When I first interviewed Earth Saving Solutions / Colorado Home and Design at my home, they had their designer there with a tablet and were able to on the spot come up with a preliminary design for my kitchen. That impressed me. I have not seen any other contractor do that. Their pricing was quite reasonable as compared with other potential contractors that I was evaluating. They estimated that it would take them 6 to 8 weeks to do the entire job. So I was expecting the job to be completed by the 08/19/19.
So I went with them. The scope of the work was to redo the entire kitchen and a half bathroom, all under the same solid oak wood floor, which they would also resurface, and also replace a few doors. Work began on the 06/24/19 with the demolition of the old kitchen, which took two days to do. Cabinet installation was carried out between the 06/27 & 06/29 (4.8 stars).
Two of the upper cabinet bottoms were warped, and Andrew, the Project Manager took note of it and promptly placed an order for replacement cabinets. The cabinets were scheduled to be delivered on the 08/04/19 (5 stars, later dropped to 2.5 stars).
After that, the momentum seemed to slow down greatly. Countertop template was done on 07/04. Electrical on 07/10. Kitchen drywall on 07/19, and the kitchen lights on 07/23. Now I understand that progress could not go further on the kitchen until the quartz counter was fabricated and ready to be installed, which finally happened 07/30, but that is still less than 4 days-worth of work that had been done over a period of 20 days where things unrelated to the kitchen could have been done, such as installing the front door and garage fire door (5 stars on the small jobs they did do, 3 stars for the unused time).
The countertop itself and the quality of the work in installing it was excellent (5 stars).
Pace picked up for the short term here. Tile backsplash installed on 07/31 (5 stars). The sink plumbing was installed that same day as well (4 stars). Half bathroom demolished 08/01.
Momentum was maintained when they installed the new front door and installed dishwasher and corrected an error in sink plumbing on 08/05. Kitchen walls were painted on 08/06 and half bathroom cabinet was installed on 08/07 (5 stars). The tile backsplash was grouted on 08/12 (5 stars), oak wood floor was sanded and countertop template made on 08/15. The wood floor 1st coating was on 08/19 and 2nd second coating on 08/20 (4 stars).
The job was now 80% done. With no range installed yet and family visiting, Andrew, the Project Manager, stepped up to the plate and came in on a Sunday (08/24) to try to install the range, but a licensed electrician was needed to rewire the range's electrical outlet, which was done the next day and the appliances were installed the day after. So big kudos on going that extra mile (5 STARS).
But after that, momentum completely died. The toilet was installed on 09/13. The half bathroom countertop was installed on 09/16 but it had the wrong sink in it. (5 stars for a nicely made countertop, 0 stars for the wrong sink in the wrong color). I opted for the same sink but in the right color to save time, which they ordered (4 stars for promptly ordering replacement sink).
They were talking about wrapping up the job by the end of September. If it had been that, I'd have been okay with it. A month delay was not too bad, but it dragged on way longer than that. Light fixture and mirror were installed 09/26, fire door by 09/27, and the drywall patched on 10/07, but that was about it. Over those two months, less than 7 days worth of work had been done until I met with Andrew on 10/19 and chastised him about the lack of progress (0 stars for nearly two months with little work done).
Pace did pick up after that and half bathroom was finally completed on 10/31. Around that time, I found out that one of my two replacement cabinets, which had been delivered in August, was the wrong one (-2.5 stars from original replacement cabinet order in August). Aside from that, final trim was finished off on 11/08, and replacement cabinets were finally installed on 01/02/20 after several delays and incorrect deliveries.
So considering all the good with the bad, and averaging all my ratings for the different things they did, I give them 3.5 stars. Despite all the delays and setback though, Earth Saving Solutions did finally come through and completed the job and did it well, taking responsibility for mistakes and going that extra mile when needed. I am happy to say that I now have a very nice kitchen and half bathroom that I hope to enjoy for many years to come. And if they are true to their word that they will fix the last little issues as part of their warranty, I'll bump up their rating to 4 stars. read more