurance company paid for everything else. To say I'm disappointed is an understatement. read more
