They offered the best of three estimates for body work on my 2014 Toyota Tacoma. I had a good feeling from the start because everyone in the office and shop were very friendly and personable. The estimate was significantly less expensive than the other shops in Albany that I visited. The work was done on time, and looks fantastic. I was very happy with the customer service I experienced from Dave, Alice, and several others. Dave, the owner, called me personally to update me on progress. He and his staff are very professional, and were all attentive to my concerns. All seemed to be very much invested in my overall satisfaction. I am completely happy and satisfied, and I would recommend to anyone needing body work that you at least get an estimate from this shop. John M. read more

Brought to have truck repair after side swiped in traffic. Repairs are terrible, unsafe and incomplete due to the body shop lighting interior on fire and scorching entire back seat area. Owner tried covering it up and lied. Insurance company investigated and totaled out 2026 gmc 3500 Denali ultimate. It's over $100,000 truck so you can imagine how much damage was caused for that to happen. Every person who saw the truck repairs while waiting for insurance company, has never seen such terrible work but everyone guessed the name of the shop without being told. Apparently it's common knowledge but i am unsure or I would not have brought it to such an incapable facility. And I found out he's not even gmc certified. Extremely unhappy and owner was considered a s a friend. If this is how a friend is treated, imagine how strangers would be. If anyone has had repair done here, go to a certified dealer and have them inspect the repairs. DMV can do it also. They came and saw my truck. Hopefully this gets stopped before someone gets hurt over unsafe repairs. I've talked to former employees and "smoke and mirrors" is motto. Cuts a lot of corners and doesn't hesitate to cob repairs. That's why they are former employees. But secrets always get out. I have paperwork, pics, other repair shop estimates to repair and reports from insurance company stated how unsafe and bad this is. I'm not bad mouthing. This is all factual. Any questions, I'll send them to you. read more

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$60 for a 2 min estimate? How many people have you robbed w this? I was about to use your services until Amanda stated it'll take a day or 2 for my quote which I'm sure will be too high to get my $60 back. That's not a good practice for a 2 minute estimate. read more

They have a very good reputation however I just called the try and make an appointment and they ask if it's an insurance claim or are you gonna try and pay it yourself and I answered I don't know as I don't know how much it's going to be I would like an estimate and they told me it's $53. If I decided to do the work they'll apply towards the work and if I don't, it cost me $53. I'm not happy about that. I'm not trying to waste their time but that's a lot of money. give them a chance word on the street is they do very good work. read more

Incompetent Shop. Insurance suggested I go here after a minor accident because they work with this shop and it would be quick and easy. It's my mistake in taking this advise. Told me it would take two days to replace the front grill and take care of the front assist. Took 8 days to get my car back after being rudely lied to daily about when it would be ready. Turns out they were not even qualified to fix the front assist. Didn't do the repair correctly, put on a different front grill. If you value your car don't go here. read more

Never bring your car here, They damaged my steering column and the body work they did on my car sucked....

I hired Paintworx to paint and install parts on my 2023 Toyota Supra. The delivery was totally botched with a dead battery, check engine light, missing parts, and lost time. Three weeks later the hatch was full of water and the spoiler had disconnected from the vehicle after the incorrect hardware that the shop owner provided fell out. I have screenshots of the photos he sent me of the incorrect hardware in his hand. Dave denies all responsibility and places the blame on the spoiler manufacturer. I'm out $800 (of a $4,265 job) and had to install it properly in my driveway. read more

Paintworx Collision Center - Body Shops Near Me - Albany, New York

My car was worked on here and the quality of work is very poor. The were supposed to replace my quarter panel and told me they are waiting in the part and why it's taking so long. Had the car for a month and they did not even touch it. In the end the repaired the quarter panel but the actual paint job was very poor. Did not mask off other parts of the car and painted over the window seals . There was a lot of overspray and did not blend the panels. The owner dave just sits in his office and does not take responsibility for any of the poor work yet boasts about how good of a business owner he is. Had Dillon's auto care redo the job and it came out flawlessly. Would not recommend, stay away. read more

I wish I could give zero stars. They took my boyfriends car in, harbored it for an entire month, made it worse, banged up the wholeeee side door and repainted with DIFFERENT color paint over it (forgot the last mark, though) and refuse to take responsibility or show us original photos, saying you can't see the original photo if we zoom in because of the blurry "pixels" this is how you treat working class people. Unfair. Disgusting business being done here. They devalued my boyfriends car with Damages by hundreds of dollars and they make their political agenda known by sporting loud signs right outside of their businesses. GROSS CULTURE HERE AND NOT WILLING TO CORRECT A WRONG read more

I had some wind damage to my car and needed an estimate for the repairs. There were a lot of scratches and some dents, but nothing major. The car was damaged Wednesday afternoon, and I called this place later that afternoon to see if they could review it and give me an estimate. "Sure", I was told, "we can look at it Friday." So, I arranged to drop it off Thursday night and they would have it all Friday to fit into their schedule. Friday came and went, and they didn't have it done. Because it was a holiday weekend, and they aren't open on weekends, they essentially had my car for Saturday, Sunday, and Monday. On Tuesday afternoon, I called them and they hadn't even started it yet. So, I had my wife drive me over around 30 minutes before they closed and I sat in their waiting room until they got to it. I didn't want to be without my car for another day. Around 5PM they went outside, took some pictures, and in less then 10 minutes I had my estimate. The quote isn't important for this review... and I didn't have them do the work either. Ironically, as I sat around waiting for them I noticed a sign they have at their entranceway saying that they do non-appointment, drive-in estimates quick. I get that they were busy. I get that they want to be closed on a holiday. But, when we talked on the phone they assured me they could do it. I went out of my way to work around their schedule by giving them two business days, and three weekend/holiday days, to do what amounted to a 10 minute job. And had I not physically sat in their office on Tuesday afternoon, I am positive they wouldn't have gotten to it that day. That is terrible service. read more

Brought my car in to have the front and rear bumpers replaced. They took months to paint the new bumpers. When I dropped my vehicle off they had it for way longer than they originally told me. Fat forward a year and the paint is flaking off the bumpers. Upon inspection they did no prep work and they never even primer the bumper. Very poor workmanship for way to much money. They wasted my time and my money. Ended up having Browns Ford redo the work and it was perfect. read more

Excellent service! The office is clean, the staff is professional and the paint job on my car was well done. Thanks!

I selected this company because they were associated with my insurance. I understand that I had a difficult situation with multiple claims/companies involved. However, after 2 weeks I still didn't have an answer as to whether or not my car would be getting fixed or totaled or what. When I said that the owner went OFF on me. Maybe don't be rude and defensive for your lack of staff/capability of attempting to communicate with your customers. He tried to make me feel guilty when he stayed 20 min past closing when I said I just needed to drop the car off (I arrived before closing time). He insisted we do the paperwork at that time. Treat your customers with more respect. They might be the best mechanics in the business but I wouldn't know because my car is still there. Also, wear your masks properly. It goes OVER the nose. Way to contribute to the public health crisis, guys! read more

The facility has had my vehicle for 2 weeks and has yet to provide an appraisal for collision work. Each time I call to inquire about the status of the appraisal, they lie and say they will have it done "tomorrow". This has occurred 5 times now. I will be be towing my vehicle out of the facility because if they they can't be honest about when they appraisal will be complete, I cannot trust them with the work. read more

Simply this was the worse experience I ever had with a vehicle. My new Cadillac XT6 was butchered and the shop refused to acknowledge or accept responsibility for the damage. A very poor paint job. But after a long fought battle in court I win with overwhelming evidence. I strongly suggest if you have had your vehicle painted by this shop to take a careful look at your vehicle. Chances are you may have the wrong color mica chip and plenty of dirt nibs on your fresh paint. And you may find that your vehicle wasn't properly disassembled (maybe it wasn't at all like mines) or reassembled. My advice is STAY AWAY!! And don't fall for the industry standard mumbo jumbo. If your vehicle paint is damaged and not brought back to the factory standard then go after these guys. read more

Harassed & destroyed my fence. I am their next door neighbor. A Latina single mother of 3. I have been getting harassed by this company for years. Every snow storm since I bought the house, this company has been plowing their snow onto my fence. I have had to rebrack the fence several times. I have asked them to stop and that they are causing my property damage. I was ignored. I asked them to cut down a dead tree. I was ignored and the tree broke my garage roof. Again, they lied aboute asking them to cut. Tree is still there. We came home on 2/27 on to find half the fence on the floor and the rest barely hanging on. Paintworx had finally broken the fence down beyond belief. Why? Why have they year after year, plowed their snow into a Latina woman's fence? Why continue after she asked you to stop? Paintworx admits they plow their own snow but say that the wind pushed the snow up against the fence, "perfectly across". Please do not seek their services. read more

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If you like your collision center to give you your vehicle back looking worse than when you dropped it off (twice)... go to paintworx. If you like your collision center to keep your vehicle for multiple weeks for 2 small dents... go to paintworx. If you like your collision center to write a detailed bill charging your insurance for stuff they didn't actually do (insurance fraud)... go to paintworx. I made a huge mistake bringing my brand new truck here to get fixed... take my advice and stay far away from paintworx. After sharing my story with friends and coworkers I've heard nothing but the same complaints about subpar work and insurance scams. read more

Exceptional work done on premises, Jeremy was very professional and helped me get my vehicle repaired in no time. He was there from start to finish, he showed me the various part prices and allowed me to make a decision on what's best for me. Not many shops openly show you the cost of parts, let alone stand by their word and allow the customer to make their decision comfortably. They do high quality work and are a sheer pleasure to work with. read more

I was told that I could expect an estimate within one hour after having my car examined. The following day after hearing nothing I called and was told that by the end of the day I would have an estimate. The same thing happened another day later when I checked back in. I was very disappointed that my business was apparently not taken seriously by this company. I'm not sure why I was treated in this way. I was expecting much better based on the other reviews I had read. read more

Best experience, delivered when promised. Very courteous, professional and friendly staff. Handed back my vehicle to me as if it just roiled off the lot, Pristine, inside and out. Made me proud to drive my car again. Thanks Paintworx. read more

My van was hit while parked at the mall, and the bumper was damaged and the tailgate was scuffed. Paintwork repaired it quickly and perfectly and thoroughly explained what was happening each step of the way. Very pleased. read more

The fixed my completely destroyed SUV and made it look brand new. Thank You all so much :)

Paintworx Collision Center is not even worth sharing stars 1-5 they truly deserve a 0. My car was involved in a hit and run on May 4th, 2021. My car was towed from my house on May 4th, 2021 to a garage where the costs for fixing would be way to expensive. My car was then towed from the garage it was at on Central to Paintworx Collision Center, my car got there May 6th, 2021. My vehicle was towed threw Triple A, and they recommended sending my vehicle to Paintworx. I called two days after my car was there so I can see what was going on with my vehicle, and the repairs. I spoke with Jim, who at first seemed as though he was on top of his game of knowing what was going on with my car. He stated that my car had control arm damage, and that the parts would be ordered soon. He stated that the way they inform people about their cars being fixed was through text messaging. So after three weeks of the run around about my vehicle being fixed, I was the one calling them to see about what was happening with my car, I informed Jim multiple times that I did not received any text messages since the day I had to go up there and sign the authorization form which was three weeks prior. Jim would inform me my car would be done every week on a different day which was false information. Jim stated that my car had additional damages that were minor and that would not affect the date of my car being completely done which was supposed be by May 20th, 2021. Not to mention this also caused me to miss my graduation with receiving my bachelors for the class of 2021, my graduation was May 22nd, 2021 and it was missed due to the lies Jim stated to be about my car being done on the 20th and that was false. My car insurance is through progressive I had a deductible of $2,000. Jim nor the owner Dave never sent in the supplemental damage form nor did they contact the insurance company so that they could have came up there to take pictures of the additional damages. The insurance company told me that the job that needed my car to be fixed should've only taken 2 weeks. When I called constantly concerned about the progress about my vehicle Jim would say he would call back, and never did and he also made it seem as though I was being a bother. Dave got on the phone with me one day when I called he was very rude, and nasty. He argues with people on his business ******** page, he goes on each and every platform he has for the internet and will delete the negative reviews that people have given him, and he only leaves up the good reviews. Fast forwarding to June 2nd, 2021, I was told by Jim that my car would be done on June 3rd, 2021 which was a Friday I decided not to call in I went up there to get my vehicle, because at this time my car was being held up there for 1 month and 3 days with no progress. I got there to get my car, Jim walks in the back to see about my car, and he came back out and tried to stall me out for another week for me to get my car stating if I wanted to do the alignment myself down at ***** I could, I chose just that because I couldn't wait any longer. My livelihood is with my car, and to have been given the run around for so long, and to be poorly treated about an incident that was so important to be informed of I was SUPER APALLED. Dave was at the front desk being very nasty, and snobby towards me and my boyfriend saying that I should've had rental insurance and I could've had it easier on myself, when they false advertised to me and never informed me about the rental or loaner cars. When I called and asked about the rental cars, and loaner cars they had Jim told me they did not have any and if they come into some he would inform me, and never did. When I was getting my car from Paintworx on June 3rd, 2021 there was a young lady that came in that was a friend of a female manager in the office, Dave clearly stated out of his mouth "she has no rental coverage but give her the bmw we have on the lot" he stated that to Jim, and again I was so apalled at his behavior, and how poorly we were being treated. my boyfriend, and myself are of African American decent and I feel that we were being poorly treated due to the color of our skin. Further research and other people I know of the same decent as myself have expressed me the same issues. When I left off the lot on June 3rd, 2021 I turned my car on and was infuriated to hear how my car sounded. It did not sound how it would normally have sounded. I have a 2018 ****** ****** that still was driving brand new, it was quiet when I turned on my vehicle after leaving paintworx collision center it made a loud rumbling noise, and still does at this time. My car vibrates, and makes a loud noise when I accelerate. I would never recommend this place to ANYONE that I know. Dave pressured me when I was there him and Jim stating will I give them a great review, and please make sure I do so on and so forth. With my car sounding the way it does I called Jim the next day after I pulled off the l read more

From the minute you call, they are customer service pros. Josh in the office is fantastic - he is a service superstar. He gives a fast and fair estimate - he is very friendly and polite and keeps in touch with you from start to finish. He is a veteran and his work ethic is second to none. The office/waiting room/bathroom is immaculately clean. This seems like a small thing, but in the restroom was a schedule of whose turn it was to clean the office/restroom and the manager was on it, too. I like that kind of leadership! Everyone was so willing to go above and beyond to ensure customer satisfaction. I really enjoyed working with this business - while I hope to not have any collision needs in the future (God willing). I know where I am going and I highly recommend this shop to anyone. They care, they are fair, and they have extreme attention to detail. My car looks brand new - inside and out - because they detail it for free! I am very happy with the work performed and having such a positive experience. read more

It is difficult for me to express how exceptional the owner and staff are at Paintworx Collision Center. I had misgivings that the result of the work when completed would some how leave our car less than in its original condition prior to the mishap. I was mistaken! From the time I made the appointment to the time the work was completed, I could not have been more satisfied. The time (of completion) and final cost were precisely as estimated, and the repairs only enhanced the looks and value of the Sonata. Kudos to the tech(s). I would be remiss if I didn't mention the Office Manager, "EMM'lina." Her professionalism and empathy toward customers - I mean when your car is "broken" and you're looking at considerable monies that you would have liked to have spent elsewhere - makes a bad experience far less daunting. A big THANK YOU to her. Without a doubt, I would GREATLY recommend Paintworx to anyone looking for their service. read more

My car has been RUINED by this place Had the worst experience getting work done here they are so nice but do not back up there horrible repairs the work done by this place has been a nightmare i was lied too after they RUINED MY CAR i will never go back or reccomemed them to anyone it will cost me more money now to have repairs of what i already paid them read more

They did a great job, on time - kept their promise and were up front. Very professional and highly recommended.

After having a deer run into my car I brought my car to Paintworx. They not only did an amazing job they detailed the inside of my car as well. I had no idea that they did that for every customer. I am very very impressed with the job they did and you would never know that a deer ever hit my car. I will be referring my family, friends and anyone I know to Paintworx! read more

Might be great for body work, but I had an unimpressive experience with their detailing. Bought a Living Social certificate - $75 for $150 service...but turned out to really be $105 b/c - surprise - an extra $30 for an SUV. Okay, still a good deal. When I dropped the car off, the guy couldn't have been nicer. And nice, professional, waiting area. However, when I picked the car up, I got a sales pitch to fix the scratches on my car. I stopped her immediately,as my car is several years old, so I'm not spending thousands to fix scratches. But it seemed like she "had to" do the pitch, so I let her - she's just doing her job, I realize. When I got in the car, the interior was generally very clean BUT the windows and interior mirror had not been touched. It was very obvious, as they were dirty. I'd been thinking of cleaning them the week before myself, but figured since I was getting it detailed, why do it, as I knew they'd do a much better job. Wrong! The exterior windows and mirrors were all spotted, but at least something happened - they were run through a wash, or hosed off or something. For $105, I thought it was a mediocre job. If I had paid $185, the supposed value, I would have given it 1 star. Cleaning the interior windows and mirror seem pretty basic to me. I was further annoyed to find a Paintworx keychain added to mine and a Paintworx window sticker added as well. Needless to say, both were quickly removed. read more

They did a great job on my Nissan and were cheaper than any of the other body shops in the area quoted. Highly recommend this place.

I needed to have refrigerator doors painted for a finicky client at the end of her rope with things going wrong on her ultramodern kitchen project. Alice on the phone acted like my request was perfectly normal, and I brought the doors in for a consultation. Dave and Tony assured me I was in good hands, and I believed them. A bit later, Tony called to tell me there was difficulty matching the paint to the sample, which turned out to be the whitest white they had ever seen. I was expecting a call back with developments, and was a bit nervous when the next call I got was to tell me the doors were done. I went in with deminished expectations, and was blown away to see that the doors are absolutely perfect. The finish is like glass, and the color match is so dead-on I couldn't believe it. Turns out they went the extra mile and got a paint rep in to find the perfect paint. I love that they surprised me in this way. The were all visibly proud of the results, as they should be. After I reinstalled the doors on the refrigerator, my client fell in love with her kitchen project all over again. Win, win, win! I love these people, and I can't wait to use them again. read more

Paintworx Collision Center ruined my car. My insurance company paid for new parts from the dealer and they installed lesser quality aftermarket parts and never informed me, on top of repairing parts that they got paid to replace. Please if you have your vehicle repaired by Paintworx Collision Center don't hesitate to ask them for invoices for the parts and copies of all estimates. This place is giving body shops / Collision Centers a bad reputation. I will not even bring my car back there to have them "REDO" what should have been fixed properly the first time. Thanks for ruining my car read more

Small time shop do ing small time work! Over spray, give car back incomplete, can't match paint and when called out on it they say its hard to match factory. Didn't remove emblems so you can see clear spray fish eyes and broke parts when reassembling. Free detail...that's another joke...inferior products with no "know how", will scratch your clear coat like you on't believe. Stay away from this shop, I should have listened to others, but they did a great job giving me that warm and fuzzy at first... three times they had my car... three times I was unhappy and screwed over. read more

Had my front bumber painted, at first they said 250.00 and that they could blend it. Next I get a phone call that said it was going to be 500.00 that they had to spray the whole thing. Fine. 6 months later all the paint is coming off. The guy tells me I live on a dirt road and not to follow dump trucks ( neither of which is true ) terrible customer service and poor quality work. DO NOT GO HERE!!!!! read more

Paul S. I was recently involved in a fender bender, a guy misjudged and backed into the side of my non moving Honda Accord, oops, denting in and scraping the side of my car. I took it over to Paintworx for an estimate the next day. Nick was great. He took a good look at my car and quickly explained what was needed to be done and provided me with an estimate. Their claims are true. After deciding to go with them, Nick contacted the man's insurance company for me and helped me through the process, even taking and providing pictures of the damage, to them. Once the company agreed to pay the claim, Nick quickly got in touch with me and in a timely manner scheduled the work to fix my car and also contacted the car rental company to make sure I would have a vehicle while my car was being fixed. It took 4 days to complete the repairs. I was very pleased when I showed up and my car looked like it never was hit. You can tell quality work when you see it. They really did a terrific job ! I was also surprised at how well they detailed the car, and at no cost to me, just as their ad says. I value my time, and rarely waste my time writing a review, positive or negative, unless I have a strong opinion. All I can tell you is that I was very happy with my experience with these folks and would recommend them to anyone. read more